I have all of my company's servers managed by Bobcares.com, and their services are truly excellent. They respond very quickly and always solve any issues efficiently. I trust them completely. They... Se mer
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A perfect experience! I We have been partnering with Bobcares for almost 9 years, and they are truly an outstanding team. They handle the support for our Linux web servers with exceptional speed and... Se mer
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We found ourselves in a tricky situation where AWS snapshots were not working as expected. When an instance got corrupted at a bios level we thought we'd lost everything. However the team at Bobcares... Se mer
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Bobcares helped me add trusted IP addresses to my server whitelist. This is because we have the server locked down so that no one can access it from anywhere but a few key locations. Bobcares is also... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Bobcares provides server management and outsourced support over help desk, phone and live chat for web hosting companies and other online service providers.
Kontaktuppgifter
202 E Earll Dr #410, 85012, Phoenix, AZ, USA
- +1 (800) 383-5193
- sales@bobcares.com
- bobcares.com
4,8
Utmärkt
546 omdömen
Ingen aktuell inbjudningshistorik
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Top service
17 januari 2024
Omdöme utan inbjudan
Svar från Bobcares
Hi Davide,
Many thanks for your 5-star review. It's truly great to know that our service exceeded your expectations. Should you require any further assistance, don't hesitate to reach out.
Regards,
Sruthi S
Quality Manager
Bobcares.
Great support
17 januari 2024
Omdöme utan inbjudan
Svar från Bobcares
Hi Benjamin,
Thank you so much for your 5-star feedback. We are delighted to hear that you had a great experience with our support team. If you ever need assistance again, feel free to reach out.
Regards,
Sruthi S
Quality Manager
Bobcares.
I was really hoping these reviews were right
I was really hoping these reviews were going to be right and that maybe every outsourced indian company that I have tried in the past were going to be just a bad experience, but theses guys were going to be the "real Deal" - how wrong was I.
First of all - there average response time that they advertise, is how long it takes them to respond to you a generic message saying we have received the ticket and to give them a "moment" to look. This is purely to keep up their stats, and ends up becoming annoying when every response you hope is a tech but it's just someone telling you "moment". When you do hear from someone - it will literally just be to ask you more questions, and then you'll have to wait hours for them to send another one back so that an average ticket can take 6 - 12 hours because they don't sit and work on your ticket, they are trying to have good stats by saying that they reply, despite the tech never actually doing anything. They will never use their own initiative, you'll always have to tell them what to do. For example, they focus on scanning my server twice now for viruses despite files being created that shows there is something that is still there - no one thinks about it until I again point it out and say I've scanned the server that's taken 24 hours twice now, but whatever is there, is still causing it to be there - shouldn't we make sure we are secured before running another virus scanner.
Oh yes, let us now work on a script to close back door. You will have to hold there hand ALL the time. Every single time, hold their hand.
14 januari 2024
Omdöme utan inbjudan
Svar från Bobcares
Hi Robert,
I understand and empathize with your concerns about response times and the nature of our initial communications. At Bobcares, we are committed to catering to diverse client needs through our various service plans. Our standard plan is designed to offer dependable support at an economical rate, whereas our priority plan is tailored for clients who require immediate, direct assistance for more urgent technical issues. It seems that your initial choice was our standard plan, but you have now upgraded to the priority plan, acknowledging its more direct and responsive nature. We regret any inconvenience caused during the transition period for your priority chat login, which now facilitates real-time interactions with our expert techs. I'm glad to hear that you've observed a noticeable improvement in response times since this change.
Regarding the protocol for email responses, we initially sent an acknowledgment to confirm we have received your inquiry. Subsequently, we aim to provide a detailed and effective response as promptly as possible, taking into account factors such as your chosen service plan and the urgency of the issue.
Concerning the malware issues on your server, we've put forward a comprehensive strategy to ensure thorough cleansing and robust security. To move forward with this solution, we kindly request that you review and approve the proposed plan outlined in our ticket.
Ensuring your satisfaction and the security of your server is paramount to us. Should you have any additional concerns or require further support, please do not hesitate to reach out.
Regards,
Sruthi S
Quality Manager
Bobcares
24/7 Dedicated & Professional Support
Most of the time I received a reply within 30 minutes. Recently they mounted my new backup hard disk and set the backup configuration. I always assign tasks only at the night time and they never missed one task till now. I will definitely recommend Bobcares to others.
2 januari 2024
Omdöme utan inbjudan
Svar från Bobcares
Hi JaganNathan,
I appreciate your 5-star rating and the fantastic feedback. Our commitment to 24/7 service ensures that all scheduled tasks are executed promptly, guaranteeing our customers receive the right service at the right time. Thank you sincerely for your recommendation and the trust you place in our business. If there's anything more we can do for you, please don't hesitate to let us know.
Regards,
Sruthi S
Quality Manager
Bobcares
Partners you can depend on.
All Bob's people I got in contact with, from the sales exec I initially chatted with to the techs who helped solve my weird Plesk problem, were extremely fast and kind and helpful and super efficient. Thank you guys for your great support!
