Bunk Campers - Dublin Omdömen 440

Me han estafado 400€, 30 dias despues de realizar el check-out. me envian una factura de daños en el interior que no me comunican durante las casi 3 horas que me tienen esperando para revisar durante la entrega y concluir que todo esta ok. tampoco me envian el contrato de check-out que firmo en la tablet del empleado que la revisa, en el que se indica que todo esta bien. ahora me pongo en contacto con ellos y no me contestan. pero si me han hurtado los 400€ utilizando sin mi consentimiento la tarjeta de credito con la que hice el pago del alquiler.

Very happy with our campervan trip trough Ireland, Bunkcampers was super helpful with early pickup since our flight got moved to a earlier time.

Definitely recommend it, we will be using Bunkcampers again in the future.

Just a heads up, you need to have your license for at least 2 years as of the pick-up date. We did not realise so not everyone in our party was allowed to drive.

I also recommend getting the value pack, everything included makes it even more comfortable and makes the drop-off easy and smooth.

Our camper fitted 6 adults comfortably. We had everything we needed for our trip, lots of helpful info and the camper was comfortable to drive.

My wife and I arranged a rental agreement with Bunk Campers many months prior to our pick-up date of 9/26/25. We were told that the pick-up time-frame was between 1430 and 1630. We were to let the branch know what time roughly we were planning on coming, and we let them know in advance that we would be coming around 1430-1500. We finished with our Guinness Storehouse tour and headed straight to the pick-up location around 1430. After filling out some final paperwork, we were told to take a seat in the garage waiting area until we were called for our informative walk-through/around of our van.

We waited roughly an hour and half while we waited for the groups that were there ahead of us to get there vans. It wasn’t until we noticed that groups that came AFTER us were getting their vans before us that we began to question something may be up. After nudging from my wife, I decided to speak with one of the staff to see what was going on. He informed us that our van was not even on-site and that they found out around 1230 that the van needed an oil change. My wife and I were visibly upset by this information because it was a perfect day weather-wise in Ireland (which we found to be a rarity as we did not see nice weather like that for the remainder of our trip) and my wife had put together a strict itinerary in the preceding months that only allotted a max of 2 hours to pick up the van. Had there been some communication about the delay in getting the van beforehand (even a quick text or email), we could’ve shown up at the later end of the pick-up timeframe and gotten in all of our sight-seeing on our agenda. Because there was no communication about the delay until we were already there, we ended up not getting to a huge chunk of our Dublin itinerary which left my wife in tears. It was not until 1726 (just 4 minutes before the contract would have been null-and-void) that the van showed up on the premises. This meant that it was dark out by the time we got back into Dublin City centre and could not do any of the things we originally had planned.

The worst part of all was that there was absolutely zero accountability or compassion shown by any of the team members present that day on site. The main guy we dealt with (I cannot recall his name) even went as far to basically say “it is up to you if you let this ruin your vacation” to my wife that was visibly in tears. Never once did any of the team members apologize or admit to their lack of communication. They all just became defensive and aggressive saying things that only aggravated and upset us more. The lack of customer service coupled with losing around 3 and a half hours to the waiting room area (we didn’t leave the property until 1800) made for a terrible start to our time in Ireland. We understand that these things happen and it was not in any of the team members’ control that the van was not ready-to-go when we showed up, but it was ultimately in their control to communicate which they did not do in any capacity until prompted by us.

Ultimately, the van ended up running nice and being a good experience for us being new to camper-vans but the bad impression that the initial pick-up experience left outweighed the good aspects of the whole experience. We will never get that time in Ireland back and time is worth more than money. My wife and I are not very well-off and saved up for over a year to be able to take this trip, and my wife put so much time and energy into planning every detail so it was incredibly disheartening that we only got one morning and afternoon in Dublin.

Flat wheel, broken toilet and crack in rear wall due to faulty bike rack. Then they never returned security deposit. Never again.

Not enough explanations about camper
They give us without water to begin the travel

Easy check-in
Easy check out
Very friendly staff
But the most important is that the car was relatively new and in very good condition.
The only thing I can mention is that they don't have chemical disposal facilities in their branches and is difficult to organize a night drive to return the campervan.
Security deposit released at the end of the 28 days period
Overall good experience I recommend

It was great, in advance the team went with us through all we had to know and checked everything to make sure that possible damages are documented.
We had no problems at all, only some small parts like the feet to stabilize the table in its larger size. But as we only were two it was not important for us.
Drop-off was also absolutely uncomplicated. Can definitely image to hire a van from here again. 😊

An amazing experience! Certainly will be using camper vans for all my future travelling

Bunk campers review.
Excessive wait for van and poor hand over.
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We arrived at 1.45 to pick up our van,
We had to wait until 4pm before a rep was free.
The rep showed us around our van. I immediately pointed out this was not the van that was advertised as It was a 6 berth. It had a double bed and an elevated bed above in the back and a pop up roof to allow for 2 more people.
We ordered a van for only 2 people with only 1 bed.
Unfortunately he continued to waste our time for the next 20 minutes as he explained all the various controls.
I said I would not accept the van unless he removed the 2nd bed which was suspended above the lower bed.
There was barely 2 foot between the lower and upper beds leaving hardly any head room. There were additionally 2 ladders which weren't required.
He said there was nowhere to store the surplus bed so we had to keep it and the ladders.
Eventually I showed him a picture of the van we booked which clearly showed only one bed.
He went to see his manager and returned a few minutes later. He admitted he had shown us the wrong van and then drove away the wrong van and returned with the correct van. He had wasted 30 valuable minutes of our holiday. Additionally the correct van wasn't ready as it needed to be refuelled.
To make matters worse, he gave us the keys to the correct van without explaining any of the controls which turned out to be completely different to the first van.
We couldn't work out how to turn the fridge on so contacted the helpline. They had to do some research but came back with an answer. It took 3 hours to resolve.
Unfortunately we couldn't work out how the hot water or heating controls worked, but didn't want to waste more valuable time contacting the helpline so survived the holiday with no hot water for showers and no heating.
We used a kettle for hot water and had a basin wash rather than a shower, but this was very unsatisfactory.
But that's not all….
When we came to wash up on the first morning we discovered there was no equipment. We were missing a dish cloth, tea towel, toilet rolls, dustpan and brush.
Also the cereal bowls were pasta dishes big enough for 5 cereal portions. They were useless as cereal bowls.
The helpline said we could purchase anything missing and claim a refund.
I asked BC for an inventory and sure enough, we were missing the entire cleaning kit.
This was another oversight from the rep who gave us the van.
The van was great for our holiday and we had a fantastic holiday. It's just a shame the member of staff who showed us our van wasn't more vigilant when the van was allocated to us.
We didn't leave until after 5pm and 3 hours feels a very long time to wait for your van.
Additional comments
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The response below by Bunk Campers appears to refer to our subsequent booking on 23rd September when
We arrived at 1.00 after the earlier delay in April. And were on our way by 3pm. The review date is 22/4/25 but they have obviously looked at the data on our second booking in September. There was a much better
handover for the September holiday and we made sure everything was explained to us. Deepak was extremely helpful.

We had an amazing and an unforgettable experience, traveling all around Kerry.
I need to thanks Bunk Campers for giving me the chance to rent one of their campervan.
Also, the 2 people at the reception very friendly and full of answers to all of our questions.

I had my own car rental station in Germany with 80 cars and trucks and I know this business since 1991. When I am satisfied that means a lot. And I was/am very satisfied. Everything went great.

This is the 3rd time I’ve been asked for a Trust Pilot review for the same trip!

I have mixed feelings about our experience with Bunk Campers that I will detail here... 

First, the positive: The employees that we dealt with were kind and helpful and provided a good demonstration. The van itself was great and everything worked. They allowed us to be an hour later for drop-off (although I think 10am drop off is too early and 2pm pick up is too late considering the time it takes). 

However, there are a number of negatives that I felt really let the whole experience down and for the price we are paying for rental just does not seem acceptable. For a start, the pick up location in Dublin is woeful in a very busy industrial site, there was a steady stream of skip trucks trundling through when we were trying to unpack our car into the campervan; it's not really feasible to park your car beside or very near to the campervan for this. The campervan was not really clean and the sheets provided were quite old and worn - I should have brought my own. On pick up I did notice a musty smell and discovered when we were cleaning for drop off that this was coming from mould growing underneath the middle mattress section and dread to think we slept on that.

I think I had been expecting more when heading off on our campervan adventure, it just felt like an operation running on a shoestring budget but we had a good holiday.

The experience was incredible and the assurance about the personal was also great

Perfect services, helpful and friendly personnel, fast delivery and check. Totally recommend it

Very friendly and helpful service. Motorhome was well appointed and comfortable. May be helpful to be able to contact Dublin branch directly by phone.

Bunk made it easy for me a first timer to experience the camper van holiday, really enjoyed it and now have the bug to rent again or purchase

New vans great staff my only gripe is people arriving to pick up their campers at the same time could you not spread their arrivals times through out the day.

Quick check in and out. Easy and informative. The rv was in good clean working order