careium.co.uk Omdömen 669

Many thanks to the staff member who attended an alarm call out at my mothers house last night.
The lady is called Elizabeth Jackson, covering Rochdale area.
Elizabeth made sure mum was comfortable whilst on the floor and waited over 2 hours with mum whilst waiting for an ambulance to arrive.
Fantastic service from Elizabeth and Careium

After a very frustrating and negative conversation with a member of staff, it was a pleasure to speak with Amy who resolved the issue and provided a satisfactory outcome

Sophie was very polite and professional and a pleasure to speak with. She arranged for everything that I had requested and confirmation of these were received on the same day. Excellent service.

Amy woolett u where a star and help me so fast in a really bad time in our area where this service is been removed u got me set up and my order placed explained everything clearly and listened with care and empathy of my worry at this time I can now have peace of mind once my equipment arrives of my husbands safety thank you if I could give u a gold medal I would . Equipment arrived in 2 days was so easy to set up plugged it in flicked a switch five mins went by test call all set up after having it in a few days we ended up with a ten hr power cut after a couple of hrs of no power we got a courtisey call to check we was OK and if we needed anything I thank the whole company and at the very difficult time when I need to make sure my husband is safe u have helped me to make that happen thank you

Excellent Service & updates - Action taken & Continual updates were immense & greatly appreciated. Staff all efficient.

The customer service agent was very pleasant and extremely helpful

The Customer Handler on the call, Denys Oleksiienko was very helpful and very friendly.
A good, warm service.
Thank you Denys.

Elizabeth Jackson arrived just after 1am to help me back into bed and with minimal help I was safe and sound in under 10 minutes. Just the confidence knowing that someone is there is such a settling feeling.

The product and costs were very well explained to me by Amy Woollett.

I spoke with Ahmad Valli who went above and beyond trying to resolve a set up problem on my mother's new system. When this proved impossible he immediately arranged for a replacement unit to be dispatched. I have nothing but praise for the technical assistance offered by this company

I rang to cancel the alarm as my mother is now in residential care. Denys Oleksiienko called me back the next day and was extremely empathetic and efficient.
Overall the system has been reassuring for my mother, the occasional glitch but generally the call handlers and the system has worked.

Amy Woolett from Careium has been very helpful giving us the necessary information to my in-laws and I to decide the right lifeline service we want. She is patient and cheerful. We greatly appreciated her help. Thank you.

i am a 79 year old overweight individual recovering following hip replacement surgery, living alone.
During the night of 11/1/26 approx 3pm I was in a situation where I had slipped and ended up laying prone on the floor unable to move, managed to alert my emergency service who organised assistance for me. Elizabeth Jackson from Careium duly arrived and helped me enormously by assisting me to move to a more suitable position and location before using the pneumatic lifting device which raised me sufficiently for me to move over onto my bed all the while receiving encouragement and guidance from Elizabeth who was excellent from start to a successful finish. Elizabeth provided an excellent service throughout the whole experience, calming me down and then making sure that I hadn't injured
myself, a truly professional service provided by Careium .

Called this morning spoke to Amy Woollett, she was absolutely brilliant ( if Heineken made service staff Amy would be it). Very professional listened and understood what I needed to do and went the extra mile. Made me feel valued and appreciated as a customer. Nothing was too much.
Amy you are a star, if only other companies were so easy to deal with at the most difficult time of my life. Thankyou to Amy and the team.
Line manager take note , people like Amy make a difference and should always be valued, cause you can’t buy it in a box.

I spoke to Amy. I have to say she was a superb ambassador for Careium. She was so helpful and patient, clearly explaining differences between the emergency telephone systems. You could tell she wasn't delivering information off a script - there was real genuine interest and a desire to help. Glad this was my first contact with Careium.

I spoke to Amy Wollett today to discuss myself getting a home alarm, as my previous provider are ending their works. I was extremely in the dark about ringing yourselves as I don't know very much about going to a private provider like yourselves and my confidence was very low. Amy Wollett was absolutely amazing with me. Not only was she polite, friendly and extremely professional, Amy talked me through the entire package. She has also emailed me stating if I'm unsure about setting up your system once received, I am very welcome to email her and she would telephone me back. When someone like myself who has no-one, speaking to someone like Amy especially when I don't know your service as yet, is absolutely vital on the other end of your phone. Amy gave me 100 per cent confidence in your service which I am grateful for. AMY WOLLETT is an absolute credit to your company. Many thanks, Amy.

Hi,
I ordered an Eliza S pendant today and was taken through the process by Sophie Farrant who I can't thank enough.
She was very clear in explaining everything to me, very patient with my techinical issues and also showed great empath, which was much appreciated. It made the process so much easier than I was expecting and I have every confidence that if any problems were to arise in the future that she, or the company in general, would be on hand promptly to rectify them. Thank you Sophie.

Today I contacted careium and spoke to Amy who was extremely helpful. I have been trying to get a response alarm system set up for my 85 year old uncle who is currently with vico care link but they are discontinuing that service and for the past two weeks and numerous phone calls to different providers of this service and getting nowhere until I spoke to Amy , I can’t thank her enough for her help today and sending out by e-mail the product’s offered , she is in my mind a perfect employee who does her job the way an employee should. Well done having a roll model like Amy. Thank you so much. Regards Ian Simpson

Thank you Careium for your care & support recently when my mum had an undetected fall at home. Your kind phone handler tested all equipment and ensured everything was working fine and talked us through how to monthly check our system. Very good support all tound

Carium took over from our previous supplier and we got a fully updated digital service that work very well.
When the time came cancel the service it was all very easy.