Santander UK Omdömen 

This is about the Corporate division of Santander Bank - not the consumer and not the small business divisions.
Santander were fined £107 million for poor fraud prevention. Their solution? Outsource a hopelessly incomplete Know Your Customer process to an external entity (KPMG) which has the right to block access to your account. Their process has acknowledged IT process errors (admitted by the Bank) and yet they continue to send threatening letters to try to bully us to something we already have complied with. And apparently 40 years isn't enough time to Know Your Customer? Our complaints upheld but the threats continue. Utterly shocking customer management.

Terrible customer service. Avoid at all costs.

So frustrating that the new business app does not allow payments to be made from personal accounts linked to it. Nor can you pay anyone you haven't paid before. This is such a backward step from the previous app. Very dissatisfied customer.

As a customer of Santander's for over 20 years, I am now being coerced into online banking.
I'm ok with mobile banking but this is where Santander's let themselves down.
Their older system of passwords and numbers, whilst slow at least enabled you to operate your account without having to hang on for ages.
Their new"my voice is my password" never works and now you just have to hang on the line until someone becomes available, usually 10 to 15 minutes of your life wasted.
I expect someone was paid a lot of money to make software that doesn't work for the customer.
I feel they are trying to get everyone to sign up to online banking so they can then close local branches, stating they no longer have the footfall to warrant a premises.
Please Santander's, get a system that works for customers and makes life easier not more frustrating and stressful.

Absolutely the worst business bank app. You cannot even perform basic actions like setting up and making payments, which is essential in the digital world, especially when they're closing so many branches. Sort it out Santander, you're new business banking app is pathetic !!!

Very dissatisfied with branch, very unhelpful staff. Told no appointments available for the rest of the year. Takes too long to open account in branch and can’t tie staff up for the time needed. Told to go away and open on line or the telephone. Clearly did not want to help at all

The app doesn't work. My available balance hasn't changed since Monday but the transactions are showing money has gone in and out since then. I have no idea how much money I currently have available to spend. I called Santander and asked to make a complaint they said somebody would ring me back and obviously no one has done so.
There's a good reason why it's got such a poor rating on trustpilot, it isn't fit for purpose.

Tried to make a transfer today, now locked out of my account for 2 days. Not the biggest transfer in the world just under 8K got a 1 time passcode sent to my phone. Woman in fraud team could not unlock the account even after I went through additional security very inconvenient.

Asked to raise a complaint only to be put into a telephonic abyss with not answer. That old chesnut…..

Business account cannot be relied on to give me access to my money when I need it.

Constantly logs me out without any apparent reason.
I have tried Google, Edge on laptop and android phone all have this same issue. After many attempts I can eventually complete my transactions but not without a great deal of stress.

Most concerning this is an ongoing issue (months). Based on my experience I would definitely not recommend a business account with Santander.

Terrible out dated app. Rude staff in call centre. No way of paying a cheque in using the App.

Struggling to open a new Fixed Deposit account with #SantanderUK for my mother-in-law. Continuous tech errors online and the support line is unresponsive (Dead line). Visited a local branch, but they can't assist without an appointment - earliest slot in late Nov. Reason? Due to Christmas being around the corner!!! Is it just me, or do this bank make it this challenging to hold onto accounts with minimal interest? 🤔 #CustomerService

Woman rude and snotty on the phone, whilst setting up the business account- with zero customer service skills this left me with little hope.
I’ve kept my money, and gone elsewhere.

Although the electronic side of the bank works ok if you need to actually speak to a person the call centre service is absolutely appalling - no one knows what they're doing and you get passed round many different people all of whom can't help you

Please avoid using, go elsewhere. Terrible experience and haven't even been able to access my own money to run my business for months now.
Recently purchased a business which included transfering the business bank account with it. Application has been going on for months with no update. I have had to chase and chase daily for updates being told one day it's completed and I'll get a letter in the post by the end of the week as confirmation, the next day that the case is still in their work back log and that they are "fast tracking it" load of bull. Despite being the business owner since the 5th of July I Haven't been able to access my account or money atall and still waiting for updates after multiple times being told "expect a letter by the time end of the week" being fobbed off to the complaints team who didn't call me back and then after complaining again I was told they were short staffed so hadn't been able to deal with my complaint yet. The previous business owner also lodged a complaint after her personal information was lost and she was asked to resubmit her identification documents after 3 weeks. I haven't been able to purchase equipment and medical supplies, pay invoices etc. Ruining our reputation and good name.

Please please stay clear, they have very poor service, in their own words "are short staffed" and if you want to run a business and access your money, good luck banking with them.

The second this account is in my name we are transferring to another business bank account elsewhere.

Terrible, Terrible Terrible Bank!!!

If you need a Business Account, Trust me......go elsewhere. Hopeless service, outdated, expensive and usually doesn't work. I am currently on a 30 minute hold for the Fraud Line as they have just declined an Invoice Payment I was doing from my own account AND they have locked me out of my account whilst they fail to answer.

Simple question: Santander, if you don't trust your own security that allows me into my account to make payments, what is the point in having it and why should I trust you?

A dinosaur in a digital world.......I wish I had never started with them 12 years ago.

Update........when this happened, Santander told me they were very concerned and would be in touch to go through the problems in order to improve.......and surprise surprise, 4 months later, no call from them and no contact. Terrible bank!

Before having a business account I was using a second Santander personal account. Now I’m using the business app, it is totally inadequate compared to using the personal app. I can’t change the reference number when paying someone so I’m going to have to find a computer to add a new payee. You can’t see all of the information on any of your transactions. It looks old and outdated compared to the personal app. There’s nothing convenient about the business app. I still have the personal app for all of my other Santander accounts because I prefer to use that one.

I’ve marked the app as a three because it seem you can’t sort your payees by alphabetical order. You end up having to scroll through a random order of names to find a payee. Other apps for other banks seem to be more open to allowing you to search payees. Santander doesn’t.

Having been a personal customer for many years, I assumed the business side would be as competent- not so! The initial chat is all very chatty and glossy. However - trying to get bank cards through is difficult - initial card I got was a cash card which I didn’t need - I did check on this twice Likewise I had to chase the debit card twice which is effective the efficiency of admin for my business. Not impressed at all

Simply asked via phone banking to add my partner (wife) to my business account as an equal partner.
I have cancer, a year or two to live. I want my partner to have equal access/rights to the account so that if im dead she can sort everything out and access money etc without needing probate.
Followed instructions nice lady gave me on line. Filled form in, sent loads of identification.
But no. Cant be done unless i close account and open new one as a full business partnership.
So i will close account and open new local one.
Loved the online banking, it worked great.
Goodbye
Miles

The iPhone app for Santander Business is really bad.
a) You can’t make payments to anyone you haven’t paid before.
b) your existing payees are listed not alphabetically, but in the date they were last paid - with the most recent (likely to be your most frequent) at the end of the list, so you have to scroll through pages and pages of the list to find the one you want.
Most of the rest of my experience with Santander Business has been acceptable.