I really can’t commend the Profeline telescopic cat wand highly enough. With big boy bengal and Maine coon cats standard wands are far too mortal, this costs more but is better value in the long run b... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought a dog bowl set that was not fit for purpose (unstable in normal use). Reported the fault within days and requested a refund under the Consumer Rights Act 2015. The company refused, repeatedly... Se mer
I came across BYMiT products when ordering my cat's litter. Their products looked interesting and prices were comparable, so I decided to place an order. Receiving 20% off my first order was a bonus... Se mer
I stumbled across Bymit after a Google search for "cat cardboard scratchers". The products they offer are great, very aesthetically pleasing. I have 2x ragdolls who love their cardboard scratchers & a... Se mer
Företagsinformation
Skrivet av företaget
Dog & Cat Lifestyle Online Premium Shop
Kontaktuppgifter
60 Suttons Business Park, RG6 1AZ, Reading, Storbritannien
- Info@bymit.co.uk
- bymit.co.uk
4,2
Bra
271 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 44 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Perfect.......
5 augusti 2024
Great service!
Great service!
They included in our order a very good quality (human grade food) food samples which our very picky dog loved!
Will definitely order again :)
29 juli 2024
Will not order again.
Not good service.
Difficult to contact.
No phones.
Confuses one customer with another in communication.
To add: It has been more than 72 hours and I have had no response.
I do not have the parcel nor a refund and your team has been unhelpful in both regards.
I contacted you as the shipper.
Please get back to me via email.
This is not good customer service nor helpful at all.
19 juli 2024
Svar från BYMiT
Dear Karen,
Thanks for your review.
We are sorry to hear this. Unfortunately our team is able to assist to you by emails only currently. However you shall received an email last week from one of my colleague to explain in details that we've opened an investigation with Royal Mail which will be pending to 72h for any results to be released.
We are sure you've got the outcome letter this morning by email from us. Please note our team is always trying to help you to locate a missing parcel or make a re dispatch however we are sorry to receive such review hence no further action will be needed in this case. For further information, we would kindly suggest to contact Royal Mail directly under provided tracking No along with your order.
Thanks for your shopping with us and we hope you have a lovely day.
Best Regards
BYMiT Team
Really nice pieces!
Easy process, good tracking and my kitten loves the toys - she varies one around with her! Everything seems well made and very nice ‘aesthetically’!
8 juli 2024
Cat letter dr Elsey
Always fast delivery! Pack very well especially when the items are super heavy.
Thank you
5 juli 2024
Super fast delivery from the moment I…
Super fast delivery from the moment I placed an order. It was with me in 36 hours.
Just a shame my cat doesn’t like the food. He’s a fussy boy!
Great company though!
10 juni 2024
excellent products
excellent products, great selection, super fast shipping and prompt notifications, great seller
3 juni 2024
The products are lovely
The products are lovely. However customer service is not. Received a broken item and haven't been able to get in contact with anyone to get a replacement. It's over a week now
23 maj 2024
Omdöme utan inbjudan
Svar från BYMiT
Hi Cerys,
Thanks for your review and we are sorry for this damaged item.
Please note we never send broken pet products to any of our customer. The damages are possible to happen during the transit.
You shall receive the auto reply email about the damages and re shipment details and we mentioned in the auto reply email, please wait for 3-5 working days for us to response and re dispatch. We kindly suggest to be patient to our team as we are always try the best to fulfil your order.
As I can see we have your first report on Friday 24th May and the team has dispatched the replacement this morning. You shall receive the re dispatch tracking information at the same time and we kindly advise to double check your mailbox for more tracking details.
Thanks for your shopping with us.
Best Regards
BYMiT Team
The normal excellent service from BYMIT
8 maj 2024
Great product and of very good quality
Great product and of very good quality. Good service too. Thank you
8 maj 2024
I love your company and the speed you…
I love your company and the speed you supply food. However, I am often disappointed that you seem very frequently out-of-stock of popular naturea flavours, especially 12kg bags.
9 maj 2024
Sadly I have been sent the wrong size…
Sadly I have been sent the wrong size cat food items and is currently being sorted. It hasn't been the first time that I had problems with my order being wrong. I am hoping that this won't happen again . I could only give 3 stars this time . I must add though, Bymit are really good at returning the money back .
8 april 2024
Svar från BYMiT
Hi Jan,
Thanks for your review and we do apologise for the wrong item dispatched.
As the product is more expensive (£57.36*2) than what you’ve ordered(£41.88*2) , please feel free to keep the products or let us know whether you prefer to have an exchange option so the team can general a free return label in this case.
Thanks for your shopping with us and we look forward to hearing from you.
Best Regards
Team BYMiT
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