I book this with camper champ
I book this with camper champ. No help from them.
The vehicle provided by Indie Campers New Jersey was completely non-compliant, unsafe, and filthy. Below is the full list of material defects and service failures documented during the rental:
• Critical Safety Defect (Windshield Wipers): The windshield wipers were completely broken, with the rubber blade hanging off. The windshield washer fluid system was dry/broken, making driving under poor weather conditions extremely dangerous.
• Mechanical & Structural Failures: The vehicle suffered from severe braking vibrations over 50 mph, misaligned steering pulling dangerously to the right, and massive rainwater infiltrations flooding both the driver's cabin and the rear bed area. The rear window had been poorly patched with tape prior to delivery, proving negligence.
• Plumbing Failures (Internal Flooding): The internal fresh/waste water system had severe leaks, causing the living area of the camper to flood on multiple occasions.
• Defective Electrical System (Battery): The auxiliary living area battery was completely worn out; it was incapable of holding a charge to keep the refrigerator running for a single night.
• Inadequate Utility Supplies: The propane gas tank (LPG) was delivered almost empty, at only 20% capacity, forcing us to immediately look for a refill.
• Extremely Poor Hygiene: The vehicle was handed over in a filthy condition. We were forced to personally scrub and sanitize all the cabinets, drawers, shelves, and floors before we could unpack.
• Failure to Deliver Paid Amenities: most the pre-paid kit essentials, including bed sheets, linens, and towels, were completely missing from the vehicle
• Intentional Negligence and Fraudulent Customer Service Logistics
On the very day of pickup, we immediately noticed the defects and requested a vehicle replacement. The depot staff refused, claiming no other vehicles were available due to high season. Magicially, the very next day, they changed their version and told us we could get a replacement, but only if we drove the defective and dangerous vehicle 3 hours backward from Boston to New York. This is an unacceptable and hazardous request.
When we asked for a replacement vehicle at their Boston location instead, they stalled from Friday until Monday at 12:00 PM, completely ignoring the urgency. When they finally approved the Boston swap, we were already hours away, traveling toward our next pre-booked campsite. Indie Campers utterly failed their duty of care: they should have towed a safe, compliant replacement vehicle directly to our location. Instead, they forced my family to keep driving a hazardous camper that should have never been allowed to leave their warehouse in the first place
25 juli 2026
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