Santander UK Omdömen 

Don't waste your time if you have a business that does a lot of online payments, this bank is not equipped for it, I have to call them almost every day to get payments authorised,

A big bank with a small mind for business is how I would describe them, awful service

What on earth is wrong with your online banking?! I am always paying invoices online as I have a business account with you and in the last few months every time you go to do a bacs transfer and after you go through the whole flipping process, a screen pops up saying 'online banking not available at the moment' its the most annoying thing ever! I have spent the last 3 hours logging on and off and retrying, then randomly a payment will work, it never used to do this, I have been banking with you for 8 years and it was always fine but in the last 6 months it's terrible. Please fix this and make sure your online payment system works EVERY time!

I just lost 2 hours of my life on 3 different phone calls to Santander for having the cheek to try and transfer money out of my own Santander business account to one of my other business accounts. Complete shambles. Their online & mobile banking is 5-10 years behind their competitors. When you have to phone up the staff are beyond a joke. Accounts are getting closed, sick of my payments getting blocked. Impossible to run a business when Santander is your bank

This is the worst bank iv had to deal with please do not open a business account with bank

Santander has taken more than one month to refund a direct debit charge that was completely unauthorised and against the Direct Debit guarantee instructions! They have issued two letters saying they are investigating and only today have credited our account without apology or explanation for their mistake. Is this their interpretation of the immediate repayment as in the guarantee? If we had owed the bank they would have made a daily charge for money owing.

i opened a business account after speaking with Santander they advised me on the account .7years later they reviewed the account and said i had opened the wrong account .i have a private account with them and was told i could change to a business account.After 2 hours they made an telephone appointment for 2 weeks this they never called i called again and made another this one never came through on the third time it was made in Altrincham branch (we are now 7 to 8 weeks on ) 2 days before the said appointment i am called from the branch saying she can not do business banking.So i made another appointment on this occasion i was called but 2 hours earlier than the appointment on answering the phone the lady said she was finishing but she would speak with me ,this became farcical as she did not have the time or inclination to open the account (not listening to anything regarding my business).so after 38 years with a private account and 7 years with a very healthy business account i must say your service is an utter disgrace regards wayne

Time wasters!!!!
Waited couple of weeks for a telephone appointment to open a business curent account with Santander UK to use for purchasing a property with a newly formed limited company and they said that the company needs to own the property already in order to qualify for a bank account. That doesn't make sense. So what you suppose to do? Are they suggesting to use a personal current account? They are so incompetent!!!

Told my wife’s debit card may not have worked due to exceeding a bank limit. The employee then said she was unable to tell us what the limit for contactless payments is! Service at this bank has dropped alarmingly recently .

Ignore the one star reviews. I can’t understand what everyone is complaining about. We’ve been with Santander for 12 years and it’s really reliable. We are a limited company and we wouldn’t tolerate any poor service.

This bank is absolutely shocking for businesses. We have had a well run account for a business for 5 years and have started a new business with all the same director/staff contacts involved. We completed new account forms in early December 2022 and still at 13th April 2023 we do not have any accounts opened for the new co. And even worse than this we have had no emails from them about it and we have had to constantly chase for any updates - of which there are none. I strongly advise you to go elsewhere as this bank do not deserve your custom. Out of desperation we have opened an account with Nat West and it took about 10 days from beginning to end! If I could give less than 1 star I would. As an update it's now 9th May and still no Santander accounts!!

Santander closed my business account forcing me to have to prematurely close my limited company. There was no reason provided. I called the help desk and waited a substantial time to speak with an advisor and was told they do not require to provide a reason.

My account has been in credit for 5 years with no issues. I am still now waiting over 1 month for the balancing check and final statement to be sent for my accountant and had to call the support desk twice about the issue, still the balancing check or statement has not been received. Santander you have caused a great deal of stress and worry. Where is my balancing check.? I will have to resort to reporting this matter to the FCA and ombudsman if not resolved ASAP. Why is the service quality so poor for Business banking? , the Santander help desk is not adequately manned with unacceptably long wait times for a 'business bank'.

Just the worst bank ever for customer service. Avoid!

I recently had to defer my December mortgage payment as I was awaiting other funds to be credited to my bank. Santander lady I spoke to was really helpful (I was quite upset at the time as I’d never paid late before and I was under a fair bit of stress due to bereavement). She delayed my payment for 2 weeks without me incurring any charges or any affect on my credit file. They set up an automatic text to remind me to pay on the agreed date - very useful when you have brain fog!
They set up the new direct debit for me after I cancelled it, but unfortunately it didn’t take January’s payment. I only realised a few days ago when I got a text. I called Santander who explained what was wrong. Yesterday I got a call from a lovely lady from complaints (Sally I think) as my problem had been registered. She apologised profusely for what was really quite a minor thing and easily rectified, and I have been credited £50 as a gesture of goodwill!

