Britannia Parking Omdömen 

We were staying at the Travel Lodge Chelmsford for a show.
At the same time of booking the hotel we pre booked parking in the Army & Navy car park.
Now been sent a parking ticket for which we appealed and showed the receipt of payment on bank statement.
Today I have received a email saying appeal has been refused and we have to pay or appeal to POPLA, we will most certainly be appealing!!

No parking meters operating in the location and no signal. The online system is crap, the dates jump around and when you make a genuine error and get fined £100 but have paid the correct amount the appeals process is faceless and corrupt!

This company is absolute ashambles. The first and only letter I recieved was a 'FINAL WARNING' DO NOT IGNORE THIS NOTICE THE DISCOUNTED PERIOD HAS EXPIRED. A discounted amount was apparently offered for early payment. I challenged this and they could not provide any evidence it. They want you to pay the £100 and threaten you with court proceeding. Challenge them people! Ask them for evidence of the first letter. They couldnt provide and offered an discounted amount. Absolute rip off of a company!!

I have used Britannia Parking car parks for years without issue. However, after receiving a £100 charge for a minor overstay at West Quay Southampton — where I had already paid £4.00 and exceeded my time by around one hour — I am very disappointed with how my appeal has been handled. I submitted my appeal in good faith, chased the outcome, and was then told the deadline to escalate to POPLA had passed because their rejection email never reached me. A £100 charge for a £1.50 underpayment, combined with a process that effectively denied me independent appeal, does not reflect well on a company I had previously trusted with my parking

1st june 2026
machines had clear "out of order" signage on them.
I didn't see the tiny pay online sticker on the side of one machine, it wouldn't have mattered anyway because there isn't any phone signal in the area for O2.

If you can send an automatic fine then can't you just send me a bill for that time spent there?

I still got a £100 fine.
I was there for maybe 40mins
I wonder, how do the elderly deal with these scammers?
Why do we have to pay for parking in the first place, honestly.
These "companies" are nothing but a massive con.

Even if it was an accident or in the appeal timeframe you won’t get your money back. Worst company out there. Sort yourselves out

Parked at their Arlesey Station car park, and paid on arrival as stated on signage. Unfortunately, shortly after parking, a person sadly got hit by a train further up the line, resulting in all trains being cancelled for the coming few hours.

Therefore i left the car park, within 15 mins and wrote to their customer service team, including evidence of the incident and my payment, to ask if they would refund the payment. I have today received a blunt email from a team leader informing me brittania parking does not issue refunds and as i 'elected' to pay, that was my issue not theirs! Certainly showing themselves for the unemphatic practices that give parking companies a bad name

I made two trips to the local Waitrose one day in May, about 4 hours apart. I then got a penalty notice from Britannia showing my first entry and second exit and claiming I had been parked there all day. I appealed on the grounds that their cameras had missed by second exit and entry. My appeal was successful but their letter still tried to blame me and threatened more action in future:
“ We do know on occasions reads can be missed due to reason outside of our control - speed of exit,
tailgating, a cracked or dirty registration.
Therefore, we have cancelled the Parking Charge and no further action is required. However, if your
receive another, this reason will not be accepted, if no other camera reads are located, now that you are
aware not to speed on entry or exit, tailgate, or have a a cracked / dirty registration plate.”
What an absolute joke of a company 🤭

I went to North landing , Flamborough head just to take the dog for a quick walk, went to get my ticket both machines stated clearly out of order I took a picture just in case.
A few weeks later you guessed I got a fine I sent them the screenshot only to be told that isn't our fault, you still need to pay the fine.

Brittania parking are just a greedy , money grabbing company , who don't care about about people and their circumstances.

My husband and I parked at a Britannia car park and attempted to pay via their app immediately. There was no mobile signal in the car park, so after several failed attempts we went upstairs, tried again, and eventually got the payment through. Around 20 minutes later my husband noticed the transaction hadn't completed, so he paid again straight away. We then received a £60 penalty notice for "not paying."
We appealed, providing the payment receipt and a clear explanation of the signal issues. Britannia rejected the appeal, stating we hadn't paid for our "full stay" — the 32-minute gap caused entirely by their own payment system not working in their own car park.
If you operate an app payment system, it is your responsibility to ensure there is adequate signal for customers to use it. Penalising honest customers for a failing in your own infrastructure is unacceptable.
I have always paid for my parking and have never had a parking issue before. I have now paid the £60 to avoid it escalating to £100 — which feels like the business model. Check the reviews here and on Parkopedia: my experience is far from unique.
I will never use a Britannia Parking car park again and would strongly advise others to do the same.

Britannua Parking fines authorised cars as well.We got fined for being in our own parking bay which our car has been for many years and its still there..we informed our management company and they said there is a glitch in the Britannia car parking system and they apologised profusely and asked us to appeal to park on our own car park space which we own which I find ridiculous

Visited a client who uses this POS company in their car park. I thought I had paid, so was surprised to receive a notice. Less surprised to see I received the notice nearly a month after it was issued and well past their 14 day discount period.

It's amazing that we allow these predatory companies to exist, but it's usually the council (government) using them. We are treated as a source of income, it's time to start a rebellion.

