Careem Omdömen 

Careem Pay – Worst Payment Experience Ever | Ticket #120834774

I am extremely disappointed with Careem Pay. On November 30th, I transferred AED 3,000 to my Indian bank account, and even after a full week, I have still not received the amount. There has been no proper update, no response, and absolutely no resolution from the Careem team.

Every single day, I am forced to follow up repeatedly, provide my bank statements, and chase them for answers. Their customer support is unresponsive, slow, and careless. Each time a different Careem Care executive answers the call only to repeat the same scripted responses—they have no idea where my money is, and no urgency to resolve the issue.

This is the worst experience I have ever had with any financial service. Careem Pay’s handling of customers’ money is irresponsible and unacceptable. For a company dealing with people’s hard-earned money, this level of negligence is shocking.

If you value your money and peace of mind, think twice before trusting Careem Pay.

Careem pay fake promises to the users, the below promotion i recived in email, but after transfer they say this promo is expired, no date was mentioned anywhere.

Simply use code COMEBACK50 on your next transfer of AED 5,000 or more, and we’ll credit AED 50 straight to your Careem wallet.

With Careem Pay, sending money is:
- Cheaper than banks – save 50%
- Quick and effortless – money moves in minutes
- Safe and reliable – every time

Absolute joke of a company! Never trust them to deliver your food on time when you are late to work or sick! Taxis are 1.5 times higher during peak hours and most of the taxi drivers don't know how to follow maps. All you get from the agents is we had technical error in the system and we are sorry. Horrible customer service.

Your answer : Careem

2 hours ago

Hi Paul, we're really sorry to hear about your experience. Please drop us a message on any of the channels below so we can look into it and make things right for you:
📩 Twitter: @CareemUAE
📩 Instagram: @careemuae
📩 Facebook: m.me/careemuae
We’re here and ready to help!

I did write on your app and never received an answer
Your app should be the normal way to correspond with you and I am surprised you ask me to write to you on Instsgram or Facebook
Anyway I did write to you 2 days ago on Instagram and you answered me that my request is under study and that you will revert to me without precising when.

Does it take a management meeting to refund a client who could not use your services since you are not present in Oman or in any country he goes to (and eho is also offering you the possibility to credit the amount on someonr else who can use your services in a country you are present in)
Please understand the above and how disapointing it can be. It is for sure a loose loose attitude instead of an easy proper and ethical reaction

I don't recommend using Careem food, my experience was really bad. Don't try Restourant's you don't know as they will not refund you more than 12 Dhs. Don't waste your money. They are listing any restaurant even if it’s scam restaurant

I am absolutely shocked at the level of incompetence and negligence shown by Careem Pay.

On 27 November 2025, I transferred AED 4,600 to my NRE account in India. It is a simple international transfer that should have been completed in a reasonable time. But today, the money is STILL missing — not a single trace of it.

What makes this even worse is how Careem support is handling the issue. Every time I raise a complaint, they CLOSE it without solving anything. They keep sending me a UTR number which is NOT EVEN THE SAME as the UTR shown inside their own app. How can a financial service provider give two different UTR numbers for the same transaction?

Because of their internal mess, my bank in India cannot trace the funds. And Careem? They have zero urgency, zero responsibility, and clearly zero understanding of how serious this is. Till now, they have failed to provide the correct UTR or any valid proof of successful transfer.

This is not just poor service — this is unacceptable, unprofessional, and borderline fraudulent behavior. A company handling people’s money must show accuracy and transparency, not hide behind automated replies and close complaints without resolution.

If you care about your hard-earned money, think twice before trusting Careem Pay. Their system is unreliable, their support team is clueless, and their attitude toward customers is absolutely disappointing.

I have already posted this issue on X, Reddit, and LinkedIn, and even there, Careem only gives the same generic, copy-paste replies as their customer care team. No real investigation, no correct UTR, no action. Just scripted responses repeated across platforms.

