Ho acquistato online nei mesi scorsi diverse camicie botton-down e casual. Mi sono trovato bene nella fase di acquisto, il prezzo è ragionevole, il tessuto delle camicie è ottimo, la scelta della tagl... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I love Brooks Brothers shirts, so my opinion might seem a little biased (and it is). Lots of different fabrics (with different weaves), the ability to choose shirt and sleeve sizes separately, a huge... Se mer
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The seam my sweater under an arm has two holes after less than one week of wear. I have had to take it to be sewed up at my local dry cleaner (too much hassle to send it back to you). Disappointing gi... Se mer
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Mistake buying a shirt in a BB store. My mistake, maybe I was distracted, or a seller mistake, since I was clearly looking only for no iron shirts. No matter who was wrong, at the end I bought an iro... Se mer
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Företagsinformation
Om Brooks Brothers
Skrivet av företaget
Brooks Brothers is an icon of American style, with a heritage that dates back to 1818. For more than two centuries, the brand has been synonymous with quality, craftsmanship and timeless elegance, playing a defining role in shaping modern menswear and womenswear. Throughout its long history, Brooks Brothers has remained a trusted reference for those seeking refined, classic and enduring style.
The brand is widely recognized for introducing iconic garments such as the button-down shirt, which has become a cornerstone of contemporary wardrobes around the world. By consistently blending tradition with innovation, Brooks Brothers creates collections that remain relevant across generations while respecting its rich sartorial legacy. Each piece is designed with great attention to detail, using carefully selected materials and refined tailoring techniques to ensure comfort, durability and an impeccable fit.
From formal tailoring and businesswear to smart-casual essentials, Brooks Brothers offers versatile collections suitable for a wide range of occasions. Whether for professional, casual or special moments, the brand maintains a classic and sophisticated aesthetic that reflects its commitment to excellence and timeless design.
At Brooks Brothers, style goes hand in hand with service. The brand is dedicated to providing a reliable, transparent and refined shopping experience, both online and in-store. Customer satisfaction is at the heart of everything we do, from product development to post-purchase support.
Our customer care team is committed to assisting customers with professionalism, efficiency and attention, ensuring that every interaction reflects the values of the brand. By combining a rich legacy with a modern approach to fashion and service, Brooks Brothers continues to stand as a trusted choice for customers who value enduring style, exceptional quality and a customer-focused experience.
Kontaktuppgifter
Newsletter
4,4
Utmärkt
34 omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I like the quality of the brand
I like the quality of the brand. The shipment was delivered on time and in good condition.
20 maj 2026
Omdöme utan inbjudan
Svar från Brooks Brothers
Hi P.A., thank you for sharing your feedback. We’re glad to know that your experience met your expectations in terms of both product quality and service. Thank you for your appreciation of our brand.
Brooks Brothers Customer Care
Everything excellent!
15 maj 2026
Omdöme utan inbjudan
Svar från Brooks Brothers
Hi Sigmund, thank you for sharing your feedback. We’re delighted to hear that your experience met your expectations. We look forward to welcoming you again soon.
Brooks Brothers Customer Care
Poor workmanship
The seam my sweater under an arm has two holes after less than one week of wear. I have had to take it to be sewed up at my local dry cleaner (too much hassle to send it back to you). Disappointing given the price.
4 maj 2026
Omdöme utan inbjudan
Svar från Brooks Brothers
Hi JRR, thank you for sharing your feedback. We’re truly sorry to hear about the issue you experienced with your sweater, as this does not reflect the quality standards we strive to uphold. We encourage you to contact us at support@brooksbrothers.eu so that we may look into the matter further and assist you appropriately.
We hope to have the opportunity to restore your confidence in our brand.
Brooks Brothers Customer Care
Una richiesta
Una richiesta: molte camicie no iron sono prodotte solo per la vestibilità slim... non potreste proporle anche per la vestibilità regular? Grazie
14 maj 2026
Omdöme utan inbjudan
Svar från Brooks Brothers
Ciao Giacomo, grazie per aver condiviso il tuo feedback. Apprezziamo molto i suggerimenti dei nostri clienti e terremo certamente in considerazione la tua richiesta per le nostre future collezioni.
Brooks Brothers Customer Care
Diversi acquisti online di grande soddisfazione
Ho acquistato online nei mesi scorsi diverse camicie botton-down e casual. Mi sono trovato bene nella fase di acquisto, il prezzo è ragionevole, il tessuto delle camicie è ottimo, la scelta della taglia, seguendo le istruzioni del sito, è risultata giusta.
14 maj 2026
Omdöme utan inbjudan
Svar från Brooks Brothers
Ciao Edoardo, grazie per aver condiviso il tuo feedback. Siamo davvero felici di sapere che l'esperienza d’acquisto online abbia soddisfatto le tue aspettative. Speriamo di rivederti presto.
Brooks Brothers Customer Care
Excellent jacket with €100 discount
20 mars 2026
Omdöme utan inbjudan
Svar från Brooks Brothers
Hi Brendan, thank you for sharing your feedback. We’re truly happy to hear that you were pleased with both your jacket and the value of your purchase. We look forward to welcoming you again soon.
Brooks Brothers Customer Care
I love Brooks Brothers shirts
I love Brooks Brothers shirts, so my opinion might seem a little biased (and it is). Lots of different fabrics (with different weaves), the ability to choose shirt and sleeve sizes separately, a huge selection, and the best non-iron finish on the market. Perfect.
(delivery service perfect)
7 april 2026
Omdöme utan inbjudan
Svar från Brooks Brothers
Hi Giusi, thank you for sharing such a wonderful review. We’re truly delighted to hear how much you appreciate the quality, variety and craftsmanship of our shirts. Your experience reflects the standards we aim to uphold across every detail. Thank you for your continued appreciation of Brooks Brothers.
