bostonscally.com Omdömen 

I’ve been ordering for years. I love the hats but the customer service is now substandard and very poor. I have not received my hat after paying for expedited shipping. No responses to my many emails and they no longer can be contacted by phone. Aggravated in Massachusetts!!

I do not recommend it. The Repel 8-Panel Boston Scally Cap - Black the material filled to cheap.

Cheaply made way way overpriced hats. There order and delivery process is also slow and overpriced. And if you wish to return it or exchange it forget it. They charge a restock fee and you still have to pay for all shipping. So a hat I got was og 49$ but with tax and the cheapest shipping it was 65$ for a hat that at most should cost 15-20$ Save your money.

Beautifully made cap. I ordered the laser beam cap. I loved it right out of the box. Good fit, well made, great looking cap and comfortable to wear.
Note: If you’re between sizes like I am (I’m a 7 3/8) get the next smaller size (7 1/4).

We purchased a hat in March after supporting the company for quite some time. Life happens, and we didn't get to open the box until the end of April, after the return/exchange period. My husband contacted Boston Scally via their info email for an exchange because the return link does not allow you to proceed once it detects the expiration of the return/exchange period. NO REPLY.

I tried again from my email and finally got a reply this past week. They clearly didn't read the email explaining the above situation and pointed us to their return link.

I wrote back and explained we emailed back in May, only to be told that they have yet to receive our email and, therefore, we must not have sent it. I even sent a screenshot of my husband's email on May 2nd, and they STILL insisted we never sent it. (?!)

They once again pointed us to their return link. I explained that it would not allow us to proceed and that we didn't want to return the hat. We wanted an even exchange. My husband thought the hat looked a little crushed from the box, but turns out it was completely misshapen and defective once I looked at it. The middle seam runs diagonally across the top front it the hat, and the rest of the hat is offset!

I explained that to their customer service and sent photos of the hat. They did not even acknowledge the images and said they were sorry that "I" was not "satisfied" with the hat I received and could not help me due to the expiration of their return/exchange window.

Now, I understand about return policies and people wanting their money back, but I only wanted an exchange for a good hat. All I received were very condescending emails saying they were so sorry for the inconvenience and would not be able to help due to their policy.

Both my husband and I work in the service field. We pride ourselves in providing great customer service by going above and beyond policies and rules (when the onus is on us) and providing common courtesy, respect, and customer service to loyal customers.

Needless to say, they lost a customer for their rude and condescending customer service and one crappy hat. #FAIL #BostonSCALAWAGS

There's a reason why they don't have a reviews section on their site. I have quite a few of their hats, but recently bought different colors in the same style hat. One of them was way too big and the other fit perfectly. This is the first time I've needed to return and wow, I can totally see why people complain. Their customer service is nonexistent. Only received automated responses. Unfortunately, I will stop buying from them because of this and after reading others quality control complaints. I caution everyone to read their return policy, especially if you end up using the buy 3 hats deals. You will not ever get a real person to help you with any issues you may have.

I ordered a cap described as Brown/Grey. It has no element of Brown in it and their rep told me they just use that description to distinguish it from a cap that is all grey herringbone (which is what the cap i received).
I want to do an even exchange for another cap of the same price but they refuse because I received a multi-cap discount. Totally unfair.

I received a discount code but could not find any place to use it. I was going to make about 100.00 order. I sent them a message. Got no response. Sent another message, Again got no response. If I cant get a response, how can I trust them with my money ? Thus they lost my business before they even had it.

Overpriced hats !

The overall experience with the Boston Scally hat was just OK. It's really nothing special. I was expecting to be WOW'd by this hat; ... but unfortunately, the hat is average and fell short of expectations. :-(

On a side note: @ things that you are not told is that (1) you should expect to receive an average of 3 either e-mail or text messages per week after you buy something from the Boston Scully Company and (2) the web site does not accept the posting of unfavorable reviews. That kind of speaks for itself (doesn't it?).

WORST CUSTOMER SERVICE/BUSINESS OWNER ON THE PLANET!!!

My wife and daughter ordered three hats for me for Christmas. They were the wrong size so I returned them. After several months and 17 emails, they still have my money, I have not received replacement hats or coupons to replace the order, and they refuse to contact me directly to resolve the issue.

