I was so pleased to find a site which sold solid wood furniture i purchased a wardrobe some months ago. The communications were first class, I received alerts when my furniture would be deliver... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
When you buy furniture, you wonder how it will be, ready built or flat pack. My items came mixed, and the delivery drivers carried them upstairs, and to my suprise the boxes weighed heavy, so credit t... Se mer
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Fantastic old fashioned customer service!!! Hallelujah . Kept informed every step of the way. I asked for a 30 min arrival call and they were as good as their word. Polite and brought the item in. Sm... Se mer
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I only ordered the bed on Sunday then had an email to say it will be delivered Tuesday 28/04 or pick my own selected date I went with there delivery date and it was delivered on time both people who... Se mer
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Företagsinformation
Skrivet av företaget
Here at Birlea, we pride ourselves on being an efficient, dynamic wholesale furniture supplier & manufacturer. Browse our range & find a stockist today!
Kontaktuppgifter
6a- 1, Birlea Way, West Meadow Rise, Castle Donington, Derbyshire, Castle Donington,, DE74 2HL, Derby, Storbritannien
- 01332 812870
- info@birlea.com
- birlea.com
4,3
Utmärkt
4 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Brilliant Birlea
Bought 2 x triple wardrobes, 1 x double wardrobe and a chest of drawers. Delivery was quick and problem free .Really easy to assemble and no missing bits (which is unusual for flat pack furniture.Excellent quality and would recommend.
27 februari 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
Thank you for your fantastic feedback!
It’s great to hear everything arrived quickly and without any issues, and even better that you found the furniture easy to assemble with no missing parts — we know how important that is with flat pack.
We’re really pleased you’re happy with the quality across all your items, and we appreciate the recommendation. Thanks again for choosing Birlea!
Svar från Birlea Furniture
Thank you for your great feedback!
We’re really pleased to hear your delivery arrived on time and that the driver was helpful — that’s exactly the level of service we aim to provide.
We hope you’re enjoying your purchase, and thanks again for choosing Birlea!
No stock, but taking money
Why are they selling a product saying 3 day delivery, that it turns out they haven't even got in stock.
Very disappointing when after choosing it moves from one week, to 4 weeks, and now in May. Now having to try and get a refund from the Range who were supplying it. This is still being advertised as available with Next and Debenhams.
Poor customer service.
14 mars 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
We’re really sorry to hear about your experience and understand how frustrating this must have been.
The lead time you’ve described is certainly not the experience we want for our customers. Stock availability can sometimes vary across our retail partners, but we appreciate how disappointing it is when delivery expectations change after ordering.
As your purchase was made through The Range, your order and refund will need to be handled directly with them. However, we will be feeding this back internally and reviewing how our products are being listed with our retail partners, as this isn’t the standard we expect.
Thank you for bringing this to our attention, and we’re sorry again for the inconvenience caused.
Arrived in prescribed window
Arrived in prescribed window. Very pleasant driver, Noah.
24 mars 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
Thank you for your kind review!
We’re really pleased to hear your delivery arrived within the expected window and that Noah made such a positive impression — we’ll be sure to pass your feedback on to the team.
Thanks again for choosing Birlea, and we hope you enjoy your purchase!
I am very disappointed
I am very disappointed. I’m very angry. I ordered this bed two weeks ago and was told it was going to arrive on the Tuesday. I dismantled my bed and waited took the day off work and waited all day for the bed to arrive to find out it didn’t turn up there was no way I could possibly contact anyone. It was very difficult to get hold of anyone so I’ve had to end up sleeping on the floor on a mattress with my baby. I have had to order a new bed elsewhere because I was told by the range that this bed was discontinued and no longer in stock but they still have a advertised on the website and we’re still happy to take my money. It’s very hard to get hold of someone to get a refund they were so quick to take my money but now I need a refund. I can’t get hold of anyone very very disgusted and a pool that I’m still sleeping after a week and a half on the floor with the baby as I’m now having to wait for a new bed to come.
I will never order from this place again and it’s very disgusting that there’s no telephone number to contact them directly. He shows that they’re hiding something.
Now, if you get this, I would like someone to contact me ASAP to discuss my refund
17 mars 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
We’re really sorry to hear about your experience — this is certainly not the level of service we expect or aim to provide. We completely understand how frustrating and stressful this must have been, especially given the situation you’ve been left in.
In regard to the failed delivery, our transport team will be looking into this further as this is not the standard we expect. We also appreciate your comments around communication, as this is something we take very seriously.
I can see that our Customer Service team have looked into this for you and the refund should be processed. Please let us know if you require any further support.
Once again, we sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention.
Birlea dressing table
Instructions extremely difficult to read.
Few of the flatpeck units have got numbers which corresponds to the instructions and the rest dont have.
The unit itself once install very flimcy, very cheap.
The draw runners are extremely difficult to put in. I had to put the draw runners in first. Then, screwed the drawers into the runners.
22 mars 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
Thanks for your review.
