As others have said, they mislead you into thinking you are dealing with booking.com We got suspicious as soon as we booked but they wouldn't refund. Fortunately the bank were awake and refunded. I... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The customer support team didn't give up and negotiated with the hotel until I got all the refund back. Great job and service!
Företaget har svarat
PROSIMY NIE REZERWOWAĆ NOCLEGÓW PRZEZ TĄ STRONĘ !!!. Nie współpracujemy z nimi a zdjęcia i część opisu są SKOPIOWANE z portalu booking.com. Wiele informacji zawartych na stronie booked.net a dotyczący... Se mer
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Nuit réservée à l'aéroport de New Delhi avec annulation automatique jusqu'à la veille, annulation faite 2 semaines avant, confirmée par booked, mais finalement non effectuée auprès de l'hôtel. 200 € p... Se mer
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2,1
Dålig
439 omdömen
Har besvarat 100 % av sina negativa omdömen
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E' UNA TRUFFA!!!
E' UNA TRUFFA!!!
Ho prenotatto l'appartamento, ma nessuno si è presentato al check-in. Mai mi è stato fornito un contatto preciso o il numero di telefono della persona con la quale avrei dovuto fare il check-in. Il "servizio clienti" mi ha risposto dopo 1 giorno, sembrando i seri, ma mai mi hanno ricontattato, dato i dettagli, spiegazioni o qualsiasi info. E' UNA TRUFFA fatta abbastanza bene, includendo il Servizio clienti.
3 augusti 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear Viera,
Please accept our apologies for the inconvenieces caused.
Our customer care is already working on this situation.
Once the responce is received, we will immediately inform you via email.
Great customer service
I was very impressed with booking.net’s customer service, their follow up regarding issues that arise and their willingness to look into the issues and offer compensation. Thank you
1 augusti 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear Menahem Blum,
It was a pleasure to help you.
Thank you for choosing us for booking a property!
SCAM - ZERO CUSTOMER SERVICE
Booking.net is a scam. ZERO CUSTOMER SERVICE, calls and e-mails ignored. Confirmation number never sent. Unable to cancel current booking.
1 augusti 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear Alex,
We are very sorry that this happened.
We always try to help the client in case of any difficulties. We try to help everyone who applies, but it may take longer than usual to respond due to the high volume of requests.
Please provide us with details so that we can find your booking and help you.
Service client au top
Service client au top. Nous a aidé et remboursé suite à l’annulation de notre vol alors qu’ils n’étaient pas obligé.
Bravo
24 juli 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear Loic,
Thank you so much for the feedback and that use our service for the booking of accommodation.
We are always happy to help our customers with a difficult situations.
Helpful assistance
Victoria and the team from booked.net were committed and helped me to cancel a hotel room for health reasons.
22 juli 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear Frank!
Thank you for the feedback.
For our team it was a pleasure to help you with a request. Hope that you will use our service next time.
Ottima assistenza
Causa Covid ho dovuto disdire la mia prenotazione a due giorni dalla partenza. Ho contattato il servizio clienti che prontamente mi ha assistito e, inviando loro il test di positività, nel giro di 24 ore mi hanno rimborsato dell’ intera somma versata per la prenotazione. Grazie per la velocità con cui mi avete supportato e grazie in particolare a Victoria che mi ha aiutato a risolvere ogni problema.
17 juli 2022
Omdöme utan inbjudan
Svar från Booked.net
Gentile Chiara!
Grazie mille per un commento così meraviglioso. È fantastico che apprezzi il nostro lavoro.
¡Cuidado! Venden hoteles cerrados
CONTESTACION A LA RESPUESTA DE BOOKED.NET: Hay más de 10 emails intercambiados con ellos y no adquieren ninguna responsabilidad. Muy buenas palabras, largas y más largas y finalmente, nada.
Alucinante pero cierto. Vas con toda confianza al hotel reservado (y pagado) con casi tres meses de antelación y resulta !que está cerrado! teniendo que buscarte la vida
Al reclamar, se limitan a decir que no lo entienden, te devuelven menos de lo pagado y 0 responsailidades. Por supuesto, !nunca reserven a través de este portal!
15 juli 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear David!
We are very sorry that this happened.
In order for us to deal with the incident that has arisen, please write to us on support@booked.net and we will take your request into work.
Site is a scam
Site is a scam. Steals your property details from internet and lists them on their site.
No, you don't have partners that provide you with details. The site you copypasted/stolen - we're not listed on that site long time ago. The information, rates etc. mismatch. You don't even reply to requests to remove property from your site. Money stealing website - fraud and scam.
14 juli 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear VSytas S,
We have a hotel partners that provide us the rates for hotels and ability to book it online. We have contracts with them.