4 januari 2024
Omdöme utan inbjudan
Svar från Bobcares
Hi Christos,
It is fantastic to know that from our sales executive to the techs, everyone left a positive impression. Thank you so much for your awesome feedback. We pride ourselves on delivering fast, kind, and efficient support to our clients. Thank you once again for choosing us. We appreciate your trust and look forward to assisting you in the future!
Regards,
Sruthi S
Quality Manager
Bobcares
The people here are very proactive and…
The people here are very proactive and are quick to respond and take care of things! I really wish I would have found them sooner. We have been providing hosting for over 20 years and I have never worked with anyone as responsive and helpful as Bobcares!
21 december 2023
Omdöme utan inbjudan
Svar från Bobcares
Hi Heidi,
Thank you so much for your valuable review and 5-star rating. Our mission is to help businesses keep their servers, websites, and applications, secure, stable, and performing at the top level. Every service we provide is in pursuit of that mission. We are here to make your hosting journey seamless, and we are excited to continue this journey together. Appreciate your trust and looking forward to many more years of collaboration!
Regards,
Sruthi S
Quality Manager
Bobcares
Exceptional Server Administrator Services
I recently engaged with Bobcares for server administrator services, and I must say that the experience has been nothing short of outstanding. As a business owner, ensuring the smooth operation of our servers is crucial, and Bobcares has proven to be an invaluable partner in this regard.
I wholeheartedly recommend Bobcares for server administrator services. Their expertise, responsiveness, and dedication to client satisfaction make them a reliable and trustworthy partner for any business seeking top-notch server management.
29 december 2023
Omdöme utan inbjudan
Svar från Bobcares
Hi Monzer,
Thank you so much for your 5-star review and your nice words about our Infrastructure Management Services team. Our engineers take great care managing servers and going above and beyond each time for clients and end users on those servers. Your words about our expertise, responsiveness, and commitment to client satisfaction mean a lot to us. It has been a pleasure working with you, and we truly appreciate the opportunity to be a part of your business's success. Thank you once again for choosing Bobcares. We appreciate your trust and recommendation.
Regards,
Sruthi S
Quality Manager
Bobcares
Bobcares responded very quickly to a server issue
Bobcares responded to a server issue before we even knew we had one. They took care of it very quickly and made recommendations to mitigate the issues going forward which we approved and they implemented. We would recommend their services.
16 december 2023
Omdöme utan inbjudan
Svar från Bobcares
Hi Dahms,
Thank you very much for the 5-star feedback. It's awesome to know that our proactive approach allowed us to address a server issue before something bad happened. We believe in not just fixing problems but also in offering proactive solutions to enhance your server's stability. Your recommendation is highly appreciated. Thank you for entrusting us with your server management, and we look forward to continuing to exceed your expectations!
Regards,
Sruthi S
Quality Manager
Bobcares
Great work by the Technician
Great work by the Technician.
Resolved within minutes.
Great work
Thank you so much
16 december 2023
Omdöme utan inbjudan
Svar från Bobcares
I sincerely appreciate your generous 5-star rating and the positive feedback. The infrastructure team and the priority service plan @ Bobcares together ensure swift and effective solutions for your needs. Our team will be available 24/7 should you need any service in the future.
Regards,
Sruthi S
Quality Manager
Bobcares.
Bobcares was able to recover a current Zimba Mail system
Bobcares was able to recover a Zimba mail server that had a number of modules failing to start. The entire attitude of their team was impressive. Best support group I have worked with in a long time.
6 december 2023
Omdöme utan inbjudan
Svar från Bobcares
Hi Kevin,
Thank you very much for the 5-star rating and the awesome feedback. I have gone through the task where our team solved the Zimba mail server issue and I am glad to know you were really happy with the service delivered. At Bobcares, we take pride in our highly skilled engineers dedicated to proficient server administration and management tasks. Our Infrastructure team is available around the clock, ready to assist you whenever needed. Thank you once again for your feedback, and we wish you continued success in your endeavors and business.
Regards,
Sruthi S
Quality Manager
Bobcares
Bobcares team was very helpful
Bobcares team was very helpful, thank you.
Responsive and resolved my issues 100%.
6 december 2023
Omdöme utan inbjudan
Svar från Bobcares
Hi Mick,
Thank you so much for taking the time to leave us such a positive review. Providing excellent customer service is our top priority, and it's always rewarding to know that our efforts are making a difference.
If you ever have more questions or need assistance in the future, we are available round the clock.
Regards,
Sruthi S
Quality Manager
Bobcares
timely responsive to server issues when…
timely responsive to server issues when they occur
3 december 2023
Omdöme utan inbjudan
Svar från Bobcares
Hi Bruce,
Thank you so much for your feedback and the 5-star rating. We are so glad we could be of assistance when you need help with the server issues. We are always around to help 24x7!
