Calisen Omdömen 935

The two gentlemen were extremely nice, thats where it ends. The meter was installed a couple of weeks ago, I paid my last bill at the end of July for 110 pounds, I've just got this month's bill for 475 pounds, my previous bills were not estimates so I wasn't under paying, in fact a few months ago utility warehouse notified me to sat they owed me 800 pounds, then a couple of months later they told me offgem told them they still owed me 173 pounds. I live alone in a 1 bedroom flat, never used the storage heaters since I moved in, I have a flo gas heater. So I suppose my day is mapped out tomorrow trying to sort this unholy mess out, when I asked the man from calisen how the booster for the water worked, he went to show me and the whole thing blew! They were there a total of five hours.

I have today waited for an engineer to attend a booked appointment (scheduled between 12 and 4pm). At 3.30pm I received a phone call to inform me that my appointment was cancelled. Unable to rebook this appointment for the time being as I work away frequently and their calendar cannot accommodate my work timetable/dates. I will have to wait mid-septembre to phone them to rebook this appointment with hope that their appointments' opening for October will suit my timetable. In the meantime, I have wasted my day waiting for nothing as well as being charged by Scottish Power, on a 'estimated gaz' consumption as my meter reader is not sending the information needed to the smart meter. Fantastic! A day to remember.

Shocking. Been trying for 3 days to call them to cancel an appointment but they don't answer the phone. Just interminable music. I've told Scottish Power instead but they shouldn't be using a company like this. I won't have any future dealings with them if I can help it.

Called yet again. After multiple tries finally got through. Yet again like last time some bloke answers the phone "Hello", so you dont even know if you have the right number. So unprofessional, never mind the no-show, the no phone call and no explanation why the appt was cancelled. I'm going to be telling my Energy supplier about this, as I'm sure there'd be many companies better suited, more competent, and very happy to win the contract

How on earth ScottishPower continue to use this shambolic company (Calisen) is mind boggling. They are useless and that is being generous.
I had an appointment at 14:00 - 18:00 in early December 2024. The engineer turned up at approx 16:00, he started by proceeding to the toilet where he left a turd the size of a small hill.
He stayed in the toilet for half an hour after which he started replacing the electric meter with a smart meter.
He told me that the gas meter could not be replaced as it was too dark!! He also said he did not have the right tools and I should make another appointment.
Its summer 2025 and I arranged for an engineer to replace the gas meter on the 25th July.
No engineer appeared, I received a call to say the engineer is not available (apparently they were fixing problems from the previous day) so it was rearranged for 1st August.
Come 1st August and not supprisingly no engineer. After this episode I had had enough and told Calisen to take a long walk off a short plank. I would rather manually read the meter and pay the bill every month.

Bunch of monkeys, was asked to contact them to get a new meter installed, was told someone would contact me to arrange a time, no one has, and now they don't answer their phone.

Would give zero if I could.
Had a 4hr slot 10-2
The property is literally empty so I sat there for 4.5hrs (got there early just in case) waiting and he never turned up. Never mind the fact it was 1hr drive each way to get there!

And try phoning them! If you're lucky enough to get through they answer the phone "hello" no company name or anything, so you wonder if you have the right number.

Rude.

Very poor customer service they don't answer their phone and expect you to do what they're suppose to do

Was called with just over an hour left of my appointment time to be told the engineer wouldn't visit, lost half a day's work, I hope Scottish power can find another installer to replace this incompetent lot

Between 8am and 12noon was booked in for Smart meter on 8.7.25 . Booking was done about a month before. Have been bombarded with emails and text to remind me of the booking and warned of a fee to pay if the date proves abortive. I moved everything for easy access a few days before. I took the day off.
Engineer did not turn up. No tel call to advice non attendance.
Utility warehouse need to cancel their contract!!!

Between 12 and 4pm was booked in for Smart meter . Booking was done about a month before. Have been bombarded with emails and text to remind me of the booking . 3.27pm on the day with everything moved for easy access, I get call to say engineer can't make it. Was pushing for me to make next appointment. I have disabilities and a son that lives with us with disabilities and so dates have to be pre planned. Won't be booking again for them not to turn up. Scottishpower need to cancel their contract!!!

One star is way too generous for this bunch ... was supposed to have a smart meter upgrade today between 10am / 2pm , engineer calls me at 8am wanting to come early ( Friday innit ) I said I wouldn't be there til 10 am as agreed, then just doesn't bother turning up at all , no phone call, no email , no apology .
Just totally cack all round .

The appointment was booked weeks in advance and a week before the appointment I got a call to go through all the things again that they had asked at the time of the appointment. I was told I would get a text the day of the appointment which was booked for 12-1pm on the 3rd July 25. I heard nothing and at 1:30 I sent an email to customer service after which I had a mail asking again for my address and post code. At 15:15pm I had a call to say they were stuck at a previous job and wouldn’t be able to make today’s appointment. They apparently have problems at the previous job which meant they could not contact me or their office. I hope that doesn’t mean that the previous appointment hasn’t been without power for over three hours. Looking at Trustpilot this is a common occurrence so I am not going to book another appointment. Even last week Calisen came to read the meter and two days later came again as they said the previous reading was lost. Sounds a great company. I had turned down another very important appointment to accommodate this meeting which annoys me immensely.

This is a truly awful company. I suggest Scottish Power move their business.
First appointment engineer came on the wrong day.
Second appointment engineer did not turn up.
Third appointment waited in all afternoon only for appointment to be cancelled at last minute. No explanation.
Fourth appointment: we shall see.

When all this is over I will be moving supplier from Scottish Power.

No names mentioned so you know its a real review . Cancel meter swaps at last minute . 2nd month of waiting then they simply ring or text you saying they won't be coming . They probably still charge scottishpower as if they've done some work. My meters are faulty but there is no rush to swap them while I'm overpaying , cancelled my dd now so they can beg me for it. Don't use scottishpower . No support cometh.

Been waiting weeks for my supplier to send an engineer to fix my smart meter. Scott B came to my property and identified a leak, fixed the leak and installed a new meter for me. He let me know given the age of my boiler that there would be issues in potentially relighting it. He did identify that my pressure was low and contacted Cadent. Cadent arrived and requested he stay to light my boiler. He did and relit my boiler and Cadent rectified the pressure. Scott is an invaluable asset to this company and really went above and beyond.

Was due to have a smart meter fitted between 12 and 4 pm, at 3:30 pm they called to say they aren't coming due to operational reasons. The person on the other end could not have been less interested or enthusiastic. Almost sounded like he was going to sleep. Also, really do not appreciate them calling and then asking for my personal information, and when I push back, they quote it is because of GDPR. The General Data Protection Regulation (GDPR) is a European Union law focused on data privacy and protection. It outlines rules for how organisations can collect, use, and manage personal data. So, not really the best reason. Shambles and rubbish to deal with.

Was due to have smart meter fitted in September 2024,calisen phoned me to say they will not come on that day, gave me a new date may 8th 2025, I made a call to them 2 days before hand, office told me they had no availability for my Area so would not be attending, so I am in limbo, this is shambles.

Two reasons for my rating:
1. Calisan arrived when they said they would and the engineer phoned 5 minutes before arrival.
2. The engineer, Joel, was quick clean and had a fantastic character with a huge broad grin. He was a very pleasant guy and a credit to your company.

Constantly cancelling appointments leaving me stuck on expensive estimated billing.