Careem Omdömen 

Viele nutzen die Careem App, aber ich kann mich den negativen Rezensionen nur anschließen. Careem „stiehlt“ aus der Careem pay wallet Geld (bei mir waren es 22,05$) und gibt sie nicht zurück, obwohl ich alle Nachweise geliefert habe. Mehr als 5 Tage hüllen sie sich in Schweigen und nur einmal zwischendurch hat jemand vom Support versucht mir zu erzählen, dass er keine Abbuchung findet….

Wenn es nicht die Unfähigkeit der Support Mitarbeiter ist, dann kann es nur Absicht und somit Betrug sein.

Schlechtester Service ever. Ich werde mich mal nach Alternativen umschauen und hoffe ich finde welche. Ich kann nur von Careem dringendst abraten!!! Offener Betrug!

Careem taxi service is a rip off. On several occasions they blocked the expected charge for the ride, and then the final bill was always at least 15-20% more, which meant that your credit card was charged again for the difference. The explanation they give is traffic jams, driver was waiting for you etc. which is totally absurd since each time I came before the scheduled time and traffic jams at 6am to the airport are non existent. On top of that they use the longer routes just to charge you more. Stay away from Careem if you can!

Most horrible unethical uneducated app and drivers treat foreigners like dirt.

They pre-authorized a 100 JD hold on my card and said they will release it in 3 weeks ?? The amount for the ride was 3 JD! Unacceptable! They're customer service is garbage and they make it extremely difficult to get in touch. You're better off using ANY other rideshare or food app

I am writing to express my absolute outrage. A two-hour delay resulted in cold and soggy food, making it the worst delivery service I have ever experienced. However, the response from your support team was even worse.
​The level of dissatisfaction I feel after speaking with your team is beyond imagination. Offering a 10 AED credit for a two-hour failure is not a resolution—it is an insult. I don’t want a refund; I want you to know that your lack of professional accountability is unacceptable. You will end up losing all credibility if this is how you treat your customers.

Extremely disappointed when placing an order at 18:17 and chatting with driver from 20mins as he was waiting for the order in front of the restaurant, an order for my 3 kids. The without any notice, the order got cancelled at 19:09. After writing to Careem, they replied by saying the restaurant was closed. What a big lie, and they failed to offer support through their customer service bot. A big big fail in 2026 customer service centric world!

Careem works great in Iraq where the drivers honor the app and don’t harass you like the drivers in Cairo… Careem in Cairo is a scam so watch out.

Marked “Delivered” With No Delivery, Then Given Three Different Stories
Order #143158781 (McDonald’s), Amman, 30 December, marked delivered at 18:23 by driver Yhia Yones.

The order was allegedly delivered early. As the driver was supposedly arriving, I received an instant in-app notification stating the order was “delivered”.
There were no phone calls, no messages, and no contact from the driver or from Careem. I immediately went to meet the driver and there was no one there. No food was delivered.

What followed was a series of contradictory explanations from Careem customer service.

First, I was told the order had been delivered correctly, supported by a delivery image. No image was provided, no evidence was shared, and when I sent a photo of my actual room and location to compare, there was no reply. I was simply told no action could be taken according to Careem policy.

Next, I was told that both the driver and Careem attempted to contact me by phone, that the driver waited at my location for ten minutes, and that I failed to respond. This is categorically untrue. There were no missed calls, no messages, and no contact attempts of any kind.

Finally, I was informed that no refund was possible and that the issue had been highlighted to the restaurant, effectively shifting responsibility to McDonald’s, despite earlier claims that the order had already been delivered successfully.

So which version is correct?

Was the order delivered properly with photo evidence that Careem refuses to share?
Was it not delivered because I supposedly ignored calls that never happened?
Or is it now a restaurant issue?

Careem cannot keep its own account consistent. Each response contradicts the previous one, none are supported by evidence, and responsibility is shifted once the explanation is challenged.

Marking an order as delivered without delivering it is bad enough.
What makes this unacceptable is attempting to close the case using changing explanations instead of facts.

If this is how Careem handles a straightforward missing order, customers should think carefully before trusting them with their money or their time.

Stay away poor customer service no one calls you back they refused me a refund you would think it's coming out of the advisor pocket. The reply’s back are on copy & paste. Stick with uber or just eat if you can depending on your areas you are staying in.

Being scammed big time… as I took a ride with careem and paid the driver 50 AED even though the ride was 35 as he didn’t have change and so I left the balance for him. Surprisingly the driver didn’t even update the app mentioning that he took the fair for the ride…. Made 2 complaints in the app and it was ignored by simply mentioning to make sure driver updates next time and they want to recharge me for the fair…. They can’t even reach their own driver to make sure he took the fair and simply scamming me for the fair again. Worst customer service ever.

