Book room 3 weeks in advance. Property contact me 2 days before stay saying my room was cancelled. Hotel bookinhs did not help or even provide an apology. Had to cancel my youth trip had 8 very dosapo... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Quiet room, clean room and bathroom. Pillows should be larger. Reception personnel were friendly and professional. Last time I stayed there was a discount for Denny’s but not this time? An oversight o... Se mer
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Hotel was dirty, hotel staff were extremely rude and obviously racist. Bed bugs in multiple rooms. Ended up changing hotels in middle of night due to trying 3 different rooms all infested with bedbugs... Se mer
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Although this is a great hotel my deposit was badly messed up .she forgot to put in the deposit folder day end so when I left I didn't receive it I had to return 4 hour drive there back 2x to get my 2... Se mer
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Företagsinformation
Skrivet av företaget
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
Kontaktuppgifter
410 Adelaide St W, Suite 610, M5V 1S8, Toronto, Ontario, Kanada
- https://www.hotels.com/lp/b/getintouch
- ca.hotels.com
4,0
Bra
246 omdömen
Ber kunder att lämna omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Svar från Hotels.com
Hi David,
Thank you for taking the time to share your experience. We’re glad you had a good experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Svar från Hotels.com
Hi Daniel,
Thank you for taking the time to share your experience. We’re glad you had an easy experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Hotels.com Always Delivers
Hotels.com is a great service that makes booking super slick, and the rewards program is hard to beat. Highly recommended.
16 september 2026
Svar från Hotels.com
Hi Daniel,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Svar från Hotels.com
Hi Harvey,
Thank you for taking the time to share your experience. We’re glad you had an easy experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Great quiet place with all the expected…
Great quiet place with all the expected amenities
12 september 2026
Svar från Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Svar från Hotels.com
Hi Fran,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
The Hotel was walking distance to the…
The Hotel was walking distance to the venue and other amenities in the downtown area.
1 september 2026
Svar från Hotels.com
Hi John,
Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
It was easy !!
9 september 2026
Svar från Hotels.com
Hi Kenny,
Thank you for taking the time to share your experience. We’re glad you had an easy experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Surprised
The hotel wasn’t the Ritz, some mild on the bathroom tiles, but the bed was clean and comfortable…the breakfast was included and very good. Staff was very friendly
12 september 2026
Svar från Hotels.com
Hi Trudy,
Thank you for sharing your feedback and for highlighting some positives in your experience. We’re glad to hear that part of your experience worked well, and we also understand there may still be room to improve.
Thanks,
Hotels.com Customer Support Team
Svar från Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad you had a good experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
A great hotel with a terrific location
A great hotel with a terrific location. The view from my room was spectacular!
Extremely spacious and comfortable!
Definitely five stars!!!
31 augusti 2026
Svar från Hotels.com
Hi Lou,
Thanks for sharing your thoughts with us. We’re happy to hear that and we appreciate the opportunity to keep making Hotels.com better.
Thanks,
Hotels.com Customer Support Team
Very easy website to use.
16 september 2026
Svar från Hotels.com
Hi Mark,
Thank you for your feedback. We're glad to hear the website was easy to use. Knowing what worked well helps us understand what to keep delivering, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Svar från Hotels.com
Hi Robert,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Svar från Hotels.com
Hi,
We appreciate your feedback and thank you for taking the time to share it. Hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Easy and convenient
The entire process of using the website was very easy and streamlined. I booked a room for one night on my way to Cleveland. It was everything I needed and more, great price, accurate photos of the room so I got what I was expecting. Overall, very pleased with my first time using the service
2 september 2026
Svar från Hotels.com
Hi Andrew,
Thank you for sharing your feedback. We’re glad your first experience with the website was easy and streamlined, and that the room, price, and photos all matched what you needed for your trip. Hearing what worked well helps us continue strengthening those areas while finding more ways to improve.
Thanks,
Hotels.com Customer Support Team
Very dirty, poor customer service
I booked online through Hotels.com.
I arrived and checked in no problem put our things inside and hung out. When it was time for bed we pulled back the covers and noticed the bed was dirty and the bedding was not changed with hair and crumbs in the bed. (The rest of the room was kind of dirty with dust, dirt, crumbs, and had toothpaste stains on the bathroom mirror, it was 11 pm so I could look past that.
Went to the desk they offered me a new room for the same price it was a down grade but again so late i was exhausted after being on the road from 7 am.
Check the bed in the new room same issue. I went back down and and just asked for my money back i fought them for an hour until they finally gave me my money back, now at 12 am you cant find a new place to stay had to sleep in the truck where the seats cant lean back. Worst experience ive ever had i would definitely look elsewhere. I saw the sandman had similar prices.
They dont care to clean and they really dont like refunding people. They were trying to get me to leave saying they have no authorization to refund me even though i paid them directly with their debit machine.
RUN ELSEWHERE TO SAVE YOU THE HEADACHE
28 augusti 2026
Svar från Hotels.com
Hi Shelby,
Thank you for sharing your feedback. We understand your concerns about the property conditions and your experience during your stay.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
The hotel charged us a higher rate than…
The hotel charged us a higher rate than on our hotels reservation.
Not impressed!
12 september 2026
Svar från Hotels.com
Hi,
Thank you for sharing your feedback. We understand your concerns about the reservation rate and charges experience.
Please contact us through our Help Center atca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Easy to navigate website
Easy to navigate website. Helps you to find the best deal. Easy to tailor the search to include dates, number of guests, pets if any and any amenities you are looking for.
4 september 2026
Svar från Hotels.com
Hi Christina,
Thank you for sharing your feedback. We’re glad the website made it easy to refine your search and find the best deal based on your travel details and preferences. Hearing what worked well helps us continue strengthening those areas while finding more ways to improve.
Thanks,
Hotels.com Customer Support Team
All the key information is provided simply and clearly
All the key information is provided, can search by preferences and location. Very simple and clear process.
12 september 2026
Svar från Hotels.com
Hi,
Thank you for sharing your feedback. We’re glad the key information was clear, the search options were helpful, and the process felt simple to follow. Hearing what worked well helps us continue strengthening those areas while finding more ways to improve.
Thanks,
Hotels.com Customer Support Team
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