Ordered materials 2 days before pick up . Arrived at the depot went to reception.The staff at the reception were very efficient and dealt with my order right away.Left reception and into the steel yar... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am a private buyer and was treated like royalty! They brought in a non stock sheet next day and that is impressive for a one sheet order. Shop floor guys were great loading up. I fell foul of the co... Se mer
Quick and easy from order to delivery I ordered non slip strips for my decking great product Only downside,, maybe countersink the screw holes so screws are flush ,, we did go through A LOT of co... Se mer
Breath of fresh air dealing with this company. It was easy to place my order, they delivered as promised on time. Each member of staff I dealt with was most helpful, efficient and friendly. I would no... Se mer
Företagsinformation
Skrivet av företaget
We are BM Steel Barclay & Mathieson is a long established steel stockholder with depots across the UK. We have a feel for steel We stock it, we process it, we deliver it We pride ourselves on our product knowledge and our customer service.
Kontaktuppgifter
Shieldhall Works, Hardgate Road, G51 4TB, Glasgow, Storbritannien
- 01795 905666
- websales@bmsteel.co.uk
- bmsteel.co.uk
4,6
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The time and delivery was perfect
The time and delivery was perfect. Great help from your driver as I was at work and my wife was on her own to take the delivery perfect.
7 maj 2026
Easy to order and ready on arrival
30 april 2026
Excellent service
Ordered multiple cut lengths for a DIY project.
Scott T in Bridge of Don store was exceptionally helpful, with order updates, good communication and flexible collection times. Couldn’t ask for more.
30 april 2026
Initially went well enough did the…
Initially went well enough did the order online , but then they rely on agents in different parts of the country to do the order, from an order placed till delivery best part of 3 weeks , when I contacted the agent about the missing order, I was promised a call back , had to call next day again , did get the order reasonable quickly after that, I suspect that cost of haulage may have had something to do with it but lack or no communication is not excusable, especially if when I needed steel for another project, used a local major steel stockholdert, ordered it speaking to a human, paid for it upfront delivered in 48 hrs at a reasonable cost , This company offered free delivery but put the job back 2 weeks, learnt my lesson will doing business local from now on
30 mars 2026
Omdöme utan inbjudan
Excellent communication and the…
Excellent communication and the delivery guy was great. Above and beyond to deliver in an awkward place. A great service.
4 april 2026
Our order was forgotten...
We stipulated a date for delivery. The steel sheet arrived a week early, then failed to be returned on the day we needed it. A phone call to discuss delivery, we agreed on a new date, the following day. Chasing this the following day and we were told the dispatch team forgot to load it onto the truck. At this point we requested a refund. Very unhappy with service.
28 mars 2026
Svar från BM Steel
We are sorry to hear about your experience and appreciate you taking the time to leave a review. This is not the level of service we aim to provide. We are currently looking into the issues raised so we can understand what went wrong and ensure this does not happen again in the future.
Great personal touch on order status by…
Great personal touch on order status by Tracy, thank you! Easy pick up and exactly what I needed.
28 mars 2026
Peterborough branch bad experience
Peterborough branch . An order was placed for steel channell ;box section was delivered staff refused to exchange as they state they confirmed but it was their error we have traded with them on a cash basis for twenty + years. WE will not trade with this company ever again
27 mars 2026
Omdöme utan inbjudan
Svar från BM Steel
Thank you for your review. We feel it’s important to provide an accurate account of what occurred.
The item in question was quoted, confirmed, and delivered exactly as agreed. The issue arose when it became clear that a different product was actually required. When our team attempted to resolve the matter over the phone, our staff member was met with verbal abuse.
We want to be absolutely clear:
We will always support our customers, but we will not tolerate abusive behaviour towards our staff under any circumstances. Our team is here to help, and their safety and dignity are non-negotiable.
We regret that this situation escalated in the way it did, particularly after such a long trading relationship. However, we stand firmly behind our staff and the professionalism with which they handled this interaction.
Excellent website and availability of materials
Excellent website made choice and selection of material really easy. Helpful staff and easy access to stockyard for collection.
13 mars 2026
Bought my material online and collected…
Bought my material online and collected without problems.
13 mars 2026
Product fine service and manners on the…
Product fine service and manners on the phone and at the reception terrible didn’t help just made it harder for myself even made me check out online when I was at the front desk very odd took me over 1 hour to get my few bits
7 mars 2026
Arrived on time
Arrived on time, plenty of correspondence so I could organise a lift on site.
4 mars 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.