Careem Omdömen 

If I could rate 0 I would. Worse customer service I’ve ever experienced. My driver stopped in the middle of the highway and screamed at me and talked badly and they proceeded to do NOTHING just compensated the overcharge the taxi driver did but still charged me for the rest. The ride was supposed to be 15 minutes and ended up being one hour because the taxi didn’t know how to use a GPS and wouldn’t listen to us. I’ve had so many bad experiences with careem and I’m done. They just lost a customer that used the app every single day. I will use another app from now one. CAREEM NEVER AGAIN!!

I have had a rather disappointing experience on several occasions.

Firstly, I purchased a school ride package, only to discover that I was being charged extra. While a refund was issued after I contacted them, this issue occurs frequently, approximately once every four rides. One might easily infer that this is an intentional practice designed to overcharge customers. A significant amount of time is spent resolving these discrepancies.

Secondly, there have been instances where a ride's cost fluctuated by over 20%. The application initially estimates a ride to be between 80-100 AED, yet I am consistently charged at least 10% more. Upon contacting customer service, they apologize for the "mistake" and refund the 10 AED difference. I am left to wonder why these "mistakes" consistently occur, and why the base of refund is the 100 but not the 80 AED. This pattern again suggests a potential scheme to overcharge. It is truly unfortunate, as I feel I have limited alternative options in the UAE.

While refunds are consistently provided, they always seem to be to the company's advantage, and these issues regrettably persist.i

I placed an order around 11–11:30 PM because I was hungry and feeling sick. Around midnight, the rider called asking for my location. I told him I was on the opposite side of Nesto and that my full address was already in the app. Instead of checking it on Google Maps, he refused to deliver, saying it was a “hassle,” and even blamed me for putting the wrong address, which was clearly correct.

It took me three different agents to resolve this issue. The first two refused to give me a full refund and kept insisting the rider would deliver. One agent finally said the rider was on the way, but he ended up delivering my order to the wrong house and just left it there.

This whole experience was extremely frustrating and unacceptable. I’d never recommend using Careem in Dubai after this.

I’m very disappointed with my recent experience. I placed a food order on Careem and cancelled it immediately after realizing I made a mistake. Despite cancelling right away, I was still charged on my card. I never received the food, yet Careem informed me that I’m not eligible for a refund because the restaurant had “already started preparing” the order — which seems unlikely considering how fast I cancelled.

It doesn’t feel fair to be charged for something I didn’t receive, especially since the cancellation was done almost instantly. I understand policies exist, but there should be a more transparent system showing exactly when the restaurant starts preparing an order versus when a customer cancels.

I hope Careem reviews this case properly and processes my refund. As a loyal customer, I expect fair treatment and accountability for situations like this.

Careem. You can’t charge people’s cards and refuse to refund the charged amount. Why do you do this? I have spoken to three customer support representatives but nothing and they promised me it will be resolved. This so wrong. I took your bike for a full day , paid and docked it back and you charge me multiple times

Theres no way to call the help desk and when i send my question i only receive automated answers. Careem used to be more reactive with customers. Its a pity the quality of the follow up has gone down the drain

Careem’s Handling of My Lost Item

I booked a Karim Comfort ride from Dubai Airport to my house (150 AED). The driver offered to help with my luggage and personally loaded all my bags including my handbag and a small duty-free bag with a 500 AED perfume. While he was loading the first bag, he told me to get inside the car and get comfortable. When we reached my building , I discovered the duty free perfume bag was missing, the driver accused me that I had the bag in the airport and never brought it along with my bags. It was later confirmed to have been left behind in the airport trolley and the Careem loading bay clearly a result of the driver’s negligence.

The driver denied responsibility, refused to help, and told me to pay for two extra rides to go back to the airport and collect it myself. He even said, “You can complain to Careem, nothing will happen, I will only bring your item if they agree to all this ” When I contacted Careem Support, they said drivers are not supposed to touch passengers’ luggage, so the company is not responsible even though their driver voluntarily did so.This explanation is unfair and unreasonable if your driver chooses to handle a customer’s belongings, he should ensure nothing is left behind. As a Careem Plus subscriber, I expected professionalism and accountability, but received none. The reason why I booked for a comfort ride as opposed to getting a random taxi is I expected premium service and safety. My perfume is still at the airport and I’ve had zero real help from Careem to resolve this.