I have an experience with their bikes services.. The app is Trash, lack the part of policy and rule for the service , they give few options on how to unlock one bike, they rush to the step of reserving your card or app pay details and then they go and deduct as they want, the app freeze a lot, no options of ending the ride which is weird. Reaching them is very difficult, their agents give contradictory information, in addition of lacking the manners to respond to a frustrated and misguided customer. I deleted the app awhile ago and I think the more we do this , they might review their services…

Pathetic, unprofessional company with dishonored drivers, I have caught careem drivers many times taking longer routes and charging way over the displayed range at the time of booking.

Careem drivers notice your a tourist and take advantage.

The customer service is just as bad, they do not respond to the issue, just cookie cutter responses.

Awful awful.

Sadly bad having ordered a duck dish and when it arrived it was literally bone and fat we were greatly disappointed and left hungry… when contacting they said “your a valued customer sorry your food was not good enough but we won’t refund you” we messaged and asked for credit instead but nothing… honestly avoid like the plague as when it goes wrong there is not service

Besides the terrible service, boarding already starts at 16 dirhams- imagine 👎🏽👎🏽👎🏽

I was charged almost twice the agreed fare, and despite 4 days of messages, I still haven’t received a refund. My Careem wallet balance also disappeared without explanation, and I was told that wallet credits can only be used if paying by cash, which makes no sense.
If you need reliable transport in the Middle East, I would recommend using Uber or Jeeny instead.

The worst kind of service ever!! Believe me I’ve lived in Europe, Africa and now in the uae. I’ve never experienced such a poor service.

A while ago I paid for home spa which I didn’t get and no refunds were made despite contacting Careem. Today the 11th/11-2025 I booked a ride from Dubai hospital to Sharjac. The first driver was about 5 mins away he messaged me saying “ hi cancel the ride “ I booked a second one and a third one they both cancelled on me. I called the customer service and all I took out of that conversation was “ sorry mum” x 10 with no solution to the issue. I hang up on him. Just letting you know Careem is very unreliable in many of their services. Btw. Lat Thursday booked a ride from same location to Sharjac 6 cancellations after each other it was from a friends account. Horrible service.

Never waste your money with n scammers!!!

I am writing to express my frustration regarding a very disappointing experience with my recent food order. I waited for one hour and a half, only to receive a notification stating that my order was “delivered” — yet nothing was delivered to me.

This is extremely unacceptable, especially because this is not the first time. It has now happened three times in a row:
• Either my order gets cancelled without explanation,
• Or it is marked as delivered even though I never receive it,
• And in all cases, no refund is issued.

I tried contacting the delivery driver multiple times through phone calls and WhatsApp messages, but he never responded. I also contacted customer service, but all I received were repeated apologies with no real help or solution. Unfortunately, saying “sorry” does not resolve the problem or address the repeated inconvenience I am facing.

It is early morning, I am hungry, I paid for my food, and I expect to either receive my order or get a full refund. This situation is extremely frustrating,

Transferred money- AED 13,000 on 03.12.25 but not credited to the beneficiary bank & deducted from UAE bank.
Careem deducted the amount from my UAE bank but not credited to Indian bank since 5 days going. They are doing the transfer through Lulu money exchange, but now several times I tried to Careem customer support, and they are telling the same repeated & generic statement without taking accountability. Even Lulu money exchange said that it is Careem responsibility to send that money. Careem is saying our team is working on it but no progress since 5 days, even provided wrong UTR number which is basically TRN number. Actual UTR number they are not giving me to track the amount by Indian bank and saying the generic answer casually. Hectic & horrible experience with Careem & Lulu exchange. Don't trust them to send the big or small amount. They are playing with customer trust. No progress, no feed back, deducted from my UAE bank but not credited to the Indian bank. I have provided the bank statement on the same day also......Please avoid this money apps further.
Careem generated the case number #120997481

Updates**
After posting in several forum then on 11.12.25 Careem has cancelled that transaction finally & back to that AED 13,000 to my UAE account. But truly their customer support people are not supportive at all & giving always generic reply while asking. No proper reply or responsible answer which can mitigate customer's panic or retain the trust on them.
Suggest changing the customer support team immediately for UAE to survive in the market in future.
For this transfer Lulu exchange was the partner of Careem, Lulu should have some customer support team to track the fund, while calling to Lulu customer care, they were telling to contact the Careem only where I had Lulu exchange payment receipt. Should have some accountably & separate support team for partners money transaction dispute handling.

Terrible customer service and have no clue jow to deal with customers at all .. food delivery app is the worst in dubai

It’s honestly impressive how consistently poor the customer service is. First, they manage to accidentally scam you when you try to purchase a day pass, and then, in a truly remarkable display of efficiency, they make sure you can’t even pay the remaining amount.

The best part? You end up unable to use the one-day pass at all, and they still won’t bother responding, almost like they’re waiting for it to expire. Truly outstanding service.