First time I've used this company and won't be the last. 1 of the shirts I ordered wasn't available so I was asked to pick an alternative which I did . I needed them for a birthday present , the deli... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Repeat order, which would suggest that the service and product quality is very good... and it was this time around too. Delighted again with my purchase, prompt delivery, happy to recommend.
Företaget har svarat
Great quality shirts with fast delivery. I was so impressed I ended up buying four during the sale, hope they run those deals often! 😄
Företaget har svarat
My first order with Brian Oak. I loved the snazzy designs - so much more interesting than the usual mens' tailors. The shirts arrived very quickly and were packed beautifully with all the trimmings.... Se mer
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Företagsinformation
Skrivet av företaget
Discover a wide range of premium menswear in the UK, Brian Oak making high-quality Shirts, Sweatshirts, Sweatpants, Denim jeans, Trousers, Rugby Shirts, Ties and more. Elevate your style with our carefully crafted, stylish clothing for every occasion.
Kontaktuppgifter
82 Douglas Road, RM11 1AR, Hornchurch London, Storbritannien
- +447950328498
- info@brianoak.com
- brianoak.com
4,6
Utmärkt
102 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Service is excellent but jeans ordered…
Service is excellent but jeans ordered supposed to be 28in leg but not,they are much longer same as the pair I bought a short while ago also longer than 28in. Sorry but won't be using you again. RegardsJeff
26 februari 2026
Svar från Brian Oak London
We are really sorry to hear that the jeans you received were longer than the 28" leg you ordered. Our team would be happy to look into this for you and will contact you shortly to arrange a suitable solution.
We appreciate you bringing this to our attention and hope we can make things right.
Regards,
Team Brian Oak London
Very good products and service
23 februari 2026
Svar från Brian Oak London
Thank you for the lovely review. It makes our day to hear you are enjoying our products and service.
Regards,
Team Brian Oak London
Svar från Brian Oak London
Thanks for your review! Happy to hear the item was good. We take note of your point about the delivery being 'OK'. We are constantly working to improve that part of our service to ensure a full five-star experience for you in the future.
Regards,
Team Brian Oak London
No refund.
I received 5 shirts but regretfully the size mentioned did not fit. So I returned them as per their instructions.
Despite providing the returns tracking number, which has been confirmed as delivered, no refund has yet been provided. Chased up with 3 follow up emails which have all been ignored. Still waiting for the refund some 3 weeks after return.
Would not be so bad if they acknowledged the emails instead of ignoring them.
16 februari 2026
Omdöme utan inbjudan
Svar från Brian Oak London
We sincerely apologize for the inconvenience. Upon investigating, we found that the returned parcel was delivered to a neighbour, which unfortunately caused a delay in it reaching our warehouse. This is why the refund was not processed earlier.
We have now received and logged your return, and the refund is currently being processed. It will be reflected in your original payment method shortly. Also, we are making sure this does not happen again.
Regards,
Team Brian Oak London
Svar från Brian Oak London
Thank you! So glad you loved it and received it on time.
Regards,
Team Brian Oak London
Superb Quality
Excellent quality which I would expect from this superb supplier. I would highly recommend them to anyone.
2 februari 2026
Svar från Brian Oak London
Thank you for the high praise and recommendation! We are overjoyed to hear that you are happy with the quality. It means the world to us.
All the best,
Team Brian Oak London
Great experience.
Quick, great looking shirts and fantastic fit. All round great experience and delighted with the product.
27 januari 2026
Svar från Brian Oak London
Thank you for choosing us and for taking the time to share your experience!
Regards,
Team Brian Oak London
Good communication and punctuality .
Good communication and punctuality .
Kept me well informed through out the process
29 december 2025
Svar från Brian Oak London
We are really glad to hear that you felt well informed throughout the process. Your feedback truly motivates our team and we look forward to serving you again.
Regards,
Team Brian Oak London
Quality at reasonable prices
Superfast delivery, excellent quality. Good communication from start to finish. Recommended
29 december 2025
Svar från Brian Oak London
Thank you so much for this lovely feedback! We are really happy you loved the quality and found the pricing fair. Truly appreciate the recommendation and hope to serve you again soon.
Regards,
Team Brian Oak London
Svar från Brian Oak London
Thank you so much for your continued support! It means a lot to us to have you as a returning customer. We are grateful to have you as part of the Brian Oak family.
Regards,
Team Brian Oak London
Excellent shirts !!
