Santander UK Omdömen 

Terrible customer service. Called in to Folkestone branch only for manageress Stephanie to refuse to provide a two page print out, something I've had no problem with before. Apparently they can refuse to serve a Business customer, nice!! only been with them for 20 years or so. Time to move banks. BEWARE!!!!!!! if you have a business account branches may choose not to serve you. Looked on trust pilot couldn't believe how many bad reviews this bank has, perhaps they just don't care about customer service anymore.

The worst service I have ever had. This bank support is terrible. They will speak with you polite, but never help you. They will spend your time but never resolve your problem.
I Paid for Flight Tickets paid by Santander Credit Card, the payment was taken by the Supplier in two Chunks too a few months to resolve and finally got the refunds in March , In May 2024 receive a letter saying they will charge back part of the payment as we have used the Tickets and if you are unhappy withj how we've handled your claim, details of our compaints can be found at
santander co uk personal support customer-support how-to-complain
but no option as to how to proceed with the complaint. and this is after visiting the Branch for teh second time, the branch staff were good, helpful and they were frustrated by the Fraud team response who choose to believe the Fraudsters and not own Customer

The worst service I have ever had. This bank support is terrible. They will speak with you polite, but never help you. They will spend your time but never resolve your problem.

Would not recommend Santander buisness banking.

Our business, established nearly 30 years with a healthy revenue, applied for a corporate account nearly 3 weeks ago.
To date, we have received NO communication from their onboarding team.
Totally unprofessional, unreliable & unresponsive!

NEVER AGAIN!!

Our business will now look elsewhere.

Really poor, have experienced lockout from the account when trying to do international payments (that can be up to 48 hours) and they make no effort to fix it quicker regardless of circumstance,

Came in the store at 8 am and still there was a massive line outside, they need more staff in there

I have given Santander 1 star because I can't give it zero! I used Santander, Cheapside, London atm to withdraw3 £400 on 8th April. The money was not dispensed although I was issued a receipt. Luckily I have a witness to this fact. It is now the 16th and my money has not been refunded to my account and I can get no answers to what is happening to it. All I am told is that I have to wait until the 25th someone will write to me. This is a great example of the British banking system!Good luck to everyone who thinks a cashless society is a good move!!!

I have written to Santander about being logged out of my business account every minute. "We're sorry Online Banking is not available at the moment. We are working to fix the problem" Like hell you are! It happens over and over again. I am continually logging in and I can't run a business like this. You have answered my written complaint but you are totally in denial. How can this possible be my fault when it is your stupid message! Morons!!

No answer after 10 minutes of waiting, just endless recordings, even on business accounts with a registered number.

this bank is appalling - they ask you to call to "give information about your account" - the phone goes unanswered for more than an hour...then they block your account because you havent provided information..i travelled to a branch and tried to give the information there but that did nothing to prevent them blocking my account WARNING - have another bank account set up for when you decide to ditch Santander that way your bills etc will continue to be paid

dont bother complaining ... no one cares

My husband John received an email regarding his business account saying we need to call to give them more info due to new legislation.He called the main number as it looked like a spam, and had no part numbers on it of any of our personal details, the advisor on the general line said the number was one of Santanders, they transferred him to the correct department. After nearly an hour on hold my husband had to stop. Today he tried calling the number from the email as he had been told it was correct, no answer after over 30 mins..He then tried the normal santander number again twice, and was put through again, even though he said he did not want to be left hanging on, one advisor said the department we needed was only small. Two members of staff said they couldnt contact the relevant department themselves to ring us back. A complaint has been logged by the final member of staff as our account has been threatened with restrictions if we dont provide the information they need, no one seems able to give us this information except this small team, which sounds to be too small to deal with whatever they are supposed to be doing.

received a text saying I need to call to give them more info. Called main number to check legit and they said it was, they transferred me to the correct department, after nearly an hour on hold I was cut off. I then tried calling the number from the txt as had been told it was correct. After another hr a lady answered, then cut me off. No call back. I then tried the chat on the website. It said I was connected to 'Lynn'... after 5 mins of messaging, no reply.

If my account is restricted when it says it will be on the text, due to Santander's incompetence, I'm moving my business elswhere

thank you santander.
in store customer service is great.

I've been with Santander for my business since 2016 and things seem have gotten worse. At first, I had a business adviser, but then they left, then the next left and now I haven't had one since 2019. They don't contact you for anything positive or to provide assistance. I have been trying to close some accounts for the past 4 months, after going from being a sole trader to a limited co, but because my old business partner died suddenly, the process has been excruciating! Those accounts still aren't closed. And now we are trying to modernise our accounts onto Xero and find that we cannot download our statements in anything other than PDF format. Santander have obviously not stayed up to date with more modern accounting practices. I think it is time to shop around for a new bank, as much as I hate to move banks. They obviously don't care about small businesses

Useless bank. Block every single month. Do not waste your time.

Locked us out of our account due to paperwork mistake. The team dealing with it are unavailable to talk to us or customer service it seems. Told it would take 20 minutes or 48 hours to get us back in - thought at least that means it will be back by Friday. Still not in by 10pm Friday evening. All direct debits and bacs blocked. Can't pay the staff. No-one can tell us if the payments blocked will go through automatically or have to be reset up. Absolutely shocking service for business. Who has a department that cannot even be contacted internally. Santander really doesn't show any interest in it's customers

Block almost every payment for "fraud"Shocking customer service. They are responsible for so much time wasted and frustration I cannot tell you.

Really awful service for companies!!!! Santander have a 'know your customer' system that does not work, and they keep threatening to block our account. No way to talk to a human who knows what they want. Waste of time, my advice is DON'T USE THIS BANK.

For no apparent reason blocked my accounts, all of them as they a linked to the same login. Business and personal. Asked me to supply documents for a large sale I made. I have no access to any statements, not to online login or the app. It's been weeks, and every time I call Santander I'm given a different answer and nobody is ever contacting me back. I have been with the bank for years and never had issues, but now, it's like it was substituted by an AI-driven absurdity. The answers I get from CS contradict the previous one.

I would like to say a BIG thank you to Alan Di Bella for trouble shooting the conundrunm I had with a business account where I was blocked for some unknow reason. Whilst I wish santander had written to me about this, it was nevertheless sorted easily by Alan. I would also like to thank James Canning online assistant and the lady who fronts the santander branch in Woking for their helpfulness with our business account. A signatory passed away last August and we are still trying to work out how to proceed with payments! Aside from the helpfulness I have received I must say santander pays the best rate on savings account .... hat off and thank you very much.