We booked our cruise through Broadway Travel, and can highly recommend them. We had major issues with our cruise company which resulted in having to cancel our cruise. Our travel agent, Lynsey, wen... Se mer
Ăven om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en âverifieratââetikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer
För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
Gemma was very professional but friendly and listened to exactly what we needed from a cruise and came back to us with a reasonably priced cruise package She answered all of my queries Booking was... Se mer
Företaget har svarat
Our flights were with Ryanair, they sent us an email changing our flight times. The flights were not acceptable to us as they were very late. We found flights with Easyjet which were acceptable and co... Se mer
Michael was very patient and efficient when dealing with booking our trip . I was booking for 3 other friends and joining 2 others . He ensured I knew all the correct information and how the holiday... Se mer
Företagsinformation
Om Broadway Travel
Skrivet av företaget
With 75 years in the business, we have a proud history of providing outstanding holidays. Our experience allows us to secure the best deals to all the top destinations â that means quality holidays at a price thatâs right. We are fully ABTA & ATOL protected, so you get total peace of mind when you book your holiday.
Your feedback helps us improve our customer experience and we are delighted to read so many positive reviews. We love reading comments like this: âEasy to book and great pricesâ (Oct 2025) and this: âAmazing companyâ (Oct 2025).
Where things fall short, we work extra-hard to put it right â our customers are our priority, and we look closely at our feedback. We pride ourselves on having a friendly and knowledgeable team, are always happy to answer any questions you may have and are always willing to go the extra mile.
We look forward to arranging your next holiday and weâll do everything we can to ensure you get the break you deserve. Feel free to chat with us online, or pick up the phone and give us a call. Happy holidays!
Kontaktuppgifter
Amber Court, William Armstrong Drive, NE4 7YA, Newcastle Upon Tyne, Storbritannien
- 020 3368 6221
- customersupport@broadwaytravel.com
- broadwaytravel.com
4,8
UtmÀrkt
7 tn omdömen
Ber kunder att lÀmna omdömen
Detta företag bjuder in sina kunder att lĂ€mna omdömen â oavsett om de Ă€r positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
SÄ anvÀnder företaget Trustpilot
Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.
Svar frÄn Broadway Travel
Michael, thank you for choosing Broadway Travel, for your 5* review and your recommendation! Please do not hesitate to reach out should you have any further queries and we all hope you have a fabulous holiday!
Svar frÄn Broadway Travel
Kelly will be delighted with your 5* review and kind words, thank you Michael. Happy cruising and thank you for choosing Broadway Travel.
Absolutely brilliant swift and friendlyâŠ
Absolutely brilliant swift and friendly service. So quick to respond and no issues with providing me with a variety of different options and prices. Very clear pricing too.
Brilliant price for our family cruise including flights, drinks and tips which with many others are add ons that catch you out!
A great service by Evie - thank you
24 september 2026
Omdöme utan inbjudan
Svar frÄn Broadway Travel
WOW Jane, this has made our day and Evie will be over the moon with your kind words, thank you so much for your custom and your 5* review! Have a fabulous time onboard and thank you again from Evie and all the Broadway Travel Team.
Kelly Davies was amazing
Kelly Davies was amazing! This is my first time booking a cruise and I'll be travelling alone with my two children and honestly she really put my mind at rest. She answered every single question honestly and with a genuine interest in my families holiday. Kelly was that great I will be recommending her to my Nana that is often found on a cruise holiday.
22 september 2026
Svar frÄn Broadway Travel
Welcome onboard and a huge thank you for your fabulous review and kind words for Kelly! Kelly is a superstar and has asked us to pass on her best wishes and personal thanks for your feedback. We all hope you and your children have a wonderful time onboard and we look forward to speaking to your Nana in the near future! Thank you from all the Broadway Travel Team.
Frank was brilliant
Frank was brilliant and calm working with a difficult brief , not much flex with our dates but got us a good deal and better choice of hotel, will use again for Feb holiday, he called back every time he said he would, i dint feel harassed.
14 september 2026
Svar frÄn Broadway Travel
Thank you Sarah, we really appreciate your kind words for Frank, who we agree is brilliant! Happy holiday countdown and we look forward to seeing you again very soon - Team Broadway Travel.
Easy to book but the cabin baggage/holdâŠ
Easy to book but the cabin baggage/hold info was unclear
21 september 2026
Svar frÄn Broadway Travel
Good Morning and thank you for your review, we are thrilled that you found our new website easy to use. We can see that baggage has been added to your booking online, however if you have any queries, please do not hesitate to call or email our Customer Support team who will be more than happy to assist you. Thank you for choosing Broadway Travel.
Excellent customer service
At the beginning of the year through Broadway we booked a holiday to Jordan in November. With the present hostilities and uncertainty there, we really did not want to travel to Jordan.
Joanne at Broadway has spent a lot of time and effort changing our holiday from Jordan to a different destination - I am very grateful to her for her patience and assistance throughout
21 september 2026
Omdöme utan inbjudan
Svar frÄn Broadway Travel
Anne, thank you for your review and kind words for Joanne. Many customers have been affected by the conflict resulting in the team, including Joanne, working tirelessly to try and offer solutions and alternatives. We are thrilled that you are so pleased with Joanne's service and efforts. Have a wonderful holiday and thank you again from all the Broadway Travel Team.
