Utterly fabulous stay in a perfectly sized nugget of comfort. Everything I needed and such thoughtful extras (coffee pods being the win 🙂, plus a proper little freezer not the annoying little... Se mer
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The house was very clean, ideal situation for enjoying Winchester. The twin bedroom has no storage space for clothes or suitcases, and is too small for two people to share. Instructions for access d... Se mer
We have just returned from a wonderful stay in the Luxury 2BR bungalow in Portsmouth. The accommodation was immaculate, spacious with everything you could possibly need. Communication was first class.... Se mer
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Tide cottage was nicely renovated- with all mod cons and a luxurious shower in the downstairs bathroom. Excellent location-Very close to all the shops, restaurants etc in Palmerston road and 10 mins... Se mer
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Företagsinformation
Skrivet av företaget
Luxury Short & Long Stay Serviced Accommodation provider in Hampshire and the Cotswolds. Providing high end quality fully furnished properties, fully equipped and beautiful interiors. Perfect for business trips, corporate and relocation. All our properties are in convenient and great locations and are pet friendly.
Kontaktuppgifter
Norcote Farmhouse, GL7 5RH, Gloucestershire, Storbritannien
- +44 1242 420010
- info@bluepuffinstays.co.uk
- bluepuffinstays.co.uk
4,6
Utmärkt
146 omdömen
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BEWARE - Dangerous and dirty property
We booked a property through this company direct from their website, also on AirBnB, and on the day of arrival we had to chase them many times to get access and didn’t get the key code until we were actually driving to the property.
They wanted to reserve a deposit but I refused as the Apple Security function said their link may be trying to ‘steal your personal or financial information’. Blue Puffin’s response was to send us a link which led to the same dire warning.
When we arrived with our grown up children and 4 granddaughters the large climbing frame, prevalent on the website, was just not there and the only other garden furniture was so rickety as to be dangerous and completely useless.
On examination of the property we found it to be dirty with paint pealing, stained furniture and the floor covered in dirt and dust. Worst of all there was glass missing where the panes had been smashed leaving jagged edges in a house going to be used by children as well as adults.
I repeatedly phoned their office and eventually got through to someone who would only relay my concerns and eventually, after Kate and Andrew refused to speak to me, I was offered an immediate full refund, which I obviously accepted as the property was about as far away from ‘luxurious’ and ‘stunning’ as you can get.
Apparently it was my fault for not warning them there was going to be children staying despite the pictures on the website showing a children’s climbing frame and an email the morning of the start of the booking warning me that I use the climbing frame at my own risk (they said the email was automated and therefore not relevant)!
I sent them 26 pictures of dirty and damaged conditions and their defence was that it they had ‘time stamped photos’ from their cleaners which in their eyes countered the actual photos and videos I had sent to them minutes before.
Their defence for the dangerous furniture and jagged glass is that ‘it is already on our maintenance list to address’ and ‘it can be difficult coordinate’ repairs.
In the other numerous complaints there follows a self serving list of reasons why it is not their fault, but don’t be fooled, this was a dirty and dangerous property and their payment system may ‘steal your personal and financial information’. Avoid.
12 augusti 2026
Omdöme utan inbjudan
Svar från Blue Puffin Stays
Thank you for taking the time to share your feedback, Daniel. We are sorry that your experience did not meet your expectations, but we would like to clarify several points for the benefit of future guests.
Regarding the refundable security deposit, we are an API-connected host with Airbnb and are authorised to collect refundable deposits as part of our pre-arrival requirements. The payment link provided is securely used for this purpose and has been successfully used by many guests. We understand that a security warning on a device can understandably cause concern; however, the suggestion that our payment process is intended to “steal” personal or financial information is not an accurate reflection of the situation.
We acknowledge that there was a delay in providing your access information on arrival and apologise for the inconvenience. This has been reviewed internally to help prevent it from happening again.
Regarding the climbing apparatus, although it appeared in some photographs when the booking was made, it was not listed as an available amenity. It had been removed because we no longer considered it suitable for use, particularly by children. Unfortunately, an automated pre-arrival message still referenced the apparatus, and we fully acknowledge that this should have been updated. We apologise for that oversight. Had we known that the climbing apparatus was particularly important when choosing the property, we would have been happy to clarify its removal before your arrival.
Once your concerns were raised and it became clear that you did not wish to remain at the property, we agreed that you could leave that day and receive a full refund. You accepted this resolution and subsequently confirmed that the refund had been received.
