Byway Omdömen 

1 313
•
TrustScore 5 av 5

4,9

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Just back from a great bespoke 17 night trip through France to Spain. Byway is so helpful, supportive and flexible. We arranged our own accommodation with a family for a week whilst learning Spanish.... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

This was our fifth trip with Byway and we are always impressed with the excellent level of customer service. Great choice of hotels and always within easy reach of the railway station. Highly recommen... Se mer

Betygsatt 5 av 5 stjärnor

As always a well organised trip, this time to Copenhagen and Aarhus with stops in Osnabruck and Amsterdam. The hotels were excellent and in good locations. Byway are always very friendly and helpful... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Byways were amazing from planning to preparing a schedule for our trip & the support during our trip. They suggested stopping places along the way & booked us into really good hotels. We had 2 delayed... Se mer

Företaget har svarat

Företagsinformation

  1. Researrangör
  2. Resebyrå

Skrivet av företaget

Personalised slow travel holidays by train, boat and bus in the UK and Europe. 100% flight free trips from a certified B Corp. All holidays include travel and accommodation, financial protection from ABTA and free disruption replanning. We'll be at your side on WhatsApp throughout your trip, and we'll give you a digital journey guide with local suggestions and all of your tickets in one place. We offer flight-free holidays across Europe, from Scotland to Sicily, Spain to Switzerland.


Kontaktuppgifter

4,9

Utmärkt

TrustScore 5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,9

Alla omdömen

(1 313)

261 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Another fabulous Byway trip

We have just returned from our third byway trip. Three and half weeks to Puliga. From the initial help with planning, brilliant suggestions for places to stay, great hotels and the reassurance of the WhatsApp groups support while we were away, we could not have had a better experience. Highly recommended.

28 juni 2026
Omdöme utan inbjudan
Logotyp för Byway

Svar från Byway

Hi Margaret,
Thank you so much for coming back for a third trip, and for such a lovely review. Three and a half weeks in Puglia sounds like an fantastic amount of time to really soak up the region. We're really pleased to hear that the planning, hotel suggestions and WhatsApp support all came together and you had such a great experience. We hope to help you plan number four before too long!
- The Byway team

Betygsatt 5 av 5 stjärnor

From the beginning to the end

From the beginning to the end, the team at Byway are very helpful, patient and friendly. First time using a company like this, no airports, lovely!! Everything went smoothly and knowing that there was help or advice at the end of the phone/WhatsApp gave us peace of mind. Not needed as it all went smoothly. Travelled to Paris, Naples, Amalfi, Florence, Milan and Chambery!! Superb!
Thank you to the Byway team
Will definitely be booking next holiday with Byway.

4 juli 2026
Omdöme utan inbjudan
Logotyp för Byway

Svar från Byway

Hi Jenny,
Thank you for this great review. Paris, Naples, Amalfi, Florence, Milan and Chambéry sounds like a fantastic trip, and we're so pleased everything went smoothly from start to finish. It's really great to hear that you found us helpful, patient and friendly throughout, and that knowing support was there gave you peace of mind even if you didn't end up needing it. We can't wait to help you plan the next one!
- The Byway team

Betygsatt 5 av 5 stjärnor

Byway was great

Byway was great. Our first rail vacation. We toured the Scandinavian countries. We had a fantastic time. Byway did an excellent job planning all our train rides and accommodations. They were extremely responsive when I reached out. Highly recommend this company for your rail vacation.

1 juli 2026
Omdöme utan inbjudan
Logotyp för Byway

Svar från Byway

Hi there,
Thank you for this lovely review. A first rail trip through Scandinavia sounds like a fantastic introduction to train travel! Really pleased the planning all came together well and that we were on hand quickly whenever you needed us. Hopefully we can help you plan another rail adventure in the future :)
- The Byway team

Betygsatt 5 av 5 stjärnor

First time with Byway

This was our first time using Byway travel. It took away the stress of co-ordinating travel and hotels that we had previously done. We had a great trip to Italy and will definitely use again

19 juli 2026
Omdöme utan inbjudan
Logotyp för Byway

Svar från Byway

Hi Donna,
Thank you for this kind review. It's lovely to hear that handing over the coordination of travel and hotels made such a difference for your first trip with us, and that you had a great time in Italy. We'd love to help you plan the next one :)
- The Byway team

Betygsatt 5 av 5 stjärnor

Walking in the Highlands by train

I had a great time walking in the Cairngorms and near Inverness. Up on the sleeper train - great experience. All very well organised, and when Scotrail cancelled the first class service from Inverness to Edinburgh, Byway sorted out the refund of the difference in fare for me without me having to do anything apart from letting them know.