Mike Arone (Owner) is clearly running his business poorly. I have been as patient and cordial as possible trying to resolve the issue. Each email only seems to drag out the process further despite simply asking for the paid amount in Boston Scally coupons. Hard to believe a business would risk their companies integrity for three hats. BEWARE. This could be your experience. VERY SHADY.

For the record, I have never once posted a negative business review online. Yeah, that bad.

This company is absolute trash horrible customer service. They blame customers for their screw-ups. I entered my current address when ordering a $50 item and their system switched the address to a previous address from which I had ordered they tried to claim. That it had to be me that made this mistake when I absolutely know where I live the address that they sent it to on the order had the lot. Number which I live at now listed on it. They absolutely refuse to replace the item or refund my money. They are very argumentative and complete trash if I were you. I would save my money and order elsewhere absolutely disgusting horrible service.

Hats are super comfortable!
Customer service fast and courteous!!
A++++++++!!

I had such a disappointing experience with Boston Scally Company. Their quality control is terrible, panels are cut/stitched unevenly and hats look sloppy and lopsided as a result. Hat sizes are inconsistent and don’t match the sizing chart listed on their website. You’d think that after three failed attempts with the same hat, it would be enough for a full refund but they insist on sending me more low quality hats instead and any refund would be subject to a processing fee that’s roughly 15-20% the cost of the hat. I was hoping I’d get some actual customer service instead it feels like cut and paste responses that ignore my actual request and just spit out the prefabbed company lines. You can’t speak to anyone directly, in fact they don’t even have a phone number so there’s no way to get past the email roadblock that they throw at you. Their marketing is good but that’s about as far as it goes, shop elsewhere.

Save your money. This place is a cheap fad that's not even in Boston.

Got the Contender. As stated multiple times, this is a cheap Chinese made cap. There add says it’s made of cotton/poly/wool blend. Nope, tag says 100% poly. The company is also not in Boston. This crap ships from PA. It’s a disappointment. If you want to show your Irish roots, stick with real caps made in Ireland.

I ordered a hat based on their sizing chart . They measurements of the hat were off by quite a bit. They also accidentally sent out two hats instead of one. When I got the return started I drove to post office to print the label off only to find out they had canceled my return until i sent back the extra hat they sent me. I had a hard time understanding why they didn’t tell me they were canceling the return label. They acted like I had somehow tried to steal a hat from them . They stated only once the extra hat was returned could I start the exchange . It was just one ridiculous policy after another in trying to deal with them. Once I had to argue with them for days before they allowed me to send both hats back at the same time. Then they refunded 38 dollars after I spent 55.92 . I have no idea why . This company is garbage and honestly so were the hats they sent out . If I were you I would steer clear of this company . Terrible customer service , terrible return policy. Just all around grimy.

I bought 3 X-Small caps. Supposed to be 54-55 cm. -one measured 52 cm. and just sat on the top of my head. Another one had loose stitching down the front seam, an off-center seam, and an oversized panel. These styles of caps will look goofy if the sizing and fit are off.

They will exchange for a different size and replace a damaged cap (but some have had difficulty with this). But, they don't include a return shipping label with the receipt- which is foolish since they have lots of exchanges. READ REVIEWS!

The company has been around for ten years, so caps outside the sizing guidelines, or damaged, shouldn't be shipped out. Made in China, so that explains the quality problems.

That being said, they have more styles and patterns than any other flat cap company I've found. If you can deal with haggling back and forth over multiple exchanges due to quality and sizing, you may end up with a decent cap. Good luck though.

Promotion and marketing are the focus of this company- not quality and customer satisfaction.

Great fitting and stylish hats in so many size options. Size exchange was a breeze

I had an issue with one of my caps. They were so fantastic to deal with. Got a replacement and couldn’t be happier!!

I have purchased several Boston Scally caps and I love them.
Aside from them coming faster than advertised, these caps are well made, from great material and look so good.

Recently I bought the “flap cap” for those really cold days. I was worried about how it would look with flaps in and I am thrilled to say with the flaps inside, there is no appreciable difference in the look. Flaps out, still looks good and is very warm.

Great job Boston Scally.