Buymie Omdömen 

754
TrustScore 4 av 5

4,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Buymie is very convenient when u need some groceries in a hurry. Just had a new baby so the ease BuyMie gives me when I have a house to run but no time to go out for shopping is priceless.

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Used Buymie multiple times and overall it’s very convenient. The app is easy to use, delivery is usually fast, and shoppers often communicate well about replacements. Great for busy days or when you... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Fantastic service. All items delivered promptly and all in perfect condition with a very friendly personal shopper. Normally I would shop myself but I didn’t have the car so used this service. I will... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Edit:They responded again with Blatent lies, no one has ever contacted or compensated me. Heck they don't even know my email. They're not used to people responding twice calling them out for their... Se mer

Företagsinformation

  1. Matvaruleverans
  2. Leveranstjänst

Skrivet av företaget

Same Day Grocery Delivery. Groceries Delivered On-Demand in as little as 1 hour.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

754 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(754)

46 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

I am using Buymie the last 3 years

I am using Buymie the last 3 years. I always get great quality of products. The shoppers pick up the most fresh vegetables and they always check for long expiration dates. The deliveries are always on time and the shoppers are very helpful.

2 januari 2024
Omdöme utan inbjudan
Logotyp för Buymie

Svar från Buymie

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

We look forward to fulfilling your next order.

Betygsatt 2 av 5 stjärnor

Meh..

In theory a great service however nearly everytime i order there's an issue ie late, poor replacements, one time a bag of shopping went missing

3 januari 2024
Omdöme utan inbjudan
Logotyp för Buymie

Svar från Buymie

Hey Catherine, Sorry to hear you had a bad experience with the service. Would you mind coming back to us with your Order ID so we can locate your account in our system and look into the issues you've had?

Betygsatt 5 av 5 stjärnor

I have always found this service…

I have always found this service reliable. Especially this week , when the shopper was my shopping on 23rd December there were 14 items from my list out of stock. Even though it is a very busy time of year the shopper rang me and offered substitutions for every item.

23 december 2023
Omdöme utan inbjudan
Logotyp för Buymie

Svar från Buymie

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

We look forward to fulfilling your next order.

Betygsatt 3 av 5 stjärnor

Useful, not 100% reliable unless you get Anna and the shop is from Cornelscourt !

Anna, buyer, is always amazing, recommended to all.
Re the service itself, the app needs ALOT of changes and updates. I can recommend many.
Useful but only if all items bought in Cornelscourt and shopper uses intiative. Handy option to avoid shops if working fulltime etc or with run up to Christmas.

3 december 2023
Omdöme utan inbjudan
Logotyp för Buymie

Svar från Buymie

Hi there,

Thank you for sharing your feedback with us. We are constantly working on improving our services. You can always feel free to contact our Customer Support team via live chat for more details, and we will be happy to directly support you.

Betygsatt 5 av 5 stjärnor

Excellent service from the team

Excellent service from the team. Will definitely recommend them to my friends.

15 december 2023
Omdöme utan inbjudan
Logotyp för Buymie

Svar från Buymie

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

We look forward to fulfilling your next order.

Betygsatt 2 av 5 stjärnor

First time user, likely last

First time user of Buymie and will likely be my last. When placing an order and selecting a specific time my expectation is that it will arrive in this time.

Expected delivery time changed twice. No update or notification, only on the app status. No ability to track position of delivery driver.

Requested call to discuss substitutions, didn't happen and substitutions were made anyway.

Delivery was dumped on doorstep with no contact, was a delivery of alcohol so great service for the under 18s

A lot of room for improvement in my opinion. Could be so good but pity it wasn't a good initial experience.

2 december 2023
Omdöme utan inbjudan
Logotyp för Buymie

Svar från Buymie

Hey Paul,

Thanks so much for this feedback.

A member of our team will be in touch to gather more information, as the issue you've described is one that we take very seriously.

Kind Regards
The buymie team

Betygsatt 5 av 5 stjärnor

I would be lost without BuyMie

I would be lost without BuyMie - the very professional service which is very tailored to the individual is fantastic. I find the phone call to me to check a substitution really great as I am assured I will get very fresh top quality products.

14 november 2023
Omdöme utan inbjudan
Logotyp för Buymie

Svar från Buymie

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

We look forward to fulfilling your next order.

Betygsatt 5 av 5 stjärnor

Brilliant service! Invaluable

This is my first time using the buymie app. I decided to give it a go seeing as I'm a little under the weather and also attempting to get a few assignments finished for college and on top of that I have three kids so time is of the essence. A lot of people I know had been recommending Buymie so I figured I'd give it a try.
I am so unbelievably impressed. I placed my order at 9.30am and my food was delivered to my house by the lovely D before 1pm today. To top it off D phoned me a few times to make sure I was happy with the substitutes she was suggesting for any items that were unavailable. She couldn't have been more pleasant to deal with.
All of this done for only €5.99. What a bargain!!
I will happily recommend the Buymie app to all.

11 november 2023
Omdöme utan inbjudan
Logotyp för Buymie

Svar från Buymie

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

We look forward to fulfilling your next order.

Betygsatt 1 av 5 stjärnor

This seems like a scam

This seems like a scam. I was charged almost €200 for groceries that cost €80. Have to wait days for funds to be available on my account. Almost half the items I ordered were missing from my delivery, some were substituted but I was not contacted as to why. Don't use the Buymie app!!!

31 oktober 2023
Omdöme utan inbjudan
Logotyp för Buymie

Svar från Buymie

Hey Alma, Would you be able to get back to us with more information so we can look into this further?

Betygsatt 4 av 5 stjärnor

Coupons

They solved my query about the coupons. Quick and easy!!

23 oktober 2023
Omdöme utan inbjudan
Logotyp för Buymie

Svar från Buymie

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

We look forward to fulfilling your next order.

Betygsatt 5 av 5 stjärnor

Excellent service

BuyMie have been a lifesaver for me the past few weeks. I had a knee operation and could not go shopping so to have it delivered has been fantastic. All of the delivery guys are lovely too and took my shopping into the kitchen for me. Thank you soo much for looking after me.

18 oktober 2023
Omdöme utan inbjudan
Logotyp för Buymie

Svar från Buymie

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

We look forward to fulfilling your next order.

Betygsatt 5 av 5 stjärnor

Buymie is a great service to have and…

Buymie is a great service to have and their App is super simple to use

27 augusti 2023
Omdöme utan inbjudan
Logotyp för Buymie

Svar från Buymie

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

We look forward to fulfilling your next order.

Betygsatt 5 av 5 stjärnor

Excellent service friendly efficient…

Excellent service friendly efficient staff and always on hand to deal with any queries

27 september 2023
Omdöme utan inbjudan
Logotyp för Buymie

Svar från Buymie

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

We look forward to fulfilling your next order.

Betygsatt 3 av 5 stjärnor

Unreliable delivery service

I’ve been using this service for nearly 2 yrs now. It’s fine when everything goes well & your groceries are delivered on time. However lately I’ve noticed recurring operational problems with difficulties in finding available shoppers. Just the other day I booked an 11-12pm slot but the groceries were delivered at nearly 3pm due to the fact that they couldn’t find an available shopper in the area. I accept delays of up to 30mins but nearly 3 hours late is completely unacceptable! In that time I could have gone out & done the shopping myself!

Just be warned that booking & paying for a slot in advance doesn’t guarantee delivery at that time. It’s inexcusable that this company offers delivery slots when they don’t even have available shoppers to do the job. It’s a completely unreliable service! At this point I’m so sick of their constant excuses, explanations & apologies which are meaningless at this point!

Thankfully I’ve cancelled my subscription & will be using Tesco’s delivery service which is super professional & reliable!

Note to Buymie: If you don’t have reliable shoppers then you can’t deliver reliable customer service!

1 oktober 2023
Omdöme utan inbjudan
Logotyp för Buymie

Svar från Buymie

Thanks so much for the feedback.

Rest assured, we're always working on improving the reliability of our delivery services.

We're sorry that you encountered some issues with the service but thank you for sharing your experience so we can review your orders in detail.

Betygsatt 5 av 5 stjärnor

EXCELLENT customer service

I rarely have problems with buymie. I use almost weekly without problem and would only rate 5 star because on the rare occasion I encounter a problem the customer service is second to none!!! I will continue to be a lawful customer!

14 september 2023
Omdöme utan inbjudan
Logotyp för Buymie

Svar från Buymie

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

We look forward to fulfilling your next order.

Betygsatt 3 av 5 stjärnor

My Experience

I like the convenience of being able to be brought your groceries to you but I don’t like when they don’t substitute for the exact same thing e.g potatoes if they don’t have the ones you want them buy a similar potatoes but don’t show up with nothing . That could have been someone’s dinner . Also bear in mind someone’s dietary requirements when substituting poultry etc. another thing I don’t appreciate is that you order chocolate and instead of them substituting for a different chocolate they buy you yogurt .

26 augusti 2023
Omdöme utan inbjudan
Logotyp för Buymie

Svar från Buymie

Hey there, Substitutions preference is an option that you can set when placing an order.

There are three options...

No need to call me = Your personal shopper will use their best judgement to substitute unavailable items for similar products at a similar price range.

Call me to discuss = Your personal shopper will attempt to contact you to allow you to confirm whether your shopper should substitute or remove unavailable items.

Lastly, we allow customers the ability to add item-specific notes in their shopping cart. This allows customers to write a small note that's attached to an item on your shopping list. This is useful for guiding your shopper on what to do when products may be unavailable in the store. Notes like "Don't substitute" or "Substitute with only cheaper products" help to ensure your order is picked to your liking.

Cheers,
Buymie team

Betygsatt 1 av 5 stjärnor

Be careful

Be careful! They took 2 payments for one order. They said its an issue they're aware of but don't seem to warn customers. Order cost 59.94 which the took from bank plus another 60.00

NB I did not use a PTSB card as mentioned in reply from Buy Me

8 augusti 2023
Logotyp för Buymie

Svar från Buymie

Hey Arlene, We can't find your details in our system but judging from what you're describing it sounds like you may have used our service and paid with a Permanent TSB debit card.

Not only do we provide warnings about this in our FAQ site (https://intercom.help/buymietechnology/en/articles/6448196-banks-with-known-issues-handling-pre-authorisation-charges) but we also provide warning messages and pop ups that appear in app as you're attempting to checkout using a PTSB card.

For full context When you place an order with buymie, the payment system we use places a temporary hold called a pre-authorisation charge on your bank account for slightly more than your order's expected total cost.

We use this system to allow for changes in your final cost due to extra items added after purchase or in-store price changes due to substitutions. Twelve hours after your order is delivered, we ask your bank to send us some or all of the amount guaranteed with the pre-authorisation hold.

We've received reports from some customers that PTSB doesn't differentiate between a pre-authorisation charge and an actual settled payment which can result in a pending charge appearing on your account for 5-7 business days in addition to the settled payment.

This is not our company double charging you but instead your bank incorrectly processing our request to update your pre-authorised payment.

If you plan on shopping with us in the future please consider using a different card provided by another financial institution or fintech company.

Rest assured your bank will automatically release this erroneous pending charge once their set timeline for pending payment collection has elapsed. This can range from 5-7 business days.

-------

Update based on edited review - We can see you've yet to respond to our request for more information, when you have the time, please do as this will allow us to provide the best possible assistance.

If you haven't used a PTSB card we're unaware of this issue affecting any other Irish banks so we recommend reaching out to your bank for more information, however, rest assured that if they have incorrectly placed a pending charge on your account, they will clear this within 3-5 business days.

Betygsatt 5 av 5 stjärnor

Buymie is an awesome service

Buymie is an awesome service. I use it every week. They save a lot of time and hassle for people. Their Customer support is very quick and very helpful. Hope they bring in other options of stores as well

8 augusti 2023
Omdöme utan inbjudan
Logotyp för Buymie

Svar från Buymie

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

We look forward to fulfilling your next order.

Betygsatt 5 av 5 stjärnor

Helpful

Shushan was very helpful and patient with my query. It’s only my second time to use the app so didn’t know all the terms and conditions.

31 juli 2023
Omdöme utan inbjudan
Logotyp för Buymie

Svar från Buymie

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

We look forward to fulfilling your next order.

Betygsatt 5 av 5 stjärnor

Very good service

Very good service. I even got a call from the woman who was delivering my groceries and she told me that 3 items were not available. She called me and gave me different options so that I could chose if to replace my items.

16 juli 2023
Omdöme utan inbjudan
Logotyp för Buymie

Svar från Buymie

Thanks so much for the feedback. We're thrilled to hear that you enjoy the service we provide.

We look forward to fulfilling your next order.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer