I had no intention of buying Byd but having been so disappointed with the service and attitude of other garages in the area I called in to BYD. I was met by Freddie who immediately changed my opinion... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We weren’t specifically looking for a BYD car but popped into the showroom on the off chance there maybe something in our price range and the size we wanted. Also it was a Sunday so very few gara... Se mer
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I had a fantastic experience from the moment I arrived until the end of my service. The staff were incredibly welcoming, friendly, and supportive throughout, always going above and beyond to make s... Se mer
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Having initially been sceptical about buying a Chinese car, we were won over by the knowledgeable and informative Freddie. He was a total professional and answered every question confidently and reass... Se mer
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Företagsinformation
Skrivet av företaget
BYD South West brings the world's best-selling electric cars to the region. Industry leaders in cutting-edge battery technology and innovative electric transportation, the growing portfolio of electric and hybrid models are now available to view and test drive at our local dealerships in the South West. Visit our showrooms in Exeter, Plymouth, Taunton and Truro to test drive a BYD car and explore the growing line-up. We offer all finance options including shorter terms and outright purchase, as well as a range of service plans to suit you
BYD South West
Skrivet av företaget
- Technological innovations for a better life
Kontaktuppgifter
Hennock Road Central, EX2 8NP, Exeter, Marsh Barton, Storbritannien
- 01392 342222
4,7
Utmärkt
84 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I had no intention of buying Byd but…
I had no intention of buying Byd but having been so disappointed with the service and attitude of other garages in the area I called in to BYD. I was met by Freddie who immediately changed my opinion of car salesmen he was attentive polite and extremely knowledgeable.
The experience was second to none.
29 juni 2026
Omdöme utan inbjudan
Svar från BYD South West - Exeter
Thank you so much for your fantastic review. We're delighted to hear that Freddie was able to change your perception and provide such a positive experience. We pride ourselves on offering a welcoming, knowledgeable, and pressure-free approach, so it's wonderful to know that stood out to you. Your kind words mean a great deal to both Freddie and the whole team. We hope you're enjoying your BYD, and we look forward to welcoming you again in the future!
Many thanks, Keira
Excellent Service
I had a fantastic experience from the moment I arrived until the end of my service. The staff were incredibly welcoming, friendly, and supportive throughout, always going above and beyond to make sure everything was running smoothly.
I also used the workspace to get some work done, and it was a great environment. Whenever I needed assistance, someone was always on hand to help, which made the whole experience even better.
A special mention must go to Reece and Kirsty, who were absolutely brilliant. Their professionalism, helpfulness, and genuine care for customers really stood out and made a lasting impression.
I wouldn't hesitate to recommend this place and look forward to returning in the future. Thank you to the whole team for such outstanding service! 👏
10 juli 2026
Omdöme utan inbjudan
Svar från BYD South West - Exeter
Thank you so much for your fantastic review! We're delighted you enjoyed your experience and found our team so welcoming and helpful. We'll be sure to pass your kind words on to Reece and Kirsty—they'll really appreciate the recognition. Thank you for your recommendation, and we look forward to welcoming you back soon!
Best wishes, Keira
We weren’t specifically looking for a…
We weren’t specifically looking for a BYD car but popped into the showroom on the off chance there maybe something in our price range and the size we wanted. Also it was a Sunday so very few garages now open in Marsh Barton but BYD is!
Really helpful team, knowledgable, humorous and helped us find the car we were after. From looking at it on the Sunday I drove away in the new car on the Thursday after.
Really great experience
2 juli 2026
Omdöme utan inbjudan
Svar från BYD South West - Exeter
Thank you for your wonderful review! We're delighted to hear you had such a great experience with the BYD team. It's fantastic that we could help you find the right car and get you on the road so quickly. We'll be sure to share your kind words with the team. Enjoy your new car, and we hope you enjoy many happy miles!
Best wishes, Keira
Outstanding service, great car
Having initially been sceptical about buying a Chinese car, we were won over by the knowledgeable and informative Freddie. He was a total professional and answered every question confidently and reassuringly. He couldn’t have been more helpful, including giving us more time after our purchase to go through additional features of the car. There’s a lot to take in when first buying an EV and he was patient and thorough.
13 juni 2026
Omdöme utan inbjudan
Svar från BYD South West - Exeter
Thank you so much for your wonderful 5-star review. We're delighted to hear that Freddie was able to put your initial concerns at ease and make your experience such a positive one.
Buying your first EV is a big step, and it's great to know that Freddie's knowledge, professionalism and patience helped you feel confident throughout the process. Taking the time to explain the car's features, even after collection, is exactly the level of service we aim to provide.
We really appreciate you choosing us and hope you enjoy every mile in your new EV. If you ever have any questions, we're always here to help. Welcome to electric driving!
Best wishes,
Keira
Five star service.
