CanaDream RV - Toronto Omdömen 

Great service! Very efficient

Staff was really helpful during pickup and dropoff.

Quick pickup and drop off. Customer service staff were friendly, informative and helpful.

I would like to provide a feedback regarding a serious sanitation and maintenance issue with the RV I rented from CanaDream.

During the process of emptying the waste tanks, I removed the sewer cap and connected the drain hose before opening the black water valve, following the proper dumping procedure. However, the moment the sewer cap was removed, black water immediately gushed out uncontrollably despite the valve never being opened.

This incident clearly indicates that the black water valve was either defective, leaking, improperly secured, or that the RV was inadequately inspected and prepared prior to rental. This created an extremely unsanitary, hazardous, and unacceptable situation for me and my family. Exposure to sewage waste poses serious health and safety concerns, and no customer should encounter such a preventable issue.

I am extremely disappointed that a rental unit was provided in this condition. Proper inspection and maintenance of critical waste system components should be a basic operational standard, especially for an RV rental company. The incident not only caused significant distress and inconvenience during our trip, but also required additional time and effort to clean up a situation that should never have occurred.

I expect this matter to be taken seriously and investigated thoroughly. I would also appreciate a response outlining what corrective actions will be taken to prevent future customers from experiencing the same issue, as well as what resolution CanaDream intends to provide regarding this unacceptable experience.

I look forward to your prompt response.

Excellent service, great vehicle, allround excellent experience.

We rented four F350 campervans. The vehicles were new and everything worked perfectly. We were very pleased and highly recommend Canadream. The staff in Toronto were very friendly, helpful, and, most importantly, always smiling.

Although the unit was clean, it had a few issues: broken door handle cover on screen door, when furnace was turned on the AC also ran, causing a bit of a loop with one running cold and the other blowing warm air, the grey/black tank drain hose had a significant leak, toilet also leaked a bit.

Also the person assisting us on pick up was pretty glib when walking through the unit in Brampton. We also had to wait 30 minutes after he disappeared to get some one else to move another RV so we could leave the lot. When we called in for technical support for the furnace/AC issues we got through quickly to a tech. That was great but the tech was a little condescending. Left us feeling stupid after the call BUT the issue wasn’t resolved. Called in an again and the second tech was awesome. She took the time to understand what was actually happening and had us “fixed up” in under 5 minutes.

Absolutely unacceptable experience with CanaDream.
Our family travelled with 3 other families — all of us booked and paid for the exact same RV category. Yet somehow the other 3 families all received spacious RVs with slide-out extensions while we were stuck with the only small RV without one. Same price, completely different experience. Anyone familiar with RVs knows the difference in space and comfort is massive.
Then CanaDream charged us for a bike rack, emailed us the NIGHT BEFORE pickup saying none were available, and still left the charge on our account until we complained afterward.
What was even worse was the attitude from management. Completely dismissive, defensive, and more interested in hiding behind policy wording than acknowledging the obvious unfairness of the situation. Their idea of “making it right” was offering a discount on a future booking — as if we would ever trust this company again after how poorly this was handled.
CanaDream clearly has no issue taking full payment while delivering a noticeably inferior experience to some customers. We won’t be returning — and we’ll be making sure others know exactly what to expect before booking with them.

I am writing to formally raise a complaint regarding a major inconvenience my family and I experienced during our recent motorhome rental from May 8 to May 13.

The main issue was that the furnace did not function overnight whenever the motorhome was connected to campsite electricity (30 amp). As a result, the temperature inside the vehicle became extremely cold during the night, and my family was unable to sleep comfortably.

The following morning, I contacted your customer support line and worked through several troubleshooting steps with your team in an attempt to restore the furnace, unfortunately without success. I was advised to temporarily use the heat pump while your team searched for available technicians in the area. However, no technicians were available that day, and the heat pump only worked for a short period before failing to provide sufficient heat again. This resulted in another extremely uncomfortable and sleepless night for my family.

