First time I've used this company and won't be the last. 1 of the shirts I ordered wasn't available so I was asked to pick an alternative which I did . I needed them for a birthday present , the deli... Se mer
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Det här tycker kunderna
Repeat order, which would suggest that the service and product quality is very good... and it was this time around too. Delighted again with my purchase, prompt delivery, happy to recommend.
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Great quality shirts with fast delivery. I was so impressed I ended up buying four during the sale, hope they run those deals often! 😄
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My first order with Brian Oak. I loved the snazzy designs - so much more interesting than the usual mens' tailors. The shirts arrived very quickly and were packed beautifully with all the trimmings.... Se mer
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Företagsinformation
Skrivet av företaget
Discover a wide range of premium menswear in the UK, Brian Oak making high-quality Shirts, Sweatshirts, Sweatpants, Denim jeans, Trousers, Rugby Shirts, Ties and more. Elevate your style with our carefully crafted, stylish clothing for every occasion.
Kontaktuppgifter
82 Douglas Road, RM11 1AR, Hornchurch London, Storbritannien
- +447950328498
- info@brianoak.com
- brianoak.com
4,6
Utmärkt
102 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Impeccable service and products
26 augusti 2025
Svar från Brian Oak London
We are happy to know you enjoyed both our service and products. Your support means a lot to us, and we look forward to serving you again soon.
Regards,
Team Brian Oak London
Svar från Brian Oak London
Thank you for the wonderful 4-star review. It is great to know that you consider your purchase a good value and are pleased with the quality.
We look forward to serving you again soon!
Regards,
Team Brian Oak London
ellent quality from the material to…first class tailoring
Excellent quality from the material to the tailoring and for a great price compared to myers dockers and many other big brands I'm very happy with brian oak clothing the chinos are top notch and very comfortable and Excellent price .
30 juli 2025
Svar från Brian Oak London
Thank you so much for taking the time to share your feedback. It means a lot that you have noticed the quality and value, especially compared to some of the bigger brands out there.
We truly appreciate your support and cannot wait to have you back again soon.
Cheers,
Team Brian Oak London
The chinos are excellent fit and the…
The chinos are excellent fit and the polo shirt fist class fit also will be shopping again soon
29 juli 2025
Svar från Brian Oak London
Thank you so much for your wonderful feedback. We are happy to hear that the chinos and polo shirt fit you perfectly. It is always our goal to provide great quality and comfort. We truly appreciate your support and cannot wait to welcome you back for your next purchase. See you soon!
Regards,
Brian Oak London
Quality.products..very.nice.good.company
27 juli 2025
Svar från Brian Oak London
Thank you so much for your kind words. We are delighted to hear you are happy with the quality of our products and your experience with Brian Oak. Your support truly means a lot to us.
We look forward to serving you again soon.
Best Regards,
Team Brian Oak London
Fitting was not acceptable it was to…
Fitting was not acceptable it was to xxl it was just xl
25 juli 2025
Svar från Brian Oak London
Dear Mr. Faisal,
We are truly sorry to hear the size was not quite right for you, and we completely understand your frustration. We have received your returned item at our warehouse and will process your refund.
We want to help all our customers find their perfect fit, which is why we have created a super clear size guide with detailed measurements. If you would ever like any help picking the perfect size in future, our friendly customer service team is always happy to help.
Thanks again for giving us a try, and we hope to have the chance to serve you better next time.
Regards,
Team Brian Oak London
Bad customer service and quality of manufacturing
Bad customer service. Ordered two shirts both the same size one is fine one is small. I contacted them from what’s up as they suggested on their website.
They said return and we will send a replacement one size bigger without providing a free return label like it’s my fault one shirt is smaller than the other.
Ok now when urged it’s not my fault I ordered two shirts both same size one fits the not they agree to provide a free return label. I have returned the shirt still haven’t received the replacement despite sending what’s up messages and emails no response at all and I am travelling on Monday.
4 juli 2025
Omdöme utan inbjudan
Svar från Brian Oak London
Thank you for taking the time to share your feedback. We are genuinely sorry that your recent experience did not reflect the level of care we aim to provide.
While both shirts were sent in the same size as per your order, we completely understand how sizing can sometimes feel different due to fabric or cut. As a gesture of goodwill, we promptly issued a free return label as soon as the issue was raised — and we truly appreciated your kind acknowledgement at the time.
The replacement parcel could have reached you a bit earlier, but unfortunately, the delivery office took an extra three days to return your parcel to us before we were able to begin processing the replacement. We sincerely regret the resulting delay, especially given the timing around your travel plans.
Your return has now been processed, and you can expect to receive the replacement early next week. While we understand this may be too late for your trip, please know that your satisfaction remains very important to us.
If there is anything further we can do — or if you would like to share any suggestions — please feel free to reach out via WhatsApp or by email at info@brianoak.com. We are always here to listen and improve.
Thank you once again for your understanding.
Svar från Brian Oak London
We really appreciate your feedback, Graham! It is wonderful to hear that you consider our clothing first-class. Your satisfaction is our top priority.
Regards,
Team Brian Oak London
First purchase from Brian Oak. Looks to be a good product so far.
First purchase from Brian Oak.Delivered quickly although my first choice of colour for a pair of chinos was out of stock, although they showed in stock at point of order. I was contacted and my second choice of navy chinos were in stock and were shipped quickly. Fit was very good and true to the sizing advertised. Usually I have to have new chinos shortened. Material and finish appear to be very good on the chinos. I will have to see how they look after a few washes as other navy chinos I have had faded after washing (these were not Brian Oaks). I am already considering ordering another pair in a different colour.