Our hotel partners, that we have a contract with, provides us the rates and all information about the hotel that is why we do not need any direct agreement with the hotel to sell it online.
This is a scam website
This is a scam website. Every review is fake. I know this because they have written reviews purporting to be about our guesthouse - and others nearby - and we didn't have OTA bookings during the period we had reviews, so it was impossible to have these. Also, virtually every review is written in poor English and with basic knowledge of the area which, if investigated, prove false. For example, advising that there is excellent dining at a restaurant ten minutes away (a caravan park!).
Don't book through this company or hotelmix.co.uk. Or give the hotel/B&B a ring to check before booking (advisable anyhow).
The company has responded to my comment, but it doesn't hasn't answered the issue about fake reviews. When I spoke to a representative from this company, I was told that Booking.com has provided the link to our guesthouse, but Booking.com denies this. However, regardless of whether they work with another OTA, I would still strongly advise that you do not use a company that creates fake reviews. I have contacted trading standards about this.
13 juli 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear Sharley Wesley,
We are sorry that you have such opinion about our company.
We have a hotel partners that provide us the rates for hotels and ability to book it online. We have contracts with them.
Our hotel partners, that we have a contract with, provides us the rates and all information about the hotel that is why we do not need any direct agreement with the hotel to sell it online.
We receive the information including pictures and description from our hotel partners and can publish according to the contract.
If any of the pictures or other materials that we list on our page are protected by the copyright (and you have appropriate documents to confirm that), send it to us on email address support@booked.net and we will change it from our website.
Total rip-off I booked a room then when…
Total rip-off I booked a room then when the confirmation comes through it’s the wrong date you can’t alter the date or get a refund please never use this company you will get ripped off as I did
12 juli 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear, Steven!
Let me provide an explanation for the situation.
According to the results of the technical check, we see that you booked the dates of July 10-11, and you did not choose other dates, therefore, there were no errors in the operation of the resource. The site was working properly.
Information about the dates chosen by the client is duplicated on several pages so that he can check the data before making the payment in order to avoid errors.
Our customer support department is still working on your refund request and will get back to you with a reply on your email as soon as it receives a final decision from the hotel partner.
Nightmare at Labranda Playa Club.
I booked two apartments with booked.net at Labranda Playa Club, Lanzarote. The first room was a two bedroom apartment booked in my name for four people the second was a one room apartment booked for a single individual in their name. When we arrived at the apartment complex we were told that two single apartments were booked in my name and there was no record of the second booking. We tried to contacted booked.net on arrival (Friday) to get help but there was no telephone reply so email’s were sent both by our party and the apartment reception staff but there was no response until the following Wednesday. We have since exchanged emails with booked.net asking for a refund for the single bedroom apartment that wasn’t booked but haven’t had a satisfactory response. Fortunately we booked by credit card and are pursuing a refund through the credit card company.
Supplementary: booked.net have issued the appropriate refund, therefore although the booking was very poorly executed it wasn’t a scam.
12 juli 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear Paul!
We are sorry that such an unfortunate situation occurred.
We see that your request is being processed by our support team. This request is still pending with the hotel partner.
We will get back to you with a response to your email as soon as we receive feedback.
We hope for your understanding and patience.
Zahlung nicht weitergeleitet
Obwohl ich schon 2 Wochen vor Reiseantritt an booked.net bezahlt hatte, gab es bei Ankunft im Hotel in Jerusalem keinen Zahlungseingang, sodass das Hotel zunächst eine weitere Zahlung wollte. Erst nach heftigen Beschwerde-Mails hat sich booked.net darum gekümmert. So möchte man keinen Urlaub beginnen!!!!!
12 juli 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear, Roland Ventzke!
First of all, please accept our sincere apologies for the inconvenience caused.
The payment issue has been resolved. According to the partner, the hotel did not check the booking information and mistakenly reported that the order was not paid. Information about the terms of payment for all particular bookings is sent to the hotel, and it is aware of everything.
The exact SCAM that other people have…
The exact SCAM that other people have described, especially K Wilking 04/05 whose description is spot one:
The B&B/Hotel website is top of the search results under the usual links such as Booking.Com
It was a UK bed & breakfast I was booking into.
It turns out to be a fake website.
Payment is taken in dollars.
Money goes to....Ciliara Trading Limited, established in Strovolos, Cyprus
The B&B / Hotel have informed me that they have received no funds, nor booking.
I daren't open the attachments and have cancelled my bank card.
ABSOLUTE SCAM
7 juli 2022
Omdöme utan inbjudan
Svar från Booked.net
Good day!
