Blike Omdömen 

I recently had an unfortunate experience with Blike which left me extremely dissatisfied with their customer service. From the very beginning, my frustration grew as my order was mishandled and poorly addressed.

Firstly, I placed an order for a specific bike model, only to be informed three days later that they did not have it in stock. They recommended a smaller bike, claiming ‘it might be better for me anyway’. It seemed evident that they were more interested in clearing their warehouse stock than meeting my specific needs.

To exacerbate matters, another representative jumped into the email chain without fully understanding the situation, causing further confusion and delays in finding a resolution. Eventually, I was provided with a phone number to discuss the matter, but to my dismay, the phone was constantly unreachable. The replies I received through email were defensively worded, lacking the friendliness and empathy one would expect from a customer service team. Despite their occasional apologies, their tone did not convey sincerity.

While I understand that there may be reasonable explanations for each point raised, Blike’s approach to addressing my concerns fell short. A simple phone call in the beginning could have resolved the issue and avoided the unnecessary back-and-forth. It is disheartening when a company fails to prioritize customer satisfaction and communication.

Overall, my experience with Blike left a lot to be desired. The lack of transparency, mismanagement of orders, defensive responses, and unavailability via phone call make it difficult for me to recommend their services to others. I sincerely hope they address these issues and improve their customer service practices in the future.

5 stars are not enough to rate the company, I was in urgently need for a bike the team helped me in the same day. Really appreciate the service and will recommend them everywhere I can.

Fantastic bike rental option, A1 customer service and product delivery. It was a great experience to hire rental bike from Blike and the bike aswell was great to ride and enjoy. Rebecca made the process smooth and easy. It Was a nice experience overall

Great experience with Blike from the online checkout experience to the pickup at their warehouse. Everyone has been really friendly and the wait was slightly less than the one advertised on the website. I recommend!

Very easy .Professional team .I'm very happy.

Blike are great. Lots of bikes to choose from, in a range of sizes (I am 188 cm tall with long arms - not a problem). Was able to try a couple of models to get the 'right one'. Selection process on line is easy, good communication from then to pick of bike; was offered a delivery service even though living outside of zone 3. Some might say a bit pricey but you get what you pay for and you get a lot. No problems - apart from the wait for some models

Blike has been brilliant. I have been able to afford an otherwise expensive electric bike as my commuter bike to work.

Blike kept me up to date with my order status and managed to allocate stock of a discontinued VanMoof 🙌

Tom was very helpful and gave me lots of information on the bike that otherwise I would not have known about.

Blike is one of the most easy, affordable, and reliable bike lease provider.⭐️⭐️⭐️⭐️⭐️ Give them a go there is nothing to loose ⭐️⭐️⭐️⭐️⭐️

Really great people to deal with, very helpful and flexible with letting me switch my bike and arranging delivery. Very nice folks, would recommend if you're interested in getting an e-bike!

I am an international student who was struggling to commute to work since the public transport doesnt cover my workplace and it is more convenient for me to bike rather than waiting for the bus. Blike helped me by providing such a cool e-bike which solved this problem of mine and also helped me improve my strength as I developed the habit of cycling over the time.

Just awesome. Extremely accessible and affordable route to ebike rental / ownership. Super flexible terms, fantastic customer service and insane choice of bikes! These guys really care about what they do and it shows.
A very forward thinking, friendly and knowledgeable team. Can't recommend highly enough.
The customer support is brilliant considering they are a small team and are invested in their customers enjoyment and success in getting the most out of their bikes.
I went for a Cowboy 4 and I'm absolutely loving it. I didn't realkse I could get on the road so quickly with such a top brand bike at an affordable price. (Cheaper than a travel card!)
I had a puncture in the middle of the day and within minutes had an email from Tim and Rebecca with instructions on what to do and where to go.
Cycling and looking after the environment and saving costs are ever more increasing as more and more people turn to cycling these guys really are at the forefront of that. To them you're not a number but a valued customer.

Really can't rate this company enough. If you're thinking about getting a bike through these guys, just go for it.

I got an Analogue Motion Black edition which while definitely one of the cheaper bikes, is still a serious bit of kit! Lower range than some of the others but still enough. Plenty of power, speed and it looks great too. And the best part of it all, it's actually saving me money. Living in London and comparing this to getting the tube is a no brainer. Cheaper, funner, usually quicker and definitely better for you!

As for the guys at Blike, they really made everything so simple and enjoyable. Great communication, super personable experience and always happy to help (Plus money wise they can't be beaten). I've not had any issues requiring support as of yet but given the contact I've already had and the other review on here I'm absolutely sure that when the day comes they'll be A+ as usual.

Getting an e-bike has genuinely revolutionised how I interact with the city and Blike made that possible, thankyou so much!

I can't recommend it enough, this is the best product if you are looking for the perfect solution for buying a bike (or flexible subscription) and also having the peace of mind that the team behind the product WILL LOOK AFTER YOU, AND THEY CARE ABOUT YOU!

I can't put enough words to endorse the product, especially the team at Blike. The most important thing above the product is the customer experience, and I can guarantee that with the team: of Steve, Tim and Rebecca (and Tom), you will get the best.

I took my time to decide which was the best bike; Tom and the team were so helpful they even Googled and reached out to companies to give me answers. When I could've done it myself. And gave me solutions I couldn't even think of.

After I decided to use their product, I asked like 15 questions, and all of them were so nicely answered the team even thanked me for the good questions.

When I made the purchase and signed the contract (where you'd expect a lot of small companies to start responding slower), the team was so good at updating me and ensuring I knew they were doing their best to expedite delivery.

Sadly my circumstance changed in the end, and I had to cancel, the team was extremely understanding, and they were so quick to help with the paperwork, and the refund was also very quick. This is true customer experience, now I will never think about any of the other rivals when I want to purchase a bike again!!!!

I'm gutted I had to cancel, and I can't wait to come back in the near future. Well done guys.

Great company. Friendly founder and amazing bike selection. Blike are making the huge upfront cost of e-bikes more manageable and giving us the freedom to choose our perfect bike.

Superb company and excellent customer service. There are other subscription services for e-bikes but Blike are far and away the very best. If you’re thinking of using them just do it, can’t recommend them enough.

GREAT TEAM, GREAT COMPANY!!
I highly recommend checking Blike out. What they do makes sense if you Iive in London, they’re affordable and always there if you need help with the bike.
I had a puncture on my bike and they were able to pick it up, fix it and return it to me within hours!!
Tim and Tom are great at what they do and the bikes they use are the best on the market.

Fantastic people and amazing company. So easy to deal with and really flexible. Before I took delivery of my bike I was able to use a courtesy bike. The bike I first got didn’t quite suit my needs after using it for just under two months. I contacted Blike to change to another bike which much more suits my needs. So glad I stumbled across Blike. Already recommending them to colleagues and friends.

Great service. Steve and Tim were super quick to respond and finalize the bike scheme with me, the bike supplier and my employer.
I was chuffed that they're partnered with Sigma Sports given it has such a good range of bikes and equipment.
Start to finish took no longer than 2 weeks.

I had an impeccable experience with the team at Blike. Supplying me with my new Vanmoof S3 quick, easy and responsive. Experiencing the services from other companies I have realised Blike truly are at the top of the league.

One of the owners even took the time to greet me and introduce himself talking more about himself and the business.

Really positive overall experience. Keep it up Blike!

I got a lot of help from Blike to sort out my appt and bike. They were very helpful and the bike was set-up so I didn't have to do anything, plus there's a service in 6 months' time. They also sorted me out with a helmet as I didn't have one on me. Would highly recommend