Fantastic company, Customer service is excellent. Resolved an issue of mine very promptly!! Would highly recommend. Will definitely be ordering from Frequency again. Keep up the fantastic work guys. �... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
These went above and beyond for me. Absolutely buzzing with them I ordered the wrong size for me little lad for his birthday and one quick email and they got it sorted for me the right size landed the... Se mer
Företaget har svarat
Great clothes fantastic quality and brilliant customer service response and solutions when my parcel went missing with DPD. They made it so easy unlike some other companies that let you do all the cha... Se mer
Företaget har svarat
Not the best quality material, good fit and look nice but wash terrible. I have 4 tshirts and all are full of bobbles and pulls after 1/2 washed. Wouldn't buy again Edit - Hi i reached out on 16... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Frequency, born in the heart of Liverpool, is dedicated to providing premium, high-quality activewear for men and children, designed for performance and accessibility. We believe that everyone deserves access to exceptional activewear without compromising on affordability. Our mission extends beyond clothing; we strive to cultivate a vibrant, supportive community, leveraging the power of movement to enhance both physical and mental well-being. Rooted in our local heritage, we are committed to giving back to the Liverpool community that inspires us. We actively partner with vital organizations like Sean’s Place, championing men's mental health and fostering open conversations. Through regular community events, we aim to create inclusive spaces that promote wellness, connection, and resilience. Frequency is much more than just a brand; it’s a movement. We are driven by the belief that physical activity is a catalyst for positive change, empowering individuals to achieve their fullest potential. By providing durable, stylish, and attainable activewear, we enable our community to embrace an active lifestyle, fostering mental clarity, and building stronger, healthier lives, right here in Liverpool. We are dedicated to making a lasting, positive impact, one workout, one event, one community at a time. Everything is energy and that's all there is to it. Match the frequency of the reality you want and you cannot help but get that reality. Together, we can raise our FREQUENCY!
Kontaktuppgifter
Storbritannien
- info@frequencyuk.co.uk
- frequencyuk.co.uk
4,6
Utmärkt
263 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic company
Fantastic company, Customer service is excellent. Resolved an issue of mine very promptly!! Would highly recommend. Will definitely be ordering from Frequency again. Keep up the fantastic work guys. 👍🏻
10 april 2026
Omdöme utan inbjudan
Svar från FREQUENCY
Hey Rachael!
Thank you so much for your kind feedback! We are delighted to hear that you were happy with your experience with us and that our customer service met your expectations.
We cant wait to welcome you back!
All the best,
FREQUENCY
Svar från FREQUENCY
Good Morning Catherine,
Thank you for leaving us a 5 star review! We are so glad that you are happy with the products and service you have received. We cant wait to see you shopping with us again soon!
Have a fantastic day!
Kind Regards,
FREQUENCY
Clothing is always great quality always…
Clothing is always great quality always really happy love that i can get dad and lad sets for me and my son also communication with customer service was perfect abby really helped me out !
13 mars 2026
Omdöme utan inbjudan
Svar från FREQUENCY
Good Morning Dylon,
Thank you for leaving us such a great review, we are thrilled to hear you love our products and our customer service has met your expectations!
We cant wait to welcome you back!
All the best,
FREQUENCY
These went above and beyond for me
These went above and beyond for me. Absolutely buzzing with them I ordered the wrong size for me little lad for his birthday and one quick email and they got it sorted for me the right size landed the next day just in time for his birthday. Thanks a bunch guys there’s a reason use are on the way up. It’s the little things that matter and use seem to get it 👍 awesome company to deal with and the quality of there clothes is up there with the best of them if am honest
10 mars 2026
Omdöme utan inbjudan
Svar från FREQUENCY
Hey Ian!
Thank you so much for your fantastic feedback! We are delighted to hear that you were happy with your experience with us, we truly appreciate all of our customers and will always do our very best. We are grateful for your support and can’t wait to welcome you back soon!
We hope your little lad had a great birthday!
All The Best,
FREQUENCY
Svar från FREQUENCY
Good Morning Jordan,
Thank you so much for your fantastic feedback! We are delighted to hear that you are happy with the quality of our clothing. Thank you for taking the time to leave us a review. We cant wait to welcome you back!
Best regards,
FREQUENCY
Svar från FREQUENCY
Hi Benji,
Thanks for leaving us a lovely review. We are so happy you had a great shopping experience with us.
We cant wait to welcome you back!
All the best,
FREQUENCY
I’ve bought FREQUENCY products several…
I’ve bought FREQUENCY products several times now in the past 3 months. The service has always been great and I love the quality of their products. I thoroughly recommend ordering from them. You won’t get any better out there 🔥
19 februari 2026
Svar från FREQUENCY
Hey Dino!
Thank you so much for a great review, we are thrilled you love our products! We are so proud to have you part of the FREQUENCY FAMILY!
All the Best,
FREQUENCY
Amazing customer service
Amazing customer service, quality products and fast delivery everything you need in one !
13 februari 2026
Svar från FREQUENCY
Hey Angela,
Thank you so much for your fantastic feedback! We are delighted to hear that you were happy with your experience and our customer service. We truly appreciate your support and can’t wait to welcome you back soon!
