i have to give an A+ to JOSIE! i inadvertently ordered 3 of the same swimsuit due to a faux pas on my part. i emailed customer service shortly after i placed the order telling of my issue. the sam... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I'm actually still seeing results!!! My 18 yr old daughter Wednesday asked me before work was I wearing my sculptor.... I was shocked at when I told her I wasn't wearing it her eyes got sooooo big lik... Se mer
Super thrilled about my purchase great sales easy checkout! Delivered on time and in a full coverage short my booty wasn't flattened it was lifted and smoothed out nicely ZERO ROLLDOWN which is a c... Se mer
I am furious! They are holding my refund hostage literally. They have asked me to remove my review before they will issue my refund! Literally I purchased this bra, received the smallest, cheapest, br... Se mer
Företaget har svarat
4,0
Bra
116 omdömen
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Uncomfortable request refund
Uncomfortable!! Pinches under my arms and I bought a large. This doesn't look like the bra pictured. More like a midevil torture device. I asked to return and they said I would have to pay to return. I saw no place on their site saying this only to exchange. I would have to take it to one of their locations to have it inspected that it has not been worn or washed. Also, this comes from China. Yet another thing they leave off of their site. I would never have purchased if I had known in the first place.
24 juni 2024
Omdöme utan inbjudan
Svar från bodysculptorx.com
Dear Beverly,
Thank you for sharing your feedback with us. We are sorry to hear about your recent experience with our product and we sincerely apologize for any inconvenience this has caused.
Allow us to address your issues one by one:
"Uncomfortable!! Pinches under my arms and I bought a large. This doesn't look like the bra pictured. More like a midevil torture device."
We regret that the Posture Shaper Bra did not meet your expectations in terms of material quality and sizing. Within the size chart, we provide specific measurements for different body parts. This allows customers to cross-reference their measurements with the chart, ensuring a better fit. We understand that many people tend to immediately select a size without reviewing the detailed measurements, so we encourage our customers to double-check the specific measurements to ensure they receive the correct size.
2. "I asked to return and they said I would have to pay to return. I saw no place on their site saying this only to exchange. I would have to take it to one of their locations to have it inspected that it has not been worn or washed."
We apologize for any inconvenience this may have caused. We have indicated in our previous email that we will promptly process the REFUND once we receive your returned item. The exchange was another option if you opted not to proceed with the refund. Here's our policy page in case you want to review it: https://bodysculptorx.com/policies/refund-policy
By completing your purchase, you accepted our policies, which outline the entire purchase process to ensure transparency and guidance for our customers including paying for the return shipping.
We understand that situations like this can be frustrating, and we're truly sorry for any inconvenience experienced. However, we firmly believe that we have outlined our policies that would benefit both our customers and our business.
3. "Also, this comes from China. Yet another thing they leave off of their site. I would never have purchased if I had known in the first place."
BodySculptor X is a company with HQ in New Zealand. We're still a small company with Fulfillment Centers in the US, Asia, and the EU. Shipping origin is selected automatically by our logistics system to ensure the fastest possible delivery given stock levels in each warehouse; thus, shipping usually takes 7-14 days from the shipment date.
We'll make sure we make changes to our site to make it clearer.
Please know that we are tirelessly working to ensure the best possible service for you, and we are fully dedicated to resolving any issues that may have arisen.
Once again, please accept our sincerest apologies for any inconvenience you have experienced. Your cooperation is greatly appreciated, Beverly. Thank you for choosing us, and we look forward to the chance to serve you again soon.
Wishing you a wonderful day ahead. ❤️
Producto y atención EXCELENTE!!
Producto y atención EXCELENTE!!
Me encanta mi sujetador deportivo, es muy cómodo, bonito y de muy buena calidad.
Recibí la atención personalizada de la manager Sara que resolvió todas mis dudas de una manera muy eficiente y útil. Gracias!!
El plazo de entrega ha sido también impecable.
Volveré a repetir compra sin duda.
2 juni 2024
Omdöme utan inbjudan
Svar från bodysculptorx.com
So glad you love it!!
They were nice people to do business with.
They were patient, understanding, and they solved my problem. Thanks for being a company that listens and reacts to the problem.
3 juni 2024
Omdöme utan inbjudan
Svar från bodysculptorx.com
It is our pleasure. Thank you so much!
Good experience with this company
Good experience ordering and receiving bra from this company. It was exactly as promised. I need to exchange for size, but they got back to me right away with instructions on how to do so. I would order from them again.
