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BYD South West Omdömen 

225
TrustScore 5 av 5

4,8

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I went to BYD and straight away knew this was the right dealership for me. Both the ladies that work here are amazing, fantastic,made me feel at ease and answered every question I had. I ended up get... Se mer

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Betygsatt 5 av 5 stjärnor

The whole experience of buying the car was exceptional. Reminded me of the days when you collected a car from companies like BMW and Audi who back in the day made their customers feel special. My spe... Se mer

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Betygsatt 5 av 5 stjärnor

We had dealings with quite a few of the sales team at BYD taunton, initially it was with Calvin, then we worked with Nas, and then with Kelven and this was mainly due to our urgency in needing to purc... Se mer

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Betygsatt 5 av 5 stjärnor

I recently purchased an Atto 3 Evo from BYD Plymouth and had a fantastic experience throughout. The team were all very friendly and approachable, which made the whole process smooth and enjoyable. A... Se mer

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Företagsinformation

  1. Bilhandlare
  2. Butik för elmotorer

Skrivet av företaget

BYD South West brings the world's best-selling electric cars to the region. Industry leaders in cutting-edge battery technology and innovative electric transportation, the growing portfolio of electric and hybrid models are now available to view and test drive at our local dealerships in the South West. Visit our showrooms in Exeter, Plymouth, Taunton and Truro to test drive a BYD car and explore the growing line-up. We offer all finance options including shorter terms and outright purchase, as well as a range of service plans to suit you

BYD South West

Skrivet av företaget

Technological innovations for a better life

Kontaktuppgifter


4,8

Utmärkt

TrustScore 5 av 5

225 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,8

Alla omdömen

(225)

133 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

Greeted by Kirsty, awesome showroom

I visited BYD Exeter on Saturday to take a look at the BYD Seal and was warmly welcomed by Kirsty. She was incredibly helpful, answering all my questions thoroughly and with genuine enthusiasm. The showroom itself was impressive, and Kirsty’s professionalism and knowledge really stood out. Both Kirsty and the Exeter location are a real credit to the BYD brand.

25 oktober 2025
Omdöme utan inbjudan
Logotyp för BYD South West

Svar från BYD South West

Thank you for your great review regarding your recent experience at our Exeter dealership. We're so pleased to hear that everyone you spoke to was able to help you with this experience and make it as stress free as possible from start to finish. I have passed your comments directly to Kirsty who will be especially pleased to hear your kind words. We appreciate the time taken you've taken to give this feedback and we thank you again. We hope to see you in the future.

All the best, Keira

Betygsatt 5 av 5 stjärnor

First time ever buying a brand new car…

First time ever buying a brand new car and could not thank the team at plymouth enough.

Had Charlie looking after me for the majority of my purchase and no question was a silly question. Excellent service. Very well looked after by all the team and one extremely happy customer.

The plymouth branch are definitely a credit to the BYD branch. Thank you so much!

23 oktober 2025
Omdöme utan inbjudan
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Svar från BYD South West

Hello Tamla,

We appreciate your amazing review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.

Best wishes, Freya.

Betygsatt 5 av 5 stjärnor

Problem with my BYD Seal, but handled well

Problem with my BYD Seal, not a great start, but the team at BYD Taunton were very understanding, made sure that I had appropriate replacement cars, so not left without transport. Updated with information at regular intervals, so 1* star for the car misbehaving, but they handled the situation in a friendly, so 5* stars for the staff and service

16 oktober 2025
Omdöme utan inbjudan
Logotyp för BYD South West

Svar från BYD South West

Hello Andy,

We appreciate your lovely review in regards to our Taunton dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.

Best wishes, Freya.

Betygsatt 5 av 5 stjärnor

BYD Taunton were very professional, helpful and available

BYD Taunton could not have been more professional friendly or helpful. We purchased an Attoo 2 which we thought a great car at unbeatable value. Salesman Kelvin Barbosa was very personable and helpful and available throughout the sales process. His assistant Toby Little kept us informed on delivery dates and conducted an excellent handover of the new car with follow up phone calls to make sure we were happy with everything and answer our queries on vehicles controls/menus

16 oktober 2025
Omdöme utan inbjudan
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Svar från BYD South West

Hello Paul,

We appreciate your lovely review in regards to our Taunton dealership and we hope to see you again soon. I will be sure to pass your comments over to Kevin, Toby and the rest of the team.

