I bought a Lifetime Membership but today I received an email stating “This is your last chance. In just a few hours, we are pulling the plug on the Body FX Lifetime Membership” How can a Lif... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Body Fx works - I have been using the access for over 6 years and I love the updates that have been made over this time. The variety of fun engaging workouts is incredible, the results you get are in... Se mer
Me gusta mucho todas las diferentes practicas aunque mi preferida es body fox Me gusta recibir los mail donde me dan todos los días un nuevo para incorporar a mis nuevos hábitos y estoy siempre exp... Se mer
Customer service in Body FX is par excellence. I recently had a problem getting into the program that I had purchased and they responded within 24 hours although I am living way out here in the east,... Se mer
Företagsinformation
Skrivet av företaget
Home Fitness
Kontaktuppgifter
3109 Grand Ave. Unit 323, 33133, Miami, USA
- support@bodyfx.com
- bodyfx.com
3,7
Medel
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Best exercise program ever
Best exercise program ever
To me, most exercise is boring and un-sexy. But this one is quite the opposite. Such pleasure to do Figure 8 Latin dance moves — and vigorous exercise at the same time. Thank you for creating it!
20 februari 2024
Early days need to work my way through…
Early days need to work my way through it , but have enjoyed what I have done so far . Just been charged £148.82 this isn’t what I expected. Though I was paying monthly Having problems trying to get in touch with customer support. Very frustrating
16 februari 2024
Svar från Body FX
Hi Jane Relf,
It looks like our agent has responded to you. It looks like you reached out to us outside of our normal business hours. Our agents are working Mon-Fri (as per the automated email we sent when you email us) and all emails are responded within one business day.
We apologize for any confusion regarding your subscription. It looks like you selected the Annual option at the time of sign up and it was indicated at the time of selection it would be billed annually and on the checkout page it indicated the subscription would renew in the amount of $180.00.
When selecting your subscription the button reads:
$15/month
CLAIM NOW
Add Daily LIVE Workouts ($360 Value)
at no additional cost
Only $15/month billed annual
On the checkout page before clicking "Complete Purchase" it says:
Future Payments: $180 for each year, starting in 7 days
It looks like our support team was able to help you successfully resolve this issue. If there is anything else we can do for you, please let us know.
Sincerely,
Body FX
I sent numerous messages to cancel my subscription as I cannot access this app on my tv … could you please cancel subscription
Wish to cancel my subscription… cannot access this app on my tv … I did send numerous messages but no replies 🤷🏻♀️
16 februari 2024
Svar från Body FX
Hi Anita Macleod,
We are sorry to hear this. Our team is happy to help you access on your TV and you can find answers and instructions here:
https://support.bodyfx.com/en/support/home
We have searched our records and we are not seeing any emails from your name: Anita Macleod or the email linked to your account.
Please email support@bodyfx.com. Rest assured your account has been canceled.
Sincerely,
Body FX
Just signed up last week and really…
Just signed up last week and really enjoying it! There are lots of workouts to choose from and different levels for all abilities plus they are a lot of fun. I had to contact support because I chose the wrong subscription and they came back to me really quickly and sorted it out.
15 februari 2024
Good value
A wealth of good information, great workout routines & supportive community. I’m having fun. Thank you Jaana & team.
25 januari 2024
I’m on a free trial and customer…
I’m on a free trial and customer service, specifically, Valerie, has been very helpful. I’m thoroughly enjoying the exercises and being able to do them from the comfort of my home. I love the dance vibes; I get a great workout without feeling like I’m doing gruelling exercises.
13 februari 2024
Price Guage
Well i thought i only ordered the 15 per month purchase that was 50% off 30.
I got a notification that yall charged me 180.00 plus 165.00. Thats absurd, emailed support to immediately cancel my subscription.
14 februari 2024
Svar från Body FX
Hi Charrisse,
We apologize for any confusion regarding your subscription. It looks like you selected the Annual option at the time of sign up and it was indicated at the time of selection it would be billed annually and on the checkout page it indicated the subscription would renew in the amount of $180.00.
When selecting your subscription the button reads:
$15/month
CLAIM NOW
Add Daily LIVE Workouts ($360 Value)
at no additional cost
Only $15/month billed annual
On the checkout page before clicking "Complete Purchase" it says:
Future Payments: $180 for each year, starting in 7 days
When signing up you are given the option of monthly or annual, you selected the annual.
It looks like our agents replied to your email. If you do not see this, please check your junk/spam folder and let us know if you need further assistance.
