Excellent service, very easy to order, well packaged and prompt delivery. My dog has pancreatitis and been put on a low fat diet. Therefore I’ve had to change her usual kibble with the weight contro... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It is easy to place an order and my 'girl's' kibble is delivered on time. Aileen provides good customer service. I have 5 Labradors who enthusiastically eat their kibble. They are healthy with shiny... Se mer
Always friendly and prompt service. I just had a delay on my deluvery this time - hopefully now resolved with Steve’s help. I find the subscription management system a bit difficult to manage if I w... Se mer
Absolutely LOVE Burns! My dog was on another popular dog food brand, he was over excited, completely unrelaxed, barked a lot and quite honestly was a bit off his rocker! My lovely groomer recommende... Se mer
Företagsinformation
Om Burns Pet Nutrition
Skrivet av företaget
Natural Nutrition for Heathy Pets
Established in 1993, Burns Pet Nutrition paved the way for healthy pet food with simple, wholesome and hypoallergenic recipes developed by a vet.
Burns was named Britain’s Favourite dog food in Which Consumer Poll 2022, and worked out as the cheapest to feed too!
The delicious, award-winning recipes are designed to meet pets’ needs instead of exceeding them. In 2022, vet and founder, John Burns was awarded an MBE for his impact on pet nutrition in Britain and his charity work in West Wales.
Burns has sold over 3 billion bowls to date and proudly funds community projects since 2006.
Fast forward to today, Burns still supports as many shelters, charities and community projects as possible. As part of the Assisi Pet Care Group, Burns carries on their philosophy of using wholesome and sustainable ingredients to create the award-winning food that pets love.
Visit our website! SHOP DOG FOOD SHOP CAT FOOD FREE NUTRITION HELPLINENeed Nutritional Advice?
Skrivet av företaget
- Free Burns Nutrition Helpline!
- Our friendly and knowledgeable team of nutritionists give bespoke free advice and support to pet owners, stockists and veterinary nurses and vets. We can be contacted via email, Live Chat or telephone during office hours. Call us : 0800 083 6696 Monday – Friday, 8am – 5pm. Email us: Info@burnspet.co.uk Connect with us via Live Chat: For an instant response to your query Monday – Friday, 8am – 5pm
You love them we feed them!
Tail-Waggingly Tasty!
Our furry customers love our food!
However if something isn't 100% pawfect, our lovely Customer Service team will always go the extra mile to make it right.
Kontaktuppgifter
Storbritannien
- 0800 0836696
- info@burnspet.co.uk
- burnspet.co.uk
4,7
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 43 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Replacement of product
Emailed them about poor quality of a bag of food.
Got immediate response - apology and replacement bag sent within a couple of days.
Excellent service.
Thank you
5 februari 2026
Great all round service …
Easy to order from my account with Burns. Burns send email updates so you know when to expect your pets parcel.
Prompt delivery.
Great service!
12 februari 2026
Brilliant customer service
There was a small issue with my order however this was quickly resolved by Vicky. She has restored my faith in excellent customer service. Thank you.
11 februari 2026
Good food that my dogs love
Good food that my dogs love. Easy to order and easy to amend the order when needed. Great delivery service.
11 februari 2026
Great Customer Service
The email exchange with your nutritionists was very welcome and confirmed my decision to change to your dog food was the best option for my dogs.
The delivery. of my first order was very quick and efficient.
10 februari 2026
Great product, lousy customer service
Great product, lousy customer service. Won't be using again.
15 augusti 2025
Excellent products and efficient…
Excellent products and efficient delivery, reasonable prices
7 februari 2026
No better recommendation We always fed our gorgeous Border…
We always fed our gorgeous Border Collie firstly dry only and latterly giving him a mixture of soft and dry as he got older, he was always keen to eat so think there is no better recommendation living to the ripe old age of 15 thank you Mr Burns
25 mars 2025
Excellent service and my dog looks and…
Excellent service and my dog looks and works well on burns active.
26 januari 2026
Excellent product for our bulldog but…
Excellent product for our bulldog but the boxes are now not strong enough to contain the packets inside. None were obviously damaged but could have been.
4 februari 2026
Order arrived promptly
As usual the food that I ordered came on time and was in good condition thank you.
1 februari 2026
Great dog food
Bought Alert Assistance as he's a working breed and has trouble maintaining energy and a healthy weight - this food works a treat, and he loves it.
24 januari 2026
Brilliant company
Brilliant company, very helpful at all times, food is great and dogs do well from eating it
21 januari 2026
always helpfull nothing is to much…
always helpfull nothing is to much trouble they taktime to talk to you and give advice
21 januari 2026
Excellent company with excellent food…
Excellent company with excellent food very quick delivery
28 januari 2026
Prompt delivery.
Prompt delivery.
Website easy to navigate.
Dog likes the small dog mixer. Clears her dish
20 januari 2026
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