Candy UK Omdömen 

Four Candy.
Au bout de 2 ans on ne peut plus régler la chaleur..... Sur n'importe quel mode de cuisson le four brûle presque tout ou alors il faut le mettre à 125° pendant 3 heures...
Très déçu de cette marque

Tumble dryer broken 6 months after purchase. Impossible to get a human being on the phone to arrange for a service engineer to call. Two weeks after reporting the fault and they haven't given me a date range I asked for!
So much for being in warranty.
Crap products crap service

Gregg was the technician who attend the call for my washing machine. He was very polite and courteous. After looking at the machine- unfortunately nothing could be done. He has taken all relevant details to write the machine off. He was very precise with the information provided! Thank you!

Another candy/ Hoover tumble dryer to last just over 12 months and be unable to repair. I will never buy from this company again, I only bought the last one because I hadn't realized candy and Hoover were under the same company. This one was a regular condenser tumble dryer bought March 2024, lasted 18 months, was barely used all summer since we had such good weather. The guarantee and warranty are worthless. My repair man says Beko are the best value and fail less often.

Got a safety message telling me to disconnect our drier and that a Candy Hoover group repairman would come and make necessary safety changes. That was 3 weeks ago. I called, they said all their repair people were busy and they could not give me any idea of when this work would be done. Useless.

Candy CSOEH9A2DE Wifi Connected 9Kg Heat Pump Tumble Dryer
We are a family of 5 and I really wish I had not purchased the above appliance as takes forever to dry. I called engineer out as thought it was not working, to be informed that the room temperature had to be above 9 degrees so purchased a fan heater for the room. How is that cost effective
I would not recommend this appliance

Acquisto una lavatrice candy da media world, da subito troppo rumorosa per essere normale. Un anno dopo chiedo assistenza, vengono sostituite due molle ma nel giro di breve tempo ricomincia a vibrare forte e fare rumore. Mi trovo costretto a sostituirla dopo 2 anni perché quando termina il lavaggio rischia di smontare il mobile che la contiene. Anche fare l’estensione di garanzia non sarebbe servito perché il difetto non risulta coperto anche se si tratta di un cestello deformato e con difetti di fabbrica.
A seguito di alcune richieste di informazioni mi fanno notare che la candy che conoscevamo non esiste più ma fa solo prodotti scadenti.
Pessima esperienza

I bought a Candy BCTDH7A1TE Heat Pump Tumble Dryer in White which has been recalled twice due to a safety issue.

The second recall was on 1st August. It has been nearly a month and Candy still have not been able to schedule an appointment with the fix. We have been left without a workable dryer and no idea when it will be fixed.

The vendor left us to deal with Candy. Candy have left us in the dark. They offered and are sending a derisory £25 payment after a phone call with them.

Ho acquistato una lavasciuga in occasione del Black Friday del 2023. Dopo tre giorni me l’hanno sostituita perché faceva hn fischio insopportabile durante la centrifuga. Dopo 10 mesi ho dovuto cambiare la serpentina (a mie spese perché “l’acqua della mia città è dura e si forma moltissimo calcare”). Ok. Dopo due mesi ho dovuto far cambiare il termostato (errore E11). Ora, ho nuovamente l’errore E11. Questa lavasciuga è un disastro. Lunedì chiamerò l’assistenza per la quarta volta. Pessimo prodotto.

Why does one have to give a star for a terrible product. We bought a dryer (CSEV9DFS) and it does not dry the clothes. I have to put very very little in and still start it twice. Electricity is expensive and we are on pension. I have never experienced such an awful dryer before.

I have had the repair service cancelled at last minute and automatically rebooked for a week later, after having booked a day off work. When I have attemped to contact Candy, I am placed on a WhatsApp chat and because I could not type my response within the three minute time frame (there was no warning that I was being timed) my chat was closed and I had to start again. Shocking lack of customer service.

IMBARAZZANTI !