Regards,
Sruthi S
Quality Manager
Bobcares
Bobcares is an essential part of our…
Bobcares is an essential part of our success. They have rapid and thorough responses to complex AWS server configurations. They are proactive, efficient, and intelligent. I'm grateful for their hard work and receive our highest recommendation.
13 november 2023
Omdöme utan inbjudan
Svar från Bobcares
Hi Nate,
Thank you immensely for your generous words and the highest recommendation. It is really great to hear that our fast and thorough responses to complex AWS server configurations have made a positive impact. We take pride in being proactive and efficient in meeting your needs. Anytime you have any work or task on your servers, we will be available to help, 24x7.
Regards,
Sruthi S
Quality manager
Bobcares
really helpful in my Emergency time
Bobcares is really helpful in emergency time. They are skillful and genuine. any kind of IT infra, cloud related work can be accomplished here in very reasonable price. highly recommended.
8 november 2023
Omdöme utan inbjudan
Svar från Bobcares
Hi Sumit,
Thank you for your glowing 5-star review. Our engineers love technology and love solving real-world problems with server and cloud infrastructure. We are happy to have been of help during your emergency. Providing reliable solutions at a reasonable price is our commitment to our customers. We greatly appreciate your high recommendation. Our Infrastructure management team functions 24/7 should you need any further assistance.
Regards,
Sruthi S
Quality manager
Bobcares
Fast Response with plenty of expert
Fast Response with plenty of expert, fixed my problem in a great time
8 november 2023
Omdöme utan inbjudan
Svar från Bobcares
Hi,
Thank you very much for taking your time to share your experience and for the 5-star rating. Our team of experienced engineers is always available 24/7 to monitor and manage your servers. Thank you again for your review and your business.
Regards,
Sruthi S
Quality Manager
Bobcares
Bobcares is very trustworthy
Bobcares is very trustworthy. They have managed our server for several years and we have found that we can always trust them to do what's right for our server and clients. The Bobcares team give us peace of mind knowing our server is managed by professionals we can rely on.
6 november 2023
Omdöme utan inbjudan
Svar från Bobcares
Hi Paul,
Thank you for taking the time to share your feedback with us. We understand the importance of reliability when it comes to server management, and we are dedicated to upholding this standard. If there's anything more we can do to enhance your experience, please do not hesitate to let us know. Thank you once again for choosing Bobcares as your trusted server management partner.
Regards,
Sruthi S
Quality Manager
Bobcares
Competent, knowledgeable and reasonable prices
They addressed my request competently and quickly, and when I asked them to explain, they did that well also. We use this company to maintain several web servers and they do a great job at a reasonable price.
4 november 2023
Omdöme utan inbjudan
Svar från Bobcares
Hi Paul,
It is incredibly rewarding to receive such positive words from a valued long-term customer like you. Upon reviewing the task, I observed firsthand how our engineers efficiently resolved the issue and offered you a comprehensive explanation of the solution. Ensuring the smooth operation and maintenance of your servers is a responsibility we take very seriously. We appreciate your trust and look forward to continuing to meet and exceed your expectations.
Regards,
Sruthi S
Quality Manager
Bobcares
Had a nasty oVirt crash after a power…
Had a nasty oVirt crash after a power outage. These guys saved my butt! Very happy! This was a problem my inhouse talent couldn't fix.
3 november 2023
Omdöme utan inbjudan
Svar från Bobcares
Hi John,
Thank you for sharing your experience with us. We are delighted to hear that we could be of assistance and resolve the challenging oVirt crash after the power outage. The infrastructure team @ Bobcares is adept at handling a wide array of complex technologies, ensuring that we're equipped to address such technical challenges efficiently. Your feedback is an inspiration for us to continually strive for excellence and be a reliable source of assistance whenever unforeseen technical issues arise. if you have any more queries in the future, please don't hesitate to get in touch. The team will be available around the clock.
Regards,
Sruthi S
Quality Manager
Bobcares
Server Performance & Security
Bobcares consistently provides solutions that meet our requirements and enable us to deliver cost-effective hosting services to our Canadian clients. Most importantly, their suggestions for server performance and security are always timely and greatly assist our team.
28 oktober 2023
Omdöme utan inbjudan
Svar från Bobcares
Hi Gary,
Thank you very much for taking the time to share your experience with Bobcares. We are committed to maintaining this level of service and are always eager to support your business needs in any way we can. It is rewarding to know that our suggestions for server performance and security in helping your team. Thank you so much for your appreciation and your business.
Regards,
Sruthi S
Quality Manager
Bobcares
I have used BobCares for several years
I have used BobCares for several years, they do a great job and I trust them on my servers and to help me solve problems and give me an extra set of competent hands.
14 oktober 2023
Omdöme utan inbjudan
Svar från Bobcares
Hi David,
Thank you so much for taking the time to review us and for being our valued client for these many years. We are so glad we could be of assistance to your business. Your trust in us really means a lot. Our team of experienced engineers are always available 24/7 to monitor and manage your servers. Thank you for your review and for your business.
Regards,
Sruthi S
Quality Manager
Bobcares
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