Booked.net Omdömen 439

Booked on the 1st of February for a glasgow hotel on the 11th of June.turned up at hotel only to be told that they had no record of our booking.I then had to pay for another hotel(after booking.net took our payment in February)so I am now over £300 out of pocket.I have tried to contact booking.net through phone and email and no reply.I am very unhappy!!!

We have booked a room with twin single beds.

I talked to the hotel and they told me that they don't have such an option in their rooms – only 1 double bed.

I contacted them yesterday on their website and asked for immediate cancelation and FULL REFUND but no one has replied.

I tried to call yesterday and today to their customer service (+44 113 467 9515) and no one answers the phone for 50 min!

Tried to book rooms at a budget hotel in Stockholm. When I had chosen rooms, and *after* I had gone through the payment process, the system told me that only one of the two rooms was available and suggested an alternative. When I chose that alternative, the system again told me that one of the rooms had been taken. I stopped trying. After an hour I realize money had been withdrawn from my card. In my e-mail there is a booking confirmation, but it does not show what I payed for. Telephone support is helpful, telling me that I booked one room only - but for the sum that was claimed to be for two rooms. The room I have booked also happen to be the one which has to be cancelled *on that day* for a refund (while the room I apparently didn't get would give a refund for another month). I get help to cancel it. I will really try to avoid booked.net in the future.
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Reply to the reply: Right now, I seem to have gotten the help I needed. But something in the system was clearly dysfunctional, so I would be very hesitant to try again.

If we could give zero stars we would, do not book through this company- my husband has just had an awful experience. He had to cancel a short break he had booked within a couple of days of booking - due to unexpected circumstances - he emailed them - but was told that they had to take the money in full - for a break which was 3 months away. This has caused even more distress to us, since mostly this company states 'free cancellation'. There can be no excuses for taking money on full in this way- perhaps the CEO of the company makes their money this way? We are now giving them chance to remedy before legal action is taken- since no physical contract actually exists either. our advice - avoid this company, book direct with hotels if you can. We have just lost money we cannot possibly afford to lose.
Given the company's response - they simply do not care about people and have set out to mislead - you may think you are dealing with the hotel direct, this company is not transparent - rest assured we will not be letting the matter rest. I also see on Trip Advisor that this company is called 'scammers' by reviewers and I understand why. This also reflects badly on the hotels using Booked.net as many customers it seems have had a bad experience and probably would be put off using the hotel again.
Unfortunately the reply I received is not good enough - this company does Not make it clear about the cancellation policy - or being transparent - maybe they should actually also look at contract law - as no actual contact has been made and signed - therefore consent has not been given to withdraw money from someone's account. Booked.net are bringing hotels into disrepute by this practice, my husband did offer them the opportunity to re instate the booking - but they refused. I say again the bad reviews here and on Trip Advisor speak for themselves.

I have had a horrific experience with this company, I recently booked a hotel break in Bournemouth for September, 3 months in advance. Within 24 hrs I chose to cancel the booking as the hotel doe's not offer free parking and my wife is disabled so I very much need parking. Booking.net has informed me they are taking 100percent of my purchase, non, refundable. I am left with no option other than legal action now. ABSOLUTELY SHOCKING. Update on my issue with booking.net, totally refuse to accept my issue with my cancellation, apparently it is clearly stated my booking was none refundable, this leaves me £330 out of pocket, my weekend away as restbite for myself and my wife, who is disabled gone! Your business practice is shameful, and nothing short of fraudulent. I will look to take this further, also make it my mission to bring your underhanded dealings to the public's attention.

Méga slechte ervaring mee! Willen je totaal niet helpen met je boekingen, zijn slecht bereikbaar en schuiven fouten op jou af. Geven aan geen manager te hebben en dat de fouten van hun collega's 'niet hun probleem' zijn.

He intentado cancelar por un accidente , ha sido imposible , ni tlfno ni email , para colmo la web esta localizada en Chipre .
Creia que era la web del hotel
que no os pase como a mi
mejor Españolas
ESTO ES LO QUE PONEN EN SU PAGINA
PAGO FLEXIBLE
La mayoría de los alojamientos tienen opciones de cancelación gratuita, tarifa baja y pago en el hotel. Elija los que se adapten a sus necesidades y deseos para una mejor experiencia.
QUE GRACIA

Booked a Room, payed via credit card

but no room was ever booked, hotel had no information about the reservation.