We are very sorry that this happened. We charge guests in the currency provided by the hotel partner. Payment to the hotel is transferred within the framework of the contractual relationship, and the hotel is aware of when payment for the reservation is due.
In order to sort out your issue, please send us a request on support@booked.net.
We will definitely help you.
Easy to communicate with
The customer service was responsive and understanding to my specific circumstances and requests. I was happy with the outcome, and will use them again in the future.
5 juli 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear Jennifer LaCorte,
Thank you for so good feedback. Our customer service always ready to help customers and find out any possible solutions in a difficult situation.
Have a great day.
Zahlungsprozess abgebrochen
Hotelsuche Köln.
Während der Auswahl auf getcolognehotels.com keine Auffälligkeiten festgestellt. Im Buchungsprozess machte mich bereits die Zahlung in US$ sowie vorgesehene Abbuchungen innerhalb der kostenfreien Stornofrist bis einen Tag vor Anreise stutzig.
"Dies ist ein in € berechneter voraussichtlicher Preis. Die Zahlung erfolgt in der Währung der Unterkunft (US$). Der Wechselkurs kann sich bis zum Zeitpunkt der Zahlung ändern."
Eine augenscheinlich deutsche Website, ein Hotel in Deutschland, Preis in EURO soll ich in US$ zahlen? Vlt. noch zzgl. Fremdwährungsgebühr ... Zahlung mit PayPal wird angeboten, aber Gesamtbetrag sofort fällig.
Kein wirkliches Impressum, AGB's na ja, Telefonnummer in Übersee, auf der Suche nach Infos und paar Klicks -back to the roots.
Ich habe die Buchung rein nach Gefühl nicht abgeschlossen, kann daher ohne Ergebnis und Folgen nicht abschliessend beurteilen wie seriös oder unseriös dieses Vermittlungsgeschäft ist.
Gut möglich dass ich mein Hotelzimmer in paar Wochen hätte beziehen können, aber warum etwas riskieren wenn es diverse andere, transparentere Vermittler gibt.
Gleichen Buchungsblauf konnte ich bei zwei weiteren Domains testen. Whois Abfragen bringen nicht wirklich Licht ins Dunkel des Betreibers. Zypern, USA, GB, Island ...
Möchte niemand von einer Buchung abhalten. Soll jeder für sich entscheiden ... ;-)
****************************************************************
Lieber Verfasser der Antwort,
es ist sicher keine Bequemlichkeit, wenn ich mir in der BRD, auf einer sehr deutsch bezogenen Website, ein Hotel in einer deutschen Stadt buchen möchte. EUR waren mir sogar schon vorgegeben und habe auch nichts anderes erwartet. Erst recht keine Zahlung in USD mit evtl. zusätzlichen Kreditkartengebühren.
Selbst für das Hotel normal wirtschaflich durch Währungsschwankungen ein Verlust Zahlungen vom Kunden in USD zu verlangen, denn eigene laufende Verbindlichkeiten werden in EUR getätigt! Vom Aufwand mit deutscher Umsatzsteuer ganz zu schweigen.
Das die Zahlung nach Zypern geht, ist durch das fehlende Impressum nicht sofort festzustellen. Der Empänger "Ciliara Trading Limited" ist vermutlich auch der für den buchenden rechtliche Vertragspartner. Nicht das Hotel! Erwähnung findet das keine irgendwo. Genauso wenig wie die einfachsten Angaben in den AGB's.
Das Hotel hat sicherlich an einen Hotelbrooker Kontingente zu Preis xxx vermarktet. Käuferin ist vermutlich Ciliara Trading Limited und versucht diese auf verschiedensten Domains an den Mann/Frau zu bringen.
Da der Buchende so dann ein Hotelzimmer für Deutschland vom Ausland kauft hat sich das mit der deutschen MwSt. auch erledigt. Gibts dann nämich keine. Schlecht wenn er z.B. eine Rechnung für's Finanzamt braucht. Hotel brauch keine Rechnung ausstellen, denn das Hotelzimmer wurde ja ohne MwSt. ins Ausland verkauft.
Wie dieses Geschäftsmodell genau abläuft wissen vlt. nur die beteiligten. Zypern ist kein so schlechter Finanzplatz um mit wirtschafts- und/oder steuerrechtlichen Tricks Geld zu machen.
Kann dem buchenden in seinem Hotelzimmer auch egal sein wenn alles gut geht ...
Würde aber im Gegensatz zum oben geschriebenen von einer Buchung eher abraten, auch wenn ich bei einem Zimmerpreis bei direkter Buchung im Hotel von fast 100,00 EUR eine Ersparnis von 27,00 EUR hatte.
Zwei von den 3 Sternen ziehe ich wegen dem intransparenten Buchungsprozess und unklaren Vertragsverhältnis noch ab.
