Campbells Caravans and Motorhomes Omdömen 

I bought an awning at the caravan and motorhome show in Manchester in early Jan 23 which they said was in stock and I would receive the following week. It’s now 18th of Feb. I was told delivery would be the 17th and I phoned up today to ask what was going on and the person who answered the phone was very rude putting me on hold without saying she was doing so twice …then she told me the rep Samantha was too busy to talk to me and would sort it out on Monday 20th by phoning Annabelle the supplier of the awning. £1500 paid up front and really bad customer service ….

We have just bought a new Bailey Pheonix +640 from Campbells . The staff were all amazing and very helpful the caravan was just perfect for what we wanted , we felt confident in our purchase from this long established family business .
We felt like we were treated well and the purchase went smoothly and had the personal touch . Would highly recommend this company .

Awful customer service, really would not recommend. New motorhome was not valeted as promised, and there were other issues. when we questioned it was seen as our fault, and very hostile. Avoid!!!!!!

Would not recommend. Extremely poor after sales. No interest in attempting to address issues, one of which was a fundamental safety issue. After an incredibly long, drawn out process (taking approximately 2.5 years), which required a lot of time and effort on my part eventually Campbells passed on the complaint to the manufacturer, effectively washing their hands of the issues. If I hadn't persisted they wouldn't have done anything about the issues I experienced.

I'd happily pay more initially for peace of mind with a reputable dealer who cares about the customer.

Although it is nearly 12 months since we purchased our motorhome from Campbells and as I’d forgotten to write a review, I will do it now.
We were struggling to find what we wanted until we saw one at Campbells.
I did check the reviews and admit that I was a bit worried about parting with so much money.
However the customer service and handover were very good and a couple of little warranty snags were handled straight away to our satisfaction.
In these strange times parts aren’t always readily available, so not necessarily the retailer’s fault.
I would certainly go there again if I was on the lookout for a new motorhome or caravan.

Purchased a baileys motor home in dec 2021. Was told by the salesman at campbells that it had been given a habition service and also every used motorhome they sell has an engine service. Turns out after calling the company which the service should have been done at, that this was never done. They then told us they would sort this out for us and after a month of calling and being promised call backs on at least 8 occasions we are still waiting. Decided just to do it ourselves and foot the bill. Would never ever buy from these again.

Edit - it’s also interesting how they only ever respond to a positive review on here, not bothered about anyone who has any issues

We had an issue where our brand new motorhome (not bought from Campbells) WC leaked. As we stop outside campsites a lot, not having a working WC made things difficult. We had travelled from Finland and were touring Europe and then the UK. I called and the Service team kindly gave us the first slot on Monday morning @ 8. After 10 minutes checking, the Engineer found the problem (which was a manufacture defect) and fixed the issue. We still have to contact Thetford, but as we’re on vacation for a month this was awesome 👏🏻 The two ladies at the reception were really great. 10 points all round. Thank you.

Six months ago I had this caravan dealer recommended to me by friends. From a large choice of used caravans, given the time of year and leisure industry climate at the time, we were lucky to find a nearly new caravan that perfectly met our needs. Excellent customer service from Sales and Admin at purchase and subsequently for questions around keeping the warranty intact. Having now used the caravan several times I am happy to recommend Campbells from my first hand experience.

We are new to caravanning having camped in tents for 30 years. When we went to Campbells, we were served by Samantha who took the time to listen to us and our questions and understand our needs. She gave us good clear advice and wasn’t in a rush to sell but encouraging us to check our details and not to hesitate to contact her with more questions. Safe to say we returned a few days later and purchased from her. We had visited several other (well known) caravan places, but not one of them were as helpful or informative, Samantha focused on us and our needs and not the sale, so refreshing following the other experiences we’d had. I will definitely return to Campbells. Thank you Campbells and Samantha

We have recently bought a caravan from Campbells Preston.Absolutely fantastic service from start to finish.Everything was explained throughout and no pushy salespeople.First class service and we are so happy with the caravan.We would highly recommend them !!!

Before deciding which model of caravan and which dealership to go through, we did months of research, finally deciding on a Bailey Unicorn Series 5 Pamplona. As soon as we viewed the demonstration model at Campbells Preston, we knew that it was the caravan for us. From ordering to delivery took 4 months and we were kept informed every step of the way.
Handover was professional, pitched at just the right level (we’re experienced caravanners) but talking us through operation on the added extras we’d had fitted.
We experienced only a couple of minor niggles which were put right straight away and the service team ensured that we were ready for our break away by fitting us in quickly for a minor issue that arose unexpectedly.
From our first meeting with Mike Barnes in Sales through to conversations with the office staff and technicians at the service centre all of our interactions with this company have been tremendous.
Would highly recommend 5*

Stay away from this company, after sales terrible they don’t reply to emails or phone calls if you have a problem with your caravan

