I purchased some beautiful tiles, but unfortunately there was a colour inconsistency from the manufacturer that only became apparent after some had already been laid. As they were central to the o... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I stumbled across Ca‘ Pietra whilst undergoing a home renovation and we have ended up using them across our kitchen and utility extension, outdoor paving and bathroom. Their tiles are beautiful, high... Se mer
Customer service were okay in solving damaged (stained tiles) But every sheet of mosaic had unevenly spaced tiles, wonky and just poorly put together Too late now as fitted but wouldn't buy from... Se mer
Företaget har svarat
Beautiful tiles however it’s been one error after another from them. The wrong tiles were sent. A collection and re delivery was arranged on a day to work for me, which they agreed however they deli... Se mer
Företagsinformation
- Dekoration- och inredningsbutik
- Inredningsarkitekt
- Leverantör av natursten
- Naturstensgrossist
- Kakeltillverkare
- Kakelbutik
Skrivet av företaget
We are Ca' Pietra. A team of designers, makers and curators redefining the art of surface design. With a legacy spanning 30 years, we blend time-honoured techniques with boundless creativity, sourcing the finest materials from around the world to craft collections and bespoke creations that combine timeless elegance with contemporary flair.
Kontaktuppgifter
Stonebridge House, SN10 3DY, Devizes, Storbritannien
- 01380 735886
- sales@capietra.com
- capietra.com
4,1
Bra
555 omdömen
Har besvarat 33 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic company
Fantastic company, samples came quickly and were high quality and reasonably priced - we will be putting in an order asap for our new bathroom.
26 augusti 2024
Svar från Ca' Pietra
Hello Samantha, we really appreciate you taking the time to leave such a glowing review.
Looking forward helping you with your next order.
Svar från Ca' Pietra
Hello Liz, Thankyou for taking time to leave a review. We are thrilled that you are pleased with both service and quality.
efficient company who despatched tile…
efficient company who despatched tile samples promptly
26 juli 2024
Svar från Ca' Pietra
Hello Laura,
Thank you for taking the time to leave us a review. We are thrilled to hear you had such a positive experience.
Ca Pietra Foundry Bianco tiles - beware, they are very much 'OFF white', almost creamy..
My email and 'phone conversations with Ca Pietra have always been very helpful, so top marks there. My review is a warning about Ca Pietra Foundry Bianco tiles that I ordered having received some samples and also seen the website picture. The samples and picture looked white but when installed they look very much off white, almost creamy and a bit dirty looking (the industrial look?) so I'm disappointed. Not Ca Pietra's fault but I'm just passing on this info for anyone else who thought that these were 'white' tiles. Perhaps Ca Pietra could encourage customers to send in pics of their own installations so that you don't just get just one view of these tiles - or any other tiles for that matter.
15 augusti 2024
Omdöme utan inbjudan
Svar från Ca' Pietra
Hello Chris,
Thank you for taking the time to leave us a review.
We take all feedback seriously and will pass your comments about installation pictures from clients to our marketing team.
Half the order initially missing
I placed an order for sample tiles and half the order did not arrive. When I contacted Ca’ Pietra’s customer service team, they told me more stock had just come in and that my order would be with me in 1–2 working days. That was 8 working days ago. The order finally arrived this morning. No updates or follow ups from the customer service teams regarding the additional delays.
21 juli 2024
Svar från Ca' Pietra
Hello Anne, Thank you for taking the time to leave a review for us and I am sorry to learn that your experience was not as it should have been.
It seems there was a small delay in processing the new stock to be able to fulfil your order. Apologies that this was not communicated to you.
We do hope this doesn't dampen your enjoyment of our tiles.
Svar från Ca' Pietra
Thank you for taking the time to leave us a review Anna, we are thrilled you are happy with the tiles and service.
Great service and quality
27 juli 2024
Svar från Ca' Pietra
Thank you for taking the time to leave us a review. We are really pleased you found our service and quality to be top notch.
High quality product
High quality product. Timely delivery and accommodating dispatch team when a top-up was required for next day delivery. Highly recommend!
23 juli 2024
Svar från Ca' Pietra
Thank you so much for taking the time to leave such a glowing review. We are thrilled to hear you had such a great experience with us.
Good service
I've bought some beautiful National Trust tiles in the sale. I had a little problem online ordering so phoned up. A young lady was extremely helpful and the order was placed. Delivery arrived on time, no problems.
22 juli 2024
Svar från Ca' Pietra
Hello Bea, Thank you so much for taking the time to leave us such a great review. We are always happy to help and so pleased you love the tiles.