Sincerely,
Body FX
I like the variety of the workouts
I like the variety of the workouts. I really like that I can access the workouts at any time of day.
6 februari 2024
I wanted to sign up for figure 8 and…
I wanted to sign up for figure 8 and pricing is reasonable.
6 februari 2024
My new workout plan😊
It is fun energizing great workouts I can't stop smiling. I have a long way to go but am loving the journey. Even if I lose a stone and 1/2 I will be happy.
Thank you . Body FX
9 februari 2024
Loving the variety of programs!
I've done figure8 for years now, and I needed a bit of a change, the whole program is so complete that allows me to try new things and feel my motivation renewed!
12 februari 2024
Love the different work outs
Love the different work outs. They are fun and easy to get into!! I love this program!!!
11 februari 2024
I didn’t susceibe I cancelled and was…
I didn’t susceibe I cancelled and was billed 180.00 dollars
11 februari 2024
Svar från Body FX
Hi Sharee Faloye,
It looks like our support agents have assisted you with this.
It looks like you signed up twice with two different emails (an aol email and a yahoo email) and one sign up was done through iTunes.
It looks like you only canceled the iTunes subscription, but not the subscription through us.
I see our agent has taken care of this for you by canceling the account and refunding the charge for you.
If you need further assistance, please let us know.
Sincerely,
Body FX
Fantastic Workout
9 februari 2024
Wide variety
Good selection of different exercise options like Pilates or Figure 8. Easy to access and follow the routines although Figure 8 will take a bit of practise!
18 februari 2024
If I could gave 0 stars I would have
If I could of gave 0 stars I would have, simply bc I messaged Body FX on messenger after reading customers were over charged, so I asked how the subscription worked to
avoid being charged annually, I was sent a direct link to $15.00 a month, after the trial to my surprise I was charged a whopping $180.00 and demanded a refund. Don't trust the process.
27 januari 2024
Svar från Body FX
HI Shelia Gibbs,
We are sorry for any confusion regarding your order. It looks like you reached out to our team via social media to which they explained to you how to proceed with your order.
It looks like you selected the Annual option at the time of sign up and it was indicated at the time of selection it would be billed annually and on the checkout page it indicated the subscription would renew in the amount of $180.00.
When selecting your subscription the button reads:
$15/month
CLAIM NOW
Add Daily LIVE Workouts ($360 Value)
at no additional cost
Only $15/month billed annual
On the checkout page before clicking "Complete Purchase" it says:
Future Payments: $180 for each year, starting in 7 days
You DID have the option to keep the $15.00/month rate. YOU chose the ANNUAL.
It looks like our support team was able to help you successfully resolve this issue. If there is anything else we can do for you, please let us know.
Sincerely,
Body FX
Body FX Did Not Cancel My Subscription
I submitted a request to cancel my subscription before it was drawn out of my checking account. They did not cancel my subscription and I was charged for another month I didn’t want.
5 januari 2024
Svar från Body FX
Hi Sara Eskew,
We are sorry to hear this. We have checked all of our emails and chat transcripts and we are not seeing anything from you. We are always happy to help. Please email support@bodyfx.com.
Sincerely,
Body FX
Some of the programs are too difficult…
Some of the programs are too difficult for me. I need beginner or 101 or 102 programs, I find I get really sore with the intense programs.
I find it hard to navigate my way through the programs and which ones are suitable for me.
8 februari 2024
Hard to cancel and was given an email…
Hard to cancel and was given an email that everytime i tried to unsubscribe it failed to send. Never again.
31 januari 2024
Not what was advertised
I signed up under the special of $15 per month. I just checked my credit card because they said I went over my limit and it was due to you charging me $180.00! If you aren't going to honor your $15 dollar special, then I want a refund and to cancel my membership! That is ridiculous! I am very disappointed as this is my first time dealing with this company and I was so excited. Now I am just disappointed and mad!
6 februari 2024
Svar från Body FX
Hi Sara Warrick,
We apologize for any confusion regarding your subscription. It looks like you selected the Annual option at the time of sign up and it was indicated at the time of selection it would be billed annually and on the checkout page it indicated the subscription would renew in the amount of $180.00.
When selecting your subscription the button reads:
$15/month
CLAIM NOW
Add Daily LIVE Workouts ($360 Value)
at no additional cost
Only $15/month billed annual
On the checkout page before clicking "Complete Purchase" it says:
Future Payments: $180 for each year, starting in 7 days.
You can reach out to our support team and they would be happy to switch you to our monthly $15.00 plan with a 10% lifetime discount. You can reach our team at support@bodyfx.com.
Sincerely,
Body FX
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.