My wife was using her Blue card in Waitrose Aylesbury car park, yes we were late back for the 3 hours on her blue badge.
I appealed via there web site; no response.
They say they want a letter.
There is no phone number that gets you through to a person.

They are asking us for £100.00
The whole area of Parking and admin is a delegation of duty by councils and shop proprietors.
Oh! we do not control parking we employ vultures and emotional and psyche players to do that for us thats beneath us. Our accountants assure us we'll make money by screwing the public.
Fear and the unknown are tools used by aggressors and dictators throughout the centuries. It would appear that the slim has used out of the primeval swamp and corporates gladly shed their responsibility.
Ah! as Shakespeare said "there's the rub"!

Maybe we need social media campaign to lift our spirits and show Waitrose and Aylesbury council that this is a "Fine How's your do!"

Meanwhile Britannia Parking: whose use of this name is an affront to all Brits....there's nothing British in there philosophy; they rely and profit from fear!!!

There must be a better way...they are not fair & decent or am I wrong?

Stopped at a pub for a £3.95 regular sized Coca-Cola, I only went in there because my mother's train was delayed.
15 minutes I was in there.
2 weeks later. My car has been photographed, there was a shot of me coming, then leaving 15 minutes later.
The pub complained "it's nothing to do with us"
Therefore, it's something to do with you!
And no, I didn't read any sign saying about entering your car license number!
Neither did the staff tell me I had to.
I've got ADHD, I don't got time for your signs. I assume they're for people MISUSING the car park!
But, I'd been sat in the garden, it was actually my first time back into a pub in 15 years!
Literally 15 years I've been clean and sober.
But I went in anyway to kill 15 minutes.
2 weeks later, a parking fine from these... People? Demanding £100 or they're taking me to court!
Interesting. As I've got ADHD, I ain't got time to read no parking ticket!
So I tried calling them. Left a voicemail saying, I don't know where this is, but I'm not paying you!
I'm not lying.
So I provide the pub with an online purchase receipt from THEIR PUB at exactly the time I arrived.
Then the pub - who have NOTHING TO DO WITH IT, say that the parking ticket will be gone by Monday.
You're damn right it will be.
So, the pub doesn't want bad reviews?
Tough luck. I don't expect a parking ticket when I spend £4 on a small coke, and stay for 15 minutes in a pub id rather not be in. Then I get a parking ticket.
So you're both getting bad reviews.
I don't care who's fault it is. But it's not mine. I don't read tiny writing on posts!!!!!
What a liberty! I want you to lose ALL of my personal data please!
As it belongs to me, you can't have it.
So delete all trace of me as well!

Exceedingly predatory company that doesn't accept even the smallest minute difference in parking times. Charges multiple times more than any other company for mispaid parking, doesn't even take care of it's carparks properly with nearly every ticket machine breaking down all the time. Charges massively for any overnight parking, and doesn't let you pay by the hour after certain times. Horrendous scam of a parking provider. Do better.

Truly disgusting company.
Attempted to park at Plymouth harbour with disabled son in car. None of the machines were working, so tried to pay via phone, also not functioning correctly. Gave up after 15minutes and parked elsewhere. £100 Fine came through around 2 weeks later. Tried to appeal, ..they didn’t want to know. Have appealed to the British parking association, but not expecting much, as they’re also a private company, and it’s more of a”members club” for firms rather than an independent group governing best practice.

I would give ZERO stars if I could. I have worked at Waitrose since April 2025 and no problem up until the end of March 2026. I have 9 tickets where they were all squashed as I am a member of Waitrose staff. Britannia have emailed to acknowledge this, but since then, including today I still receive parking notices. What is even more unbelievable is that every single notice is received after the time to pay the reduced fee. SCAMMERS

Bunch of scammers. I purchased a ticket in Plymouth for £8.80 but their machine would not allow me to put my full number plate in only showing the first two letters. Machine was either broken or fixed. Still received a ticket. They will hunt you to the ends of the earth for money as they only make money from penalty notices scamming innocent people. They issue tickets for people who have entered one of their carparks and left without paying because of no spaces available, and many other reasons. If you don't believe me speak to the Plymouth tourism board. WARNING! do not enter any of their carparks and get trapped.

I visited a venue in Plymouth with my children and used Britannia Parking due to its proximity. I attempted to register my vehicle using the on-site system; however, unknowing to me, the process failed because of poor mobile signal inside the building. I thought the transaction had gone through.

Several weeks later, I received a parking charge notice for £100, reduced to £60 if paid within 28 days. I was unaware of any breach at the time and made multiple attempts to appeal the charge, as the issue was clearly unintentional. Although I received an automated acknowledgment, I did not receive any substantive response despite waiting several weeks.

Out of frustration and in the absence of a reply, I paid the charge without the opportunity to complete the appeals process. Based on this experience, I will not be using their parking facilities again.

Parked at tgi Fridays as a disabled person who now drives a automatic car as I nearly had my left leg amputated, the parking machine didn’t work and tgi Fridays where I had a big meal with family, they said there waiting for there machines to be fitted in Southampton, I got my appeal rejected and told to pay the original £60 other wise it’s £100, even after sending my blue badge