Visited Rushden today and bought a new caravan. Saw James who we bought our last one from, very helpful as always, delighted. We also called into the service department and spoke to the excellent Sue... Se mer
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Det här tycker kunderna
James in sales has been excellent throughout the whole process of purchasing our new caravan. His knowledge and expertise was extremely helpful with our decision on which caravan to go with. He was... Se mer
Very impressed with the service we received from Mark & Neil at the Knutsford branch. Neil was very informative when handing over the motorhome. Always a pleasure to visit as all staff are nice & of c... Se mer
Motor home was two days late being delivered due to a spare part not available. The front windscreen blind was damaged and bodged with gaffa tape and we didn’t notice until we got home. Minor issues b... Se mer
Företaget har svarat
Företagsinformation
- Återförsäljare av husbilar
- Campingplats
- Hobbybutik
- Återförsäljare av husvagnar
- Återförsäljare av motorfordon
- Husbilsverkstad
Skrivet av företaget
Spinney Motorhomes and Caravans are the largest family run dealership in the UK. Established in 1975 Spinney have since offered the very best in motorhomes, caravans, campervans, servicing and accessories across five branches. With the very best brands in motorhomes (Elddis, Auto-Trail, Swift, Roller Team, Rapido, Bailey, Coachman, Adria and the latest manufacturer ACE motorhomes) and the biggest caravan manufacturers (Bailey, Coachman & Swift). All used motorhomes and caravans come with a comprehensive used service, warranty and handover. Giving you peace of mind so that you can enjoy your motorhome, touring caravan or campervan for years to come! Cheshire | Flintshire | Staffordshire | Warwickshire | Northants
Experience Your dream with Spinney
Skrivet av företaget
- With 5 branches across the UK, Spinney are the largest family run motorhome and caravan dealer in the UK.
Kontaktuppgifter
Spinney, Knutsford Road, Cranage, Holmes Chapel, Cheshire, CW48HJ, Storbritannien
- 01477535808
- marketing@spinney.co.uk
- www.spinney.co.uk
4,7
Utmärkt
2 tn omdömen
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service
The sales team have been very good at communication with the customer. Barry was very helpful. Thank you
11 april 2026
Absolutely brilliant service
Visited Rushden today and bought a new caravan. Saw James who we bought our last one from, very helpful as always, delighted. We also called into the service department and spoke to the excellent Sue, she is wonderful really helpful and friendly. Love this dealer highly recommended
18 april 2026
Omdöme utan inbjudan
Simply Amazing
Amazing help and support from the Northampton branch of Spinney, with a special mention to Sue in the service team, always a pleasure to deal with. Oliver
17 april 2026
Omdöme utan inbjudan
Excellent sales experience
James in sales has been excellent throughout the whole process of purchasing our new caravan.
His knowledge and expertise was extremely helpful with our decision on which caravan to go with.
He was always at the end of a phone to help in anyway he could and made the whole process simple and enjoyable 👍🏻
15 april 2026
Alan on handover was very informative…
Alan on handover was very informative Brian also from sales we was made welcome
10 april 2026
Very impressed with the service we…
Very impressed with the service we received from Mark & Neil at the Knutsford branch. Neil was very informative when handing over the motorhome. Always a pleasure to visit as all staff are nice & of course the coffee is an added bonus 😀
17 april 2026
Omdöme utan inbjudan
Service department support
We have received excellent support from Sally at the Cheshire branch service department. Although the reason for our contact was due to issues and repairs needed on our motorhome, Sally has been helpful, patient and flexible. Sally replies promptly to queries and calls and follows up on outstanding issues.
14 april 2026
Omdöme utan inbjudan
Fabulous experience
Good level of stock available to view and compare, staff were excellent, dealt with Ray who took all our enquiry questions and eventually the sale, very knowledgeable and informative. Whole experience was great from first enquiry right through to handover, which again was dealt with expertly. Would highly recommend.
10 april 2026
Svar från Spinney Motorhomes & Caravans
Thank you for such a fantastic review and for your recommendation!
