My order with the extra charge for 24-hour delivery was never dispatched. I contacted them by email and via live chat, but was completely ignored. Eventually, they refunded my money. Very unprofession... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Order not received, no replies to emails requesting update. 18 days since order and nothing received. Tracking number not tracking. Emailed x2 but no response on either ocassion. Tried live chat o... Se mer
Avoid. Purchased £110 shoes as a gift, they arrived as if they had been used as a football for the past year. Box was beyond unacceptable as a gift. Returned promptly, refunded promptly in fai... Se mer
My first visit to the Burrows & Hare shop was helped by the friendly staff who made browsing the range of clothes and accessories worth the visit to Oxford on it's own. I didn't find the trousers I... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Burrows & Hare, men's lifestyle and grooming for a new generation of discerning gentleman. Our vision for every item, is that it be beautifully crafted, built to last and live organically with those who wear it and within its environment.At Burrows & Hare we believe in opting for a higher quality of product, made by skilled and talented people. Through classic styling, quality materials and meticulous finishing, each product becomes timeless, making it a modern classic. Overall, we align our lifestyle philosophy with "buy less but buy better quality goods" it strives towards reducing waste, pollution and misconduct against labour force. Be it in a small way, it honours the craft and product itself.
Kontaktuppgifter
Westgate Shopping Centre, , OX1 1TR, Oxford, Storbritannien
- 01865203344
- customerservice@burrowsandhare.co.uk
- burrowsandhare.co.uk
2,3
Dålig
235 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The product was great and when I…
The product was great and when I emailed customer service about a question they answered quickly.
10 december 2021
Great Products and Company
Great products! Shipping time is manageable and the prices are reasonable for the quality. I highly recommend this retailer and their products!
9 december 2021
Riverside waxed lunch sack
Such a great high quality product from my local brothers in oxford, can not believe the amazing finish and product i now have for my scotch eggs, beer, and sandwiches. Carry on the good work people.
8 december 2021
Still waiting for my items to arrive
Still waiting for my items to arrive, why use Hermes one the worst delivery companies ever
8 december 2021
Excellent customer service and so…
Excellent customer service and so polite and helpful. Love this shop
3 december 2021
Poor
I ordered and paid then you decided the items were out of stock - not good!
Please stop asking me to review items I haven’t received.
29 november 2021
Fantastic gear and helpful advice!
28 november 2021
Burrows and Hare were great
Burrows and Hare were great, had a hard to find item in stock at a good price and sent the delivery really quickly. Would recommend!
20 november 2021
I am been asked to review an order I…
I am been asked to review an order I haven’t had yet
12 november 2021
Fabulous offering and terrific service
Fabulous offering and terrific service. Item arrived promptly and well packaged.
Highly recommended.
7 november 2021
Fantastic fox flannel trousers
Fantastic fox flannel trousers, good fit & quick delivery.
5 november 2021
Excellent service
Excellent service. Really pleased with my purchase. Arrived day after I ordered. Brought as an additional Christmas present for my husband.
29 oktober 2021
Oxfords hidden secret
The staff are always polite, welcoming and highly knowledgeable on all the excellent stock in-store, designs, potions, etc. The clothing range has to be the best in the city for sustainability! Gorgeous fabrics.
29 oktober 2021
First class service
First class service. Ordered one day arrived the next and it was free postage. What more could one ask for.
24 oktober 2021
Fab service and products
18 oktober 2021
I purchased as a gift and customer…
I purchased as a gift and customer service were super friendly and accomodating to my requests.
14 oktober 2021
Not super satisfied with the service
Not super satisfied with the service. I ordered early on a Friday morning and got a call on Tuesday the following week to say the item I ordered was actually damaged and couldn't be dispatched. It shouldn't take almost 4 business days to communicate this to a customer. In contrast, my items ordered on Mr Porter at the same time were in my hand on Monday...
A bit disappointing really. Also, it would be better if the 'sold out' items were removed from the website, as it is quite annoying browsing through a list of nice items that you can no longer buy (or are actually damaged and cannot be purchased)! Do you also keep photos in your physical store of sold out items so that customers can feel the frustration of not being able to buy something they like?!
Kind of amateur hour for a supposedly upmarket boutique.
13 oktober 2021
Great quality and service
Great quality items and great customer service. I’ve purchased several items from Burrows & Hare both for myself and others and have never been disappointed. Great quality and selection. The shop is beautiful and online delivery is quick. Highly recommend.
13 oktober 2021
No complaints
12 oktober 2021
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