Britannia Parking Omdömen 

No visable signage
Letter with fine did not get delivered to me until 21 days after fine notice was issued so unable to pay within the 14 days for a reduced fine.
Total bloody cowboys

It was an absolute nightmare for me and my friend today and to what we experienced!
We activated Q-Park Go after a lot of attempts but it didn’t automatically take the payment as it should. Luckily we checked later and made sure we paid so we didn’t get a fine! It should NOT be this hard to pay for car parking! Also the car park foyer was in a disgusting state! As it had been used as a toilet it smelt revolting! I can honestly say I do not know what’s happened to this car as this first time I have been in a long time and it was always looked after!
Also to top it all off lifts were not working and the payment machines out of use!
I would never use this car park again!

I am contacting you regarding an issue I experienced today, Saturday 29th August 2026, at the car park managed by Number code 3624, near Fenwick in Colchester.
I parked at approximately 11:00am and attempted to complete the required payment process through your system. I followed the instructions provided, created/logged into my account, entered all the requested details, and proceeded to the payment stage. However, every time I attempted to complete the booking and pay by card, the system failed and displayed an error message, preventing me from completing the session booking.
As I was actively trying to pay, I went into the Fenwick store, which is located directly next to the car park, to ask whether other customers were experiencing the same issue. I was informed by a member of staff that many customers had indeed been reporting problems with the car park payment system and that others were also unable to complete their payments. I was advised that the car park is privately managed and that Fenwick staff were unable to resolve the issue.
I would like to make it very clear that I made every reasonable effort to pay for my parking session. The failure to complete payment was caused by a technical problem with the payment system, not by any refusal or failure on my part to pay.
I am requesting that you manually process my parking payment for the time I was parked today, from 11:00am until 2:00pm on Saturday 29th August 2026. I am happy to pay the correct parking fee for this period.
However, I do not accept any additional penalty, administration charge, or parking fee escalation, as I attempted to pay at the time and was prevented from doing so due to a system error.
I have photographic evidence, videos, and screenshots showing the error messages and the problems I experienced while attempting to complete the payment. I can provide these as evidence if required.
I kindly ask you to investigate this issue and confirm that my parking session will be charged correctly without any additional fees.
I look forward to your prompt response.
Kind regards,
Cecilia Moura
Number plate GF23YKG

Medical emergency meant I had to park in their car park. Appeal rejected and clearly not even bothered to read it. I have appealed to POPLA. Disgusting shameful company.

Absolutely rip off . Company avoid parking there if possible..
I parked and paid on 2 occasions and received a £100 fine in post , I appealed and sent in proof and payment receipt and still refused saying I went over the period which I don’t and still demanding £60 for each time I went .. disgusting service

Idid pay fully daily in the end I m late 7min to move charge me 60 pounds. Is
Fraud and swindling. Always the way how make money

This was the most difficult and awkward automated phone line I have ever used .Having parked on Poole quay in order to have a lovely evening out I felt stressed and very annoyed and it ruined my evening . I have no idea if I eventually entered my details correctly or not as it kept taking me back to the start, and meant that I was late as it took so long .What on earth was wrong with putting coins into a machine as in the old days .? I would have given up and parked illegally somewhere else but with number plate recognition one is trapped the moment one drives through the gate. I hate it and will never park there again and would give this minus 10 stars if that were an option.

Had pre booked parking... Upon arrival was told I need to get a ticket every day as pre-booked parking wasn't allowed! Applied for refund over a month ago... Haven't received anything.

I paid to park, but when I returned 25 minutes after my paid time ended, Britannia Parking issued a £100 charge for collecting my own car. The delay wasn’t me ignoring anything—it was an ordinary situation where my walk on the cliffs at Flamborough ran longer than expected.

What makes it feel worse is the way they apply those thief-like penalty rates: a short overrun becomes a huge bill, with no real consideration of context or fairness. I then appealed, and they didn’t consider it at all—so the process feels one-sided.

There needs to be a law stopping parking firms from charging at this level for small, human errors, especially when the core requirement (paying to park) was met.

This is absurd and these company should be stopped to make money in this way

Absolute joke and work in a way that even when you legitimately pay, they find a way to fine you! I would suggest never using any car park they are associated with!