Svar från Ca' Pietra
Hi Sara, Thank you so much for taking time to leave such a glowing review.
The tiles are lovely
18 juli 2024
Svar från Ca' Pietra
Hello Natasha,
Thank you for taking the time to leave a review and we are so pleased you are happy with your Ca' Pietra tiles.
I will place an order
Samples arrived quickly and were a reasonable size. Thank you, I will be placing an order once the bathroom arrives.
28 juni 2024
Svar från Ca' Pietra
Hi Anita,
Thank you so much for the glowing review.
We look forward to hearing from you in the future and helping you create the perfect bathroom with our tiles.
Svar från Ca' Pietra
Hello Lisa,
Thank you for taking the time to leave a review and I am sorry that it is not a more positive one.
Looking at the correspondence, I can see we have been in touch to inform you that the tile you requested is not in stock currently and you have advised us you are happy to wait.
As soon as the tile becomes available we will get this to you promptly. If in the meantime, you change your mind, please let the Sales Support team know.
Tule turned up on second occasion and…
Tule turned up on second occasion and the cataordered has not appeared
28 juni 2024
Svar från Ca' Pietra
Hello Giles,
Thank you for taking the time to leave us a review and I am sorry it is not a more positive one.
It seems there may have been a small mix up with the courier company which caused the delay in you receiving the sample tile. I can see that this was promptly resolved by our Sales Support Team and a replacement tile sent to you successfully.
A replacement catalogue order has been processed for you as well which should be with you shortly. Apologies that this did not seem to arrive on time.
Hopefully this resolves everything for you and please feel free to contact our Sales Support Team should there be anything else we can help you with.
Beautiful tiles - colours may vary!
Beautiful tiles. I ordered two different styles of Ca'Pietra tiles - both were lovely tiles and easy to work with. However, one set were a slightly different colour tone to the sample tiles I was sent by post and saw in the showroom, which was slightly disappointing but still ok.
24 maj 2024
Svar från Ca' Pietra
Hello Liliana,
Thank you for taking time to leave a review for Ca' Pietra.
We are so please you are happy with your tiles even though the tone was slightly different to the sample tiles. This is likely due to batch variations between our sample stock and full stock.
We do hope this doesn't detract from your enjoyment of them.
Svar från Ca' Pietra
Hello Lana,
Thank you for the positive review and we hope we can provide some more of our beautiful tiles to you in the future.
Customer service needs lots of improvement
Tile shop ordered my tiles company went into receivership I could get any help
From anyone I spoke to. Ordered all my tiles from this company was promised an email about sealing the terracotta tiles which never arrived. Had stucco blue loft pearl and arabasque tiles are beautiful but not impressed with any of the devices on every occasion I called.
25 juni 2024
Svar från Ca' Pietra
Hello Lisa,
Thank you for taking the time to leave a review, we appreciate all feedback.
Having looked into your order and subsequent request for advice on sealing the terracotta, I can see that we had sent this to you but it appears the email address was incorrectly entered and we are really sorry for this error.
This has now been sent to you and should be waiting in your inbox.
If there is anything else we are able to help you with, please get in touch.
Kind regards
Kelly
Ca' Pietra Sales Support Manager
Svar från Ca' Pietra
Hello Karen,
Thank you for taking the time to leave a review for us and I am sorry to learn that there have been some errors on our part that have led to the rating you provided.
After looking into the order and subsequent replacements our team have supported and kept you updated while trying to resolve the issue, which I am glad to say you appeared happy with.
Internally we are ensuring the problems you experienced are not repeated going forward and I hope we will be able to fulfill future orders from you.
The team are here if there is anything else we can help with.
Kind regards
Kelly
Ca' Pietra Sales Support Manager
It would’ve be a 5 star review but the…
It would’ve be a 5 star review but the 3rd party delivery company didn’t delivery on the day it was meant to (Friday). One of us had to stay home all day. Then rearrange the tiler as they were due Saturday. The tiles arrived Monday.
Besides that. Beautiful tiles and well packaged for transit.
18 juni 2024
Svar från Ca' Pietra
Hello Claire,
Thank you for taking the time to leave a review and I am sorry it didnt quite get to 5 stars.
As you may be aware, there are various circumstances that can cause a courier to be delayed in delivering consignments. We do everything we can to get our tiles to our customers on time, so I'm sorry to learn this one caused a bit of a delay for you.
We are, of course, very happy that you are pleased with your tiles.
If there is anything else we can help with please feel free to contact our Sales Support Team.
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