Candid Omdömen 305

TrustScore 1.5 av 5

1,5

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 2 av 5 stjärnor

Same experience as the other negative reviews. Zero follow through, $100 aligners that take 2 months to make. Your teeth won't end up the way you want. You never speak to an actual orthodontist ever a... Se mer

Betygsatt 1 av 5 stjärnor

Getting in touch with customer service is not easy, and have to jump through hoops. I have spent over 2 extra weeks in a retainer that i feel is no longer serving it’s purpose. I think the fact you ca... Se mer

Företaget har svarat

Betygsatt 2 av 5 stjärnor

I've been using Candid for just about three years. I had really no issues whatsoever until now. Apparently their business model is changing, and no longer allowing remote monitoring, and therefore no... Se mer

Betygsatt 1 av 5 stjärnor

Aligners cut my mouth and tongue and I have to personally shave them down every two weeks to be able to talk without a lisp and to prevent mouth damage. When I called customer service to get help they... Se mer

Företaget har svarat

Företagsinformation

  1. Hälsa och medicin

Skrivet av företaget

As of the end of 2023, Candid ceased all direct-to-consumer clear aligner products and services, and are no longer associated with this profile. Candid announced this change via news publications, on its website, and in digital communications to its customers. In the two years following the announcement, Candid assisted customers who had purchased aligner kits in completing their treatments, obtaining refunds, and beginning retention. The final day to purchase retainers as a direct-to-consumer customer was March 8th, 2024. Candid no longer provides aligners, retainers, treatment accessories, dental records, or refunds to direct-to-consumer customers. Those seeking clear aligners or retainers manufactured by Candid should work with a dental provider who uses their CandidPro product.


Kontaktuppgifter


1,5

Mycket dålig

TrustScore 1.5 av 5

305 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen inbjudningshistorik registrerad

Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa

Har inte besvarat negativa omdömen

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 3 av 5 stjärnor

Haven't finished treatment

Haven't finished treatment, but so far the experience has been good. They really need to have more agents answering on the live chat. I rarely get any help there.

30 september 2021
Logotyp för Candid

Svar från Candid

Thanks for your feedback, Cosme. We'll pass it along. Remember, you can give us a call at 1-844-295-6915 if you need any help, too!

Betygsatt 5 av 5 stjärnor

Candid Co

From start kit to financing to getting my aligners, candid has been AMAZING. And I’m not sure amazing is even good enough of a word to describe them. When I got my kit some pictures of my teeth weren’t good enough for review so they requested new ones, whereas they could’ve just went with them and however things turned out, they turned out. But no. They requested new and right pictures. When they started working on my aligners, I spoke to someone about financing and the first company didn’t fully finance. I was the one that requested trying the second company. They didn’t make me feel like I HAD to go through with anything. They weren’t pushy and eager to make a sale like most places, making you feel uncomfortable. Plus I love that someone is always available to talk to and they explain thoroughly. Once you get your aligners and wear the first pair for the first 2 weeks and do your scan to move on to your next set, it’s not just an “oh it’s all good move on to set _” they explain it thoroughly like “progress is tracking nicely you can move on to your next set of aligners.” (Unfortunately mine happened to tell me I needed to see a dentist due to plaque but I have not been to one in years) but they are informative, helpful, kind, thorough and customer service is incredible. I highly recommend candid to anyone looking to do the clear aligner straightening. They are just as good if not even more phenomenal than these other companies and half the price.

30 september 2021
Logotyp för Candid

Svar från Candid

Thank you, Stephanie, for the incredible feedback. When you’re happy, we’re happy.

Betygsatt 5 av 5 stjärnor

good progress

I am a little more than 2 months into the 8 month planned aligner adjustment process, and it is going as described at the start. Some discomfort for a day after changing aligners but this is manageable with some ibuprofen. I know the pain is a necessary part of progressing forward. I see the changes in my teeth spacing and it is accomplishing what I wanted.

29 september 2021
Logotyp för Candid

Svar från Candid

Thanks for your feedback, Susan! You've got this.

Betygsatt 5 av 5 stjärnor

Excellent product

Excellent product, easy program to follow!

29 september 2021
Logotyp för Candid

Svar från Candid

Thanks, Tiffani! We appreciate your feedback.

Betygsatt 5 av 5 stjärnor

Smooth

Smooth, easy process and great results so far.

29 september 2021
Logotyp för Candid

Svar från Candid

So happy to hear that, Kiley! Thanks for sharing.

Betygsatt 5 av 5 stjärnor

Visible improve in a short time

Visible improve in a short time
After 8 weeks -4 tray changes, I can already see improvement! So excited to at the end of tray 16 have a beautiful smile!

29 september 2021
Logotyp för Candid

Svar från Candid

Thank you for your feedback, Dalina! When you're happy, we're happy.

Betygsatt 5 av 5 stjärnor

So far so good

So far, so good. Easy, practical, and cost efficient. I’m about two months in, and happy with the whole process.

29 september 2021
Logotyp för Candid

Svar från Candid

Hi Aaron. Thanks for your feedback! We really appreciate it.

Betygsatt 5 av 5 stjärnor

Great so far

Great so far. Only feedback is that the feedback given by candid after each aligner check upload is relatively generic. It does not instill confidence that an orthodontist is truly reviewing, but that could also just be because I’m doing a great job and the only things they can say are “keep bruising and flossing” and “don’t forget to clean your aligners” etc.

29 september 2021
Logotyp för Candid

Svar från Candid

Thanks for your feedback, Burke. We appreciate it. As always, please give us a call at 1-844-295-6915 if you need any help.

Betygsatt 2 av 5 stjärnor

Just get braces

Not making a difference on top of Wearing the aligners every waking moment. The docs just send messages stating I'm making great progress, when in reality they're just gas lighting me when we all clearly see NO difference. I have a few more months left so let's see.

29 september 2021
Logotyp för Candid

Svar från Candid

Hi Veronica. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST.

Betygsatt 4 av 5 stjärnor

Love Candid

Great and easy company to work with.

29 september 2021
Logotyp för Candid

Svar från Candid

Hi Sadique. Thanks for your feedback! We really appreciate it.

Betygsatt 4 av 5 stjärnor

Love the product and the process but…

Love the product and the process. My only issue is that I have to pay for more whitening foam. The bottle they send leaks and does not last long at all. Should provide free refills on the foam or send a bottle that will last the length of treatment. Aligned fit well for the most part, some trimming has been needed on all my sets so far.

29 september 2021
Logotyp för Candid

Svar från Candid

Thanks for your feedback, Chris. As always, please give us a call at 1-844-295-6915 if you need any help.

Betygsatt 5 av 5 stjärnor

Candid has been amazing it save me a…

Candid has been amazing it save me a lot of money not having to do Invisalign. It’s flexibility and ease of not going to an office has been just what I need and want.

29 september 2021
Logotyp för Candid

Svar från Candid

Thanks, Kristin! We appreciate your feedback.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer