Just back from a great bespoke 17 night trip through France to Spain. Byway is so helpful, supportive and flexible. We arranged our own accommodation with a family for a week whilst learning Spanish.... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Byways were amazing from planning to preparing a schedule for our trip & the support during our trip. They suggested stopping places along the way & booked us into really good hotels. We had 2 delayed... Se mer
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Byways made our recent holiday so easy. They did all the booking, Eurostar, Interrail tickets and hotels. Sent clear arrival and departure details. The choice of hotels was excellent. We are already... Se mer
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This is the second time I have used by way travel. firstly for a trip to Morocco, this time for a trip to Scandinavia. The firm offers a WhatsApp support group. As well as booking all your ticke... Se mer
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Företagsinformation
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Personalised slow travel holidays by train, boat and bus in the UK and Europe. 100% flight free trips from a certified B Corp. All holidays include travel and accommodation, financial protection from ABTA and free disruption replanning. We'll be at your side on WhatsApp throughout your trip, and we'll give you a digital journey guide with local suggestions and all of your tickets in one place. We offer flight-free holidays across Europe, from Scotland to Sicily, Spain to Switzerland.
Kontaktuppgifter
International House, E1 6BD, London, Storbritannien
- +44 20 4652 0805
- hello@byway.travel
- byway.travel
4,9
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
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Just completed our second Byway trip
Just completed our second trip with Byway and cannot fault them. Great advice and suggested itinerary which we tweaked with their help. Visited London, Turin, Lecco, Chur, Bern and Paris. Excellent support, pointers for things to do and found the Byway Favourite hotels to be very good indeed.
7 april 2026
Omdöme utan inbjudan
Svar från Byway
Hi there, thanks so much for your lovely review. We're so glad your second Byway trip went well and that you enjoyed exploring each destination! It’s great to hear our itinerary suggestions, hotel picks, and tips for things to do were helpful. We hope to help you with another trip in the future.
-The Byway team
Customer service very good
Customer service very good, particularly curating the journey and suggesting possible itineraries from a basic outline. Hotel selection also good.
18 mars 2026
Omdöme utan inbjudan
Svar från Byway
Hi there, thanks so much for your lovely review. We're glad you found our customer service helpful in planning your journey and that the hotel selection suited you. We hope to help you with another trip in the future.
-The Byway team
We have had a wonderful trip in France…
We have had a wonderful trip in France - booked with byway. The organisation was amazing and the transport connections were smooth and easy - even with 3 kids in tow. The hotels were all perfect for our needs too. Excellent customer support. Only regret is not finding ByWay sooner
7 april 2026
Omdöme utan inbjudan
Svar från Byway
Hi Rebecca, thanks so much for your lovely review. We're thrilled to hear how smoothly your trip in France went, especially with three kids, and that our transport connections, hotels, and customer support met your needs so well! We hope to help you with another trip in the future.
-The Byway team
Excellent company who provide an…
Excellent company who provide an excellent service. They guide through the creation, nuts and bolts of setting up the trip in a simple personalised way. They are available immeadiately via WhatsApp during the trip and able and willing to manage problems. Very customer orientated. Only word of caution is check accommodation suits you.
16 mars 2026
Omdöme utan inbjudan
Svar från Byway
Hi CD,
Thank you for such a kind review. We're so pleased to hear that the planning process felt straightforward and personal, and that the WhatsApp support was there when you needed it during your trip. And great tip about checking that the accommodation suits you! Hope we can help with another slow travel adventure soon :)
- The Byway team
5 days in Scotland
Had 5 days in Scotland, all booked for us. Sleeper, trains, transfers, hotels. Just picked up phone and it was sorted in 10 mins. So much easier, a real treat. Don't forget to ask for the type of seats you want on the train!
22 mars 2026
Omdöme utan inbjudan
Svar från Byway
Hi Kathy,
Thank you for this lovely review! Five days in Scotland with everything taken care of sounds like a real treat indeed. We're so pleased it all came together seamlessly and that the booking process was quick and easy for you. We hope we can help you plan your next trip in the future :)
- The Byway team
Brilliant support when trains were cancelled
Due to adverse weather conditions some of our trains were cancelled. Byways were amazing at keeping us informed, rebooking trains and hotels for us. If we had been travelling independently it would have been really difficult.
15 februari 2026
Omdöme utan inbjudan
Svar från Byway
Hi Kath,
Thank you for your kind words! Disruptions from adverse weather can be really stressful, so we're glad the team could take the pressure off by keeping you informed and getting everything rebooked as quickly as possible. We hope the rest of your trip was wonderful and we'd love to help you plan your next adventure :)
- The Byway team
Such a great company!
We have just returned from our first Byway holiday and it will definitely not be our last. We used the concierge service to create a personalised trip based on just a few key things we wanted to included (the Bernina Express and city breaks in Florence and Bologna). The suggested itinerary was provided very quickly and was excellent and well thought through. I think we requested 1 or 2 minor tweaks. It was very easy to see alternative hotel options and make adjustments to those and train timings prior to finalising things.