3 juni 2024
Omdöme utan inbjudan
Svar från bodysculptorx.com
Thank you so much for taking the time :) See you back in store soon!
Poor Customer service
I have sent emails multiple requesting assistance with starting a return with no response.
3 juni 2024
Omdöme utan inbjudan
Svar från bodysculptorx.com
Not only was this person fully refunded but is ignoring our emails. As a small company, we think it is completely unfair to leave a public review when her money is back despite us not getting the products back at all and still ignore our customer support team who only tried their best to help her.
Thank you for your feedback.
However, we believe there may be some confusion. We pride ourselves on responding to all inquiries within 24 hours, including weekends. Unfortunately, based on the information provided in this brief review, we are unable to identify your specific order or issue nor your name or order number.
If your review is indeed based on an unresolved order issue, we encourage you to contact our customer service team directly. Publicly posting a review without sufficient details makes it challenging for us to assist you effectively. Please reach out to us again so we can promptly address and resolve your concerns and make sure the unique customer service address is correctly written: contact@bodysculptorx.com
So far I have ordered 5 bras
So far I have ordered 5 bras, there as great as the first.
I'm quite pleased. Overall the best bra ever!!!
24 maj 2024
Omdöme utan inbjudan
Great experience all around
Having the team reach out to make sure my experience was a good one made all the different in my purchase. Not only am I very happy with the posture bra's I purchased, I ordered another one after I received the first one, to have them make sure I was happy with my purchase made it even better
1 maj 2024
Omdöme utan inbjudan
Sizing was completely off
Sizing was completely off! From reviews I saw, I decided to place an order for the shapewear. I even saw some reviews where women said you can even can size down. I ordered two sizes. My regular size which is a 3X and I ordered a size down just in case. Needless to say that 3x was more like a large. I couldn't get the things up my legs.
I decided to send it back for a refund instead of sizing up because if my size didn't fit and I'm seeing that it should, I wasn't going to put myself through the ordeal.
I was told I needed to pay for my return and then told shipping was not refundable because it was in their policy, even though I paid for shipping. Either way, if you're not someone of a smaller frame this shapewear may not be for you. If you happen to get something that fits count it as a win.
As for me I will never order from them again, I will stick with shapellx! And I hope I get my refund. They said it was processed so fingers crossed!
29 april 2024
Omdöme utan inbjudan
Svar från bodysculptorx.com
We're sorry to hear about your experience. Our rules and policies, available 24/7 on our website, are clear and were accepted by you when making your purchase. https://bodysculptorx.com/policies/refund-policy
The measurements of each garment are specified on our size chart to help customers choose the right size.
We understand your frustration with the sizing.
Regarding returns, our policy states that customers are responsible for return shipping costs, and the original shipping fee is non-refundable. We understand this can be disappointing, but it's a standard practice outlined in our policy. We have processed your refund, as you are aware.
We're sorry to hear that you won't be ordering from us again, but we appreciate your feedback and will use it to improve our products and services.
Excellent invisible backless and plunge bras; customer service exceptional!
I ordered the Invisible Backless Shaping Bra and the Strapless Invisible Push Up Plunge Bra. Both are excellent quality, very well-made, and fit my body very well! The material is breathable, the stitching is excellent, and the coverage is fabulous.
The Plunge Bra is especially perfect. It fits my body like a glove and I know that it will hold up just fine. It really is invisible from the back and sides. I haven't tried the sticky sides yet, but I do believe that from the quality of the item overall, it will work wonders!
I followed the measurements for size on this website (company's website), and was able to identify my correct sizes no problem!
The customer service of Body Sculptor X is beyond exceptional. When my bras got lost in the mail (post office issue), I reached out to the company and was assigned a specific individual to walk me through the entire process. They were immensely helpful with suggestions on how to locate the bra, and were ready and prepared to refund or replace the bras immediately!
The bras were located (delivered to the wrong parcel locker), and everything worked fine - I got back to the company, and they responded promptly and were so kind!
In the end, I needed to return the backless bra, and was able to do so with absolutely no hassle. They refunded me the money very promptly.
If you are looking for a bra that will work with a specific gown or outfit, and need something reliable to get you through a day or evening, look no further than Body Sculptor X!
5 maj 2024
Omdöme utan inbjudan
The customer service was everything
The customer service was everything. Great response time…I love it….