6 juli 2026
Omdöme utan inbjudan
Logotyp för Byway

Svar från Byway

Hi David,
Thank you for this lovely review. A sleeper train up to the Cairngorms and Inverness sounds like a brilliant way to start a Scottish walking holiday! Really pleased everything was well organised, and that we could sort the refund from ScotRail for you. Hopefully we can help you plan another adventure in the future :)
- The Byway team

Betygsatt 5 av 5 stjärnor

Our second time travelling with Byway

Our second time travelling with Byway, another great flight-free holiday. Well organised, clear communication and smooth stress free travel.

15 juli 2026
Omdöme utan inbjudan
Logotyp för Byway

Svar från Byway

Hi Rebecca,
Thank you for coming back for a second slow travel adventure with us! Really pleased to hear that everything felt well organised and stress-free throughout. We'd love to help you plan a third before too long :)
- The Byway team

Betygsatt 5 av 5 stjärnor

A fascinating trip to Ravenna

A fascinating trip to Ravenna put together by Byway, with half a day in Milan on the way back. Our initial train to Paris was delayed so we missed the connection to Basel, and the Byway staff immediately organised a different itinerary for us.

7 juli 2026
Omdöme utan inbjudan
Logotyp för Byway

Svar från Byway

Hi Stephen,
Thank you for this lovely review. Ravenna with a half day in Milan on the way back sounds like a brilliant journey! A delayed train to Paris and a missed connection sounds stressful, so we're really glad we could get an alternative plan sorted straight away for you. Hopefully we can help you plan your next adventure before too long :)
- The Byway team

Betygsatt 5 av 5 stjärnor

Se adaptaron a mis deseos y…

Se adaptaron a mis deseos y curcunstancias

6 juli 2026
Omdöme utan inbjudan
Logotyp för Byway

Svar från Byway

Hola Laura,
Gracias por esta amable reseña. Nos alegra mucho haber podido adaptar todo a tus necesidades para que pudieras disfrutar de tu viaje. Esperamos poder ayudarte a organizar otro viaje pronto :)
- The Byway team

Betygsatt 5 av 5 stjärnor

European train travel for a family of 4

Used Byway on the recommendation of a friend, and would do so again. Process was easy, liked being able to choose the hotels from a suggested list. When there were problems in delayed trains the UK team were quick to support.

25 juni 2026
Omdöme utan inbjudan
Logotyp för Byway

Svar från Byway

Hi Emma,
Thank you for this kind review, and we're glad your friend's recommendation paid off! It's great to hear that the booking process felt easy and that having a choice of hotels worked well for you. Really pleased we could step in quickly when the train delays caused problems too. Hopefully we can help you plan your next trip soon :)
- The Byway team

Betygsatt 5 av 5 stjärnor

This is our sixth trip with Byways

This is our sixth trip with Byways. Just love the freedom of seemless train travel tailored just for us . Our trip was to the Swiss/Italian lakes , beautiful scenery along the way as well as at our destinations, fabulous hotels and great tips for while we were there . We had to change a train last minute and Byways came back within minutes to do this for us. The only problem was the holiday wasn’t long enough ! We’ll be booking again , thanks Byways !

3 juli 2026
Omdöme utan inbjudan
Logotyp för Byway

Svar från Byway

Hi Stephanie,
Thank you for such a glowing review and for coming back for a sixth time, that means so much to us. The Swiss and Italian lakes sound like an wonderful slow travel adventure, and we're really pleased the hotels, scenery and tips all added to the experience. Great to hear we could get that last minute train change sorted so quickly too. We completely understand the holiday wasn't long enough, it never is! Can't wait to help you plan trip number seven :)
- The Byway team

