I ordered a very expensive brace for my right hand CMC joint. I received it in good time, however it wasn't as comfortable or as helpful as I was hoping for. I have a protrusion and the brace could no... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am a return customer. I ordered the MetaGrip thumb Cmc brace. It was simple to order. The instruction sheet helps to adjust the brace for the proper fit.
Almost instantly recognized a level of support I once had but lost, and now have back. It has also established renewed confidence in my wrist’s ability to perform the tasks God designed it for. Thank... Se mer
Företaget har svarat
The brace for my arthritic thumb fits best depending on if my hand swells due to weather. I do not wear my brace during the day, but only in bed at night. The issue I have is the plastic thumb stabili... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At BraceLab, our mission is to provide you with the best medical braces on the market so that you can get back to doing the things you love, as quickly as possible. BraceLab is the exclusive distributor of Push® premium braces in the United States.
Kontaktuppgifter
2609 Atlantic Avenue, 27604, Raleigh, USA
- 888-235-8221
- support@bracelab.com
- bracelab.com
4,6
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I am a return customer
I am a return customer. I ordered the MetaGrip thumb Cmc brace. It was simple to order. The instruction sheet helps to adjust the brace for the proper fit.
14 maj 2026
Easy ordering and quick turn-around
12 maj 2026
Svar från BraceLab
Thank you for your feedback. We are glad to hear that the ordering process was easy and you received your order quickly.
Svar från BraceLab
We're so glad you had an easy process, quick delivery, and a good product!
I use the brace for wrist impingement
I use the brace for wrist impingement. It really makes a difference!
10 maj 2026
Svar från BraceLab
We're so glad the brace is making a positive difference for your wrist. Thank you for sharing!
Excellent customer service
I ordered a very expensive brace for my right hand CMC joint. I received it in good time, however it wasn't as comfortable or as helpful as I was hoping for. I have a protrusion and the brace could not fit correctly. I called them, they were extremely kind and accommodating, and I returned the brace, receiving a refund in record time. This is an excellent company, with excellent products, and if you need a brace, this is the way to go.
30 april 2026
Svar från BraceLab
We're so glad to hear about your positive experience with our team and the quick resolution for your brace. Your feedback is truly valued.
Star is 2.5....
Star is 2.5....
I really like this brace because it works well for my thumb. When I use it, it is almost pain-free.
There are several things I don’t appreciate, though. The Velcro comes apart very quickly, and I need to order a new one, which is expensive.
7 maj 2026
Svar från BraceLab
Thank you for your feedback! We’re so glad to hear the brace helps relieve your thumb pain. We’re sorry to hear about the strap issue. We do offer a warranty on our braces, so please reach out to our support team and we’d be happy to help.
Life Changing for Slack Wrist
Almost instantly recognized a level of support I once had but lost, and now have back. It has also established renewed confidence in my wrist’s ability to perform the tasks God designed it for. Thank you, Wristable.
26 april 2026
Svar från BraceLab
We're happy to hear that our support has helped you regain confidence! Thank you for sharing your experience.
The understanding and professionalism…
The understanding and professionalism from your staff
20 april 2026
Svar från BraceLab
We're glad our staff provided understanding and professionalism. Thank you for your positive feedback.
Thumb hurt in bottom join.
Thumb hurt in bottom join.
Used the guard for two days, now the tip of my thumb is numb and tingling, won’t go away.
25 april 2026
Svar från BraceLab
Thank you for your feedback, and we’re sorry to hear about your experience. Tingling or numbness can sometimes happen if the MetaGrip is not the correct size or if it is adjusted too tightly. We would recommend discontinuing use for now and reaching out to our support team so we can help review the fit and sizing with you. If the brace was purchased directly from us, we do offer a free 30-day return and exchange policy and would be happy to assist further.
I seems to be helping
I seems to be helping. Will need to wait and see if there is a long-term benefit.
24 april 2026
Svar från BraceLab
We appreciate you sharing your initial experience. We will look forward to hearing about any long-term benefits you may experience.
Svar från BraceLab
Thank you for your review and feedback! We are happy that you were satisfied with your purchase!
Medical grade brace you can use…
Medical grade brace you can use everyday. Doctors always give you these big bulky braces. Use at work, home, and exercising. Easy to wash.
23 april 2026
Svar från BraceLab
We're happy to hear that our brace is useful for everyday activities and easy to maintain. Thank you for sharing your positive experience with us!
Quick delivery and quality product
13 april 2026
Svar från BraceLab
We're happy to hear that you received your quality product quickly. Thank you for your positive feedback!
Great product which works and great…
Great product which works and great support - got a free replacement due to ordering a wrong side...
16 april 2026
Svar från BraceLab
We're happy to hear that the MetaGrip works well for you. We appreciate your positive feedback and are so glad our support team could assist you with getting you the correct side.
Simple and easy to order my brace!
It was very easy to order and navigate the website. The product arrived with many notifications prior to it coming. In short, it was very easy to get the product I wanted.
10 april 2026
Your web site is easy to navigate with…
Your web site is easy to navigate with plenty of info on all of the products, easy to order and track with adequate delivery time.
14 april 2026
Svar från BraceLab
We're happy to hear that our website was easy to use, provided helpful information, and made ordering and tracking simple, with timely delivery. Thanks for your feedback.
Bracelab was fast
Bracelab was fast, efficient, and PUSH brace is the only brand I will wear. They are phenomenal. Great to find a company I can rely on.
5 april 2026
Svar från BraceLab
We're happy to hear that our service met your expectations! Thank you for letting us know that you find our braces phenomenal and that you can rely on us.
Easy to order
Easy to order, arrived quickly. Clear instructions for fitting & brace is exactly what I expected. Allows for broader range of movement than a traditional thumb brace.
9 april 2026
Svar från BraceLab
We're happy to hear that the ordering process was easy and the brace arrived quickly! We're glad it met your expectations and allows for a broader range of movement. Thanks for your feedback.
Svar från BraceLab
We're happy to hear that our representative was helpful and knowledgeable for you. Thank you!
Great for arthritis pain!
The brace is amazing and has helped my hand pain. Customer service was also great when I had an issue with delivery.
8 april 2026
Svar från BraceLab
We're happy to hear that the brace is helping with your hand pain. We're also glad our customer service resolved the delivery issue effectively for you. Thanks for your feedback.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.