Due to this ongoing issue and the inability to resolve it during the trip, we were ultimately forced to cut our vacation short and return the motorhome one day earlier than planned.

At drop-off, I reported the issue directly to the branch manager. He briefly tested the furnace but did so without replicating the same conditions under which the issue consistently occurred — specifically, the motorhome was not connected to 30 amp shore power during the test. Based on that limited assessment, I was informed that everything appeared to be functioning normally and that nothing could be done to compensate for the inconvenience and losses we experienced.

I was then advised to escalate the matter to head office, which is why I am reaching out today.

This issue had a significant negative impact on our vacation experience, caused considerable discomfort to my family, and resulted in the loss of part of our trip. I am therefore requesting that Canadream review this matter and consider appropriate compensation to help recoup some of the costs and inconvenience caused by this unresolved equipment issue.

I would appreciate your review and response at your earliest convenience.

The reservations staff and handover in Toronto was excellent - the staff were helpful and sorted everything out in a very professional and friendly manner. The online communications and pre-registration communications directly from the company were automated and didn't take account of a non-standard booking... Everything went well and we were able to personalise the booking with exactly what we needed which had been difficult to do online.

We thoroughly enjoyed our experience. We travelled with two small children really had a blast. Leaving the camper van back was a little chaotic but overall great experience.

The staff all the way from booking, to pick up, to maintenance and to drop off staff were extremely friendly but equally as important were also highly effective at what they do.

I can only start to write my evaluation now, as we are still on vacation throughout the north and west of canada and like to enjoy instead of sitting and writing . Be sure, when we are back home in four weeks from now, i will put down every tiny detail.
I a nutshell, the winter ready Maxi motorhome (Ford E450 based) was a nightmare due to negleted preparation, missed maintenance and repairs of existing defects, batteries not working properly, water ingestion in baggage trunk, wobbly steering, shower leaking, failure indicators blinking when no failure should exist, indicators failing, vehicle not properly explaining during handover procedure and many more.
Only positive aspects was the cancellation of our second rental in Vancouver for another three weeks without charges and the return procedure with a highly competent station leader and his friendly, helping staff in Halifax.
Everybody at Canadream should be like these people, and complaints like this would be obsolete.
Advice: think twice before renting with Canadreams for 385 Can$ per night everage and avoid the Toronto station.
More and pictures to follow as mentioned above.

everything went smoothly. The experience was great April is a good time of the year to travel because you get better rates than you would during the high season.

Tim and the staff were knowledgeable, polite and helpful. The RV was clean and well equipped.
TIP. Get the comprehensive insurance! It paid for itself as we hit a pole and blew out the side mirror glass.

Canadream was excellent, I have nothing but good things to say. Partway through our long distance trip, our cruise control stopped working. Canadream approved the repair quickly, worked to get it diagnosed and fixed and immediately reimbursed the cost upon return of the RV. Customer service and communication was excellent throughout and worked with us to find a location that worked with our travel itinerary. The staff at the Brampton office were great to work with!! Pickup and drop off was efficient and straightforward. We'd definitely book with them again. And the RV itself was great too!

Foi uma ótima viagem. O nosso RV era ótimo, super confortável, bom de dirigir, quentinho e espaçoso. Nós amamos ele

A great time had thankyou!
Hired out of season in November so many campsites closed but didn’t spoil the fun, especially when the snow came!
Thankfully RV winterised so cozy and warm 24 hours a day 😊
Great service and highly recommend!

We had a fantastic holiday with the rv of Canadream. It started with a very warm welcome, and when we were missing bedding, they were kindly brought to our camper. The winter rv was in excellent condition and fully equipped. We were able to stay warm with the furnace. Everything was explained upon pickup and clearly presented in a booklet. We truly enjoyed our holiday. Even when we returned the camper, there were some minor damages that weren't our fault, and they were very accommodating and repaired them at Canadream's expense. This wasn't our last time with Canadream!