We take cleanliness and maintenance seriously. The property is professionally cleaned following each stay, with timestamped photographs provided by our cleaning team. These records were reviewed alongside the photographs you sent following your departure. We acknowledge that some maintenance items required attention and have followed these up. Other points shown, including chipped paint, marks and signs of general use, are consistent with wear and tear within a regularly occupied serviced accommodation property. Nevertheless, your feedback has been taken on board as part of our ongoing cleaning and maintenance programme.
We would also like to clarify that we did not refuse to assist you. Kate and Andrew were unavailable to take your call at the time, but your concerns were relayed to the relevant team members and addressed. Ultimately, we agreed to end the reservation immediately and refund the accommodation cost in full.
After receiving the full refund, you requested a further 10% payment towards fuel, train tickets and food. Our Directors reviewed this request but did not agree to further compensation for these consequential costs, as the full reimbursement of the accommodation was considered a fair resolution.
We appreciate that this was a disappointing experience for you and your family, particularly as the stay was intended for a special occasion. We are sorry that it did not work out as planned and have taken the relevant feedback on board to help us improve the property and our service going forward.
Thank you again for your feedback.
Utterly fabulous stay in a perfectly…
Utterly fabulous stay in a perfectly sized nugget of comfort. Everything I needed and such thoughtful extras (coffee pods being the win 🙂, plus a proper little freezer not the annoying little ice tray thing above a fridge in some small stays).
So much character, being a converted railway carriage, no neighbours but didnt feel isolated. Gorgeous deck and inside: a bed you can climb into which always reminds me of my too high bed from childhood.
Donkey scritches were available, heron watching over the pond,I did spy a probable working cat, and all only a 5 mins drive from town.
The communication was great and responsive and I felt that if there was an issue it would have been dealt with promptly (there wasn't but it was nice to feel someone was there if needed).
It was so lovely I extended by 2 nights and would have added more if it hadn't already been booked.
17 juli 2026
Omdöme utan inbjudan
Svar från Blue Puffin Stays
Thank you so much for such a wonderful review, Louise. We absolutely loved reading about your stay and all the little things you enjoyed – from the coffee pods and proper freezer to the deck, pond, heron spotting and, of course, the donkey scritches! We’re so pleased the railway carriage gave you that peaceful countryside escape without ever feeling too isolated, and that you felt comfortable knowing our team was there if you needed us. The fact that you enjoyed yourself enough to extend your stay by another two nights really does mean a lot to us – we only wish we’d had the availability to let you stay even longer! Thank you for choosing to stay with us, Louise. We’d be genuinely delighted to welcome you back for another relaxing escape in the future. --Lee from Blue Puffin Stays Team
Great stay at the Railway View!
Lovely, cozy property, had a really lovely stay! Communication from the company before, during, and after has been excellent, with all the information needed received prior to my stay, and regular check ins from them to ensure everything was up to scratch. Honestly couldn't have asked for better!
11 juni 2026
Omdöme utan inbjudan
Svar från Blue Puffin Stays
Thank you so much for your lovely review, Wren. We’re delighted to hear that you had such an enjoyable and cosy stay at Railway View. It’s especially lovely to know that you felt well looked after from the moment you booked right through to the end of your stay. We always want our guests to have all the information they need while still knowing we’re only a message away if anything comes up, so your kind words about our communication really mean a lot to the team. Thank you for choosing to stay with us, and we’d be very happy to welcome you back to Railway View for another peaceful escape in the future. -- Lee from Blue Puffin Stays Team
Es ist alles wunderbar gelaufen
Es ist alles wunderbar gelaufen. Due Unterkunft ist sehr schön so wie das einchecken war absolut problemlos. Vielen lieben Dank für Alles.
27 maj 2026
Omdöme utan inbjudan
Svar från Blue Puffin Stays
Thank you so much for your lovely feedback, Mila. We’re really pleased to hear that everything went smoothly and that you enjoyed the accommodation. It’s also great to know that you found the check-in process easy and hassle-free, as we always want our guests to have a relaxed start to their stay. It was a pleasure hosting you, and we really appreciate you taking the time to share your experience. We’d be delighted to welcome you back again in the future. -- Lee from Blue Puffin Stays
Another great stay in this wonderful…
Another great stay in this wonderful little flat,
Thank you again and hopefully we will be able in the future to book this again,
20 maj 2026
Omdöme utan inbjudan
Svar från Blue Puffin Stays
Thank you for your lovely feedback, Jacqueline! We're thrilled to know that you enjoyed your stay and the services we provided. Our team takes great pride in creating memorable experiences, and we're grateful for your recognition. We hope to see you again soon!-- Lee - Blue Puffin Stays
Group get together
We were a group of 5 mums and 5 toddlers. We had a great stay here in Portsmouth. The house was perfect for what we wanted. We spent most of the time in the big garden.