Frigo con un anno di vita si rompe (può capitare). Attivo l’assistenza vengono a prenderlo, lo riportano dopo 5 giorni praticamente uguale a prima. Mi attivano la sostituzione dicendo che sarebbe arrivata una mail di accettazione. Passano 10 giorni la mail non arriva, chiamo il call center, (tutte persone molto disponibili) si rendono conto che la mail registrata non è la mia, provano a sostituirla. Avendo un bimbo di 6 mesi chiamo tutti i giorni per sollecitare, mi rispondono che non possono fare altro che fare solleciti alla casa madre. Improvvisamente lunedì 18 agosto mi chiama una tizia anche abbastanza stizzita, chiedendomi come mai non rispondessi alla loro mail. Rispondo che è un mese che chiamo ogni giorno e che faccio solleciti in quanto questa mail non arriva, mentre parlo con lei mi invia questa benedetta mail, magicamente arriva in 10 secondi. Mi dice che entro la settimana mi sarebbe arrivata la chiamata del corriere per la consegna ! inutile dire che sto ancora aspettando il corriere !!!!!

L'unica parola che mi viene in mente è OSCENA!
Ho chiamato più volte per registrare il prodotto acquistato, per allungare la garanzia, e dopo attese di minuti e minuti e minuti e minuti......(più di 13) ho riagganciato perché ero stufo di sentire la vocina che diceva che tutti gli operatori erano occupati.
Mi chiedo se davvero c'è qualcuno dall'altra parte oppure (se fossi malizioso) è un modo come un'altro per farsi pubblicità dicendo che allungano gratis la garanzia, ma poi.......
Incrocio le dita sperando che non accada nulla alla lavatrice. Farò la pubblicità che merita in base alla mia esperienza!!!

I bought a Candy washer/drier the sellers website said it came with a 1.8mtr power cable. When it was being fitted the installer said that the cable was only 1mtr long and wouldn't meet our power socket.
It was too late to send it back as it was built in and the door had been fitted.
I had to pay for the outlet to be moved.
When I spoke to Candy they pointed out that their website only said that it was fitted with a three pin plug and that no cable length was stated. They further suggested that I should take the matter up with the supplier.
I said that to do so I needed to know what length did they supply with that machine. They flatly and resolutely refused to tell me! Appalling and shame on you Candy!

Fridge door fell off within warranty, countless replacements turned up damaged. This went on for a year until a new door was fitted. But original shelves don't fit new door. Asked for proper door, or shelves that would fit. But they now say that it's out of warranty (it wasn't when it broke) and they have no spare parts.

A few months ago we had a letter to stop using our tumble dryer because it was from a faulty batch and a fire hazard. We waited ages for an engineer to come and replace the part and now we have had another letter to say to stop using it again and unplug as the part they have replaced it with is dangerous. Now we have been waiting ages for an appointment with an engineer. Nobody is replying to my husbands emails. So faulty products and also shoddy customer service. We have 2 young children who go through a lot of clothes, it really has been an inconvenience to not have a working tumble dryer!

Avoid at all costs – appalling treatment and complete lack of respect

My elderly parents-in-law received an urgent notification from Candy Domestic that their tumble dryer was a fire risk and should not be used until inspected. They followed the advice immediately, contacted the company, and stopped using the appliance.

Candy Domestic then failed to attend the first arranged appointment without any notification. Since then, they have missed three more agreed appointments – again without explanation. This is disgraceful behaviour, especially when dealing with a serious safety recall involving the risk of fire.

The level of disregard for people’s time, inconvenience caused, and the total absence of basic customer care is appalling. Four missed appointments for something this urgent is unacceptable by any standard.

If I could give zero stars, I would.

I purchased a Candy fridge freezer from AO in March 25 and it is now 5 months old. A few days ago we started to notice a very pungent smell in the kitchen which was disgusting and which we struggled to find the source of. When my husband removed the fridge freezer it was apparent that it was coming from the fridge and moisture had pooled in the tray at the bottom and my husband was gagging as he cleaned it out. There was a great deal of stagnant water/liquid and bacteria in there which must have been in the kitchen area for an unknown period of time. We reported this on the evening it was identified by phone and online report with the serial number, and it was reported to Candy and AO the following morning despite trying to get away for a holiday the same day. My husband was remaining at home and I tried to get an urgent engineer appointment for late afternoon but I was informed by a rude operator that this was the weekend and it would be the weekday at some point. I was then directed to call AO despite AO directing me to Candy. I explained several times that I was going to be away for three days but that there would be someone available after 4pm. I was advised that they couldn't give a time and I would get an appointment within 48 hours. I had explained the urgency and potential for gas to be leaking however the first appointment given was 18th August which was even later than originally stated. I called back and stated that was not acceptable and I was informed that this would go back for review and someone would contact me. Despite this I received no communication from Candy at all and I had to call back on the Monday morning myself. Candy appeared to lack concern that a 5 month old appliance was leaking potential gas in a family home with children.

