Assistenza clienti fantastica e massima disponibilità! Ho acquistato due e-bike Bodywel e sono davvero soddisfatta del prodotto. Le bici fanno il loro dovere e hanno un ottimo rapporto qualità-prezz... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Pésima experiencia. Compré una T16 Pro en AliExpress y el paquete me llegó golpeado. La bicicleta traía varias piezas rotas y cables arrancados. Tramité la devolución y tanto el vendedor Bodywel como... Se mer
T16 Bicicletta stupenda, rapporto qualità prezzo top. Materiali e dettagli di alta qualità. Arriva imballata a prova di corriere, si monta facilmente in 15 minuti (tutti piccoli attrezzi che servo... Se mer
Företaget har svarat
Ho acquistato una T16PRO, che era già preassemblata all'85%, quindi sono riuscito a completare l'installazione molto rapidamente. Mi Piace davvero molto.
Företaget har svarat
Företagsinformation
Skrivet av företaget
Bodywel is a high-quality and innovative electric bikes company that offers a new and sustainable solution for urban commuting.
Kontaktuppgifter
ROOM 1D, 2/F, FU TAO BUILDING, 98 ARGYLE STREET, MONGKOK, 999077, KOWLOON, Hong Kong
- support@bodywel.com
- bodywel.com
3,9
Bra
65 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Poor quality and support
Got 2 e bikes, started having issue with one bike where it moving ahead without doing anything (Got saves lot of times hitting other vehicles and hurting myself)
Similarly the second bike I lost the Nut and I requested nut from them and paid the shipping cost. They sent me wrong nut and asked me to use washer to workaround. This is unacceptable
23 januari 2026
Omdöme utan inbjudan
Svar från Bodywel® Ebikes
We're very sorry to hear about your experience, especially the safety issue you described.
To clarify, the replacement nut was sent based on the reference photo provided and was not incorrectly shipped. We only charged a €5 shipping fee. Additionally, an extra sensor was provided free of charge to address another issue.
We’re sorry the installation did not meet your expectations and remain available to assist.
Love my bodywel bike
Love my bodywel bike, it runs great no problems getting up hills and feels very stable. I have had a few problems with the bike recently but bodywel are happy to help sending out parts to get it fixed. Good all.round bike with good milage.
2 december 2025
Omdöme utan inbjudan
Mijn Body Wel T16
Ik heb een Body Wel T16 en ik heb nog nooit zoveel bekijks gehad. Regelmatig houden mensen mij aan om te vragen hoe ik aan die leuke elektrische opvouwbare fiets kom. Dan vertel ik, dat die snel is, hele goede vering heeft en makkelijk opvouwbaar is voor achter in de auto, zeer compact.
Ik heb er erg veel schik van en hij ziet er ook nog eens leuk uit!
2 augusti 2025
Omdöme utan inbjudan
Svar från Bodywel® Ebikes
Dear customer,
Thank you so much for sharing your experience! We're glad to hear you're happy with your choice. May it continue to bring you joy and smooth travels on many adventures to come!
A26 in 🇬🇧 UK
Bought the bike 2 years ago, I was well impressed how sturdy it is, would be perfect for my commute
After a few months I had cable issues and they sent a video on how to repair it then the motor failed. They sent a new motor with instructions on how to change it. A lot of frustration for a new bike that should be repaired under guarantee, or replaced. I've had issues with the brakes - sorted by watching videos, but even so became wary that they'd fail at any time. There is rust on the chain, spokes and nuts & bolts (kept with other bikes that have no rust - in garage ).
To top it off the battery went to only doing about 20 Mike's a year ago. They offered a new at a reduced price but I decided not to spend any more on a bike I was unhappy with. Now it's completely dead! - very unhappy
Had a good 2 years riding just my 2 miles back & fore to work, felt generally safe as it was so sturdy- just the brakes let down & completely naff battery.
Hopefully a just bad one of the batch as so many good reviews
20 juni 2025
Omdöme utan inbjudan
Svar från Bodywel® Ebikes
Dear customer,
I'm so sorry about this inconvenience and we would like to apologize for this bad experience.
Please note that We provide 1-year warranty for battery. Malfunctions such as poor contact, power outage, failure to store power, or capacity below 60% will be eligible for a new battery replacement within 180 days from the purchase date.