Very disappointing service no accountability, and a complete lack of customer care. Just let everyone know, because when dealing with taxis.

السواق محترم والسيارة نظيفة، بس اتأخر شوي بسبب الزحمة.

Careem delivery drivers are frequently riding their motorcycles on pedestrian sidewalks, especially around their warehouse in Al Barsha This behavior is extremely dangerous for people—particularly children—who are walking there, especially at night. These drivers often speed out of narrow, non-vehicle lanes where pedestrians wouldn’t expect any traffic. I recently witnessed a child almost being hit by one of them. Immediate action is needed to ensure pedestrian safety in this area.

I have very very bad experience with careem box after long time dealing with careem, something never happen to me in dubai after 24 years living in dubai please be careful when you book careem box, i have booked careem box and i give it 1 pack with 2 mobile for delivery to my cousin home so when he received he call me there is only 1 mobile and the other one is missing, i keep calling to careem and inform them after 2days they just told me we talk with captain and the captain said i delivered thats all,
This is my very very bad experience with careem and i’m never thinking before happen this kind of things in dubai after 24 years living in uae,
Please be careful what you give to careem,

It doesn't even deserve a 1-star. This is the worst experience!! I order food and the driver just left my order down the building and left. My food is missing! The solution they give me is to order again and pay again!they don't even care about the money I waste!ive been searching for the food for 2 hours!!! Very worst experience! I will not recommend this to anyone so no one will experience their bad service!!!

My order which was a wrap, was delivered 1 hour and 40 minutes late. Despite my clear request to cancel and refund the order due to the unacceptable delay and the evident health risk of consuming food that has not been properly stored for nearly two hours, my request was refused.

Furthermore, upon returning home, I discovered that the order was not even delivered, and the driver stated that he “threw it in the bin.”

Careem Food! Is the WORST!

CAREEM FOOD CUSTOMER SUPPORT IS AN ABSOLUTE JOKE. AGENTS SITTING JUST SENDING COPY PASTE MESSAGES.

Better use Noon or talabat for food orders.

Terrible Experience – Do Not Recommend!
I ordered food that never got delivered. Later I was told the driver supposedly left it outside on the ground, but I was never contacted or notified. When I reached out for help, customer service was awful — I spoke to both an agent and a manager, and neither helped at all. Even after reaching out through the app, they kept sending the same copied message over and over without actually addressing the issue. This app feels like a total scam.

CAREEM IS THE WORST TRANSPORTATION TAXI. The drivers are literally too lazy and they keep canceling the booking, so I end up using uber. Shame it’s their job they couldn’t even work with it and always want easy life

One of the worst companies in the UAE, with horrible Customer Support. I have made an order, and cancelled as soon as I received the order (meaning less than a minute) before the restaurant accepted my order. Ive been fully charged and Careems answer was that the restaurant already started preparing my food.
Its a scam, they should have a proof of me cancelling my orders less than less than a minute and there is no way the restaurant started preparing my order.
Also horrible client communication, if my order cant be cancelled and I have to pay for it, then where is my food? Ive never received anything.
I cancelled my plus subscription and wont be using Careem ever again.

I booked a ride on October 29th. I paid the driver 33 aed by card at the end of the ride. But later on they charged me again 30aed for the same ride. I’ve contacted the customer service countless Times but they don’t want to refund me. They abuse their customers so use Careem at your own risk

Had to involve police now. Ripped off twice in 1 day. Captains not picking me up and starting ride.
I get charged and captain ignores all calls.
Then careem box completes trip but doesn’t actually deliver anything.
This is illegal activity in uae

Too often Careem have taken over an hour to deliver what should be fast food. I’m switching to Talabat and saving my money by cancelling my Careem membership.