Best wishes, Freya.

Betygsatt 5 av 5 stjärnor

Fab team!

The team at BYD Exeter have been excellent, particularly Gemma, she was so knowledgeable about the car (Dolphin Surf), she was patient and answered all the questions I had. The whole team made the entire experience of buying a new car a really lovely one. Thanks guys!

20 oktober 2025
Omdöme utan inbjudan
Logotyp för BYD South West

Svar från BYD South West

Thank you for your great review, we are so glad to hear that your experience with us at our Exeter dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.

All the best, Keira

Betygsatt 5 av 5 stjärnor

From our first point of contact to…

From our first point of contact to driving away in our new car was a great experience.
Communication was top draw and Yasmin was a pleasure to deal with.
The best car purchasing experience in 38 years of motoring.
Thank you BYD, for making a big purchase simple and straight forward.

10 oktober 2025
Omdöme utan inbjudan
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Svar från BYD South West

Hello Mark,

We appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your comments over to Yasmin and the rest of the team.

Best wishes, Freya.

Betygsatt 5 av 5 stjärnor

Service was excellent

Service was excellent. Helpful and accommodating. Car was good too!

12 oktober 2025
Omdöme utan inbjudan
Logotyp för BYD South West

Svar från BYD South West

We are delighted to hear your thoughts on your recent experience with our Plymouth dealership. It is great to hear that our team where professional and quick.

Best wishes - Keira

Betygsatt 5 av 5 stjärnor

Yasmin made the entire process simple…

Yasmin made the entire process simple and seamless from start to finish. She even agreed to come in on her day off to hand over the new car! Having bought many cars in the past from big-name dealers, this was by far the best experience I've had, and the car is amazing!

11 oktober 2025
Omdöme utan inbjudan
Logotyp för BYD South West

Svar från BYD South West

Thank you for your great review, we are so glad to hear that your experience with us at our Exeter dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.

All the best, Keira

Betygsatt 5 av 5 stjärnor

Outstanding customer service

CHICAINE as well the other members of staff were extremely knowledgeable, friendly and helpful in the complete range of BYD vehicles.
There was no pressure to purchase which made us feel comfortable to ask questions and receive knowledgeable feedback.
A
I would not hesitate to recommend to family and friends

1 oktober 2025
Omdöme utan inbjudan
Logotyp för BYD South West

Svar från BYD South West

Hello,

We appreciate your lovely review in regards to our Truro dealership and we hope to see you again soon. I will be sure to pass your comments over to Chicaine and the rest of the team here at BYD.

Best wishes, Freya.

Betygsatt 5 av 5 stjärnor

Kirsty went above and beyond

Kirsty went above and beyond even though she was aware I was taking the vehicle on salary sacrifice , so there was no incentive. As for the car itself (sealion 7) it felt far superior to the Tesla model y , we drove that day. I will ordering a sealion 7 top spec thanks to Kirsty.

11 oktober 2025
Omdöme utan inbjudan
Logotyp för BYD South West

Svar från BYD South West

Thank you for your great review, we are so glad to hear that your experience with us at our Exeter dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.

All the best, Keira

Betygsatt 5 av 5 stjärnor

What can I say

What can I say. From walking in their door for the first time BYD staff were amazing. There was no pressure answered ever question. Offered a test drive which we did. Then after a couple days asked to come back for another test drive. Nothing was to much for them. Then placed an order and collected it just over a week later. Amazing. Highly recommend. 🤩🫶

28 september 2025
Omdöme utan inbjudan
Logotyp för BYD South West

Svar från BYD South West

Thank you for your great review, we are so glad to hear that your experience with us at our Exeter dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.

All the best, Keira

Betygsatt 5 av 5 stjärnor

Very helpful and friendly staff

18 september 2025
Omdöme utan inbjudan
Logotyp för BYD South West

Svar från BYD South West

Thank you for your kind words, our team at Plymouth will be so pleased to hear your lovely comments. I will definitely let our team know! We look forward to seeing you again.

