Brussels Airport Omdömen 

Of course, leave it to the Belgians to organize anything! Over the holidays, with the biggest influx of people, they’ve only got 4 of the 12 automatic passport machines working (why invest in technology if they can’t handle it in the first place??) and only 2 agents to deal with EU passports. Creating, of course, long queues, kids screaming etc even got the EU line which should in theory go really fast. Such incompetence is difficult to beat anywhere in the world….

As an EU citizen, I am ashamed that the immigration procedures at airport, in the city which is the seat of most EU institutions is so badly organised. I flew in from UK and had a connecting flight to another EU country. There were two booths open at the immigration (joint for EU and non-EU citizens) with one of them manned by a guy who spent considerable time playing with his phone. No priority lanes, no electronic gates. Some of the passengers would be processed for more than 15 minutes, completely blocking both booths. There was nobody one could talk to in case of a tight connection. Nobody who would help elderly or families with children. I used to be dismayed by some of the US immigration practices when landing to their airports. But even the worst experience there doesn't compare to what I've seen here.

Dear Belgian friends, don't you realise that you represent not just yourself but the whole of Europe. Is this really the impression about all of us you want to convey to the visitors? We all deserve better than that. Pull your act together!

Disgustingly long queue at immigration. Definitely won't be coming here again.

De bemanning/douaniers en dan nog niet te spreken over de security. Geen woorden voor jullie! Ongelooflijk hoe onmenselijk jullie zijn. Respect is ver te zoeken 1 ster is nog te veel! Maak het overzichtelijk en doe wat aan jullie medewerkers. Dit is geen airport te noemen

Belgisch systeem werkt niet!
Kom op tijd naar de luchthaven, maar zelfs 3u op voorhand is nog niet voldoende.
Passport controle deugt niet.
Reizen met kinderen is in andere landen altijd vlotter. Hier wordt je afgestraft.
In de jaren heen van kwaad naar erger.
Amateurs!!! Belgie gelieve te investeren in het juiste en niet enkel te besparen op de verkeerde dingen!
U hoeft alleen maar te kopieren van andere landen waar het wel werkt. Zelf niet iets qua systeem willen uitvinden. Daar zijn jullie niet slim genoeg voor

Avoid at all costs !! We spent 2 hours at immigration when both arriving and departing. We spent $0 in the airport as there was not time. A disaster for the EU !!!

Zeer slechte aanduiding bij aankomst.
Als passagier aankomende is het zeer slecht aangeduid hoe je tot de juiste plaats kan komen.
Als afhaler van de passagiers is het zeer slecht aangeduid waar zij aankomen

Extremely disappointing experience in an endless, painful and slow queue at passport control. Snails have moved faster. There are only 1 or 2 people attending the passport control desks. I am disgusted at this ridiculous airport. It would be quicker to have died and been reborn as an item after the passport control area, than to have been in this queue. 0 stars.

literally the worst airport ever. every time i come here the staff is rude, not attentive and there is always some sort of issue with delays.

Slowest immigration check. Longest queue. No signs where you find your luggage.

Stood in a que for over an hour just trying to get through, no e gates no speed or urgency

My experience at Brussels Airport was nothing short of shocking. What should have been a routine transit turned into an encounter filled with racial profiling, unnecessary escalation, and blatant misuse of authority by certain members of security and police.

As an African traveller, I was singled out, spoken to rudely, and treated with suspicion for no valid reason. Security personnel acted as though the “power” they believe they hold gave them license to intimidate and belittle. Their behaviour was unprofessional, disrespectful, and completely uncalled for.

One of the most absurd incidents was their claim that they needed to throw away drinks bought from a duty-free shop in Africa. Isn’t the entire point of duty-free that it’s internationally recognized? Or do they believe Africa isn’t part of the same system?
Is Africa not a signatory to the Geneva Convention like other nations?
Is Africa not a member of the United Nations?

The implication was insulting — as if duty-free goods from African airports are somehow invalid or inferior.

The escalation, rudeness, and aggressive attitude displayed were completely unnecessary and left a lasting negative impression. For travellers, especially Black and African travellers, this environment does not feel safe, fair, or welcoming.

My advice?

If you can avoid Brussels Airport — avoid it.
No traveller deserves to be treated with disrespect or discrimination.

Brussels? Don’t bother.

Writing this from the queue at the airport as I'm so bored..an hour in and nowhere near the front..

I have never known anything as bad as this for a "modern" country..

Never again..

Extremely long queuing over 1 .25 hours to get through security
No help for people in danger of missing flights
Zero support

Standard of food available very poor.
Limited fresh and small choice

Shambolic. Genuinely this place is lost in the dark ages and an utter disgrace. Longest security queues I can remember in the last 5-7 years of frequent business travel across the UK and Europe.

This is the worse airport around. While the UK has left the EU we still offer ALL EU citizens the use of our E-Gates to speed up your journey. However the fully brutal experience of the airport in Brussels makes you wait in lines for over 2 hours. Because they sell cheap landing slots and have the border staff change over at PEEK times. Absolutely disgusting service. Shame on you Brussels show your true colours.

When we walked to the exit, there was the biggest line ever just to exit!!! Such bad organized, we walked a mile to get to the exit point, and then waited in the line for hours. Worst experience ever!!😠 will never come back to this airport

Contrôle de vos effets personnels :
Sac à mains vide de son contenu étalé dans le bac dans aucune sécurité
Tout cela repart au milieu des autres bacs sans que vous puissiez avoir un oeil sur vos affaires éparpillees.en sus lorsque vous emettez un mécontentement tout à fait justifié,la personne vous réplique ''ne soyez pas aigri'' bien entendu rien de suspect dans mes bagages à main.aucun mot aimable.bonjour l'arrivée en Europe tôt le matin après un vol intercontinental de nuit.
Les agents n'ont pas de politesse

Aucun respect des personnes ni de leurs effets personnels.
C'est une honte.
Il est tout a fait normal d'effectuer ces contrôles de sécurité mais de respecter les passagers et leurs affaires personnelles.
Mais pas dans des conditions aussi arbitraires et indelicates.
Revoir le comportement de ce personnel

Tarifs parking scandaleux.....ARNAQUE !!!!

Arrived at around 7.45 am from Singapore. We were one of the first off the plane, were not to far back in queue at passport control for all non EU travellers. it took just over 1 and a half hours to clear customs. It seemed like only 2 customs officers operating and whole process was manual. Some people taking ages to be processed while we on Australian passport took less than a minute. When we finally got through, the remaining queue was still longer than when we joined, so I expect some people would have taken over 3 hours to get through.
This is just not good enough for city which is capital of EU.