We’re sorry to hear you found the instructions and assembly challenging, and that parts of your unit felt flimsy. Could you let us know which specific product you assembled? Our QC team would like to investigate this further to ensure it meets the high standards we expect.
We appreciate your feedback — it helps us improve both our instructions and the quality of our products.
good communication regarding delivery
good communication regarding delivery. good quality furniture, easy to assemble
17 mars 2026
Svar från Birlea Furniture
Thanks so much for your review!
We’re delighted to hear you had good communication regarding your delivery and that you found the furniture high quality and easy to assemble.
Wishing you many happy years with your new Birlea furniture!
Delivery on time and very quick from…
Delivery on time and very quick from time ordered carried it into the house no complaints
20 mars 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
Thanks so much for your review!
We’re really pleased to hear your delivery arrived on time and was quick, and that everything was carried into the house smoothly.
Wishing you many happy moments with your new Birlea furniture!
Svar från Birlea Furniture
Thanks so much for your review!
We’re thrilled to hear your delivery went exactly as planned and made it up to your upstairs room. Our team always aims to make the process as smooth as possible.
Enjoy your new Birlea furniture!
Delivery was within the hour slot…
Delivery was within the hour slot given. Good communication throughout. Delivery guys helpful and polite
19 mars 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
Thanks so much for your review!
We’re delighted to hear your delivery arrived within the scheduled time and that our team kept you informed throughout. It’s great to know the delivery team was helpful and polite too.
Wishing you many happy moments with your new Birlea furniture!
Jjlm
Hi
Just received my order from happy beds the picture
Is not like what has arrived it does not show central supports this is deceiving as I did not want this as I
Have to get a disabled transport trolly under the bed
I am very disapointed
19 mars 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
Thanks for your review.
We’re very sorry to hear that your order isn’t as expected and that the central supports weren’t clear from the picture — we understand how important this is, especially with your specific needs. Could you please provide your order details so our team can look into this further? We want to make sure we find the best solution for you.
Your feedback is really important to us, and we’ll make sure it’s reviewed carefully to help prevent this in the future.
Good quality goods
Good quality goods, but NOT to assemble at home, even with an experienced accompanying tradesman!
Birlea statement of "45 minutes for 2 man Build" completely misguided as our experience of Self + Tradesman = 6 hours!!
18 mars 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
Thank you for your feedback. We’re glad to hear you’re happy with the quality of the furniture. We’re sorry that the assembly took much longer than expected — we appreciate your comments and will pass them on to help improve the guidance we provide for assembly times in future.
Perfect console table.
Lovely piece of furniture, the solid drawer fronts, finger jointed drawers, screws to the back panel annd flawless finish all show it’s a quality piece.
12 mars 2026
Svar från Birlea Furniture
Thank you for your wonderful review! We’re delighted to hear you’re so pleased with the quality and finish of the furniture, and that the attention to detail really stood out.
Svar från Birlea Furniture
Thank you for your review! We’re pleased to hear our team were friendly, helpful, and arrived on time.
Easy delivery
Easy delivery. Furniture in the garage waiting to be checked later.
18 mars 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
Thank you for your review! We’re glad to hear delivery was easy. We hope everything is perfect when you get a chance to check your furniture.
Amazing company to deal with
Amazing company to deal with, kept me updated with my order and delivery time slot. Katy and the driver (sorry didn't get his name) were very friendly, polite and helpful.
17 mars 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
Thank you so much for your kind words!
We’re really pleased to hear you had such a positive experience with both the ordering process and delivery. It’s great to know Katy and the driver made such a good impression – we’ll be sure to pass your feedback on to the team.
Thanks again for choosing Birlea!
Delivery was poor and saw item outside…
Delivery was poor and saw item outside front door being dropped on concrete path. Nothing appeared broken, However, item appears to not be level. Draw fixing on second drawer rotates.
Not very happy considering how much this cost.
13 mars 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
Thank you for your feedback and for highlighting these issues. We’re really sorry to hear about the delivery experience — this is not the standard we expect. Our transport team will look into this further to ensure it doesn’t happen again.
Regarding the drawer and leveling issues, could you please provide the product name or order details? Our quality control team will review this and advise on the best way to resolve it.
The delivery person was great
The delivery person was great, I was on a work call and couldnt deal with the delivery so I asked him to just sort it and leave it to one side in the hallway, he did this with no bother and was very polite and helpful.
12 mars 2026
Svar från Birlea Furniture
Thank you for your feedback! We’re delighted to hear our delivery person was polite, helpful, and happy to accommodate your request — that’s exactly the service we aim to provide.
Comfortable bed good height …
Although flat pack my son managed to put my new bed together . It's the perfect height for me and the mattress is very comfortable . It contributes to a restful sleep. Thank you !
15 mars 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
Thank you for your feedback! We’re so pleased to hear your son was able to assemble your new bed and that the height and mattress are perfect for you.
It’s fantastic to know it’s contributing to restful nights of sleep!
Svar från Birlea Furniture
Thank you for your feedback! We’re thrilled to hear you found our team professional and helpful, and that they went the extra mile — that’s exactly the service we aim to provide.
Detta är Trustpilot
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