Byrna Technologies  Omdömen 

Meghan R. answered all my questions. Much appreciated.

Dealing with Byrna has been smooth and easy. I had a problem with my launcher and the fixed it quickly and shipped it back also quickly. In a world where it can be difficult to business especially after the sale, Byrna is one company that stands by their products, they resolve issues quickly, addresses problems and solves them efficiently.

Sam was nothing short of phenomenal; first that she reached out to me to fix an order issue was to begin with a big surprise. I live abroad working for the military and getting in touch with me is difficult. Then when one combines her friendly and professional communication skills with her knowledge and command of the skills necessary to correct the problem and the efficiency with which she accomplished that made the entire experience a pleasure. Sam is an outstanding member of your organization and has made my purchase of your company‘a products possible.

Spoke with Allison about my new purchase with some specific questions on the product and use. She was excellent!

Company rep listened to what I needed, explained clearly what I needed to do and once I completed what I had to do she got it done within 24 hours. Great experience, company so far has been really good to deal with and very responsive to needs. Really feels good to deal with this caliber rep and company.

Will H was very kind & quick to help! Great customer service and great business

Decided to try the gun so to make sure it would work. First shot the ball rolled out of the barrel as did the 5th shot, with only 2 firing as they should and one with power enough that it wouldn't hurt a fly. I'm going to check the 2 other Byrma guns that I have had for a few months to see how they work. I should be able to pull them out with a new unbroken Co2 cannister, and the first shot being as strong as using an already broken cannister?
I'm very disappointed with this new Byrma. If I had to use it in an emergency, I would be dead! Tried to return the defective one today, which didn't work right out of the box. Thus, fed up with Byrna as the weapons are unreliable for defense. Even though the out-of-the-box weapon was only shot once and in that it did not work I can't return for a refund. My Update: However, the various potential points of failure and operational limitations mean that many experts advise against relying on them as a primary defense in a life-threatening situation.

Purchased Byrna with bad CO2 cartridges. Contacted Byrna and was informed no shelf life to cartridges and cannot leak out prior to puncture. I got news for them I have a whole carton of FAILED CO2 cartridges and thought the problem was with the gun. Thankfully it was the CO2 cartridges as the 2nd box works fine. BOY AM I GLAD I DIDN'T NEED TO USE THIS FOR PERSONAL PROTECTION. Great idea HORRIBLE customer service. There needs to be a way to identify full cartridges so you don't install a dead one when you really need it

I initially ordered a Mission 4 launcher. Unfortunately I came to find out that the launcher was out of stock and there was no expected date of restock. I requested a refund and after reviewing the return/refund policy with customer service, I was quickly refunded. I then used the funds to purchase a TCR - which was in stock - and received it sooner than projected.

I was impressed with the quality of that launcher and I appreciate the peace of mind it gives me for my safety.

I appreciate how quickly customer service has responded to inquiries and worked through issues. I would definitely work with Byrna in the future and will keep an eye on their products.

The auto response system worked great. I needed to speak with a representative and it connected me quickly. The representative was very knowledgeable and friendly. My question was answered. Overall it was very helpful experience.

Well I bought my byrna cl and I have sent it back going on three times within two months because the co2 keeps blowing up in the gun.

Called customer service with some questions and a real live person actually spoke with me. I believe her name is Rachel. Very knowledgeable and courteous, a real pleasure to talk with.

I have had several contacts with customer support. the most recent were with Maria D. She was very
helpful and would not leave me until my issues were addressed.

Maria did an excellent job of educating me on the particulars about the Byrna launchers and accessories. We were able to pick back up after a phone line drop

All a very positive experience. Keep up the exceptional work!

Please let me know if Rachel received this feedback message...I'm not that computer savvy...First of all , I am very pleased with the Byrna organization,it's product line and your customer service. I purchased the Byrna L.E.this past July and of course I had 43,000
Questions. I have spoken to customer service numerous times and all were helpful. No disrespect to others but I found Rachel to be THE BEST ! She was very patient, never in a hurry and answered all my MANY questions with concise clarity. She spoke with such clear confidence , it was apparent to me that she has had a lot of experience with your weaponry. HER confidence
gave ME the confidence that I was getting appropriate and accurate advise. It is my contention that Rachel is a GREAT asset to your company. I fully expect that she would THRIVE in any position within your organization . Thank you all for this incredible invention. And THANK YOU RACHEL !!
God Bless You All
p.s. I can't remember the exact dates I spoke with Rachel

I think that Byrna makes a great product. I wish that their prices were somewhat better, but what is it worth to protect your family? I live in Canada, where it is pretty much illegal to protect yourself but as you all say in the U.S. 'I would rather put my fate in the hands of 12 than be carried by 6.' As the world moves further and further from the truth and society begins to unravel, I think it is more important now than ever to have an effective way to keep yourself and your family safe. I never want to be the one who laments "I could have done more." Thank you, Byrna, for a great product and great service. God Bless.

Rachel responded to my questions quickly and with accurate information that was very helpful for my transaction to be correctly processed.

Rachel M was the ideal customer service rep. She was prompt to reply in every contact I made with her, and she kept up with my situation over at least two or three weeks. Her emails were clear, concise and fair-minded as she provided everything I needed as a customer while also protecting the legitimate interests of her employer to verify my concerns. Moreover the tone of her emails was always upbeat and encouraging without being trite or dismissive.
Rachel M was the ideal face of Byrna. More than deserving a raise, she should be promoted to have a place of influence to train other customer service reps in the skills she makes look so effortless in her work. My name is Michael Russo, I'm a repeat Byrna customer, and I stand behind my review.

I’m a single mom who now lives in a remote area after living in Manhattan. I’ve always felt like a sitting duck with absolutely no way to protect me or my kids. I procrastinated placing a Byrna order even though I really wanted one for 6 months because I was so afraid of sounding stupid with all my questions even after thoroughly reading through the informative Byrna website. Yesterday I called Byrna and got the lovely and informed Rachel who patiently answered all my questions, listened to my needs and fears and helped me choose. You guys are the best. And Byrna is the healthiest non-addicting sleep aide ever.

It took me just a few minutes, maybe 2, to get a real person on the phone, his name was Troy,I was surprised!
Troy sounded very professional and knowledgeable right off the bat. I explained my issue and it took Troy 30 seconds, or less,to have several links to me so I could find what I was looking. Also I had an issue with one of the clips for my Byrna, I sent him pic's and problem solved! GREAT JOB TROY!! 1