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Please, everyone be careful that is one big ScamYou will never get your refund back. The phone number is not recognisable. if you try to contact them by email, you will get a response from Annie R so I believe that the name is a make up name to and she will write back to you as long you don’t ask for your money back if you ask for the return and refund the money the correspondence will cut off. You never hear from them again SO PLEASE, PLEASE DON’T GET SCAM REPORT THEM EVERYWHERE YOU CAN
and of course, stuff I ordered come very very late and of course the quality is very bad. You never get what you pay for.

SCAM SITE AVOID - ordered a 2 piece lounge set, received 2 absolutely hideous cheap jumpers fit for the bin

After reading reviews, (still waiting on order), have decided that I am actually to blame for my bad judgement. It’s true what they say “if it’s too good to be true!!! 🤷🏻‍♀️ Only just looking at reviews and realise I’m in for a shock. We are all to blame for pandering to these companies and keeping them in business, just because we want ‘cheap’ goods at the expense of peoples lives!! We all get what we deserve tbh 😞

Wished I'd checked out Trust Pilot first.
I purchased a Francesca Sweater.
It is NOT a sweater; only covers shoulders and bust, plus arms a little short.
Wool used is not as in picture.
No label inside.
Not burgundy, but a rusty red.
It is well knitted and I think of the person who had to make this and what conditions they're in, but looks hand kniited and unfortunately it's not what I paid for.
I've not bothered pursuing a refund, will just be more careful next time and won't use Carro Moda, or any other name they use.

Shocking retail experience - avoid! This company seems to be a scam of some kind. The items delivered were absolutely nothing like those pictured online, just very poor cheap copies which took ages to arrive from China. I then got into a dispute about a refund and finally settled on 15% so that it could just be over. I lost about £70 buying two items not fit to be worn. By far the worst online retail experience ever - I am amazed they are still trading.

I wouldn't even give this company 1 * but it's the minimum you can do. Ordered a coat 16th Dec 2024, arrived today. Nothing like picture advertised. Cheap and tacky made in China 🇨🇳. Awful company, I am allowed to return it according to their ' 'Customer Service' I use that reference lightly. But no point as coat cost £45 and has to be returned via DHL who are going to charge £38 to return to an address in Sweden. STAY AWAY

Ordered a pair of slippers for my wife on 18 December for christmas. Eventually arrived on 5th january but they sent wrong size. Quality very poor. Requested returns envelope to return for refund 10 times. They kept stalling me, asking for photos, proof of purchase etc. Then stated that they dont do return envelopes and we would have to pay to send them back.
Clearly their fault. Terrible company. Do not purchase from these people.

Jumper took a month to arrive, nothing like the picture and a different colour. Emailed and sent them pictures, finally offered a full refund but I've got to pay £13 postage to return! Will be reporting to trading standards. DO not buy from them!

Product was advertised as 100% cashmere but once it arrived, over 2 weeks later, it was 95% polyester & 5% spandex. I requested a return and was told I had to pay the return postage costs, back to China! To be honest, I realised straight away after ordering, that this was scam. I was in a rush to order something for Christmas and ignored all the signs (buy one, get offer on another / 100% cashmere for such a low price / no landline in contact details, just a mobile which is disconnected). I checked the trustpilot reviews only after I had place the order! Avoid, avoid, avoid!!!!

Disgusting customer service. They sent me wrong colour jumper. I emailed to ask for correct colour to be sent and have heard nothing since. Don't waste your money on this company. Very disappointed

Delivery was delayed heavily. Supposed to get before Christmas but got in January. Quality is not as advertised. Was supposed to be cashmere but is thin and feels like cheap recycled plastic. For £35 it’s likely to be worth £5. Complete waste of money. Wouldn’t use this company again.

Hier niet bestellen! Alles lijkt op een site van een Nederlands bedrijf maar de spullen komen gewoon uit China!

order took longer than expected, i actually thought it wouldnt even come! I emailed night and day to no avail. and was not what i ordered. a poor imitation! not cashmere and the pattern was off. very angry and they are not. Before it arrived reported it to the bank and when it got here the bank confirmed they would reimburse me and didnt need to take 120 days to investigate. Think theyre on the system. If you have ordered, just report the payment on your banking app and the bank will pay you back they clearly have this company top of the list. IF YOU READ THIS MY ORDER NUMBER IS 3934 AND YOU OWE ME MY MONEY NOT THE BANK (who thank god they did!). SO COUGH UP NOW.

Just read last review and I am having the same issues ordered a jumper 3rd December arrived yesterday & nothing like the picture.
Have sent so many emails wanting to cancel & they have ignored my request,
Now they have offered me 50% discount to keep the item it's not fit for purpose hence the return. Have now got in touch with my bank & it's now in dispute.
Please do not order from this company, poor quality on items & late delivery plus no communication, customer service is a joke.
This company should not be able to trade.

This company is not uk based. All their clothes are cheaply made, poor quality and absolutely awful. I paid £30 for a jumper that arrived with a nylon shirt stitched into it and the quality has left me feeling angry that I have used this company

I ordered a top from this company on impulse. What a mistake not reading the reviews, a few hours after ordering I had a confirmation and realised that it was not going to be delivered within the 4-5 days suggested in the advert. I tried to phone , unobtainable, sent 3 messages no reply, trying to cancel the order. 10 days later they email me to say that the item has been dispatched. I email back, explaining that I will no longer be in the UK and am told that it is too late and to refuse the delivery for which 15% will be deducted from the refund. Not sure how I refuse the delivery when I have left the country. This company is a scam and I doubt that the item will ever arrive. Be warned!!!! Do not buy anything from them.

One star is one too many !!! They are absolute liars. My cashmere sweater arrived very very late Took ages too late for the holiday I wanted it for.

Anyhow it's 100% polyester it's a load of crap. Do not waste your money on this company they are worthless

I honestly don’t know how the people who run this company can live with themselves. They are purely and simply thieves and there should be a way of criminalising them. What possible pleasure do they get from causing so much misery and disappointment, especially at Christmas time. I am, of course, one of those who have been thoroughly scammed. I was so looking forward to receiving my ‘cashmere’ jumper, only to find it is 100% polyester and made in China. There is no point in trying to return it, as I shall lose even more money. It will probably end up in the bin - I wouldn’t even give such rubbish to a Charity Shop. I shall be contacting my Bank.

SCAM company please do not give your money away
I ordered 2 tops on 9th December 24 £53.90 they were very quick to take the money.
Then no communication at all, no order confirmation and no tops. I have tried ringing them but surprise surprise the number on the site does not work. I have also tried emailing a couple of times but not heard anything back. They say on website that they will respond to emails within 24 hours, what a joke. SCAM SCAM SCAM

Not even worth one star. Company is in China. Received item super late. Didn't even resemble picture advertised. Cheap and really nasty and they even sent me a size bigger than I'd ordered as they said the sizes ran small!!! I argued massively and managed to get a third of my money back and was able to keep the item as I said I didn't trust them to send it back. (Wasn't hoping to waste anymore money on rubbish). A sharp learning curve which has made me very wary. They should be ashamed of themselves and need to be stopped.