I am really pleased with my new Dolphin Surf. I was impressed by the five star service I received; from the test drive to arranging the finance to collecting the car, everything ran so smoothly. I was kept informed throughout concerning all my options. The staff were so helpful and friendly, it was a real pleasure.
25 juni 2026
Omdöme utan inbjudan
Svar från BYD South West - Exeter
Thank you for your fantastic 5-star review! We're delighted to hear you're enjoying your new Dolphin Surf and that our team made the whole process smooth, informative and enjoyable. We really appreciate your kind words and wish you many happy miles ahead. Enjoy your new car!
Best wishes,
Keira
A very professional but competitive…
A very professional but competitive outfit!
BYD gave me exactly what I wanted in terms of owning my first electric car.
I was well looked after by Ruth who answered all my many questions and secured a good deal .
Very happy customer !
Would recommend 👍
25 juni 2026
Omdöme utan inbjudan
Svar från BYD South West - Exeter
Thank you for your wonderful 5-star review! We're so pleased to hear you had a great experience purchasing your first electric car. We'll be sure to pass your kind words on to Ruth, who will be delighted to know she helped answer your questions and find the right deal. Enjoy your new BYD, and thank you for your recommendation!
Best wishes,
Keira
Excellent customer service at the…
Excellent customer service at the Exeter store > fast, efficient, friendly and very very helpful. Thank you : )
28 maj 2026
Omdöme utan inbjudan
Svar från BYD South West - Exeter
Thank you for your lovely review. We're delighted to hear that you received fast, efficient, friendly, and helpful service from our Exeter team.
Your feedback is greatly appreciated, and we'll be sure to share your kind words with the team. Thank you for choosing BYD, and we hope to see you again in the future!
Best wishes, Keira
Absolutely love our new Seal…
Absolutely love our new Seal Excellence. The staff at BYD Exeter are fantastic, in particular Gemma Norton . Her attention to detail, and her friendly attitude was amazing.
29 maj 2026
Omdöme utan inbjudan
Svar från BYD South West - Exeter
Thank you for your wonderful review. We're delighted to hear you're loving your new Seal Excellence and that Gemma provided such fantastic service.
We'll be sure to pass on your kind words to Gemma, who will be thrilled to hear how much her attention to detail and friendly approach were appreciated. Enjoy your new car, and thank you for choosing BYD Exeter!
Best wishes, Keira
I bought my BYD Seal U from the branch…
I bought my BYD Seal U from the branch at Exeter. The team is very friendly, helpful and kind particularly Yasmin and Michael. The car is one of the best I have ever bought, very comfortable to drive , lots of safety and luxury options come as standard. Excellent milage MPG I am doing around high 40s mpg. I strongly recommend this car. It is better than many German cars with great value of the money.
22 maj 2026
Omdöme utan inbjudan
Svar från BYD South West - Exeter
Thank you for your fantastic review! We're delighted to hear that Yasmin and Michael provided such friendly, helpful, and kind service during your visit to our Exeter branch. It's wonderful to know you're enjoying your BYD Seal U and are impressed by its comfort, features, efficiency, and value for money. We truly appreciate your recommendation and wish you many happy miles in your new car!
Best wishes,
Keira
Freddie Ridley-Rundle explained…
Freddie Ridley-Rundle explained everything very well and clearly- will certainly think about buying a Sea Likn thru Freddie.
Thank you
Andy & Edwena Mackay
23 maj 2026
Omdöme utan inbjudan
Svar från BYD South West - Exeter
Thank you Andy & Edwena for your lovely review.
We’re so pleased to hear that Freddie explained everything clearly and made the process easy to understand. We’ll be sure to pass on your kind comments to him.
Thank you again for taking the time to leave your feedback, and we hope to assist you further when you’re ready to move forward with your Sea Lion purchase!
Kind regards,
Freya.
Extremely pleased with the car and…
Extremely pleased with the car and whole experience.
very simple and straightforward and the car is great.
Ruth Saunders was a pleasure to deal with and we would highly recommend BYD if your thinking about changing cars
20 april 2026
Omdöme utan inbjudan
Svar från BYD South West - Exeter
Hello Neil,
Thank you for your lovely review! We’re so pleased you enjoyed the whole experience and are loving your new car. Ruth will be delighted to hear your kind feedback. Wishing you many happy miles in your new BYD!
Kind regards,
Freya.
Love our BYD Seal but.......
Love our BYD Seal.... BYD Exter were great handing the car over etc but Unfortunately we have hit a problem with our car where both keys have been deleted from our phones and also remote control access to the car is now non existent. I have raised this problem with BYD since the problem began a couple of weeks after driving our car away we are now month 4 of ownership and still we have not got a resolution and we are still without remote control to our car. Freddie at Exter is lovely and very helpful this is not a review in Freddie because he has been great. But, we are really annoyed that we do not have remote control access to our car. BYD is anyone able to help with this? Car registration is WF25NPY. Thanks
15 maj 2026
Omdöme utan inbjudan
Svar från BYD South West - Exeter
Thank you for your review regarding you recent experience at BYD Exeter.