CAN NOT RECOMMEND

Update (20.05.): The Support answered quick and the the money got refunded.

Handle with care.

Avoid at all cost! My daughters went to stay at a hotel to be told room, still waiting for refund. I've been promised its been looked into, I've just spent over an hour on hold, sent several emails!!! NOTHING!

An operator who hangs up on you is always unpleasant. customer service: 0

Booked an Exec room at the Green Dragon Hotel in Hereford. Was allocated a standard room. On querying this with Reception, was informed that different booking companies use non standard terminology and that is the room I paid for (there was a cheaper option). Booked.net not of any help at all. Will not use again.

This is a scam they have lifted my property details without permission They have responded saying someone else gave them my details but that does not make sense as when you try to book it says it is not available when I know that it is .

Like so many reviewers here I wish I could award less than 1 star to this outfit, which is a scam. Like others I thought I had booked and paid on the home website of the hotel in question but received a confirmation from Booked.net, whom I had never heard of. I think I have since figured out how they hijacked my booking. The hotel in Switzerland was one I had used several times before and – probably like most folk – used Google to find the hotel website for my booking. I googled the hotel name and town. Google search results first list a bunch of other websites who pay Google for their positioning whenever a hotel is searched for. My search results therefore first featured all the usual suspects – Booking.com, Expedia, etc. and several I had never heard of. So, it was necessary to trawl though the search results to find the website of the hotel itself. This would typically be hotel name + place + domain suffix. This hotel does indeed have such a website. But also in the search results is a site called hotel name + place + “.booked.net”. This domain suffix is at best only visible in small print in the Google results. It also looks innocuous even if it were noticed – after all the website is in the name of the hotel. After clicking on this site, you are transported onto what looks like the home website of the hotel. In a top corner of this webpage there is a small unobtrusive “Booked.net” logo which a viewer is unlikely to notice because this slides out of sight as soon as you move past the picture gallery to engage with the booking process. You then book fully believing that you are talking to the hotel and getting its best prices when in fact you are paying the prices of an intermediary. You have been hijacked!

In the event the booking was made by Expedia and the hotel had not heard of Booked.net. The hotel charged me the far lower room price that they charge Expedia and credited me with the offsetting payment they had received from Expedia. A chunk of money had disappeared from my online payment to the detriment of both the hotel and me.

I dealt with Jane in customer support because I had questions about cancelling my reservations. Jane was very courteous and promptly resolved my issue and cancelled my bookings. The cancellation is in no way a reflection of Booked.net, its employees or rates. Unfortunately our event was cancelled, but I would definitely use your service in the future.

As a villa owner, I am trying to have the contact for partnerships since two weeks now.

I am not against them advertising my Villas, but I'd like to speak about any kind of strategy and content with someone like with any other OTA.

Never ever anyone took the time to five me an answer. I tried FB, e-mail, support, even called to the UK. Last try was with Dhisco Pegasus the mother company and they told me... "We do not provide the service you are looking for" what a joke!

If someone from booked dot net/hotelmix or whatever you are called wakes-up... you know where to find me.

Beware. Canceled our reservation a week before we were supposed to arrive. Called and the "customer service" was extremely rude, offered no help, and then hung up on me.

They have lifted our property listings without permission and are not authorized to do so. Not only are the listings inaccurate, they are against all of the rules at this residential complex. Booked.net appears to be a total scam.

Ich habe über das Portal gebucht.
Nach der Buchung habe ich die Bewertungen gelesen und aus angst alles storniert.
Das Geld habe ich sehr schnell wieder bekommen.
Kann also wegen Hotelbuchung nichts sagen. Aber hätte vielleicht einfach nach 3 Tagen das Hotel anrufen und nachfragen sollen, ob das Zimmer gebucht wäre.
Vielleicht sollte man einfach nachfragen und neue Anbieter eine Change geben und nicht immer über die üblichen Buchungsportalen buchen.
Werde die nächste Buchung hier buchen.
Danke
Antonio

Very disappointed with the Wine Village Motor Inn Rutherglen. We booked online through booked.net two rooms for one night and received a confirmation. The motel then contacted us to say we couldn’t stay one night we had to book for two and it would be a cheaper rate if we booked direct. So I booked for 18th and 19th March. I then found alternate accommodation and cancelled the online booking and also rang and cancelled the booking direct with the motel. The motel then took money from my credit card for a booking 18th and 19th February. I rang and explained that I had never booked in February and expected the motel to correct their mistake. They are refusing to return my $756.