I like to give zero stars ✨ but there is no option. They should teach or train the Careem drivers how to behave with client. Most Careem drivers they r manners less and they r very expert to argue with Client.. so disappointment with Careem app I didn’t expect but I think Careem they didn’t give proper training.. that writer are very, very, very mannerless and very rude with us

Awful service, car is not according to promise, bogus charges (fraud) for apparent parking fines, some for protected parking fees that do not even exist. Stay away if you can. A scam overall

Joke of a company customer service is unacceptable trying to contact a driver for lost item will not use again and advise everyone to think before using looking at reviews as they match the service..

Rider stole my order and kept lying even with CCTV.

Careem did nothing about it.
Their investigation was to call the rider and ask him if he delivered the order.

Disappointed

Careem system for booking from airport does not work. Even driver confirmed it is a problem. Contacted their customer service but never received a reply. What was once a great service is now terrible.

betrag abgebucht obwohl taxi über 20min nicht gekommen ist 😂😂😂, NIE WIEDER

I’m sharing this to warn others about my Careem Pay “Send Abroad” experience. On 27 Oct 2025, I sent AED 15,000 to India through Careem Pay. The app shows the transfer as Completed, and provides a UTR, but the beneficiary’s bank never received the funds.

For weeks I followed up via in-app support. I shared everything requested: transfer invoice/receipt, the beneficiary bank statement showing no credit, and full chat history. Despite this, support kept sending the same templated responses like “we’re following up with the recipient bank” and “we’re working on it.” I repeatedly asked for the MT103/SWIFT confirmation so my bank could trace the transfer, but they never provided it.

This has been an extremely frustrating and unprofessional support experience. My money has been stuck with no clear timeline, no proof of transfer, and no meaningful update. I’m now forced to escalate through consumer protection to seek a refund and proper investigation.

If you’re considering Careem Pay for remittances, be cautious — a “completed” status does not necessarily mean your recipient gets the money, and getting support or an MT103 may be impossible.

The delivery was late, when I called to the customer support they said they can not reschedule to deliver as I was already out of my house nor refund is possible. I insist to talk to the manager , where I was been put on hold and the agent got back to me saying we will do refund and they block the restaurant in careem from where I used to order. Just a pathetic experience. Earlier I was ordering through Talabat and its such a lovely and professional experience. Careem is just want to take money and does not care about the customer experience and customer support agents really require high training and just not repeating like a robot or scripted.

Everyone be careful when you are ordering cleaner from Careem , there one she still me ( money , gold earring ) not only one time
Also the staff not professional at all 3 times I wait for them they don’t come , and some of them they don’t do what you ask them to do for cleaning, I have a very bad experience with careem

Extremely disappointed with Careem. I was charged double for a ride because the captain went in the wrong direction. When I tried to cancel as instructed, I was unfairly charged again. Despite multiple complaints, Careem refused to refund me. Totally unacceptable service. Mistakes happen, but refusing to correct your own error is inexcusable. I will think twice before using Careem again.

Hello,

I would like to report a serious issue with the driver from my recent Hala Taxi ride.

The driver, Aftab ur Rehman (Yellow Roof Toyota Camry Hybrid 80089), started yelling at me during the trip and then forced me out of the car before reaching the drop-off location.
He did not take me home and left me in the street, which was unsafe and unacceptable.

Ride details:

Booking Ref ID: 96d14cd8-c396-11f0-bff5-72e98dfc9a0f

I had the worst experience with this delivery app in Dubai - never order here. I placed an order and it never arrived. I called, but they never refunded my money, never paid attention to me, and never did anything. The service was terrible, and it felt like they didn't care about their customers. If I hadn't posted a bad review on their app, they would have never responded; they only care about their good reputation, not their customers. They only care about the money. I want my money back - please process a refund for my order. Could you please send me a copy-paste link to facilitate this, as I'm unable to do so myself? I hope for a better customer service experience in the future. Thank you for being warned.

Don’t even think of using this service. Terrible service. Charged me money, but never delivered the food. Contacted the service, showed them proof, but the only response I received was “sorry for irresponsible behaviour of our driver”. Didn’t even bother refund me. What a shame! My honest recommendation is not to use this terrible service.

Worst service especially Careem box
They remained more than hour to assign captain then after calling them they said cancel the service as no available captain
It’s totally disrespectful and have the worst customer service