As for the battery usage, the following conditions may significantly shorten battery life:
1. Overcharging and over-discharging.
2. Underinflated tires could put extra stress on the battery.
3. Overweight and poor road conditions may affect battery range.
We strive to ensure that all of our customers are completely satisfied, and it is our hope that you truly are. If you have further question, feel free to contact us via email:
UK after-sales email: info.uk@bodywel.com
EU after-sales email: info@bodywel.com
Best regards,
Bodywel customer center
bici fantastica molto bella
bici fantastica molto bella, apprezzata esteticamente da chiunque la vede, qualità ottima anche se qualcosa va migliorata, ma niente d'importante. Post vendita efficientissimo e gentilissimo E' stata subito acquistata da altri due amici. Oggi a Ruvo di P. siamo in tre
6 juni 2024
Omdöme utan inbjudan
Bodywel T16 pro, distance and display problems.
The bike is a Bodywel T16 pro.
The bike runs well and it is perfect for city.
Max distance in 3 speed mode is 22km without pedaling.
The display is not clear under the sun and you cannot read anything on it.
The rest is good
23 maj 2025
Omdöme utan inbjudan
No responden a la garantía
Compré una bicicleta eléctrica por 1000€ hace 15 meses, el freno trasero se ha estropeado porque se ha salido el líquido y ha contaminado las pastillas de freno. Está en garantía y la empresa no responde a mi reclamación, estoy muy descontenta.
25 maj 2025
Omdöme utan inbjudan
Svar från Bodywel® Ebikes
Estimado cliente:
Lamentamos mucho su desagradable experiencia.
Lamentamos la demora en responder; es posible que su mensaje se haya recibido por error.
Por favor, contacte de nuevo con nuestro equipo de atención al cliente en [su correo electrónico] con su número de pedido y le ofreceremos una solución lo antes posible. Nuestra dirección de correo electrónico oficial de atención al cliente es: UE: info@bodywel.com Reino Unido: info@bodywel.co.uk
Muchas gracias por su paciencia y esperamos resolver este problema satisfactoriamente.
Atentamente,
El equipo de bodywel
Dopo un mese di utilizzo sono molto…
Dopo un mese di utilizzo sono molto soddisfatto, se avesse il sensore di coppia sarebbe il massimo, partire da fermo in salita risulterebbe facile.
24 maj 2025
Omdöme utan inbjudan
Svar från Bodywel® Ebikes
Gentile Cliente,
Grazie per il tuo feedback positivo. Prenderemo sul serio i vostri suggerimenti e miglioreremo ulteriormente l'esperienza utente per rendere la guida più semplice.
Vorrei acquistare la bici bodywel A26 e…
Vorrei acquistare la bici bodywel A26 e vorrei sapere se è a pedalata assistita o elettrica…grazie
23 maj 2025
Omdöme utan inbjudan
Svar från Bodywel® Ebikes
Dear customer, you have purchased a pedal-assisted model. Of course, if local laws allow it, you can also use the accelerator. If you have any questions, please reply in good time.
Bodywel A275 E-Bike
I bought the Bodywel A275, nearly two years ago. The reason I bought this bike instead of the 1000´s others on offer, the price, big battery, thick tyres, big display, hydraulic brakes etc. The only thing I didn´t like was the colour but apart from that I am 100% happy with the e-bike and can reccomend it to whoever for normal bike rides.
30 april 2025
Omdöme utan inbjudan
Svar från Bodywel® Ebikes
Thank you so much for sharing your experience with the Bodywel A275! I'm thrilled to hear that you're happy with your choice and that it has served you well over the past two years. May it continue to bring you joy and smooth rides for many more adventures ahead!
I am so happy with my newly bought…
I am so happy with my newly bought Bodywel bike A275. It’s really a perfect electric bike for in the city or longer trips. It drives very smooth on every (bumpy) road. I can honestly recommend this bike, prompt delivery and for any questions Bodywels support desk is extremely helpful and friendly,
1 april 2025
Omdöme utan inbjudan
Svar från Bodywel® Ebikes
Dear customer,
Hello!
Thank you for sharing such a positive user experience! We are also very pleased to receive your recognition. We are honored to be able to provide support when you need help, and we will continue to work hard to provide customers with better products and services.