Scum. Paid to park and they sent me a £100 fine. When i appealed and sent evidence of the parking ticket that i paid for and still have to this day, they had the audacity to discount my fine to £20. When i refused to pay it went back up to £100 and i had bailiff company’s harassing me.

Parked in a carpark on a remote housing estate to attend a community event. Didn't expect there to be parking charges (why would you?) and didn't see any signs to that effect. A few weeks later received a parking charge notice for £100, saying that I had parked longer than the maximum time, which arrived 14 days after the notice date and then didn't provide the option to pay at the cheaper amount of £60. As mentioned in numerous other reviews, this is obviously a deliberate tactic by the company to maximise their profits. Complete and utter scammers. Should be banned from obtaining DVLA data.

Charged £60 for penalty fine despite paying for parking, appealing with evidence. Will be avoiding these carparks in future

Parked at Flamborough head north landing car park, waited at machine and eventually managed to pay for 1 hour ticket with expiary tme on it. Put it in my window and took in the views. Came back and left with minutes to spare. 2 weeks later have received a £100 penalty notice. Letter had photos of my car as it entered and left with times which came to 1hr 2mins 14 secs. It was the time from crossing onto their land to getting a ticket that has cost me .Who on this earth can park and pay instantaneously. Have appealed but know from these other reviews what the outcome will be so will have to take it further .Thieving scum but more annoying is how they are allowed to do it

If I could give this scam of a company a 0, I would. They are ripping off the public left right and centre and being allowed to get away with it! We were on holiday recently and new to the area just to watch a boat go through the lock, we thought we were ok and sent our registration number twice but still not correct so received parking charge not long after returning home. What a bad impression on visitors for a genuine mistake. Their system is complicated for a reason, We didn't have any problems with Ring & Go, very user friendly. Who wants to read a long T&C's on holiday?? We apparently should have gone inside the STAG & MONKEY, Hartlepool TS25 1SD as it is for their visitors only, but we didn't know and didn't notice them open at that time of the morning.
Boycott their car parks and this pub is the answer I am now joining MANY other members of the public on Trustpilot. Absolute rubbish of a company and bad leadership with a bad attitude to go with it!

After parking in a very large carpark with no clear signage of parking restrictions for twenty six minutes, yes twenty six - I have received a parking fine for the full amount of £100, three weeks after the fine was issued & of course past the fourteen day early payment period. This is the first letter that has been sent by the company to myself, THREE weeks after the fine was issued. Corrupt company with a clear agenda to scam road users of their hard earned money by sending fines out late - ensuring individuals miss the fourteen day period of a discounted rate.
Most certainly not legal and this is being taken further.

Fortis Green Road car park in N10 is run by Britannia Parking. I have 2 Parking Charge Notices because according to Britannia I failed to pay. However the Q Park app to which I was directed by signage failed to collect payment and I am being fined for this, even though I have confirmation I set up the app correctly. Britannia has rejected my appeal and asked debt collectors to pursue me. This is grossly unfair.

Shocking company!!

Machine not working, took video evidence, but thats not good enough to cancel fine.

Took 28 days to reply to say should of read T&C's, my own fault for parking if machines were not working.

Could not contact them, staff were so rude.

This company needs investigating urgently!!! How are they getting away with all this? Issued a final warning letter (apparently I ignored the first one which was never issued) stating I need to pay £100 final amount. I only had a couple of days before they threaten collection agencies. Timed it all perfectly didn’t they…

Scammers - Issued a £100 fine (the maximum they are 'allowed' to do so, despite having choices to penalise less) for a 5 minute overstay and only sent the final reminder letter to deliberately arrive on the final day permitted to pay the fine. They stated they sent earlier letters which they didn't do, I'm sure the postie isn't hoarding these fines to pay them themselves.

The point of a parking fine is to penalise people for not paying or causing lost revenue by taking up parking spaces for those who would pay. Going after the honest people who accidentally overstay who have already paid for their parking is completely unjust and tells you all you need to know about these companies.

They will impose the maximum fine on those honest people who will pay rather than kick up a fuss but I'm sure those 100s of empty car parking spaces in the car park really caused lost revenue from a accidental 5 minute overstay.