27 juni 2025
Svar från Brian Oak London
Dear Valued Customer,
Thank you so much for sharing your experience with us. We are glad that you are happy with the fit and quality of your chinos and appreciate your understanding regarding the stock issue.
Please do keep us posted on how your chinos hold up after a few washes. Your feedback is invaluable in helping us maintain and improve our standards. We look forward to serving you again soon!
Regards,
Team Brian Oak London
Prompt dispatch of pristine
Prompt dispatch of pristine, boxed shirts to maximise presentation.
5 juni 2025
Omdöme utan inbjudan
Svar från Brian Oak London
Dear Gregory,
Thank you for your generous feedback. We're truly pleased to hear that you appreciated the prompt dispatch and pristine presentation of your shirts.
At Brian Oak London, we take great pride in ensuring each order reflects the quality and care behind our brand — from craftsmanship to packaging. It’s wonderful to know this was reflected in your experience.
We’re grateful for your support and look forward to welcoming you back again soon.
Warmest regards,
Team Brian Oak London
Good quality trousers at a fair price.
Good quality trousers at a fair price.
I would have rated you 5 stars but the length wasn’t as described. I’m a 31 inside leg but you only offer 30 or 32 so I opted for the longer ones. They are actually slightly over 33 inches so I need to get them adjusted. Had I known they came up longer than advertised I would have opted for the 30 which no doubt come in at 31. Slightly annoying but not the end of the world.
27 maj 2025
Svar från Brian Oak London
Thank you for your valuable feedback and for acknowledging the quality and value of our trousers. We are sorry to hear about the issue with the length. While there is a tolerance of 0.5 inches as stated in our size chart, we will work with our product team to improve accuracy.
To ensure you have a 5-star experience, we would like to offer 50% back on the alteration cost. Please share your invoice with us via email (info@brianoak.com), and we will make it up to you.
Regards,
Team Brian Oak London
The quality and style of the Good quality. chinos was…
The quality and style of the chinos was excellent. I returned them for a larger size (fit was smaller than expected). The larger size was received after just a few days.
2 juni 2025
Omdöme utan inbjudan
Svar från Brian Oak London
Thank you for your kind words about our chinos’ quality and style! We are so glad the larger size reached you quickly and now fits perfectly. Your feedback helps us upgrade, and we have noted it for improving the experience for our future customers. Enjoy your new favourite pair.
Regards,
Team Brian Oak London
Amazing quality menswear
Amazing quality menswear! I got a shirt and tie for my dad and we were both SUPER impressed with the quality! Items arrived packaged really well and had a luxury feel to them! Would definitely recommend Brian Oak!
26 maj 2025
Omdöme utan inbjudan
Svar från Brian Oak London
Thank you so much for taking the time to share your wonderful experience with us. We strive to deliver menswear that stands out in both quality and presentation, and it is incredibly rewarding to know we hit the mark for you and your dad.
We truly appreciate your support and hope your dad enjoys his new Brian Oak pieces for a long time to come.
Regards,
Team Brian Oak London
Good quality product at competitive…
Good quality product at competitive price. Excellent delivery via Royal Mail.
7 maj 2025
Svar från Brian Oak London
Providing great value and reliable service is always our goal, so your feedback means a lot to us.
We truly appreciate you taking the time to leave a review and hope to serve you again soon.
Regards,
Team Brian Oak London
No notifications
No notification of delivery.
Phone number was a mobile. Not available. Not a sign of a reliable company.
6 maj 2025
Svar från Brian Oak London
Thank you so much for taking the time to share your experience with us. We are really sorry to hear about that even though the parcel was delivered in time, you did not get the delivery notification when we dispatched the item. That is definitely not the smooth experience we want for our customers at Brian Oak.
As a premium menswear brand known for our quality craftsmanship and reliable service, we truly appreciate you bringing this to our attention. We have already flagged this with our team to understand what went wrong and prevent it from happening again.
To make things right, our customer care lead will reach out to you directly. The quickest way to connect is through WhatsApp (+44 7950 328498) or email (info@brianoak.com). We try to respond and resolve all customer issues within the same working day.
Thanks again for your patience and for helping us improve.
Regards,
Team Brian Oak
Excellent quality
2 maj 2025
Svar från Brian Oak London
We are committed to delivering only the best, and your comment just made our day.
Regards,
Team Brian Oak London
Svar från Brian Oak London
Thank you so much, Populace Kenya! We're thrilled to hear you loved the shirts – we take pride in delivering quality, fit, and timeless style. Your support from across borders means the world to us. Looking forward to dressing you again soon. Stay sharp!
Very good Quality
The product is from a very good quality. Elevates my appearance as I am dealing with customers/passengers daily, being a SCHAUFER.
4 april 2025
Svar från Brian Oak London
Dear Georgios Kakalis,
We are happy to receive your positive feedback. It's wonderful to know that our product's quality has met your expectations and contributes to your professional appearance. Thank you for choosing us!
Regards,
Team Brian Oak London
Great quality and quick turnaround.
Great quality and quick turnaround.
Well pleased with the shirts and will buy again from you.
25 mars 2025
Svar från Brian Oak London
Your review really made our day! We are glad everything met your expectations and are excited for your next order. See you soon.
Regards,
Team Brian Oak London
Arrived on time and a good fit
Arrived on time and a good fit. Quality better than other online sellers. Good value.
24 mars 2025
Omdöme utan inbjudan
Svar från Brian Oak London
Thank you for your kind words, Jeremy. We are pleased that you are satisfied with our quality and fit, and that you feel we offer good value for money.
We hope you enjoy wearing it.
Regards,
Team Brian Oak London
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