So let me start at the beginning. Summer 2020 called at Campbell's as we were thinking about changing our caravan, there we saw a Lunar Alaria, 2017 model with the idea layout for us, we decided there and then that we would px our Coachman Laser for the Lunar. Due to Campbell's being busy the handover date was set for the beginning of October. This is when it all started to go wrong. The day before handover Mr Campbell contacted me, very apologetically explaining he was very embarrassed at having to cancel and could alternative arrangements be made, Campbell's did send a member of staff to collect our Coachman as a gesture of goodwill. Collection later the next week was at the very end of the day and a bit rushed but we noticed the kitchen window was cracked. When we pointed this out we were assured a new one would be ordered as a matter of urgency. There were other items missing like the grillpan and a shelf missing from the fridge. After contacting Campbell's a couple of weeks later to check on the window no one had any recollection about the cracked window. At this point I should also explain we also purchased a two year warranty, still with six months to go. Each time we used the caravan another window cracked, each time we contacted Campbell's to explain another one had broken. Messages sent to Emily and Jenny at Campbell's. I have all the correspondence between Campbell's and myself including photos of the broken Windows.
We were not getting anywhere with Campbell's and all correspondence stopped about 12 months ago. We were stuck, no help from the dealer and a caravan that broke more each time we used it.
Out of desperation we decided to px the Lunar, as if the broken Windows weren't bad enough the back panel had also cracked in both back corners. In going through the px process we lost several thousand pounds. A major part of this is due to the lack of support from the dealer, ignoring correspondence, not ordering parts to carry out necessary repairs.
Unfortunately it's a usual case of once they have your money you're forgotten about.
I have read some positive reviews about Campbell's from customers who've purchased new caravans, but any issues with these would be covered by the manufacturer so no consequential loss to the dealer.
If Campbell's do read this review you have my contact details, I challenge you for once to look after your customers and offer me reimbursement to cover the losses I have experienced.

I'm editing my review, making an addition to the original review one week later.
Reading reviews I can see there are some responses to customer reviews which have been placed during the last seven days but Campbells haven't replied to mine, is this another example of ignoring poor customer reviews.
Since Campbells have replied to other reviews I can only assume you've read mine, you've had plenty of time to investigate to determine what has/hasn't happened, I find it very disappointing not to contact me.
Your lack of response speaks volumes about customer support.

Well here we are again, more time gone by and still no reply following my request in the original review. Still poor customer response.

More time has gone by and no response from Campbells Caravans.
I copied the text from my review and emailed it Emily Holmes and Jenny Wright (manager) earlier this week (23/05/22), those were the ladies dealing with the broken windows, and still they (Campbells Caravans) still haven't had the decency to reply.

Says everything about customer service.

We had a minor fault with our new Coachman van. Emily arranged for it to go straight into the service centre and they fixed it within 24 hours.
The new service centre is much easier to find and the staff were very friendly and helpful. The sign of a good company is good aftersales service , once they have your money. Ed & Glenda

Just received caravan back after some repairs. There had been a problem with the water system and Coachman thought it was just a calibration issue. It wasn't, and Campbells agreed that the unit need to be replaced. Anyway, Campbells got the unit in (I think they had to persuade Coachman), replaced the unit and all is fine now. Good contact, in and out quickly and easy pick up. All good.

We purchased a new Bailey caravan in 2021, but have had to wait until March 2022 for our first ‘proving’ trip. Sure enough there were half a dozen or so snags/issues which needed attention, much as you might expect when buying a car or house from new.

We had gone to Blackpool for this first trip and so were handy to go to the Service Centre in Preston on our way home. After first making an appointment by phone to call in, we left the caravan in the capable hands of the Service Team. We had a call from them a couple of hours later to say that all the issues had been addressed, and so too had a couple of items for which we had simply asked for advice on how we could remedy them. We had expected that these last two items would lie outside Campbell’s ‘brief’ for post-sales attention, so we were really pleased to find that they had dealt with them themselves.

So, many thanks to Matt and his colleagues in the Campbell’s Service Team.

Bought a 2022 Bailey Messina, trading in a motorhome to do so. We had to wait five months (as advised at time of order) for delivery. Arrived as promised in March, and we were sent an exceptionally well informed pre-collection handover video (great idea as we can refer back to this if needed). Day of collection, and the same person on the video carried out our formal handover. Once again, superb service, and extremely knowledgeable. 'Van was hooked up and we were off. When we arrived at our storage compound we had a problem with the Alko hitch friction pad coming apart. We contacted Emily at Campbells and she immediately arranged for a replacement to be sent to us under warranty. As far as our experience goes, Campbells have been better than most, for which we are extremely grateful. Reading reviews of local dealers, not everyone has good experiences with them at times. Campbells have been good for us to date.

Having read some of the reviews we were slightly apprehensive after ordering our new caravan.
Initial contact was good, we were travelling down from Scotland and a few days before we were due to collect we received an email with information and a video to watch of the handover process and comprehensive description of how the van works.

We collected it, had the handover, all.was great. The staff were lovely that we met and really helpful. Unfortunately not long after we noticed the lights on one side of the van stopped working. We called them for advice but what was suggested didn't work so they sent out someone to meet us at the services to have a look. It was a good 40 mins away in the rain. The fault couldn't be fixed so they took the van back. Disappointing but not Campbell's fault as was a short on one of the cables.
Campbell's offered to bring the van to us a few days later which was around a 4 hour drive. We were happy to meet half way but they declined and didn't want us to be put out any further.

We love the van and have loved the service from Campbell's. Despite the issue with the van we really couldn't have asked for more from them. We dealt with Emily and Neil. Both made us feel valued and exceeded expectations.
I would happily no deal with them again.

8 MONTHS ON AND STILL NO RESOLUTION TO ISSUES. WOULD BE NICE IF THEY COULD BE BOTHERED TO REPLY TO EMAILS OR RETURN PHONE CALLS.