The rooms were comfortable. It’s on a main road and the traffic was loud in the front bedroom.
Other than that, the house was comfortable and I would recommend to other large groups wanting a pace to gather together.
8 maj 2026
Omdöme utan inbjudan
Svar från Blue Puffin Stays
Thank you for your kind words, Chris! We are thrilled to know that you had a fantastic stay with us. Your positive feedback motivates us to continue delivering exceptional hospitality. We can't wait to have the pleasure of hosting you again soon.-- Lee - Blue Puffin Stays
Communicatio problems.
The house was very clean, ideal situation for enjoying Winchester. The twin bedroom has no storage space for clothes or suitcases, and is too small for two people to share. Instructions for access did not arrive by email 24 hours ahead only came on the morning of departure from home after 9.00am and answers to questions came from telephone calls diverted to the Phillipines, too late to share with those sharing the house. We were unable to contact Blue Puffin on more than one occassion, comunictions were very poor and hopefully could be improved. Parking is not always available in the street but there is a parking station in close by. In spite of these problems we enjoyed out stay.wn
19 maj 2026
Omdöme utan inbjudan
We had an absolutely amazing time at…
We had an absolutely amazing time at The Oaks! The Barn is beautiful, with excellent facilities. We enjoyed the communal areas to sit and socialise and also the hot tub! Great location and scenic views! Would definitely recommend and would also also like to return again in the future. Thankyou!
8 maj 2026
Omdöme utan inbjudan
Svar från Blue Puffin Stays
Thank you for your kind compliments, Lucy. We are delighted to have been a part of your enjoyable stay. Your satisfaction is our top priority, and we're grateful for your recognition. We can't wait to welcome you back for another wonderful experience. -- Lee - Blue Puffin Stays
Lovely clean and comfortable cottage in…
Lovely clean and comfortable cottage in the heart of Titchfield village. Close to shops, pubs etc, but also just a few yards away a superb walking route along Titchfield canal towards the sea. Great for our dog!
Inside, the cottage is bright and well equipped. The beds have excellent mattresses and linens. We would have appreciated more hanging and drawer space for clothes for our 2 week stay, but otherwise, top marks. The upstairs bathroom has a great shower, complimentary toiletries and
plenty of hotel quality white towels. The little courtyard garden has various types of outdoor seating and is ideal for sunny days. We would love to stay here again.
The Blue Puffin team were friendly, helpful and very responsive. We will certainly use their services in the future.
1 maj 2026
Omdöme utan inbjudan
Svar från Blue Puffin Stays
We are delighted to have made your stay enjoyable and memorable Jacqueline! Your positive feedback is deeply appreciated, and it fuels our commitment to delivering exceptional service. Thank you for choosing us, and we can't wait to welcome you back for another amazing stay. -- Lee - Blue Puffin Stays
The house was absolutely perfect for a short break in a comfortable and stylish house
The house was absolutely perfect for our short stay. Beautifully decorated and clean throughout. We had no issues while we were there and all correspondence was very prompt and helpful. Would highly recommend. Thank you.
1 maj 2026
Omdöme utan inbjudan
Svar från Blue Puffin Stays
Thank you for sharing your positive experience with us! We're delighted to know that you enjoyed every aspect of your stay. Our team strives to deliver exceptional hospitality, and it's gratifying to receive your appreciation. We can't wait to welcome you back for another memorable stay. -- Lee - Blue Puffin Stays
Amazing Portsmouth Stay
We have just returned from a wonderful stay in the Luxury 2BR bungalow in Portsmouth. The accommodation was immaculate, spacious with everything you could possibly need. Communication was first class. Checking in and out was easy. Will definitely book with Blue Puffin again. Thank you for making our short break amazing.