25 april 2024
Omdöme utan inbjudan
Simply amazing I love it did more than…
Simply amazing I love it did more than I wanted
23 april 2024
Omdöme utan inbjudan
I absolutely love my new shape wear…
I absolutely love my new shape wear this garment delivered EVERYTHING it promised my clothes fit smoother and everything is smooth and lifted. I was skeptical until it arrived but upon trying it on it was perfect it boosted my confidence and I will definitely be recommending it to my friends. The customer service was a plus Zezza was working with me every step of the way courteous and very friendly thank you body sculptor I will definitely be ordering more ❤️❤️❤️❤️
19 april 2024
Omdöme utan inbjudan
Excellent customer service
I love my shaper thong and I can't wait to get my strapless bra in the correct size it runs small. The thong is great and I will be ordering more shapewear soon!
17 april 2024
Omdöme utan inbjudan
I love it
I love it. I should’ve ordered it a smaller size to see the full result but it’s working for me just right. Thank you again 😁
23 mars 2024
Omdöme utan inbjudan
Shapewear that fits all.
This shapewear helped me receive the perfect figure. The fabric was so soft and seamless. I can wear my shapewear under my dresses or even my jeans and it will be unnoticeable! Definitely a great choice I’ve made so far this year!
22 mars 2024
Omdöme utan inbjudan
Great customer service after all!
Update: 5/7/24 - I'm happily updating my review to 5 stars after their customer service team worked with me on my issue. The communication error was on my end (my email server was blocking their messages). Once this was resolved, they made an exception to accept my (late) return and refunded it in full. They were also very professional along the way.
31 mars 2024
Omdöme utan inbjudan
Svar från bodysculptorx.com
Hi Jessica,
I'm truly sorry to hear about the challenges you've faced. After thoroughly reviewing all the information provided, it's clear that we have diligently responded to each of your emails. In fact, my colleague Jan even took the initiative to include screenshots showcasing the dates and content of our responses, ensuring transparency in our communication process.
Considering that your order dates back to January 28th and it's now April, I understand the frustration caused by the elapsed time. Our standard policy allows for a 60-day window for returns. However, given the unique circumstances surrounding your situation, we are more than willing to make an exception. You're welcome to return the products, provided they remain unused.
Answers to your inquiries have been responded to on the following dates:
February 21st
March 2nd
March 16th
And April 1st
I want to emphasize that we're striving to be exceptionally fair, especially considering the timeframe. Additionally, I highly recommend checking your spam folder, as it's possible our emails may have inadvertently ended up there. Despite our efforts to provide proof internally and communicate with you directly, it appears there may be some issue with email delivery on your end.
Our ultimate goal is to resolve this matter amicably and ensure your satisfaction.
Thank you for your understanding and cooperation.
Warm regards,
I’m currently 6 months post partum and…
I’m currently 6 months post partum and love the support from my body sculptor!!!
1 april 2024
Omdöme utan inbjudan
Amazing product and great service
They were so accommodating I ordered the wrong size and thought I would have a hard time returning the product and getting the correct size but they worked with me and I got the right size right away and I am so happy with the product.
26 mars 2024
Omdöme utan inbjudan
I like the fact that it's true to size…
I like the fact that it's true to size and it doesn't roll down when you bend over or sit down. I bought two one for me and one for my sister.
27 mars 2024
Omdöme utan inbjudan
Giving a 1 star because I ordered my…
Giving a 1 star because I ordered my item about 11 days ago and still haven't received it!! Where on your website does it say shipping will take this long??
27 mars 2024
Omdöme utan inbjudan
Svar från bodysculptorx.com
Hi Mela,
I hope this message finds you well. I've recently reviewed our records regarding your orders and noticed a discrepancy. It seems that only one order under your name was placed and successfully received back in November. If that indeed was your order and you've made another purchase since then, I'm puzzled as to why you felt the need to scrutinize our services. We pride ourselves on our consistent reliability and our dedicated support team, available to assist you 24/7.
However, if the previous order wasn't yours and you're encountering issues with a recent purchase, I kindly request that you provide us with further details. It's possible there may be an error with the address, communication barriers such as an incorrect email on file, or perhaps our correspondence has inadvertently landed in your spam folder. Alternatively, if your order was placed correctly, please note that our standard processing time, as outlined on our policies, is up to 15 working days. Therefore, your order might still be within the designated timeframe for delivery.
In any case, we are eager to assist you promptly and efficiently. Therefore, I urge you to reach out to our support team with more information, rather than resorting to leaving a negative review. This would allow us to address any concerns you may have and rectify the situation accordingly. Your satisfaction is our priority, and we are committed to resolving any issues you may encounter.
Thank you for your understanding and cooperation.
Best regards,
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