As I’d just had a not very rewarding hour on the phone unsuccessfully trying to get a refund from my energy supplier (who owe me hundreds) it really did lift my mood and brighten my day. Thank you Santander! People often only leave reviews when they are unhappy so I hope this redresses the balance a little. 😊

Santander randomly closed my business account and decided to send me the outstanding balance as a cheque even though i have never been in the red .
As i had a business linked to this account it made life extremely difficult .
I would never use this bank again as they didnt even have the decency to call me and let me know !

This is by far the worst bank I have ever had the misfortune of dealing with.
I've been stuck with Santander for three years after the RBS Switch, admittedly we received Payment incentives to move but in all honesty if I had my time again with the hassle of switching followed by the level of Service from Santander I would never have moved.
This is a diabolical Bank for Businesses.
No App if your Corporate, you can use your phone to authorise sign in's but only for one account, any other accounts and your stuck with ridiculous Security Tokens to authorise access online that is so backwards its untrue. (What year are we in?)
They've froze Business Accounts meaning we couldn't pay staff, they've refused payments from Customers because Business names don't match exactly even though they have the Business and Trading names assigned to the Accounts, its even happened when being paid from other Santander Accounts.
They've delayed Paperwork meaning property sales have almost fallen through, they've took Loan payments when the Loan has been paid off the list goes on!
Avoid at all Costs dreadful Bank that needs major changes or even taking over. I certainly will not be staying around to find out if they ever improve.

Don't contact Santander's complaints department. They'll just complain that you've done something wrong and make you feel bad.

I have been a Santander customer for 6 years now and if I had known about how difficult all their internal processes were I would have not chosen them. I work with 5 Banks nationally and internationally, it is shocking the time it takes to do simple things, ie: Adding a VIEW ONLY user to our accounts has taken 2 months, and by calling them to chase up on the matter just found out that remote workers are not able to be added to the account, therefore our account team is blocked out. (the process of course by post not digital) I would suggest checking their Business app feedback at the Apple Store. Very disappointed customer will move out asap.

We switched our ISAs to Santander from a Building Society. Although we initially visited the Waterlooville branch for advice and help, we arranged the transfers entirely online via Santander app. The application was done on Wednesday 26th October and were amazed that the transfer completed this morning. Already showing on the app, amazing. Branch staff were most helpful and obviously the Building Society responded quickly but we were told to expect the process to take up to 15 days. The Santander app is probably the best in our experience, very few bugs and glitches; very easy to use.
Santander have also generously given us double cashback (4%)on our energy bills for September and October. It's clear that there are very many negative or neutral reviews on Trustpilot but we have to give our opinions on their service for current accounts and savings, excellent service all round. Maybe others have difficult mortgage or insurance experiences but this does apply to us. As many people use Santander for current accounts and savings, we cannot understand why there are not more positive reviews. My wife and I are happy customers of Santander and have not been encouraged by Santander to give them a 5 Star review; for our part, they deserve it.

If I could score 0.5 I would!
Absolutely diabolical customer service! Due to complete on our property purchase today and Santander has decided to pull our file for an audit!
This isn't the half of the issues we've had with Santander mortgages and "head office!"
We have had nothing but trouble with the incompetence of multiple people so-called doing their job! Communication is the worst I've ever seen in my life (and I work for the NHS)! A huge complaint has already been raised because of 4 weeks of sheer incompetence. Then today adds the icing to the cake! We literally have just days left before our offer expires. We have days before we are homeless with a 13 year old despite being reassured time and time again over the last week that our funds will be released on the day of request or at the most 24hrs. We have been advised numerous times, by our complaint caseworker Ellie and a colleague of hers Michelle, that our case has been marked as a priority for funds to be released! I mean they've even paid us £100 compensation directly for their disgraceful handling of our case since August 22nd with multiple meaningless apologies. We were willing to give them the benefit of the doubt having never used them before. BIG MISTAKE!
Then BANG, they land us with this "head office audit," at the final hour today with nobody who can advise how long this will take and noway to chase this up? Really? So our case isn't the priority your incompetent employees assured us it was.
The ombudsman will be hearing about every single last issue we've had with Santander and every employee will be named and shamed (all 3-4 sides of A4 paper)!
I wonder how many of their incompetent employees or gross, greedy shareholders would put up with what we've been handed today? Oh yeah, that's right NONE!!
SERIOUSLY, run like Santander have the plague if anyone recommends them to you!! Do not touch them because it won't end well! Our dream is quickly turning into a nightmare and we are resigning ourselves to losing a house we've chosen to purchase all because of this unethical company.

Our mortgage advisor, who is completely independent, has today commented that she will never recommend Santander to anyone after what they've done to us since 22nd August.

We are now at very real risk of being homeless and our purchase falling through!
Bravo Santander. Pat yourselves on the back!

very bad service from Santander they closed my account without any clear information