29 december 2025
Svar från Brian Oak London
Excellent taste meets excellent shirts. Thanks for the lovely feedback.
Regards,
Team Brian Oak London
Extremely helpful and responsive…
Extremely helpful and responsive customer service. Shirts are top quality and offer great value for money.
19 december 2025
Omdöme utan inbjudan
Svar från Brian Oak London
So pleased to hear this! Thank you for taking the time to share your experience.
Regards,
Team Brian Oak London
NOT RECOMMENDED !
Advertises clothes for sale and then get a message saying OUT OF STOCK, only after payment made. It then took 21 days and numerous e-mails to finally get a refund. Terrible company to deal with. Avoid at all costs.
3 december 2025
Omdöme utan inbjudan
Svar från Brian Oak London
We are sorry for the inconvenience caused and understand your frustration. While our refund timeline is 10–14 working days as stated in our policy (https://brianoak.com/pages/returns-refund-policy), the holiday season and high order volumes regrettably led to delays in this instance.
The refund has now been completed in full, and we are actively improving our stock and processing systems to ensure a smoother experience going forward. Thank you for your patience.
Regards,
Team Brian Oak London
The shirts are made well fabulous…
The shirts are made well fabulous fabric washes well and comes in a longer length the order came quickly l would recommend if you are looking for a Good quality shirt Brian oak, it's the best place to buy
25 november 2025
Svar från Brian Oak London
Thank you for the wonderful review! We are so pleased you loved the fabric, fit, and fast delivery. Your recommendation made our day 😊
Regards,
Team Brian Oak London
Customer Service Don't Exist @ Brian Oak
Ordered A Pair Of Chinos They Sent A Different Size to What I ordered so I asked for a returns label 3 Times I've asked over 3 days and still no label I Waited over 40 minuets to speak to someone who could barely speak or understand English! This Company has Lost my business now!
12 december 2025
Omdöme utan inbjudan
Svar från Brian Oak London
We are genuinely sorry for the frustration and inconvenience caused. This is not the experience we want for our customers. One of our representatives has personally visited to resolve the matter, and we are fully committed to making this right and earning back your trust. Thank you for your patience.
Regards,
Team Brian Oak London
My Shirt
Hello,
Firstly, I must say how pleased I am with the shirt from my recent Order #4135. This is the first time I have purchased from you, as I normally have to get shirts made to measure. I’m 18½ stone and 6ft 6", long in the body and arms, and the fit of this shirt is excellent. I’m really happy with the colour, the fabric, and especially the length — it’s perfect for tucking in.
I noticed your current 2-shirt deal for £120.00. I was wondering if it’s still possible for me to take advantage of this offer, perhaps by adding a second shirt or adjusting the order.
I also wanted to ask whether you offer the same fabric in a shirt designed to be worn untucked, and if you make shirts with a cut-away collar as well.
Many thanks,
Happy customer,
11 december 2025
Omdöme utan inbjudan
Svar från Brian Oak London
Thank you so much for taking the time to leave such a thoughtful review.
We have just popped all the details you asked about into an email for you, including how we can sort the 2-shirt deal for you, info on untucked styles, and collar options. We hope it points you in the right direction.
Thanks again, really happy you are happy.
Regards,
Team Brian Oak London
Svar från Brian Oak London
Thank you! Your feedback really brightens our day.
Regards,
Team Brian Oak London
It was a 5 star experience.
It was a 5 star experience.
I paid in the night on a Thursday and by Saturday’s morning, I got them delivered.
I love them.
28 november 2025
Svar från Brian Oak London
Thank you for the love. We are so happy your order reached you so quickly and that you are enjoying your items.
Sending you a big virtual high-five 🙌🏼 from the whole team.
Regards,
Team Brian Oak London
Very good quality products
Very good quality products, accurately described and prompt dispatch
2 december 2025
Omdöme utan inbjudan
Svar från Brian Oak London
Thank you so much for the lovely feedback.
Looking forward to sending more happy parcels your way.
Regards,
Team Brian Oak London
Great Quality Clothes
I am simply impressed with the quality of shirts and the packaging. Keep up the standard. My only additional comment is to improve the speed of delivery. Thanks.
1 december 2025
Svar från Brian Oak London
We are happy to hear that you loved the quality of our shirts and the packaging. We are also continuously working on improving our logistics to make your experience even smoother next time.
Thank you for your support!
Regards,
Team Brian Oak London
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