After booking, the information provided was clear annd comprehensive. All our tickets and seat reservations were very easy to access throughout the trip. We only needed to check on one thing whilst away due to a train being cancelled - the response was very quickly and very helpful, which gave us confidence if we needed more serious help it would have been available.
We found travelling by train to be much more relaxing than flying (and I quite like flying!) and it gave us so much flexibility - on a couple of occasions we decided to take an earlier train than originally planned and it was very simple and quick to update our interrail pass.
28 februari 2026
Omdöme utan inbjudan
Svar från Byway
Hi Hj, thanks so much for your lovely review. We're thrilled to hear how relaxing you found travelling by train, and that you found our concierge team and post-booking information so helpful! We hope to help you with another trip in the future :)
- The Byway team
Helpful and attention to detail
Careful and helpful planning of itinerary. Flexible when plans changed before final booking and extremely helpful during trip when train diverted.
20 februari 2026
Omdöme utan inbjudan
Svar från Byway
Hi Simon.
Thank you for your kind words. We're so pleased to hear that the planning process worked well for you, and that the team could be flexible when things shifted before your trip. It's great to know the support was there when you needed it most during your journey too. We hope to help you plan your next rail trip soon :)
- The Byway team
No dramas with Byways
We have never travelled to, and within, Europe overland before and we were a little dubious about letting a company provide us with the whole package viz trains and hotel. However, our trip with Byways was excellent and trouble free. We are planning another similar trip and will definitely request Byways to assist us.
14 februari 2026
Omdöme utan inbjudan
Svar från Byway
Hi James,
Thank you for your lovely review. We're so pleased that you gave us a try and that your first overland adventure to Europe exceeded expectations! Very happy to hear you had a trouble-free trip, and we're looking forward to helping you plan your next slow travel holiday.
- The Byway team
Can’t wait for our next adventure
This was the first time we have travelled across Europe by train and Byway made it all so easy. From the initial enquiry to the end of our journey the Byway team were great. The hotels were all in good locations and of a good standard. Some of our initial trains that were booked changed prior to the trip but again the team were on top of this and gave us different options to choose from. During the holiday we had a cancelled train but the WhatsApp contact system was answered quickly and the issue was sorted within minutes.
So thanks Byway for a great experience and we will not hesitate to book with you again for our next adventure.
6 februari 2026
Omdöme utan inbjudan
Svar från Byway
Hi David,
Thank you so much for your kind words! It's brilliant to hear that your first European train trip went so smoothly, and that we could be there to support you every step of the way. We know that changes to bookings and unexpected cancellations can feel stressful, so we're really pleased the team could keep you informed and offer you options along the way. Great to hear the WhatsApp support came in handy too when you needed it most. We hope to help you plan your next rail adventure very soon :)
- The Byway team
Fantastic customer care
Fantastic customer care, availability for help, and effectiveness of journey planning. Always pleasant, enthusiastic and helpful.
Shall undoubtedly use them again, this is my second trip with them and the first solo train travel in Europe I’ve done for over 50 years but they gave me every confidence.
10 februari 2026
Omdöme utan inbjudan
Svar från Byway
Hi there,
Thank you so much for your wonderful review. It means a lot to hear that you felt confident and well-supported throughout the planning stages and your journey. How brilliant that you took on solo train travel in Europe again after 50 years, what an adventure! We're so glad to have been part of it, and that our team could be on hand whenever you needed us. We can't wait to help you plan your third slow travel trip by train :)
- The Byway team
Training around Spain in the rain
We travelled around Spain late Jan/early Feb shortly after the train derailment near Cordoba and during a lot of big storms in Andalucia. A few of our trains were either cancelled or rerouted and Byways were excellent in keeping us updated and rearranging and rebooking our travel where necessary. Their whatsapp chatline and live journey planner are really excellent tools and I can't thank them enough for their excellent support on our trip
8 februari 2026
Omdöme utan inbjudan
Svar från Byway
Hi Doug,
Thanks so much for your lovely review. We’re really pleased the team could keep you updated during the storms in Andalucía and quickly rearrange trains when needed. It’s great to hear the WhatsApp chat and live journey planner were helpful tools along the way. We'd be delighted to help you plan your next trip by rail!
- The Byway team
Byway.Myway
We two mid seventies travellers had a problem with the ticketing initially but with a little help we got back on track and ticked off some of our must sees. All in all it was a great trip and we loved the trains. The hotels were all good and most very good and very helpful and welcoming. The weather could have been better but to be fair it doesn't rain in Cathedrals, Mosques and cafes and restaurants
I'll be back in the near future to see more of Europe. Maybe to go east and I think that Byway will be my way
Thank you.
17 januari 2026
Omdöme utan inbjudan
Svar från Byway
Hi Peter,
Thank you for your lovely review! We’re sorry to hear there were some initial ticketing hiccups, but are very pleased you were able to get back on track and enjoy ticking off your must-sees. It’s great to hear you loved the trains, found the hotels welcoming, and made the most of sights when the weather got in the way. It’s wonderful that you’re already thinking about heading east next time, and we’d be delighted to help you plan that next rail adventure when the time comes.