27 april 2026
Omdöme utan inbjudan
Svar från Blue Puffin Stays
Thank you so much for your lovely review, Pam. We’re delighted to hear you had such a wonderful stay and that everything from the space to the communication made your break special. It was a pleasure hosting you, and we’d absolutely love to welcome you back to Portsmouth again soon. - Zee - Blue Puffin Stays Team
Stayed at THE PIGGERY gorgeous barn…
Stayed at THE PIGGERY gorgeous barn conversion - scrupulously clean - and comfortable- with added treat of hot tub - perfect comms with everyone from checking in instructions to local recommendations- beautiful area - just wonderful - highly recommend thank you
26 april 2026
Omdöme utan inbjudan
Svar från Blue Puffin Stays
Thank you for sharing your positive experience with us Lisa! We're delighted to know that you enjoyed every aspect of your stay. Our team strives to deliver exceptional hospitality, and it's gratifying to receive your appreciation. We can't wait to welcome you back for another memorable stay. -- Lee - Blue Puffin Stays
Really enjoyed our stay
19 april 2026
Omdöme utan inbjudan
Svar från Blue Puffin Stays
Thank you so much for your lovely feedback, Josh. We’re really pleased to hear you enjoyed your stay. It was a pleasure to host you, and we’d love to welcome you back again in the future. - Zee - Blue Puffin Stays Team
Cosy 2-BR Home near Port Solent w/ Private Garden
I cannot thank the team at Blue Puffin enough for their incredible kindness. Due to a family bereavement, I had to reschedule my stay at the very last minute. Despite the short notice, they were remarkably understanding and generous in pushing my dates back. When we did arrive, the property was spotless, exactly as described, and perfect for our needs. They are truly wonderful hosts who go above and beyond—I cannot recommend them highly enough."
12 april 2026
Omdöme utan inbjudan
Svar från Blue Puffin Stays
Thank you so much for your wonderful review, Yossi, it truly means a great deal to us. We’re so sorry again for your loss, and we’re really glad we could support you during such a difficult time. It’s important to us that our guests feel cared for, especially when plans change unexpectedly. We’re delighted to hear that the property was just as you hoped and that everything was perfect for your stay. Thank you again for your kind words and recommendation, you were an absolute pleasure to host, and you’re always very welcome with us. - Lee - Blue Puffin Stays Team
Absolutely brilliant
Absolutely brilliant. Clean, comfortable ’home from home’. Just what we were looking for.
Excellent communication from booking until leaving. Always on hand if there were any problems- will DEFINITELY be staying again and using Blue Puffin Stays.
6 april 2026
Omdöme utan inbjudan
Svar från Blue Puffin Stays
Thank you for your lovely feedback, Sharon! We’re absolutely delighted to hear that the property felt like a true home for you and that it had everything you were looking for. Providing a clean, comfortable space and being readily available to support our guests throughout their stay is incredibly important to us, so it means a lot to know this made a positive difference to your experience. It was a pleasure hosting you and we look forward to welcoming you again soon. - Zee - Blue Puffin Stays Team
Good experience
Good experience. Easy booking. Good communication. Helpful and friendly
3 april 2026
Omdöme utan inbjudan
Svar från Blue Puffin Stays
Thank you so much for your kind feedback, Michele. We’re really pleased to hear you had a good experience and found the booking process easy, with clear communication throughout. Thank you again for staying with us and we would love to welcome you back again in the future. - Zee - Blue Puffin Stays Team
Great accommodation
Great accommodation, great location. Isle of Wight was a pleasure!
27 mars 2026
Omdöme utan inbjudan
Svar från Blue Puffin Stays
Thank you so much for your kind words, Meharpal! We are delighted to hear that you had a wonderful stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic experience in the future.-- Lee - Blue Puffin Stays Team
Wonderful home from home
Wonderful home from home. Brilliant communication from arrival to check put.
23 februari 2026
Omdöme utan inbjudan
Svar från Blue Puffin Stays
We are delighted to know that you had a wonderful stay with us, Laura! Your satisfaction is our ultimate reward, and we're grateful for your kind words. Thank you for choosing us, and we can't wait to welcome you back for another exceptional experience.-- Lee - Blue Puffin Stays Team
Great accommodation, highly recommend👌
Great accommodation, very clean, comfortable & homely (I’ve just stayed in one of their Southsea properties)
They have the most amazing office team & very friendly cleaning team.
Highly recommended⭐️⭐️⭐️⭐️⭐️
21 februari 2026
Omdöme utan inbjudan
Svar från Blue Puffin Stays
Thank you so much for your wonderful review, Samantha! We’re delighted to hear you enjoyed your stay in our property and found the place clean, comfortable, and homely for you. We really appreciate your kind words about our team. It means a lot to know our guests feel so well looked after. We’d love to host you again in the future! - Zee - Blue Puffin Stays Team
A prefect and quiet location on the…
A prefect and quiet location on the Oxford Street with comfortable and neat apartments
21 februari 2026
Omdöme utan inbjudan
Svar från Blue Puffin Stays
Thank you for your kind words, Tao! We’re so glad you enjoyed the quiet location on Oxford Street and found the apartment comfortable and well-kept throughout your stay. We’d be delighted to welcome you back anytime. Zee - Blue Puffin Stays Team
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