Simple to complete the booking
Simple to complete the booking . It was clear and concise with the exception that baggage wasnât mentioned or included till after deciding to proceed.
18 september 2026
Svar frÄn Broadway Travel
Hi Mark and thank you for your review. We are pleased that you found our website simple to use but would like to confirm that baggage is on the same page as the room type and transfers, therefore can be selected if required, early on to allow the system to provide an accurate quote. Nevertheless, thank you for choosing Broadway Travel and happy holiday countdown!
Michael who dealt with us was veryâŠ
Michael who dealt with us was very helpful and provided us with an excellent holiday.
18 september 2026
Svar frÄn Broadway Travel
Thank you John, we are very appreciative of your review and feedback for Michael, who we agree is wonderful. Please do not hesitate to reach out should you have any further queries and have a fabulous holiday - Team Broadway Travel.
Svar frÄn Broadway Travel
Exactly what we like to hear Graeme, thank you so much for choosing Broadway Travel and happy holiday countdown!
Wavell suggested an alternative to theâŠ
Wavell suggested an alternative to the holiday we asked about. As promised the new venue had good reviews so we chose it even though the costs were not as beneficial as promised.
18 september 2026
Svar frÄn Broadway Travel
Thank you for taking the time to leave your review Mike and appreciated Wavell's service. Have a wonderful holiday and thank you for choosing Broadway Travel.
Great service would highly recommend
The entire process was very easily booked, confirmed immediately, paperwork and Atol certificates emailed promptly, I emailed customer service with a question of which a reply was received within an hour, overall a very swift holiday booking at a great price!
18 september 2026
Svar frÄn Broadway Travel
This is wonderful Nancy thank you so much. We are thrilled that you found our new website easy to use and Claire's swift response and assistance was so appreciated! Please remember that we are here to help should you have any further queries and happy holiday countdown - Team Broadway Travel.
Broadway travel excellence.
I have been using Broadway travel for nearly 15 years. I have always found thier advisors to be very helpful, capable, and friendly. On this occasion I had the pleasure of dealing with Fred who sorted out my holiday package wonderfully. He even secured me a late check out and spa discount with the specific hotel I wanted to book into. He is a credit to Broadway Travel. Well done Fred
17 september 2026
Svar frÄn Broadway Travel
Welcome back Gary, it is wonderful to see you again! WOW what fabulous feedback for Fred, who we agree is simply the best! We all hope you have a great holiday and enjoy the spa - Team Broadway Travel.
Excellent
I have used Broadway Travel many times and they are always superb. Today I booked another holiday with Iantha, she was knowledgeable, courteous and professional and friendly.
18 september 2026
Omdöme utan inbjudan
Svar frÄn Broadway Travel
Thank you Paul, we are so appreciative of your loyalty and your wonderful feedback. Iantha will be delighted with your comments, as are we! Happy holiday countdown and thank you for choosing Broadway Travel again!
Anthony from Broadway was veryâŠ
Anthony from Broadway was very professional and polite .He explained everything in detail and had the patience to answer all our queries.
That is why he deserves 5/5
Thanks
17 september 2026
Svar frÄn Broadway Travel
Thank you Sharda, we agree that Anthony is great! Please remember that we are here to help should you have any further queries and happy holiday countdown - Team Broadway Travel.
Andwered phone quickly
Andwered phone quickly. Efficient process and goumd answers for me quickly
18 september 2026
Omdöme utan inbjudan
Svar frÄn Broadway Travel
Exactly what we like to hear thank you and will be sure to pass on your feedback to Iantha. Have a wonderful holiday and thank you for choosing Broadway Travel.
Quick and easy only one thing about myâŠ
Quick and easy only one thing about my last holiday with Broadway there was an issue with my booking for requesting a low floor room i had to pay 130 euro for a ground floor just a minor detail otherwise good service and great holiday đ thank you
14 september 2026
Svar frÄn Broadway Travel
Morning James and thank you for your review. We note that you booked your holiday online and we have not received any request for a low floor room. As you have stated Euros, we assume that you have contacted the hotel directly to discuss this request, as we do not charge in Euros. If you would like to discuss this with our team, please email them on CustomerSupport@broadwaytravel.com or call 01912284884, opening hours available on the website.
Great company
Booked 2 cruises with this company, absolutely excellent communication and support throughout. Don't hesitate to book!!
25 augusti 2026
Svar frÄn Broadway Travel
WOW Tina, this is simply fabulous, thank you so much! We are so appreciative of our wonderful loyal customers and we all hope you have a brilliant time onboard - Team Broadway Travel.
Being able to speak to a human being
Being able to speak to a human being. Sandra was exceptional, helpful, friendly and professional.
16 september 2026
Svar frÄn Broadway Travel
Gillian, thank you so much for taking the time to leave your 5* review and fabulous feedback for Sandra, who we agree is wonderful. Have a great holiday and thank you again for choosing Broadway Travel.
Kind and helpful
Kind and helpful, just lost my wife and booking on my own for the first time,
Sandra Davis was brilliant.
15 september 2026
Svar frÄn Broadway Travel
Stuart, we are so sorry for your loss but thank you for choosing Broadway Travel. Please remember that we are here to help if you have any queries at all and hope you have a lovely holiday. Sending you all our best wishes - Team Broadway Travel.
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