We hope you enjoy riding, and we welcome you to share more suggestions or experiences with us anytime via email at info@bodywel.com.
Fijne winkel, fijne fiets
Zo’n 1 jaar al heel blij met mijn groene F20Pro . Ik gebruik hem elke dag om 10km naar werk te fietsen en voor alle andere dagelijkse ritjes (want we hebben de auto weggedaan). Met 1x in de week een paar uur opladen gaat dit prima. De service in de winkel in Bodywel is top!
6 februari 2025
Svar från Bodywel® Ebikes
Beste klant,
Hallo!
Heel erg bedankt voor uw erkenning van onze Bodywel-producten. Tegelijkertijd zullen we blijven werken aan het produceren van producten van hogere kwaliteit.
Als u nog verdere vragen heeft of hulp nodig heeft in de toekomst, neem dan gerust contact met ons op via e-mail op info@bodywel.com. We zullen doorgaan met ondersteuning bieden voor u. Wij wensen u en uw familie een prettige rit!
Bodywel A26 E-bike
My partner bought this bike to get about on. From start to finish, the process was she loves the bike. She uses it all the time and it's never let her down. The battery lasts a long time, doesn't take much to charge to full (at very little cost). We did lose a key. The company replied straight away and have been very helpful. All round, the bike is very quality for the money. The company are very helpful, I'd have no hesitation in recommending them to others 🙏
25 februari 2025
Omdöme utan inbjudan
Svar från Bodywel® Ebikes
Dear customer,
Hello!
Thank you for sharing such a positive user experience! We are also very pleased to receive your recognition.
We are honored to be able to provide support when you need help, and we will continue to work hard to provide customers with better products and services.
We hope you enjoy riding, and we welcome you to share more suggestions or experiences with us anytime via email at info@bodywel.com.
Satisfied about her T16
My daughter Leony is working as a schoolteacher and has to go through Amsterdam by bike every day this Bodywel T16 is the best solution for her to go through the busy traffic.
She had a small problem with the sensor but the company Bodywel will send her a new one in short time .She is very satisfied about her bike and the people of Bodywel
10 januari 2025
Omdöme utan inbjudan
Svar från Bodywel® Ebikes
Dear customer,
Hello!
Thank you for sharing such a positive user experience! We are also very pleased to receive your recognition. We are honored to be able to provide support when you need help, and we will continue to work hard to provide customers with better products and services.
We hope you enjoy riding, and we welcome you to share more suggestions or experiences with us anytime via email at info@bodywel.com.
Dont buy one
Brought a Bodywel A275. The screen, odometer and app are useless. Have had to replace bearings twice. Have had to replace the whole brake system and replace both tyres in less than 6 months. Absolute piece of excrement with matching customer service.
24 juli 2024
Omdöme utan inbjudan
Svar från Bodywel® Ebikes
Dear customer,
Hello!
We apologize for this situation and I am unable to find your previous purchase information, could you provide more details to us?
We are disappointed to see your multiple negative comments about Bodywel.
We will work hard to help you resolve all issues, please give us a chance, hoping to handle your demands properly. Please contact us via email at the UK after-sales email: info.uk@bodywel.com, EU after-sales email: info@bodywel.com
Best regards,
Bodywel
De primera
La verdad es que mi nueva F20Pro es la mejor bicicleta eléctrica del mercado. No podría estar más feliz. Siento exactamente lo mismo por el trato que recibí personalmente. El servicio es excelente.
¡Una semana después, mi amigo pidió su M275!
¡Una gran empresa!
26 november 2024
Svar från Bodywel® Ebikes
Estimado cliente,
Hola!
Gracias por su recomendación y muchas gracias por reconocer nuestros productos Bodywel. Continuaremos trabajando duro para producir productos de aún mejor calidad.
Si tiene alguna pregunta adicional o necesita asistencia adicional en el futuro, no dude en contactarnos en cualquier momento a través del correo electrónico info@bodywel.com. Seguiremos brindándole apoyo. ¡Que tenga un viaje agradable!
Perfekt für Langstreckenreisen
Die BodywelA275 ist ideal für meine langen Reisen durch Deutschland. Sie bietet eine tolle Reichweite, ist bequem und fährt sich auf langen Strecken sehr stabil. Perfekt für Abenteurer und Reisende!