- The Byway team
Traveling by train in Europe with Byway…
Traveling by train in Europe with Byway has been a great experience. We just returned from our 2nd trip with them and everything went very well. We had one accommodation that wasn't ideal but otherwise the travel and accommodations were perfect for our trip in both journeys, Italy and central Europe.
13 januari 2026
Omdöme utan inbjudan
Svar från Byway
Hi Greg,
Thanks so much for your review. We’re really pleased you chose to travel with Byway again and that you enjoyed both of your trips through Italy and Central Europe. We’re sorry to hear one of the accommodations didn’t quite hit the mark this time, but it’s great to know the rest of the journey and hotel choices worked so well for you across both of your journeys. We look forward to helping you plan your next trip by rail!
- The Byway team
Could not have had a better experience…
Could not have had a better experience during both the trip itself and working with Byways. Phenomenal support from them during the trip. Wonderful little hotels. I went to Vienna, Budapest, Prague and Berlin
13 januari 2026
Omdöme utan inbjudan
Svar från Byway
Hi Diana,
Thanks so much for your lovely review! We’re delighted to hear you had such a great experience both in the planning and while you were away. Vienna, Budapest, Prague and Berlin make a fantastic route, and it’s wonderful to know you enjoyed the characterful hotels and felt so well supported throughout the trip. We’d love to help you plan another rail adventure.
- The Byway team
I booked a holiday as a surprise for my…
I booked a holiday as a surprise for my husband. I was waiting for the itinerary to arrive seven days after paying the deposit before showing it to him.
This was to be a surprise for his 80th birthday. After 11 days I told him about the holiday and as we had not received the itinerary we went online. Sadly he felt he was unable to do the Holiday that I had booked.
We were not travelling for another nine months and I thought that byways might be able to swap it for another more expensive holiday around the same time.
However, they were unable to do this x the young man (Zac) was very nice and very polite but very unhelpful.
We still had to pay 10% of the total cost of the holiday even though we were still nine months prior to travelling. And wanting to swap for a more expensive holiday.
I was very disappointed as this did cost us £317 just to cancel. I don’t think we will be rebook another holiday with byway!
4 februari 2026
Omdöme utan inbjudan
Svar från Byway
Hi Susan,
Thank you for sharing your experience. I have conducted a full investigation, and I'm so sorry we were late in confirming your booking. I have worked to adapt our systems going forward so that this doesn't happen again, and been in touch with you directly to apologise and compensate you for the delay. While our trips do include a non-refundable fee once confirmed (because of costs we incur at booking), we should have taken our delay into account when processing your cancellation. I appreciate you giving us the opportunity to put things right and I hope we may be able to help you both with another trip in the future.
Jess
Customer Support Lead
Took a trip to Sicily in Jan 26
Took a trip to Sicily in Jan 26. Byway organised all the travel and hotel bookings. Service and support was first class. Italian Rail strike, Hurricane in Sicily and other challenges were all supported brilliantly. A great experience overall,with great hotels in Sicily, Naples,Florence and Verona.
29 januari 2026
Omdöme utan inbjudan
Svar från Byway
Hi there,
Thanks so much for your wonderful review. Your January trip to Sicily sounds like quite an adventure, and we’re delighted the planning and hotel choices in Sicily, Naples, Florence and Verona worked so well for you. It’s great to hear the team could help keep things on track despite the rail strike and extreme weather. We’re really pleased you still had such a positive experience and would love to help you plan another overland journey in the future.
- The Byway team
Byway arranged our itinerary and…
Byway arranged our itinerary and accommodation it could not have been better.
Communication with them is first class .
21 januari 2026
Omdöme utan inbjudan
Svar från Byway
Hi Lee,
Thanks so much for your lovely review! We’re delighted to hear the itinerary and accommodation hit the mark and that communication throughout felt first class. We really appreciate your kind words and would love to help you plan another trip in the future.
- The Byway team
An amazing company
What a great rail journey. When trying to get to grips with the rail passes, etc, I received amazing support from everyone I spoke to at Byway and I certainly made several phone calls! Myself and fellow travelers would highly recommend Byway.
1 november 2025
Omdöme utan inbjudan
Svar från Byway
Hi Paul,
Thanks so much for your kind words. We’re really pleased the journey turned out to be such a great experience and that the team could help you get comfortable with the rail passes along the way. It’s lovely to hear you felt able to pick up the phone whenever you needed reassurance, and we really appreciate the recommendation from you and your fellow travellers. We’d be delighted to help you plan another adventure by rail.
- The Byway team
Highly recommend
We had an itinerary, our tickets for various trains and buses and accommodation booked. We turned up and everything was just there. It ran so smoothly with no hitches and we knew we had contacts with byway had anything gone wrong. I highly recommend.
7 januari 2026
Omdöme utan inbjudan
Svar från Byway
Hi Kay,
Thanks so much for your kind words! We’re pleased to hear everything was ready and waiting for you and that the whole journey ran so smoothly from start to finish. It’s great to know having support in the background gave you extra peace of mind. We really appreciate the recommendation and would love to help you plan another slow travel trip in the future.
- The Byway team
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