I have passed on your review to the Service manager of BYD Exeter and have asked them to make contact with you regarding this.
In the meantime if I can help with anything else please contact me on feedback@citywestcountry.co.uk or on 01392822700 and ask for Rebekah
Kind regards,
Rebekah
Service from the team was fantastic
Popped down to the Exeter BYD today with my two young boys, the staff were incredibly helpful, kind and patient especially with my two young boys who had definitely made a friend for life with one of the ladies!! Such a warm welcome from all the team and thank you so much for your time! The car was mega too!
9 maj 2026
Omdöme utan inbjudan
Svar från BYD South West - Exeter
Hello Stuart,
Thank you for such a fantastic review! We’re delighted to hear you and your boys received such a warm welcome from the team at Exeter BYD. It’s wonderful to know the staff made the visit so enjoyable for the whole family — and we’re glad you loved the car too! We really appreciate your kind words and hope to see you all again soon!
Kind regards,
Freya
What a lovely company to do business…
What a lovely company to do business with. Dropped in on the off chance as we were in Marsh Barton actively looking at other brands. I think it took us about 5 minutes to realise that we'd made a very good move. An hour later we'd made our purchase and 2 days later we collected it. Thank you Gemma for the effortless and seamless experience ! I would certainly recommend this company to anyone, added to which the car is brilliant
28 april 2026
Omdöme utan inbjudan
Svar från BYD South West - Exeter
Hello Iain,
Thank you for such a wonderful review! We’re delighted you decided to stop by and even happier to hear Gemma made the whole experience effortless and seamless. Enjoy your brilliant new car, and thank you for the recommendation — it really means a lot to us!
Kind regards,
Freya
Incredible team at BYD Exeter
Incredible team at BYD Exeter who are all very helpful and professional - nothing is ever too much to ask. Buying process was seamless from start to finish with the expertise of Ruth. Handover was very informative and thorough.
Would highly recommend the staff at BYD Exeter as well as the BYD brand - we now have 3 BYD vehicles in the family.
28 mars 2026
Omdöme utan inbjudan
Svar från BYD South West - Exeter
Hello Sophie,
Thank you for the amazing review! We’re delighted to hear the team at BYD Exeter made the whole process seamless and informative. We’ll make sure Ruth and the team see your kind comments. It means a lot to have your continued support — especially with three BYD vehicles in the family!
Best wishes,
Freya
Very friendly and professional service
Very friendly and professional service. They kept me informed as things moved forward. The handover was excellent and informative. Ruth was very helpful in the whole process.
1 april 2026
Omdöme utan inbjudan
Svar från BYD South West - Exeter
Hello,
Thank you for the lovely feedback! We’re so pleased you found the service friendly and professional throughout. We’ll be sure to pass your kind comments on to Ruth, and we hope you enjoy your new car!
Kind regards,
Freya
Excellent service
Excellent service, friendly, professional and efficient. Would definitely recommend and I will return.
17 april 2026
Omdöme utan inbjudan
Svar från BYD South West - Exeter
Hello Lee,
Thank you for the great feedback! We’re really pleased you found the service friendly, professional and efficient. We appreciate the recommendation and look forward to seeing you again.
Kind regards,
Freya
It was a really good experience buying my BYD Dolphin
It was a really good experience buying my BYD Dolphin from the Exeter show room. I had researched the make and kind of car I want and noticed that there were several on sale at Exeter. Gemma helped me through deciding which one would suit me best and then when I went to pick it up it was all ready, clean and sparkling with a rosette on it! She then helped me through the paperwork and all the controls and I was able to drive it away that day. I was so happy with my new eV.
22 april 2026
Omdöme utan inbjudan
Svar från BYD South West - Exeter
Thank you for your great review regarding your recent experience at our Exeter dealership. We're so pleased to hear that everyone you spoke to was able to help you with this experience and make it as stress free as possible from start to finish. I have passed your comments directly to Gemma who will be especially pleased to hear your kind words. We appreciate the time taken you've taken to give this feedback and we thank you again. We hope to see you in the future.
All the best, Keira.
Highly recommend these guys
Highly recommend these guys. Had a wonderful experience with a purchase and the customer service since then has been very good. Also, their cars are amazing if you don't already know.
12 november 2025
Omdöme utan inbjudan
Svar från BYD South West - Exeter
Hello Anne,
We appreciate your lovely review in regards to our Exeter dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.
Best wishes, Freya.
Great car, great team.
All members of the sale sales team were very helpful, and made buy in a new car a stress free experience.
Very helpful handover on purchase. All systems on the car covered.
30 mars 2026
Omdöme utan inbjudan
Svar från BYD South West - Exeter
Thank you for your kind words, our team at Exeter will be so pleased to hear your lovely comments. I will definitely let our team know! We look forward to seeing you again.
All the best - Keira.
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