Betygsatt 5 av 5 stjärnor

go inter rail app

Our 2nd Byways journey and really they can’t be faulted. Excellent communication when discussing and planing route. We visited Innsbruk,Saltzburg,ViennaCologne and Aarchan in 12 days. All had their own different cultures and contrast made the holiday very enjoyable. All hotels great but Innsbruk Weiss Kreuz and Vienna Motto were exceptional. Coming home we had problems with Eurostar but Byways sorted it immediately and rebooked our journey home to Rugby after I contacted them with WhatsApp. I must add that I used the inter rail app this time and after attending the workshop felt more confident. It is much easier to use when you are travelling and if I can do it (at 78 years old) anyone can!! Thankyou Byways for another happy memory made from our adventure

27 juni 2026
Omdöme utan inbjudan
Logotyp för Byway

Svar från Byway

Hi Pauline,
Thanks so much for such a wonderful review, and for coming back for a second trip! Innsbruck, Salzburg, Vienna, Cologne and Aachen in 12 days sounds like a brilliant adventure. Really pleased the hotels all worked well, and it's great to hear that the Weiss Kreuz in Innsbruck and Motto in Vienna stood out as particular highlights. A Eurostar problem on the way home is never welcome news, but we're glad the team could get your journey back to Rugby sorted quickly. And we love that the Interrail app felt so much more manageable after the workshop this time around. Hopefully we can help you create more happy memories before too long :)
- The Byway team

Betygsatt 5 av 5 stjärnor

Excellent organisation and…

Excellent organisation and communication upfront. Very good support during the trip. Well selected hotels.

22 juni 2026
Omdöme utan inbjudan
Logotyp för Byway

Svar från Byway

Hi there,
Thanks so much for these kind words. Really pleased to hear that the organisation and communication set things up well from the start, and that the support and hotels both delivered during the trip itself. We'd love to help you plan another adventure soon.
- The Byway team

Betygsatt 5 av 5 stjärnor

I would recommend ,the service was spot…

I would recommend ,the service was spot on with no hiccups
A pleasant unfussy way to plan a trip

3 juli 2026
Omdöme utan inbjudan
Logotyp för Byway

Svar från Byway

Hi there,
Thank you for this great review. Spot on with no hiccups is exactly what we hope for, and we're really pleased the planning process felt pleasant and straightforward. Hopefully we can help you with another trip in the future :)
- The Byway team

Betygsatt 5 av 5 stjärnor

Brilliant Organisation

The whole holiday was well organised from start to finish. The trains were well connected, and when we had a mishap and missed a train I rang the Emergency Helpline and Byway were efficient and patient in organising another reservation for us. As a grandmother travelling with her teenage granddaughter, this was invaluable. The hotels were varied, some higher grades than others, but they were all excellent. We even given an upgrade in the 5* hotel. The staff in all of the hotels were friendly and helpful and as requested, our hotels were, where possible, within walking distance from the stations. I would most certainly holiday with Byway Travel in the future and would recommend unreservedly.

24 juni 2026
Omdöme utan inbjudan
Logotyp för Byway

Svar från Byway

Hi Valerie,
Thank you for this lovely review. A grandmother and teenage granddaughter travelling together sounds like a wonderful adventure, and we're so pleased everything came together so well. It's great to hear that the team were efficient and patient when you missed a train, and that the emergency helpline was there when you needed it most. Really pleased the hotels hit the mark too, and how lovely to have received an upgrade at the 5* hotel! We hope to help you plan another trip in the future :)
- The Byway team

Betygsatt 5 av 5 stjärnor

Splendid!

We were travelling during the recent heatwave, and one of our trains was cancelled, the subsequent one delayed. The live support team were splendid, had our onward journey organised and rebooked, complete with an unexpected hotel stay, and have furthermore refunded to us the cost of the taxis we were also obliged to use.
I should say that none of this was a surprise - this is our third trip with Byway. They are good about building in comfortable times for transfer, and very patient as our plans evolve.

25 juni 2026
Omdöme utan inbjudan
Logotyp för Byway

Svar från Byway

Hi there,
Thank you for this kind review, and for coming back to us for a third time. Travelling during the heatwave with a cancellation and a delay on top sounds like a testing day, so we're really glad the team could get everything rebooked quickly and sort the hotel and taxi refunds too. It's also really lovely to hear that the generous transfer times and patience during the planning stage have made such a difference across all three trips. We hope to help you plan trip number four before too long :)
- The Byway team

Betygsatt 5 av 5 stjärnor

Byway are excellent

Byway are excellent at ensuring all
The details of complex itineraries are clear and easy to follow. The support and response to queries is excellent and the staff are all very friendly. The zoom workshop explaining how to use the App is extremely helpful and led very well.

6 juli 2026
Omdöme utan inbjudan
Logotyp för Byway

Svar från Byway

Hi Helen,
Thanks so much for this lovely review! Many thanks for taking the time to leave this review. It's really great to hear that even the more complex parts of the itinerary felt clear and easy to follow, and that the team were friendly and supportive throughout. Really pleased the Zoom workshop on the app was so helpful too. We'd love to help you plan your next adventure when the time comes :)
- The Byway team

Betygsatt 5 av 5 stjärnor

Takes the stress out of complex travel arrangements

Well organised, fantastic customer support throughout trip, good suggestions for routes and hotels but will make something bespoke if required. Takes all the stress out of complex travel arrangements and would 100% recommend.

4 juli 2026
Omdöme utan inbjudan
Logotyp för Byway

Svar från Byway

Hi Joanne,
Thank you for this fantastic review. It's great to hear that the support was there throughout the trip and that the route and hotel suggestions worked well for you. Really pleased that having all the complex arrangements taken care of made for a stress-free experience. Hopefully we can help you plan another slow travel trip soon!
- The Byway team

Betygsatt 5 av 5 stjärnor

Byway are excellent

Byway are excellent - they do all the bookings and work so you can watch the world go by from your train seat. Always super helpful and great holidays where getting there is part of the fun. Highly recommended and by far the best way to travel - flying is no fun anymore and if you drive one person has to watch the road. Byway are superb travel specialists.

19 juni 2026
Omdöme utan inbjudan
Logotyp för Byway

Svar från Byway

Hi Fiona,
Thank you for this kind review. We're so glad that we could handle the logistics so that you could watch the world go by and enjoy the journey (definitely more relaxing than sitting on a plane or keeping your eyes on the road)! We're really pleased you found the team helpful, and hopefully we can help you with another rail adventure in the future.
- The Byway team

Betygsatt 5 av 5 stjärnor

If you’re thinking of trying Eurorail, go for it!

This was our first time travelling with Byway and using a Eurorail pass. Byway were absolutely superb from start to finish. Our trip was from Cardiff to Stockholm and back by train, using a sleeper from Hamburg to Stockholm. The planning and journey guide were excellent but Byway came into their own when things went awry such as a cancelled DB train in Köln. The WhatsApp support was invaluable.
We had an amazing trip and knowing they were there to help if needed, gave us a quiet confidence.
We were trying interrailing for the first time and it won’t be the last. Thanks for doing a fantastic job Byway team!

20 juni 2026
Omdöme utan inbjudan
Logotyp för Byway

Svar från Byway

Hi Sue,
Thank you for this lovely review! Cardiff to Stockholm and back by train, with a sleeper service, sounds like a fantastic first-time Interrail adventure. We're really pleased the planning and journey guide set you up well, and that the team could assist when your DB train was cancelled. It's really great to hear that knowing you had support gave you the confidence to enjoy the trip, and we're so glad Interrailing has won you over. We look forward to helping you with another slow travel trip in the future.
- The Byway team

Betygsatt 5 av 5 stjärnor

Byway Travel are super stars

Byway Travel are super stars. Thorough, efficient planning before our trip, unobtrusive but quietly supportive during the journey while we enjoyed ourselves, but they really stepped up when we needed them. Eurostar cancelled our train home but Byway support were there for us - arranged a new train, found a hotel for the night, they sorted everything while always staying positive, courteous and friendly. So easy to deal with. Would we recommend? Definitely yes. Will we go again with Byway? Absolutely.

1 juli 2026
Omdöme utan inbjudan
Logotyp för Byway

Svar från Byway

Hi Mrs Sargent,
Thank you for this brilliant review. A Eurostar cancellation on the way home is never what you want, so we're really glad the team could step in and get everything sorted, from a new train to a hotel for the night, while keeping things positive and friendly throughout. It's also really lovely to hear that the support before and during the trip itself felt unobtrusive but there when you needed it. We'd love to help you plan your next adventure soon :)
- The Byway team

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer