The insulation was delivered quickly and well packed. The size was 28mm bore by 19mm thick. This was for heat pump feeder pipes that the seagulls had pecked for their nests! I had no trouble cutting t... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The website is easy to navigate and very user friendly. I ordered the 19mm thick pipe insulation and reels of tape. The order arrived promptly and all intact. I will use buy insulation again.
Good quality external pipe insulation at a great value price. Quick delivery but the delivery costs were a bit pricey but I suppose that is out of the company's remit.
Great company and an easy to use sales platform. Good communication throughout the delivery process and my product arrived in good condition and on time. Driver was friendly & helpful so I couldn’t h... Se mer
Företagsinformation
Skrivet av företaget
Welcome to BuyInsulation.co.uk, the leading independent North West distributor of Thermal and Acoustic Insulation, Fire Protection and Trace Heating. BuyInsulation specialise in the supply of all types of Insulation, Metal and Ancillaries related to the Industrial, HVAC, Marine and Acoustic markets, with competitive pricing combined with next-day delivery on stock items.
Kontaktuppgifter
Unit 1 Newstet Road, Knowsley Industrial Park, L33 7TJ, Liverpool, Storbritannien
- 03301336613
- sales@buyinsulation.co.uk
- buyinsulation.co.uk
4,6
Utmärkt
296 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 40 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic service
Ordered on Wednesday and the insulation boards arrived on Thursday with free delivery. The driver helped with the unloading.
Fantastic sevice, thank you.
20 mars 2025
Omdöme utan inbjudan
Svar från Buy Insulation
Thank you for your kind words! We're thrilled to hear your order arrived so quickly and that our driver was able to assist with unloading. We truly appreciate your support
Best regards
Buy Insulation Customer Care Team
Ho0nest pricing and quick to despatch.
I was keen to purchase some insulation boards for a project I wanted to follow through. Buy Insulation came out as clear to see what I was buying without lots of hidden extras. A good price, and quick to despatch orders.
27 mars 2025
Omdöme utan inbjudan
Svar från Buy Insulation
Thank you for your great feedback! We're glad to hear you found the ordering process clear and straightforward. It's great to know our pricing and quick dispatch met your expectations. Best of luck with your project.
Best regards
Buy Insulation Customer Care Team
Ordered the product it arrived on time…
Ordered the product it arrived on time and was of good quality would recommend
14 mars 2025
Omdöme utan inbjudan
Svar från Buy Insulation
Thank you for your recommendation! We're happy to hear the product arrived on time and met your quality expectations. We appreciate your support!
Best regards
Buy Insulation Customer Care Team
A mixed experience, mostly good
I had a mixed experience with Buy Insulation. I only required a small quantity of material. They were able to do this and their response to the order was speedy. One issue was that they actually delivered 100 times the order quantity. However, the driver was helpful and got agreement to cut off the quantity I had ordered.
18 mars 2025
Omdöme utan inbjudan
Svar från Buy Insulation
Thank you for sharing your experience and for your patience with the delivery mix-up. We're glad our team responded quickly and that the driver was able to assist in resolving the issue. We appreciate your feedback and hope to provide an even smoother service next time!
Best regards
Buy Insulation Customer Care Team
Item never received!
Item was never received yet I am being requested to do a survey. Do not recommend.
25 mars 2025
Svar från Buy Insulation
Thank you for sharing your feedback, Dan.
We are very sorry to hear your order did not arrive. This is not the experience we want for any of our customers.
Please email us at sales@buyinsulation.co.uk with your order details and our team will look into this as a priority and help resolve it for you.
Kind regards,
Buy Insulation Customer Care team
Avoid at all costs
UPDATE
So after writing this review this morning the insulation finally arrived, almost a week later than shown on their website. So now I have insulation I no longer require as I had to seek an alternative. I stick by my original post in that communication with this company is diabolical. Had they replied when I contacted them originally, hopefully between us we could have resolved the situation and I wouldn't have had to write this poor review.
Original review.
Odered two bags of loose fill insulation from this company on 12 March 2025. No confirmation email received. No answer on telephone number displayed on their website, so left a message on the ee answering service, no response. Sent a message via their chat service, no response. Email sent and still no response. As I've now had to go elsewhere for my insulation, looks like I'll have no choice but to go back to my credit card company to get my money back.
Agree with others about multiple addresses and the address showing on my credit card appears to be a private house in Cheadle.
12 mars 2025
Omdöme utan inbjudan
Svar från Buy Insulation
Thank you for your honest feedback, Graham.
We are very sorry for the delay with your order and for the lack of communication you experienced. This is not the standard we aim for and we understand how frustrating it must have been to go elsewhere after waiting longer than expected.
We are currently working to improve both our response times and our order tracking process so that situations like this do not happen in future. If you still need any help or wish to discuss this matter, please email us at sales@buyinsulation.co.uk and our team will do everything possible to assist you.
Thank you again for bringing these issues to our attention.
Kind regards,
Buy Insulation Customer Care team
Great service
Great service. Quick delivery and a small error quickly resolved.
15 februari 2025
Omdöme utan inbjudan
Svar från Buy Insulation
Thank you for your feedback! We're glad to hear you’re happy with the quick delivery and that we could promptly resolve the issue. We appreciate your understanding and support!
Best regards
Buy Insulation Customer Care Team
Svar från Buy Insulation
Thank you for your feedback! We're pleased to hear the delivery was prompt and the goods met your expectations.
Best regards
Buy Insulation Customer Care Team
Excellent service
Excellent service from ordering through to delivery. Thanks
26 februari 2025
Omdöme utan inbjudan
Svar från Buy Insulation
Thank you so much for your kind words! We're thrilled to hear you had an excellent experience from ordering to delivery. We appreciate your support!
Best regards
Buy Insulation Customer Care Team
Good stuff
I am very happy with the insulation that I purchased. The quality is excellent and the price very competitive.
12 februari 2025
Omdöme utan inbjudan
Svar från Buy Insulation
Thank you for your wonderful feedback! We're glad to hear you're happy with the quality and competitive pricing of the insulation. We truly appreciate your support!
Best regards
Buy insulation Customer Care Team
Buy insulation doesn't exist..
Buy insulation doesn't exist... It's a trading name for a company... The address they give is incorrect... You can't find them because the name on the building is incorrect.
When you ring they give you directions based on a cafe on the main road... They can't even give the correct name of the cafe...
Product is good though
10 februari 2025
Svar från Buy Insulation
Thank you for your feedback. We’re sorry for any confusion caused by our trading name and address details. Buy Insulation is indeed a trading name for our company, and while our signage may differ, we assure you that we are a legitimate business operating from the listed location.
We do our best to provide clear directions to customers, and we apologise if there was any misunderstanding. Your comments will help us improve how we guide customers in the future.
We're pleased to hear you were happy with the product and appreciate your recognition of its quality. If you need any further assistance, please don’t hesitate to get in touch.
Very straight forward dealing with this…
Very straight forward dealing with this company. Ordered good on the phone. They were very helpful and our order was delivered on time. We will definitely be using this company again.
11 februari 2025
Omdöme utan inbjudan
Svar från Buy Insulation
Thank you for your great feedback! We're pleased to hear you found dealing with us straightforward and helpful, and that your order was delivered on time. We look forward to assisting you again in the future!
Best regards
Buy Insulation Customer Care Team
Great service quick delivery Good price…
Great service quick delivery Good price and product
1 februari 2025
Omdöme utan inbjudan
Svar från Buy Insulation
Thank you for your feedback! We're glad you’re happy with our service, delivery, price, and product.
Best regards
Buy Insulation Customer Care Team
Excellent service
Excellent service. Quick delivery . Good quality insulation boards received . highly recommended
22 januari 2025
Omdöme utan inbjudan
Svar från Buy Insulation
Thank you for your wonderful feedback! We're delighted to hear you’re happy with our service, delivery, and quality insulation boards. We truly appreciate your recommendation!
Best regards
Buy Insulation Customer Care Team
Great service and a very good price for…
Great service and a very good price for the pipe insulation i purchased.
4 februari 2025
Omdöme utan inbjudan
Svar från Buy Insulation
Thank you for your feedback! We're glad you’re happy with our service and pricing on the pipe insulation. We appreciate your support!
Best regards
Buy Insulation Customer Care Team
Fast delivery
Fast delivery, quick response rate and very helpful when making enquiries over the phone.
3 februari 2025
Svar från Buy Insulation
Thank you for your kind words! We're pleased to hear you had a fast delivery and found our team helpful and responsive. We truly appreciate your feedback!
Best regards
Buy Insulation Customer Care Team
Svar från Buy Insulation
Thanks for your great feedback! We're glad you found ordering easy and delivery super fast. We really appreciate your recommendation!
Best regards
Buy Insulation Customer Care Team
Good experience
It was a straight forward easy experience ordering with these guys. Items came earlier than expected in good condition. Will definitely use them again
30 januari 2025
Svar från Buy Insulation
Thank you, Mohammed, for your positive 5 star review.
We are pleased to hear your order arrived earlier than expected and everything was in good condition. We look forward to serving you again soon.
Best wishes,
Buy Insulation Customer Care team
Quick service at a good price
27 januari 2025
Svar från Buy Insulation
Thank you David for leaving your feedback and giving us 5 stars.
We are delighted you found our service quick and our prices competitive. If you need anything in future, we will be happy to help.
All the best,
Buy Insulation Customer Care team
Good quality product fast delivery good…
Good quality product fast delivery good communication!
13 januari 2025
Svar från Buy Insulation
It is great to hear you had such a positive experience with us James.
We are pleased you were happy with the quality of your order, the speed of delivery and our communication. If there is anything we can do for you in the future, please get in touch.
Best regards,
Buy Insulation Customer Care team
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