Brooks Brothers Customer Care
Quickand easy delivery
7 maj 2026
Omdöme utan inbjudan
Svar från Brooks Brothers
Hi Nicolas, thank you for sharing your feedback. We’re pleased to hear that your delivery experience was quick and easy. We look forward to welcoming you again soon.
Brooks Brothers Customer Care
Great quality of products and super…
Great quality of products and super fast delivery.
20 april 2026
Omdöme utan inbjudan
Svar från Brooks Brothers
Hi Holger, thank you for sharing your feedback. We’re delighted to hear that you appreciated the quality of our products and the fast delivery service. We look forward to welcoming you again soon.
Brooks Brothers Customer Care
Mistake buying a shirt in a BB store
Mistake buying a shirt in a BB store. My mistake, maybe I was distracted, or a seller mistake, since I was clearly looking only for no iron shirts. No matter who was wrong, at the end I bought an iron one.
What really matters is that I asked BB customer service for a restore and I found a professional, dedicated and open assistance. You can check the value of a firm when you need help, and BB have been super!!! Thank you so much
21 december 2025
Omdöme utan inbjudan
Svar från Brooks Brothers
Hi Mauro, thank you for sharing your feedback. We’re glad to hear that our Customer Care team was able to support you and turn your experience into a positive one: this is the level of service we strive to provide. We look forward to welcoming you again soon.
Brooks Brothers Customer Care
Excellent customer service
Excellent customer service. I contacted Brooks Brothers by email as I an issue with a return. Was emailed back by Elena who was super helpful, and sorted the problem immediately.
9 mars 2026
Omdöme utan inbjudan
Svar från Brooks Brothers
Hi Gillian, thank you for sharing your feedback. We’re delighted to hear that our Customer Care team was able to assist you promptly and effectively. We look forward to welcoming you again soon.
Brooks Brothers Customer Care
Quick delivery and the usual state of…
Quick delivery and the usual state of the art quality.
26 mars 2026
Omdöme utan inbjudan
Svar från Brooks Brothers
Hi, thank you for sharing your feedback. We’re glad to hear that you appreciated both our delivery service and the quality of our products. We look forward to welcoming you again soon.
Brooks Brothers Customer Care
Reimbursement is painful
Great product, great support on phone but receiving half of the reimbursement quickly (good service) and waiting more than 2 weeks for the second part it's annoying.
I've bought 2 shirts and sent them back, still waiting for the reimbursement.
PS. I've bought same both again on the right size.
27 mars 2026
Omdöme utan inbjudan
Svar från Brooks Brothers
Hi Andre, thank you for sharing your feedback. We’re sorry for the delay in your refund and understand your frustration as this is not our usual standard and was an exception. Your refund has now been processed, and we have contacted you via email with the confirmation details.
We truly appreciate your kind words about our products and service, and we sincerely hope to provide you with a smoother experience next time.
Thank you for choosing us.
Brooks Brothers Customer Care
Good delivery process
Good delivery process. Sizes were OK (which is not often the case)
18 mars 2026
Omdöme utan inbjudan
Svar från Brooks Brothers
Hi Thierry, thank you for sharing your feedback. We’re pleased to hear that the delivery process went smoothly and that the sizing met your expectations. We look forward to welcoming you again soon.
Brooks Brothers Customer Care
top quality products
top quality products, I've been buying BB stuff for 20 years now
11 mars 2026
Omdöme utan inbjudan
Svar från Brooks Brothers
Hi Filippo, thank you for sharing your feedback. We truly appreciate your long-standing loyalty. Thank you for choosing us.
Brooks Brothers Customer Care
We absolutely love the quality and delivery is super quick
We absolutely love the quality of Brooks Brothers products—the craftsmanship is consistently impressive. But what truly sets them apart is their delivery speed and customer service. Everything arrives quickly and beautifully packaged, and any interaction with their team is handled efficiently and with care. Overall, an exceptional shopping experience every time.
25 mars 2026
Omdöme utan inbjudan
Svar från Brooks Brothers
Hi Tatiana, thank you for sharing your feedback. We’re truly grateful for your kind words about our products and service, it means a lot to us to know your experience has been consistently positive. We look forward to welcoming you again soon.
Brooks Brothers Customer Care
Svar från Brooks Brothers
Ciao Gennaro, grazie per aver condiviso il tuo feedback. Siamo felici che tu abbia apprezzato la qualità dei nostri prodotti e la rapidità del servizio. Speriamo di rivederti presto!
Brooks Brothers Customer Care
It is easy to buy and super customer…
It is easy to buy and super customer service
11 mars 2026
Omdöme utan inbjudan
Svar från Brooks Brothers
Hi Jakob, thank you for sharing your feedback. We’re truly happy to hear that you found the purchasing process easy and appreciated our customer service. We look forward to welcoming you again soon.
Brooks Brothers Customer Care
When I receive offers of discounts it…
When I receive offers of discounts it is very difficult to find them in your website
20 februari 2026
Omdöme utan inbjudan
Svar från Brooks Brothers
Hi Claudio, thank you for sharing your feedback. We’re sorry to hear that you experienced difficulties accessing our promotions, and we appreciate you bringing this to our attention as we continuously work to improve the online experience. We encourage you to contact our Customer Care team, who will be pleased to assist you.
Brooks Brothers Customer Care
normal experience.
27 februari 2026
Omdöme utan inbjudan
Svar från Brooks Brothers
Hi Carla, thank you for sharing your feedback. We’re glad your experience with us met your expectations and hope to welcome you back again soon.
Brooks Brothers Customer Care
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.