17 december 2024
Svar från Bodywel® Ebikes
Liebe Kundin,
Vielen Dank für Ihre Empfehlung und vielen Dank dafür, dass Sie unsere Bodywel-Produkte anerkennen. Wir werden weiterhin hart arbeiten, um noch bessere Qualitätsprodukte herzustellen.
Wenn Sie weitere Fragen haben oder in Zukunft zusätzliche Unterstützung benötigen, zögern Sie bitte nicht, uns jederzeit per E-Mail unter info@bodywel.com zu kontaktieren. Wir werden Ihnen weiterhin unterstützend zur Seite stehen. Gute Fahrt!
Bodywel A275 elektrische fiets
Heb de A275 besteld via de website. Enige minpuntje is dat de betaling via paypal niet goed gaat. Dus het is aan te raden om te betalen via een credit card of gewone bankpas. Zodra je een vraag stelt via de mail komt er snel antwoord op je vragen.
De fiets wordt vrij snel geleverd, je dient zelf even het voorwiel, stuur en het zadel erop te zetten en de trappers en standaard. Dit is vrij simpel te doen en de instructie via het filmpje op de site is duidelijk.
Het opladen van de accu gaat ook zeer gemakkelijk.
De fiets heb ik inmiddels getest en hij rijdt heel prettig! De trapondersteuning werkt geweldig en de fiets is zeer stevig. Een aanrader!
4 december 2024
Omdöme utan inbjudan
Svar från Bodywel® Ebikes
Beste klant, hallo!
Bedankt voor uw feedback! We zijn erg blij om te horen dat u dit Bodywel-product erkent. Het is een eer voor ons om u te voorzien van tijdige klantenservice en een soepele levering.
Uw feedback is de drijvende kracht achter onze continue verbetering en het leveren van kwaliteitsservice. Als u in de toekomst nog vragen heeft of verder hulp nodig hebt, neem dan gerust contact met ons op via info@bodywel.com. Wens je een prettige rit!
Brakes don't work
Just bought a bodywel bicycle and after i assembled the bicycle i took it for a test drive and the brakes didn't work... sent an email to the customer service and they said that I need to fix it myself or need to bring it to a bike repair shop on pay it myself...
The bicycle was just 1 dat old and 1km on the odometer.
Also there was a scratch on the frame and they didn't help with this either.
Horrible Horrible service.
Please check for other places to purchase an bicycle.
29 september 2024
Omdöme utan inbjudan
Svar från Bodywel® Ebikes
Thank you for taking the time to give us feedback. We value every customer's opinion. There may have been a misunderstanding in your feedback, you may not have carefully read the emails we sent you. We did send you a video on adjusting the brakes, and most of the issues with brake performance can be solved by following the instructions in the video to loosen the screws. You mentioned that you were unwilling to follow the video instructions, so we suggested taking it to a nearby repair shop and we are willing to reimburse for any brake inspection bills. You also mentioned a slight scratch, with large products like this, there may be some bumps during transportation or assembly, which is why we provide a small bottle of original paint in each bike's accessory box for minor scratch repairs. We apologize for any inconvenience caused and continue to optimize and improve our products in order to create better quality Ebikes!
Aucun service après vente
Aucun service après vente, ils ne vous répondent même pas.
Vélo tombé en panne après seulement 80 km
11 september 2024
Omdöme utan inbjudan
Svar från Bodywel® Ebikes
Cher client, bonjour! En ce qui concerne votre plainte concernant le fait de ne pas répondre à vos messages, nous ne sommes pas tout à fait d'accord. vous nous avez envoyé un e-mail en dehors de nos heures de travail;,après comparaison et vérification, nous avons constaté que vous nous aviez envoyé un e-mail seulement une heure avant de laisser un avis sur Trustpilot disant que notre service était médiocre pour ne pas avoir répondu à votre e-mail.
Si vous avez besoin d'une réponse instantanée 24 heures sur 24, nous ne pouvons pas y parvenir. peut-être qu'en visitant notre magasin physique, vos besoins seront satisfaits. Nos collègues du service clientèle traiteront rapidement votre problème le jour ouvrable suivant. Chez Bodywel, nous prendrons certainement au sérieux les problèmes après-vente de chaque client et veillerons à une résolution parfaite!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.