They eventually offered a refund after offering me the Tuesday which I had already stated several times would only be available after 4pm or to stick with the 18th August. I was offered a 25 pound goodwill gesture to keep the appointment despite reporting the major issues with the appliance and the fact that I have a young child. This was an insult to offer 25 pounds when we have been without a fridge for 8 days and have been exposed to an unknown substance for an unknown period of time. We have lost more money in the food in the freezer alone.

I have now ordered another product from another company. Members of the family have been unwell including sore heads and throats and vomiting which is consistent with exposure to gases from a fridge freezer. I will be taking this further with the regulator and I would not recommend this company in terms of product or the customer service response to what is a potential health and safety issue.

This would be no stars if it gave me that option. Shocking customer service. Had a text message approx 6 month ago saying URGENT do not use you dryer as it may cause a fire so had to wait for an engineer to come and install a new part and again last week another text stating URGENT do not use your dryer as the modification recently made may not meet required safety standards, an appt is being made. I waited 3 days rang and was told someone would be in touch. I stressed that I look after my uncle who is double incontinent and need my dryer - no help was offered so I said I wanted to put a complaint in, to which I was told there was no complaints process at this stage but she could log it and close it straight away ( what is the point)????? I found a complaints email address on line so I emailed my complaint. It is now 8 days since I received the text message and I still no further on. This is a disgrace what kind of customer service is this!

Ho sempre avuto elettrodomestici Candy ma dopo questa esperienza MAI PIÙ!
Ho acquistato qualche anno fa la lavastoviglie da incasso destinata ad una casa vacanze. Sempre andata bene. Oggi un ospite mi segnala un guasto e mi affretto a contattare assistenza Candy...

Mi rendo conto solo ora che Candy NON offre più un servizio come un tempo!
1) al call center generale mi danno contatto telefonico del solo centro di Assistenza in zona a Formia ma NON RISPONDONO MAI
2) solo dopo aver raggiunto il posto che è BEN OLTRE Formia (a Penitro) e trovo chiuso richiamo call center e mi viene detto che il tecnico è in ferie e rientra il 16 Agosto. Pertanto riprenderà Lunedì 18
3) per prenotare al Call Center sopralluogo e intervento VOGLIONO €169 IN ANTICIPO CON BONIFICO e specificano che buona parte non sarà restituita anche se non sono riusciti a risolvere il problema (la chiamata ecc) OLTRETUTTO €169 SENZA ANCORA SAPERE IL GUASTO ed evidenziano che poi daranno garanzia di 6 mesi sul lavoro... Ma SE LO PREVEDE LA LEGGE!!!
E dico io €170 ANTICIPATI PER INTERVENTO ASSISTENZA e NON DANNO NEMMENO DATA APPUNTAMENTO ... DICONO CHE È A DISCREZIONE DEL TECNICO che se ne è andato beatamente in FERIE SENZA LASCIARE SUL POSTO PERSONALE ...
e CANDY NON HA ALTROVE TECNICO IN ZONA QUANDO... A QUESTI PREZZI DOVREBBE ASSICURARE ASSISTENZA TECNICA SEMPRE ... i tecnici possono fare ferie a rotazione come tutti gli altri dipendenti!!! Vergognoso!!!
4) chiedo se hanno altro Centro ASSISTENZA che sia operativo ma mi rispondono che è solo quello di Formia che interviene anche su Gaeta
5) chiedo di inviarmi mail scrivendo tali problemi che potrò mostrare agli ospiti che arriveranno e mi dicono che non possono farlo.
Insomma a quanto pare a Candy ora interessa solo vendere i prodotti... Poi ASSISTENZA zero...
NON È POSSIBILE CHE UN SOLO TECNICO SUPPORTI UNA ZONA COSÌ VASTA... Avrà diritto alle ferie certo ma ALMENO AVERE PERSONALE CHE FACCIA A TURNO per le ferie!!!
Non si può limitarsi SOLO a vendere i prodotti perché le Aziende Serie si prendono cura dei propri clienti anche post vendita e post garanzia! Oltretutto con la OBSOLESCENZA PROGRAMMATA la vita di un elettrodomestico non supererà quella degli anni di garanzia ma la mia non è stata usata ogni giorno per 2 anni... !!!
CANDY NON È PIÙ UNA GARANZIA !!! La politica aziendale Candy ora BADA SOLO AI PROPRI INTERESSI!!