Byrna Technologies  Omdömen 

Product on their site was described as 97mm in length when it arrived it was 120mm in length. I called inquiring how to open a return for the misdescribed item and they told me there were no returns. You are in America, you do need to take responsibility when you have not described your item correctly (please reference the consumer protection act). A chargeback has been initiated. You could have kept a customer for life but I'll get my money back anyway and use a more reputable company in the future.

Megan was great, she got right on my issue and did not stop until I had all of my questions and issues taken care of. She even sent back pictures to help answer my questions. I needed a new 7 round magazine for my TCR and she had it in route the same day. That was great service, and she was very kind and professional.

I believe byrna has given me the very best customer support l have ever had. I purchased their product from a second party and had a problem. I had a question about the product I received and ask Byrna customer support about it. Byrna replaced the item quickly and professionally even though not purchased directly from them. That is exceptional service.

I don’t write many reviews, but the customer service and communication from Jordan (Byrna) were outstanding.
I had an issue with my CL launcher and hadn’t registered it yet. Their team quickly helped me register it, confirmed my warranty coverage, and covered the shipping and repair costs.
Jordan made the entire process easy by providing clear RMA instructions, regular updates, and excellent communication throughout. I also included a recently purchased Byrna Boost adapter in the package, and Jordan arranged to have it installed at no extra cost.

Huge thanks to Jordan and the entire Byrna team. Great customer service and communication are hard to find these days, and Byrna truly delivered.

Byrna’s customer service is the best! Allison represents the Byrna family very well! My recent experience with her was so positive, and her response was very pleasant. She responded quickly and resolved my issue with ease. Thank you to Allison and the customer service team!

It is wonderful to know that a company stands behind its products and cares so much about customer service and satisfaction. I contacted Byrna customer service about a problem I had encountered with a product I had recently purchased. Using the chat-line, I immediately received a response and within minutes, my issue was resolved and a replacement arranged. I could not have asked for a better experience. Thank you, Byrna!

I HAD ORDERED A TARGET TENT & .68 CAL PEPPER PROJECTILES. I received my Target Tent but no PEPPER PROJECTILES. The next day I went on BYRNA'S website an navigated thru their questions regarding my projectiles.
Then in a few seconds I was emailing an employee, TROY D. I explained to Troy That I never received my pepper PROJECTILES. Troy explained to me the process in which I needed to follow. I completed the task (photos) for Troy. After a few more questions I answered. The wheels were set in motion for a new order for my pepper PROJECTILES.
In less then I day my pepper PROJECTILES were delivered to me.
BRYNA'S website is easy to navigate and with help from Troy D. It was a great experience. BYRNA' S Customer service is AWESOME !!!!! THANK YOU BYRNA

Ms Maria D. communicated in a timely manner and provided courteous, and timely responses to my questions. She is a consummate customer service professional and a credit to her company.

I absolutely love the Byrna. I feel so much safer. The costumer service is absolutely fantastic, they answered super fast and they did everything they could to fix the issue! I think they are absolutely an amazing company.

Generally excellent product. BUT the LE “launcher” has such a stiff trigger, it’s a challenge to fire with precision. It requires too aggressive a squeeze. This seems like an odd design “flaw”—disappointing.

I appreciated Troy’s in depth familiarity with Byrna’s product line, combined with his ability to put a custom package together specifically for me. It’s very refreshing to interact with a knowledgeable professional who can get me exactly what I need.

Purchase on line was straight forward and easy. Missed getting a first time customer 10% discount. When I contacted representative Allison she was extremely helpful and knowledgeable and I received the 10% refund on same day as the purchase. Web site is well organized and easy to navigate.

This company sent me two launchers that were bad out of the box. They fail to have a contingency policy for replacing bad equipment . They require an RA and they stand on their policy to inspect and repair the new unit rather than sending another new unit. They also require the receipt of the bad unit before they will consider sending a replacement even though they accepted payment instantly. They don't understand what customer service means and I have been the initiator of all correspondence. I asked for a call from a manager and all I received was a dismissive email. They don't make the inspection of new units that were bad out of the box any type of priority. I wouldn't recommend them at all.

I had received my Bryna LE as a Christmas gift and never got around to using it until now. The very first shot all the CO2 released. I figured I did something wrong and installed another CO2, same thing happened. After several failed attempts and numerous CO2, I contacted customer service. I spoke with Sam who was very personable and understanding after a brief conversation she had emailed me an authorization and return label. Within a few days I was advised via email that my LE "O" ring for the CO2 cylinder was defective and repaired and shipped out. Not only was the job completed quickly, but they sent me replacement CO2, doing that showed me the genuine concern for great customer service and support of their product. Thank you

The company has a no-return policy, plain and simple. Even when an order is cancelled before they give it to a shipping company. QUOTE "While your cancellation request was sent before the carrier scan later that evening, it was received after the order had already entered the outbound shipping process at the warehouse. " and also:
QUOTE "customer service does not have the ability to reverse or recall orders once they have left warehouse control," So their customer service team cannot walk into their own warehouse and ask their fellow employees to hold an order? Millions of companies do that very thing every day. I was even told by the shipper that Byrna actually delivered the parcel to the shipper after my SECOND cancellation request. I will be happy to provide a detailed timeline. I even offered to ship it back at my expense.

I would never buy from a company that uses scare tactics and false information to sell a product. Where is their footage from? Disgusting.

Very stringent return policy of 14 days. Requested to exchange an unused launcher pistol for the orange one. It was an Xmas gift for wife and she wants the orange one instead of black. Was told there is NO exchange policy even if item unused. Poor policy!

The mailing address was incorrect, and I notified Byrna about the problem, but they refused to contact shipping and so I had to contact and have the item returned to the shipper and did not receive a refund. So, beware before you place an order, if something goes wrong Byrna will keep your money.

Great quality and smart idea of not piercing co2 cartidge right away

These guys are amazing! Their product, customer service is simply the best. Working with their customer service was super easy and straight forward to resolve a question I am