Einer noch dazu wegen dem wirklich guten Angebotspreis. Kann ohne Festbuchung nicht sagen ob es so geblieben wäre.
30 juni 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear X-mann,
We thank you for your feedback regarding our resource.
On our website, we provide the possibility of booking many hotels and offer attractive prices for our customers.
The client on the site can choose an offer in the currency of the country that interests him (this is done only for convenience), but the payment will be debited in the currency in which the partner charges us. This information is clearly displayed on our website at the stage of booking, before payment is made on a client side.
Payment currency, unfortunately, cannot be changed.
We hope that our booking site will still be of interest to you and that you will book with us in the future.
We wish you a successful and sunny day!
P.s:
Dear X-mann,
Thank you for your feedback, we are very sorry that you have such an opinion about our resource.
Our company provides the possibility of booking in the exact currency in which the partner provides and we cannot change it in any way. We would love to do it, but such conditions were provided.
As for the cost of proposals, we show exactly the one that the partner showed us automatically. We do not take part in the formation of the cost of proposals.
Our company does not provide VAT invoice cause in general bookings are making through our hotel provider, who is registered outside the EU, therefore is not VAT taxpayer.
Have a great day.
Company gains business by deception and overcharges
We had the same experience as other reviewers here. We were trying to book a hotel on its own website for a 70th birthday trip, without going through a booking agency. We thought we had found the correct website, and when the acknowledgement of the booking arrived from booking.net, we assumed that this was a payment system used by the hotel. It was only the day before travel that we noticed that the price for the room was 40% higher than we expected. (We'll be more careful in future). At least we had a booking. When we got to the hotel, they informed us that the booking had actually been made through expedia. I emailed booking.net after we got back and also phoned them them but they flatly refused to refund any of this clearly fraudulently obtained commission.
We were not careful enough when making our booking, but this company is clearly using deception to gain business and should be avoided at all costs.
29 juni 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear Annabel,
Thank you for getting in touch with Booked.net
We would like to explain that our company gets the rates and prices from our suppliers with their own commission, and these prices are different from the ones provided by the hotel.
The price for the booking reservation was clearly announced on our website, and you accepted it when you were making a reservation.
You must understand that by making the reservation through intermediaries, the final price of the hotel will increase in relation to how many intermediaries are present.
Should you need any further information please do not hesitate to contact us.
Sincerely,
Booked.net team
Rip off merchants …
Better off going direct as the mark up on everything they push is immense. Almost twice the price. Save your money go direct to the hotels and save that cash.
21 juni 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear Keith,
We saw that you sent us the letter, so we provided the reply on your email address. Be so kind to check it.
hat alles gut geklappt
hat alles gut geklappt, hotel in München gebucht, hab mich vorab abgesichert und im Hotel angerufen, alles angekommen, wie gebucht
19 juni 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear Markus,
We are happy that your stay at hotel went well. We appreciate that you booked reservation through our service.
This site is a SCAM!! They didn't care if I slept in the car park.
Booked a guesthouse 2 weeks in advance.
When I arrived the guesthouse was closed.
Called the number attached and the woman said there was no booking under my name or my booking reference number. She asked me to send her a copy of my booking to a WhatsApp number. Her number did not work. I asked her to WhatsApp me and I would respond, she did not. She refused to give me an email to send it. 5 mins later she told me the guesthouse was full and there was nothing she could do for me. I had to find another place stay last minute (not cheap in June in the Algarve). Since then I have emailed and called booked.net and got no response. Do not use this company.
17 juni 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear MB,
Thank you for getting in touch with us.
On behalf of the Booked.net department we would like to apologise for any inconvenience that you may have experienced during the incident. Can you please send us email on support@booked.net and we will be happy to assist you with your issue.
Sincerely,
Booked.net team
Un faux site tenu par des russes à…
Un faux site tenu par des russes à Malte
Pourquoi 🇲🇹 Malte … devine
Des Voleurs qui ne travaillent pas avec les hôtels du site
Ils ont acheté un gros bateau 🛥 avec les escroqueries
14 juni 2022
Omdöme utan inbjudan
Svar från Booked.net
Dear Patrick Lawerman,
We really are sorry that how you are feeling about our company Booked.net
Kindly note that we are legitimate company and who has European license to work in Europe and that our finance department is registered in Republic of Cyprus according to all legal requirements of the Republic of Cyprus.
Please note that if you continue sharing false information about our company accusing that we are fake company or that we are thieves we would appeal in a legal form.
Should you have any further questions about our company or our staff we have working for us, please do not hesitate to get in contact with us.
Sincerely,
Booked.net Team
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