We’re delighted to hear you found our range of stock helpful for comparing options, and that the team made such a positive impression. Ray will be especially pleased to know his knowledge and support stood out throughout your journey.
It’s great to hear the whole process from your first enquiry right through to handover was a smooth and enjoyable experience.
Wishing you many wonderful trips in your new caravan, and thank you again for choosing us!
Can't fault anything
Just bought a new caravan from Spinneys. Nice experience all round, from salesman to the guys in the showroom who did the handover. We have bought new vans before. Never from this company and we found them friendly and very professional. There was a minor fault which they became aware of at handover. That was all sorted before we left. Can't fault anything.
9 april 2026
Svar från Spinney Motorhomes & Caravans
Thank you so much for your kind words and for choosing us for your new caravan purchase. We're really pleased to hear that your experience from the initial conversation with our sales team through to the handover, met your expectations.
It’s great to know our team made you feel welcome and that everything was handled professionally. We always aim to resolve any issues quickly, so we're glad the minor fault was sorted before you left.
Wishing you many happy adventures in your new caravan, and we hope to see you again in the future!
Great company just two minor issues.
Motor home was two days late being delivered due to a spare part not available. The front windscreen blind was damaged and bodged with gaffa tape and we didn’t notice until we got home. Minor issues but would’ve got 5* otherwise.
13 april 2026
Svar från Spinney Motorhomes & Caravans
Thank you for your feedback and for your kind words about the team—we really appreciate it.
We’re sorry to hear about the delay in delivery and the issue with the front windscreen blind. That’s certainly not the standard we aim for, and we understand how frustrating it must have been to discover this after getting home.
We’re glad these were only minor issues in the context of your overall experience, but we take this feedback seriously and will pass it on to the team to help improve our processes.
If you haven’t already, please do get in touch with us so we can arrange to have the blind properly repaired or replaced.
Thank you again for your feedback, and we hope you enjoy many great trips in your motorhome.
Purchased my new caravan from Spinneys …
Purchased my new caravan from Spinneys in Stoke on Trent recently and it was a pleasure from start to finish. The staff were amazing, very friendly and welcoming. I want to thank William Shore, my sales executive who dealt with me, especially the handover on my collection day. Really pleased and a satisfied customer, couldn’t recommend this company enough.
8 april 2026
Svar från Spinney Motorhomes & Caravans
Thank you so much for your kind words and for choosing us for your new caravan purchase. We’re delighted to hear that you had such a positive experience from start to finish.
We’ll be sure to pass on your lovely feedback to Will, he’ll be thrilled to know that his support, especially on handover day, made a difference.
Wishing you many happy adventures in your new caravan, and we truly appreciate your recommendation. If there’s anything else we can help with in the future, please don’t hesitate to get in touch!
This could have so easily been 5 stars…
This could have so easily been 5 stars as we have been dealing with spinney for some time now. The hand over went really well as per and our first run out on a proper site went well. However I went in the van this morning and realised that the solar panel wasn’t charging the leisure battery. Went through the manual ruled out most things. Phoned the dealership and was told some one would phone me back ( still no call but the young lady who answered didn’t ask for my name.
Looked on YouTube for any pointers and there it was. The PDI team hadn’t fitted the fuse.
Basic error guys.
Apart from that pleased with the van 👍
11 april 2026
Svar från Spinney Motorhomes & Caravans
Thank you for your honest feedback and for your continued support, it really does mean a lot to us.
We’re pleased to hear that the handover went smoothly and that your first trip out was a success. However, we’re very sorry to hear about the issue you experienced with the solar panel and the missing fuse. You’re absolutely right, this is a basic oversight and not the standard we aim to deliver.
We also apologise that your call wasn’t followed up as expected. That’s something we take seriously and will address with the team to ensure better communication moving forward.
We’re glad this hasn’t taken away from your overall enjoyment of the van, but we completely understand your frustration. If there’s anything further you’d like us to check or assist with, please don’t hesitate to get back in touch—we’re here to help.
Purchased a brand new caravan march…
Purchased a brand new caravan march 2025.£55000 . Due to sudden passing of my wife..and at the time of first service.asked the possibility of buying back.as was no further use to me .offered £20000 less.have now sold to independent caravan dealer for a lot more. Have requested a service book for new owners. Have been told should of been supplied with caravan. No show. Shocking service...
