By Miles is a useful way of insuring a car if you have limited or restricted driving needs. I have Parkinson’s disease and don’t use my car much now. I only pay by the miles I drive so it’s very econo... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great service. I had a problem with my tracker and it wasn’t connecting and recording my miles, I felt that other companies would just assume I was trying to scam them. They sent out a new tracker a... Se mer
The overall cost of my policy is affordable. If I hadn't chosen ByMiles when I did, I would have had to give up driving at a time when my health issues require that I keep my car. My independence is... Se mer
ByMiles is the best car insurance I have ever had. I felt everything was brilliant, the app - so personable, the offer, the service, the price. It was so easy to use this insurer (Its really sad they... Se mer
Företagsinformation
Informationen kommer från olika externa källor
By Miles offers fairer, more flexible car insurance for low mileage drivers. Aside from a fixed annual cost, each policy is paid by the mile so it's totally tailored to you. See every journey and use handy tools in our mobile app to make your driving easier than ever.
Kontaktuppgifter
2-14 Shortlands, Hammersmith, London, W6 8DJ, London, Storbritannien
- 0330 088 3838
- hello@bymiles.co.uk
- bymiles.co.uk
4,6
Utmärkt
12 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent customer service and very…
Excellent customer service and very good prices for low mileage drivers
10 oktober 2025
Good for people who do 4k miles or less…
Good for people who do 4k miles or less and good customer service
7 januari 2026
Omdöme utan inbjudan
Closing,Been with them awhile,good,but have…
Been with them awhile,good,but have been informed,that the business,is closing,
7 januari 2026
Omdöme utan inbjudan
Svar från By Miles
Hi Christopher,
Thanks for your feedback, we really do appreciate it.
As the UK's first pay-by-mile insurance provider, we do appreciate that what we offer is different to the norm and so we do our best to make the pricing as clear as we possibly can. We even go so far as to give you a breakdown of monthly estimates according to your estimated yearly mileage.
We've designed our policies to work best for lower mileage drivers (those that drive under the UK average of around 7,000 miles a year - or 140-150 miles a week). If you do drive more than that, it may be that a pay by the mile policy isn't necessarily the best policy for you. We never want you to be tied to a policy that is not right for you, which is why you can cancel at any time.
If you'd like to get in touch with us to discuss your policy at all, you can give us a call on 0330 088 3838 or drop us a message via the live chat in your app or online dashboard.
Best,
Callum
Super helpful service from Josh
2 januari 2026
Omdöme utan inbjudan
Always provides great customer service
1 januari 2026
Omdöme utan inbjudan
I wish I had never purchased it
I wish I had never purchased it. It was only £20 cheaper than normal insurance and all I have done is to have to keep thinking about it every couple of weeks whereas my other normally insured cars I don’t give a moments thought to until renewal
4 oktober 2025
Svar från By Miles
Hi Paul,
Thanks for your feedback, we really do appreciate it.
As the UK's first pay-by-mile insurance provider, we understand that what we offer is different from the norm, so we do our best to make pricing as clear as possible. We even provide a breakdown of the cost based on your estimated yearly mileage.
We've designed our policies to work best for lower mileage drivers (those that drive under the UK average of around 7,000 miles a year - or 140-150 miles a week). If you do drive more than that, it may be that a pay-by-the-mile policy isn't necessarily the best policy for you. We never want you to be tied to a policy that is not right for you, which is why you can cancel at any time.
If you'd like to get in touch with us to discuss your policy at all, you can give us a call on 0330 088 3838 or drop us a message via the live chat in your app or online dashboard.
Best,
Callum
Easy communication and prompt…
Easy communication and prompt responses. Very impressive!
2 januari 2026
Omdöme utan inbjudan
Why should I pay full price when my car…
Why should I pay full price when my car sits outside my house. By Miles charges you one price when your car is idle. Then you pay per mile on journeys.
27 september 2025
Great understanding customer service
Great understanding customer service, fast response,
23 december 2025
Omdöme utan inbjudan
the per mile insurance no longer available
It is a shame the per mile insurance will no longer be available as it was a brilliant idea !
30 december 2025
Omdöme utan inbjudan
Once I got to chat with Kelly
Once I got to chat with Kelly, my issue was resolved very very quickly. I am very happy that I wasn't passed around from department to department, person to person.
29 december 2025
Omdöme utan inbjudan
Easy to use
Easy to use, but now their normal longer threr which is awful
27 december 2025
Omdöme utan inbjudan
Sorry to say I'm not very pleased at…
Sorry to say I'm not very pleased at the moment, there is no way I have done 309 miles in november. Ever since I started with this insurance it has gone up quite a lot every month
23 september 2025
Svar från By Miles
Hi Julie,
Thanks for taking the time to leave us a review, and I’m sorry to hear you are disappointed with your latest statement.
When the Miles Tracker is plugged into your vehicle, it uses GPS location to measure the journeys that you make; therefore, all of the miles you’ve been charged for are based on the movement of the vehicle while the device is plugged in and active.
All of the journeys that are measured by your Miles Tracker and make up your statement are available to view on the By Miles app/online dashboard. If you feel the number of miles we’ve charged is incorrect, please review the journeys we’ve measured and let us know if any are incorrect. We will be happy to investigate these for you.
If you'd like to get in touch with us to discuss your statement or journeys, you can give us a call on 0330 088 3838 or drop us a message via the live chat in your app or online dashboard.
Best,
Callum
Love the fact that I only pay for what…
Love the fact that I only pay for what I use. Really sad that this package won’t be available once it is taken over by another company as the package doesn’t apparently align with their new vision. Shame, as it’s a brilliant vision!
22 september 2025
Excellent customer service
I have been with By Miles for years insuring my 2nd car which was deceased fathers. This is not run much and being a convertible is only used in good weather. Due to the bad weather it has not run for a while and the battery went flat. Very understanding company looking after my predicament. Excellent customer service.
19 december 2025
Omdöme utan inbjudan
So far so good
So far so good. I don't drive as much these days, so this type of policy is ideal for me
11 september 2025
Why stop a good thing???
The fact that us low mileage drivers could get a great deal ,now you are taking it away from us without offering a decent alternative or recommending an alternative company.
17 december 2025
Omdöme utan inbjudan
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