All the best - Keira

Betygsatt 5 av 5 stjärnor

From walking into the BYD

From walking into the BYD - Brislington Bristol showroom to leaving with my new BYD Seal my whole experience has been absolutely fantastic.sales man Max Foster and other members of staff help and treated me with respect at all times and answer my questions with truth, I was never ever put under pressure to buy. The car itself sold me, was a plug in hybrid Seal U Dm-I, amazing car amazing extras at a price I couldn’t believe.

25 september 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent service

I have no problem with leaving a 5* review for BYD Exeter. They patiently answered all my questions and did not try to oush me into a purchase before I was ready. The actual purchase of my Atto 2 was very smooth and I am enjoying driving it and finding out something new every day. Thank you Gemma and Ryan for all your help.

2 oktober 2025
Omdöme utan inbjudan
Logotyp för BYD South West

Svar från BYD South West

Thank you for your great review, we are so glad to hear that your experience with us at our Exeter dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.

All the best, Keira

Betygsatt 5 av 5 stjärnor

Excellent customer service

The service was excellent and Toby went over and above and pick me up from the station and also went the extra mile I will recommend the company and the product

19 september 2025
Omdöme utan inbjudan
Logotyp för BYD South West

Svar från BYD South West

Thank you for your great review, we are so glad to hear that your experience with us at our Taunton dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.

All the best, Keira

Betygsatt 5 av 5 stjärnor

our sales person Chicaine was a…

our sales person Chicaine was a fountain of knowledge on all aspects of the car we were looking to purchase (Seal udmi) and answered all our questions (sorry thier were quite a few). At no time was she pushy or give any hard sell chat,Chicaine left us to browse at our leisure and made the whole expirience of test drive and buying the car a plesure. thank you full marks from us.

6 september 2025
Omdöme utan inbjudan
Logotyp för BYD South West

Svar från BYD South West

Hello Kevin,

Thank you for your kind words, our team at Truro will be so pleased to hear your lovely comments. I will definitely let our team know! We look forward to seeing you again.

All the best - Freya.

Betygsatt 5 av 5 stjärnor

Excellent service from BYD Plymouth

Excellent service from BYD Plymouth, I dealt with Kirsty who was excellent, extremely helpful and knowledgeable. Nothing was too much trouble.
Recommend buying from BYD Plymouth and Kirsty

8 augusti 2025
Omdöme utan inbjudan
Logotyp för BYD South West

Svar från BYD South West

Hello,

Thank you for your kind words, our team at Plymouth will be so pleased to hear your lovely comments. I will definitely let our team know! We look forward to seeing you again.

All the best - Freya.

Betygsatt 5 av 5 stjärnor

The staff were good not pushy…

The staff were good not pushy especially a young guy called Charlie who explained everything. The car is excellent, so far so weell done to all

23 september 2025
Omdöme utan inbjudan
Logotyp för BYD South West

Svar från BYD South West

Thank you for your kind words, our team at Plymouth will be so pleased to hear your lovely comments. I will definitely let our team know! We look forward to seeing you again, all the best - Keira

Betygsatt 5 av 5 stjärnor

Your Salesman

Your Salesman, Charlie Mountain of BYD Plymouth was so helpful telling my Wife & I all we needed to know about the company & the car we bought.
He explained all the car’s computer layout which seemed very complicated but really wasn’t.

10 september 2025
Omdöme utan inbjudan
Logotyp för BYD South West

Svar från BYD South West

We are delighted to hear your thoughts on your recent experience with our Plymouth dealership. It is great to hear that our team where professional and quick. Best wishes - Keira

Betygsatt 5 av 5 stjärnor

We purchased our BYD seal car two weeks…

We purchased our BYD seal car two weeks ago, tge service from Charlie Ryan and Jacob have been superb could not fault the way they explained all the fine details regarding the car and have contacted us on numerous times to ask how we are getting on with our new car and if we needed to know anything or any concerns to pop in to see them

12 september 2025
Omdöme utan inbjudan
Logotyp för BYD South West

Svar från BYD South West

Thank you for your great review, we are so glad to hear that your experience with us at our Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future. All the best, Keira

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