23 mars 2026
Omdöme utan inbjudan
Svar från Spinney Motorhomes & Caravans
Thank you for taking the time to share your feedback, and we’re truly sorry for the circumstances that led you to be in this position.
Firstly, please accept our condolences for your loss.
We’re sorry to hear about your experience regarding the valuation and the issues with the handover documents, particularly the missing service book. While service documentation should be provided with the vehicle, we understand how important this is for new owners and we regret the inconvenience and frustration this has caused.
We also appreciate your comments regarding the part-exchange valuation. We understand this may have felt disappointing at the time, especially given your situation, but we recognise how sensitive this must have been for you.
Your comments have been noted and will be reviewed with the team to ensure better clarity and consistency in both documentation and customer support going forward.
If you would like us to help resolve the outstanding service book issue, please contact us directly so we can assist further.
Svar från Spinney Motorhomes & Caravans
Thank you for your kind feedback. We’re so pleased to hear you received great service from the team and that you were happy with the handover of your caravan.
We hope you enjoy your new caravan and look forward to welcoming you again in the future.
What a great company
What a great company, Simon was professional and a pleasure to deal with. Handover was smooth and full information was provided.
Would highly recommend
20 mars 2026
Svar från Spinney Motorhomes & Caravans
Thank you for your wonderful feedback. We’re delighted to hear that you had such a positive experience with us.
It’s great to know that Simon provided a professional and enjoyable service, and that your handover was smooth and informative. We truly appreciate your recommendation and look forward to assisting you again in the future.
Smooth transaction
Smooth transaction. Happy with all. Will use again. Thanks to Will, our salesman.
8 april 2026
Svar från Spinney Motorhomes & Caravans
Thank you for your great feedback! We're so pleased to hear everything went smoothly and that you're happy with the experience. We'll be sure to pass your thanks on to Will, he’ll really appreciate it. We look forward to welcoming you back again soon!
Smooth transaction
Smooth transaction, pleasant salesman (Will) with a sense of humour, always use for service, local to us.
8 april 2026
Omdöme utan inbjudan
Svar från Spinney Motorhomes & Caravans
Thank you for your kind words! We're really glad to hear you had a smooth transaction and that Will made the experience enjoyable with his sense of humour. It means a lot that you choose us for your servicing needs, and we truly appreciate your continued support as a local customer. We look forward to seeing you again.
Svar från Spinney Motorhomes & Caravans
Thank you for your positive feedback its very much appreciated. Having spoken with you today, I understand this review has been incorrectly posted as 1 star and should be 5 stars. If you need anything further, please do not hesitate o contact our team
Great service
Great service, and a pleasure to do business with. Much more professional than the previous company (Flintshire Caravans)
4 april 2026
Svar från Spinney Motorhomes & Caravans
Thank you for your kind feedback! We’re really pleased to hear that you found our service professional and that it was a pleasure doing business with us.
Your comments mean a great deal, and we truly appreciate you choosing us. We hope to welcome you again in the future and wish you many happy adventures ahead
Andrew was our sales person and Ian…
Andrew was our sales person and Ian delivered the caravan and sited it for us. We had one hiccup re the past service history which is still being followed up but the buying process was smooth from getting the van from a different branch to enable us to view to the handover from Neil. Ian delivered the van to site and set the whole thing up for us, can't praise his service enough. Thank you the caravan is our home for a good few months now whilst are new house is being finished.
29 mars 2026
Svar från Spinney Motorhomes & Caravans
Thank you for sharing your experience with us! We’re delighted to hear that, overall, the buying process at Spinney went smoothly — from arranging the van from another branch, to the handover with Neil.
We’ll be sure to pass on your praise to Andrew for his support during the sale, and especially to Ian for his exceptional delivery and setup — it sounds like he really went above and beyond.
We’re sorry to hear there’s still a hiccup with the past service history, but it’s good to know it’s being followed up. We hope your caravan makes a comfortable home for the next few months while your new house is being completed.
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