Best regards,
FREQUENCY
Svar från FREQUENCY
Hey Diana,
Thank you for taking your time to leave us such a positive review! We are glad to hear you are happy with your experience shopping with us! We cant wait to welcome you back soon.
Kind Regards,
FREQUENCY
Brilliant service quality
11 februari 2026
Svar från FREQUENCY
Hey Daniel,
Thank you so much for leaving us a 5 star review, It means the world to us that our customers love our clothing, and they experience a great service!
We truly appreciate your support!
All the best,
FREQUENCY
Svar från FREQUENCY
Hey Sara,
Thank you so much for your fantastic feedback! We are delighted to hear that you are happy with the quality of our clothing. Thank you for taking the time to leave us a review, we look forward to you shopping with us again soon!
Best regards,
FREQUENCY
Svar från FREQUENCY
Hey Charlotte,
Thank you so much for your fantastic feedback! We are delighted to hear that you are happy with our products. We truly appreciate your support and can’t wait to welcome you back soon!
Kind Regards,
FREQUENCY
lyn190
Customer service is absolutely amazing my query was resolved very promptly about my delivery which was my mistake I have been ordering from the company since they opened an have never had a problem quality of clothing is amazing an well produced looking forward to my next delivery due tomorrow i have purchased shirts an shirts full tracksuits an coats for my twins an people always compliment on well dressed they are in the brand
19 februari 2026
Omdöme utan inbjudan
Svar från FREQUENCY
Hey Lynette!
Thank you so much for your lovely feedback! We are over the moon to hear that you were happy with your experience with us and that our customer service met your expectations. We truly appreciate your support and can’t wait to welcome you back soon!
Best regards,
FREQUENCY
Fantastic customer service and even…
Fantastic customer service and even better product 👍
16 februari 2026
Omdöme utan inbjudan
Svar från FREQUENCY
Hey Luke,
Thank you so much for your fantastic feedback! We are delighted to hear that you were happy with your experience. It means the world to us that we provide great customer service and even better products! We cant wait to welcome you back again soon!
Best regards,
FREQUENCY
I was expecting the coat on Friday
I was expecting the coat on Friday.
I waited in and received a text to say “as requested the delivery day has been changed to Monday”
I did not request this change as I needed the coat for Sunday for my daughter’s birthday & paid £7 for the expected delivery service.
It’s not the first time I had had trouble with this delivery service. Awful and unreliable.
5 februari 2026
Svar från FREQUENCY
Hello Stacey,
Thank you for taking the time to share your experience. We are very sorry to hear that the delivery didn’t meet your expectations. We completely understand how frustrating this must have been, especially when you needed the clothing right away.
We have reached out to you via email to see how we can help and to discuss the matter further. Your feedback is very important to us and will help us improve our service in the future.
Kind regards,
FREQUENCY
Amazing Service made up
First of all website is brilliant, great products, very reasonable prices. The service was great, quick delivery and kept me up to date. Really lovely coat as well
2 februari 2026
Svar från FREQUENCY
Good morning Matthew!
Thank you so much for taking the time to leave us a review! We strive on providing the best products and service to our customers, so we are thrilled to hear this, it really does mean the world to us!
Thank you again for being such a loyal and valued part of the Frequency family.
All the Best,
FREQUENCY
Great service
27 januari 2026
Svar från FREQUENCY
Hey Jack!
Thank you for your continued support and taking the time to leave us a 5 Star review! We are thrilled to know you are happy with our service and cant wait to welcome you back!
All the best,
FREQUENCY
OUTSTANDING QUALITY LOVE THE VIBRANT…
OUTSTANDING QUALITY LOVE THE VIBRANT COLOURS OF MY LITE WEIGHT JACKET ILL.DEAL WITH AGAIN ANYTIME
29 december 2025
Svar från FREQUENCY
Hey Karl,
Thank you for taking your time to leave us such a kind review! We are glad to hear you are happy with your purchase and we look forward to you shopping with us again soon!
Kind Regards,
FREQUENCY
Bought a number of items over the past…
Bought a number of items over the past years for both child and adults and all been amazing quality.
We had a slight issue this week on a new top that had pull marks across the back, I contacted frequency, they replied promptly and offered to send a new top free of charge. Excellent customer service. Thanks
3 februari 2026
Omdöme utan inbjudan
Svar från FREQUENCY
Hi Rebecca,
Thank you for taking the time to leave us such an amazing review! We are delighted to hear that your experience with our customer service was resolved quickly and you're happy with the outcome. We can’t wait to welcome you back soon.
Best Regards
FREQUENCY
Quality stuff
Quality stuff. But most of all I had an issue with a product and their customer care was excellent. Dealt with Chloe she was so helpful. Great quality products and customer service top notch.
25 januari 2026
Omdöme utan inbjudan
Svar från FREQUENCY
Hello Anthony,
Thank you so much for you kind words! We are thrilled to hear that you had a wonderful experience with our customer service team and that you love our products! We can't wait to welcome you back soon.
Best regards,
FREQUENCY
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.